Little Caesars Customer Service

User Reviews, Ratings and Comments



Little Caesars customer service is ranked #760 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 23.77 out of a possible 200 based upon 504 ratings. This score rates Little Caesars customer service and customer support as Terrible.

NEGATIVE Comments

488 Negative Comments out of 504 Total Comments is 96.83%.

POSITIVE Comments

16 Positive Comments out of 504 Total Comments is 3.17%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Little Caesars

    Customer Service Scoreboard

    • 23.77 Overall Rating
      (out of 200 possible)
    • 488 negative comments (96.83%)
    • 16 positive comments (3.17%)
    • 9 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 2.0 Reachability
    • 2.0 Cancellation
    • 2.4 Friendliness
    • 2.4 Product Knowledge

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Posted by Thelma


While stopping at a local store customer service was horrible
Cursing playing and not to mention having to wait 40 plus minutes for a hot n ready after being promised 4 minutes waited 20 more went inside promised 4 more because I had to leave then waited 20 more only to hear pans dropping cursing and playing around

Posted by Anonymous


My son and i have always loved little ceasers pizza, untill we bought from the store in hudson wisc. The pizza to us is not at all what we remembered and not something we will ever buy from that store. To much sauce to little chesse not good. I’m not asking for anything, just want them to make the pizza i remember and the kind you can get in woodbury mn. Hudson is closer. So until that store makes pizza like i and alot of other people i know like. I will never buy there . Thanks for listening.

Posted by Vikkib142


Little Caesars in Janesville, WI 5 S, Harmony Drive does not answer their phone on Friday or Saturday nights. They take it off the hook. Then they tell you they are busy when you call. Every weeme.d it is off the hook when you go in to order.

Posted by Anonymous


I was at the Limeonite site in Eastvale Ca Friday night, May 4,2018, 5:30 PM. After waiting in a very long line we were told that the Very Best Stuffed Crust pizza that are advertised to be Hot and Ready would have to be ordered even though the signs in the store stated they were Hot and Ready, we were told that it would be 20 minute wait. Then the Credit Card machine was not working, you could only pay cash, which I did. I asked to speak to the manager, she was a polite older women who spoke (at her own admission) very little English. I asked why the sign said Hot and Ready if they have none ready. She had no answer for me... I kept asking her why the sign was up if they did not honor it. She then told me they are only able to make 4 Hot and Ready every hour. That is one pizza every 15 minutes, after that was sold you would have to wait the 20 minutes to order it. That is ridiculous! I stood there and watch person after person in line be told that there were NO Hot and Ready available plus after only after they got to the register to place their order they were told the CC machine was NOT working. Half the people walked away without ordering anything after waiting in that long line.
While standing there with everyone else who could pay by cash waiting for their pizza, I saw a man with a Little Ceaser polo shirt on, I asked him for the phone number of LC corp so I could call. He admittedly barked at me and told me to speak to the manager. I asked again for the manager after he barked at me a second time. I asked the manager for the same number, she didn't understand me and told me she didn't have a number to call.... I ended up asking the sweet clerk, who was getting yelled at by all the unhappy customers if she had the number. She said they are not aloud to give it out but I could get it on line.
It's deeply disturbing to me the way this store is being run, the total lack of communication, and lack of regards for the customers and the false advertising.... LC reputation is failing.
I am not being racist but I really can't believe that a company this big would put a manger in a store who can not speak English as well as the False Advertisement and the disrespectful employees.

Posted by Irishgranny61


I a Extra Best Pizza and when I got home it was a 5.00 Pizza I was not happy cause they charged me 10.00 for a 5.00 pizza that's not cool at all just wanted you to know.











Velma Youngs

Posted by Rayna


I'm from big spring Texas and thestore here needs to be improved or shut down. No one is allowed to use the drive thru unless they call in an order they never have hot n ready pizzas iv had to wait up to 1hr 45 min for a hit n ready the worker all walk around while the place is packed with people waiting on their orders

Posted by Chrissy


I frequently go to the Little Ceasers in Seaford De. There never consistent. Usually I just let it go and just throw it away but this time it had been 3 times in a row that the pizza was not correct . I asked for ex chz half pepperoni and light sauce. What I got was Ex chz and pep was on one half and chz was on the other but the chz was so light and there was so much sauce that you could see more sauce than chz. The pizza was also not even close to being cut in half correctly. It was cut based on how they placed the pepperoni on the pizza. When I called she said I would have to bring the pizza all the way back in after I explained to her I live 20 min from the store and this has happened a lot. She replied by saying it’s Friday we’re busy. So I geuss on Fridays There standards drop..

Posted by Lakota


Just went to Little Cesar’s at 1912 Pecan Street Pflugerville. We stood there for 5 minutes and there were four people in back and NOT one of them came to the counter to help. No one even acknowledges us. There was a lady at the drive thru blowing her horn because no one was helping her either. We decided to go to Burger King and we thanked everyone there FOR NOTHING.

