Little Tikes Customer Service

User Reviews, Ratings and Comments



Little Tikes customer service is ranked #286 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 40.26 out of a possible 200 based upon 19 ratings. This score rates Little Tikes customer service and customer support as Disappointing.

NEGATIVE Comments

18 Negative Comments out of 19 Total Comments is 94.74%.

POSITIVE Comments

1 Positive Comment out of 19 Total Comments is 5.26%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Little Tikes

    Customer Service Scoreboard

    • 40.26 Overall Rating
      (out of 200 possible)
    • 18 negative comments (94.74%)
    • 1 positive comments (5.26%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 4.5 Issue Resolution
    • 4.3 Reachability
    • 1.0 Cancellation
    • 3.6 Friendliness
    • 4.1 Product Knowledge

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Posted by UnhappyHarrogate


I ordered a Build-a-house for my son's birthday... I was getting anxious about delivery so I emailed customer services (no reply) I called them to be ensured that it would be delivered Friday and definitely on time. No house on the friday... called again.. will be delivered monday... again no delivery. Today I call and they have no record of dispatch.. how is that possible when they previously told me twice it was with their third party carrier!! I'm absolutely shocked at how bad their customer service is.. i finally got a response via email to say its 7 Working days and that is just dumb cause I didn't even start contacting them till it was past 8 working days!! I honestly have never dealt with such shocking customer service, they're ruined my son's birthday and we are still no nearer getting the house!!

Posted by Anonymous


I have been a long time little tykes customer lie 30years never had a problem with customer service was always awesome been out of toy buying for a couple of years then finally got a grandchild. Had a few Issues with toys to my surprise you guys were horrible and lie lie lie to your customers so sad to see this happen to a company who's job is to bring joy and fun into families lives your reputation is now so tarnished by so many unhappy customers and I will be telling everyone not to buy little tykes anymore you don't stand by your products or you customers like in years past. So sad and disappointed

Posted by Polloloco


Little tikes refuses to cancel an order within 24 hours. Says that it's already been shipped. Although they can't give any information about the shipment yet it's been shipped. Just looking to get money anyway they can.

Posted by Anonymous


I have been a child care provider for over 25 years. I have purchased many of your products over the years, including the playhouse and several cozy coups. I recently stopped working for myself. I persuaded my current employer to purchase two new cozy coups. I am so disappointed in the new design. I can't count the times the children have tipped over, trapping themselves in the car. I wanted to make sure that it was not the children fault, so I marked the cars and kept a close watch on the children playing in them. Tomorrow I am going to reccomend that my employer return them to you, as the product in not safe.

Posted by jade


After getting the cook and learn kitchen for my sons Christmas present and found it to be faulty and parts missing I contacted your customer service team to be told parts would be sent out after 12 days I was told that no parts were available and to return the toy to the store. My son had waited for 2 weeks to play with his Xmas present and after the kitchen due to its condition feel and cut his head you offered 25 pounds of credit. I am now taking this matter further.

Posted by suzy S


WORST CUSTOMER SERVICE EVER> I honestly can say after my experience with Little Tikes and dealing with a Manager there, I will not buy Little Tikes again. I will buy STEP2 who deal and treat customers far superior. What an awful Experience. Manager April was rude, and shouldn't be in her position.

Posted by Anonymous


3-4 emails later and still no reply from them. Problem with fire engine split in hose that is obviously a design fault. Asked for their response and well ..... nothing. Very poor customer service.

Posted by DV


We Bought The Little Tikes First Slide At Target For Our Grandson. The Handles On The Slide Do Not Stay In Place. Our Grandson Fell Backwards After Holding Onto To It To Go Up The Steps. I Was So Disappointed And I Am Returning It Tomorrow. Very Disappointed In Lil Tikes. Please Be Careful Of This Item And Do Not Buy It.

Posted by grandma


unimpressed with their customer service. They were very curt and a little unprofessional.

Posted by FG


I am shocked at the coldness and lack of passion that Little Tikes lacks in its customer service. I understand the warranty policy. I am, however, very disappointed in the cold hearted responses from both contacts I have made.

Because of the cold response from a 30 year relationship with Little Tikes, I will make it known on social media and review websites of the poor customer relations Little Tikes has with its customers. And our partnership ends at the little $30 Ride and Push Racer. (Even though the hundreds of dollars we have spent on Little Tikes products.)

Maybe Little Tikes should look at going to the Disney Institute?

