Posted by UnhappyHarrogate
I ordered a Build-a-house for my son's birthday... I was getting anxious about delivery so I emailed customer services (no reply) I called them to be ensured that it would be delivered Friday and definitely on time. No house on the friday... called again.. will be delivered monday... again no delivery. Today I call and they have no record of dispatch.. how is that possible when they previously told me twice it was with their third party carrier!! I'm absolutely shocked at how bad their customer service is.. i finally got a response via email to say its 7 Working days and that is just dumb cause I didn't even start contacting them till it was past 8 working days!! I honestly have never dealt with such shocking customer service, they're ruined my son's birthday and we are still no nearer getting the house!!