Posted by Anonymous


I mailed in a broken item to you. Followed your directions. Nothing. My Please send another toy.

Posted by [email protected]


I had been trying to order replacement parts for my swing, but your web page refused to accept my mailing address in Nova cotis Canada....so i sent a note to your C/S dept and in the meantime I called your C/S Call center.....who rudely stated that your firm dosen't, can't & wouldn't ship to Nova Scotia or any other eastern province & they couldn't help me!!!!







Lo & behold a message from your C/S dept then arrived & apoligized for my convenience and stated that the replacement parts were on the way.....!!!!congrat's are in order to the below noted employee & I will be purchasing from you for my new grandson for the net # of years....











The Little Tikes Company







Consumer Service

Posted by Anonymous


brought a wooden swing centre from toys r us not long ago and the the white clip the swings clip into the one side had worn down when opened it so i need a new one

Posted by tg44


I recently bought a little tikes deluxe anchors away pirate ship water play table. I had got it outta the box yesterday which was 1 1/2 months after purchasing it, as I was waiting for spring to arrive. Well the gr.kids came over for mothers day so we got it out and when we opened the box almost all the toys and toy attachments were missing, so I called little tikes 1st thing this morning n explained what had happened n they were more then happy to send me ALL the missing toys with NO HASSEL whatsoever!!! I've always trusted n loved their toys, n am happy to continue buying their products and recommending them. Thank-You So Much Little Tikes for Everything:) Tracy G. In Michigan

Posted by Anonymous


The activity garden is not safe my 8 month old keeps pulling the whole structure over on him in all positions. He is beginning to pull himself up as well as stand and this toy cannot support his wieght or activities. Also my fingures have got caught in the release space to remove the phone activity as well as the phone cord stripping from the plastic cord it surronded by. I have never had a problem with any other little tikes products before and thats twenty years of buying products from little tikes. So dissapointed in this product.

Posted by jennifer


I have purchased a little tikes bouncy castle for my two yr old last April, the threads started to come out of it as the end of the summer, i called them in august and all they said to me is "sorry you had three months to return it not four. too bad"!!!!!

Really unhappy customer!!!!

Posted by Linda


We gave our grandson the Little Tikes Three-In-One Ride-on toy for his first birthday in August and he loved it! It provided hours of entertainment as he used in a wide variety of ways to get around. I was shocked to learn that this week the steering wheel column had broken right off! As a former kindergarten teacher I have always used Little Tikes products and found them to be very durable.I called your consumer sevice number and within minutes was informed that a replacement part would be sent to my address.I phoned my daughter immediately to let her know the good news.I will certainly continue to purchase your toys with confidence and encourage others to do the same!!! Thanks so much. Linda

Posted by lisa177


Last June, I purchased the Little Tikes Crashing Waves Waterslide. The kids really enjoyed the waterslide until we stored it away for the winter, per the instructions. I went to set up the slide on May 30th. to get it ready for the summer. I was also bringing this to my son's school and sent out a mailing telling the parents I will bring up the slide for the school's party. The slide did inflate but it did not inflate all the way and it was very soft. We found the material was frayed and the seams split and the air was leaking. I called the Little Tikes number, 1-800-321-0183 and talked with Ashley and Verique and was told a supervisor would call me back......Never heard from anyone from your company. Then I found another number 818-894-2525. Left a message with Erica, she NEVER called me back either. Finally, I talked with Michael on Wednesday, he seemed to be helpful, asked me to fax the receipt, then he called me later to tell me there was nothing we that could be done, it has been over 90 days. I explained I pay almost $400.00 for this item, I was hoping Little Tikes would do the right thing and replace this item....I also explained that I did sent out an email to all the parents, about 300, giving an update on the waterslide, I received about 5-6 emails from parents stating their waterslide is fine and have had their for about 2-3 years. Many parents were just asking for updates, on what was being done. I was hoping to give everyone good news and that Little Tikes stands behind their products. Sadly, Micheal told me there was nothing that could be done and that Little Tikes does not stand behind their products. Please tell something can be done. I have to give an update to the parents. I know I had use of this product for 1 year, I will be happy to just have this slide replaced with one of lesser value. I realize you have a 90 warranty on this product.
Thank you
Milissa radziewicz

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Posted by Numer1slim


I just wanted to take time to thank everyone at little tikes for helping me out with a replacement bounce house and with that being said that's why I buy Little Tikes,

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800-321-0183

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