Posted by Anonymous


We always order pizza from here but tonight on Morton St. In Denison Tx... we order a double stuffed supreme pizza... it's ok we had to pay $3 extra but he charged us for n Xtra pizza then we waited over 30min n still wasn't ready gave us our money back n said it was free n be out in five minutes.20 min later still nothing....and there was others

Posted by sandram


I have read several reviews and most aren�t good, so it seems to me nothing is being done to better your service. The store in Savannah TN has morons working there! The drive thru should go pretty quick but it does not. They�ll just let people sit at the window holding up others instead of asking them to pull over and park. I assumed when you go to the drive thru, you get your food pretty quickly and move on....not the case there! I called in an order for one pizza yesterday evening....he said it would be ready in 20 minutes, so I pulled up and got in line after 20 minutes. Ten minutes later, we haven�t moved, so I called in and they said it would be another 7 minutes. I got upset and went somewhere else to eat. When I came back by the store, the same car was sitting at the window that was there when I pulled in! They really need to figure something out that works for everyone but some act like they couldn�t care less!

Posted by Disappointed


We ordered the extra most bestest which was supposed to have cheese in the crust (stuffed crust) when we got home and started eating the pizza it wasn’t the extra most bestest, it had no cheese in the crust. Very disappointed because we were expecting to get what we ordered and paid for!!!

Posted by Anonymous


I was at the location in silver springs shores Florida on Maricamp and after waiting 20 minutes for the line to move we get to the window and the cashier stated for us to hold a moment. As we continued to wait for another 20 minutes to be told they are out of pizza and didn’t try to inform me of how long it would be till some came out.

Posted by Rock


I live in Gahanna Ohio, everytime I go to pick up hot and ready pizza I have to wait at least 10 minutes everytime. It kinda false advertisiment to advertise hot and ready when it doesn't matter what time of day it is, you have to wait. My wife has called several times and have not receive a call back. This will be the last time we try and contact your company, if we do not get a response we will no longer be purchasing your product!

Posted by Disappointed


Little Caesars, Grube St. Springfield,OHIO
Phoned order in and was told 20 minutes. Paid for and received order. Old, grease soaked, burnt crust. Was offered another pizza which was worse than the first. I asked for a refund and was told I could NOT have a refund. I had to wait 30 minutes more for another bad pizza! A waste of $8.00!

Posted by LamieleMcmillam


I just recently called in an order at the little ceasars pizza on flat shoals dr. In Decatur ga. I arrived about 15 min later only to realize that my order wasnt even put in. I waited an additional 15 min.
This wouldn't have been so bad if the crew would have apologized and my Uber driver wouldn't have been so upset for waiting.
Im totally appalled at the professionalism of the staff. This was an awful experience for such great food

Posted by Anonymous


Really nice of corporate office just now (1/11/2018) charging my account for a purchase made last fall. I report this as fraudulent charges on my account. start cancelling things and then call the Local franchise where the purchase was made. I find out from the Manager Ricky DeCassa about the change in cash registers and that there was a significant delay in processing payments from fall of 2017. We are battling enough trying to recover from Harvey damage. The $40 overdraft fee does not help. Bettye A. Marquez, former customer.

Posted by Michael


Ill admit with a 11 year old boy and two 14 year old girls with me and the wife working full time jobs the little ceasers in Laplace gets visited at least once a week.....easy dinner call ahead place an order and bamb 20 min later heading home with dinner.... the pizzas arent always perfect but it fills tummies.....until recently.....last week placed an order 20 minutes before pick up time go to get it? Not ready had to wait 15 minutes on it....they did apologize and I did let it slide.....tonight? My wife called several times then I called about a half hour later several times and it just rang and rang and rang.....we did pick up pizza but it wasn't little ceasers and at this point it's either the location gets it together or we will find a new pizza hot spot for our twice a week ritual!! Happy New Years thanks

Posted by Anonymous


After waiting for a half hour we couldn't get a cheese pizza at the steger Illinois location. I have a kid that can't eat meat so I had to go else where to buy food.

Posted by Anonymous


Went tout Little Caesar on Beach Blvd. in Jacksonville, Florida and was ignored. The manager as well as another coworker seen me and still didn't ask for my order. The one gentleman finally told his manager that I was at the window. This isn't the first time but it will be the last. I just took my business elsewhere.

Posted by Jon


I ordered cheesy bread in mt. VernonMount I’ll. I had one piece and I did not like it. I went in and asked the manager could he replace it with something else and he said no that I had ate off if it. I mean I didn’t ask for money back I just wanted something I looked ke and could eat. I do feel they should replace my food. That is poor costumer service

Posted by Anonymous


To file a complaint against Isabella at the Little ceasers in redlands California in the food 4 less shopping center I ordered my food my cheese pizza was ready she told me my crazy bread would take 5 to 10 mins she told me she would hold my cheese pizza in the warmer till my crazy bread was ready I told her thank you as I was waiting for my crazy bread 10 to 15 mins later a customer comes orders a cheese pizza and pepperoni pizza I see her grab cheese she was holding for me I say excuse me you said you would hold that cheese from me in there while I was waiting for my crazy bread she tells me I didn’t order cheese I ordered pepperoni I stated to her I did not so she put the cheese pizza back apologized to the customer asked him what else he wanted he said crazy bread she said let me check on that she said they just need to butter it let me get that for you sir she comes back with a crazy bread for him while I’m still standing there waiting for crazy bread I had ordered 15 mins prior I don’t believe that is very good customer service I had been waiting for the crazy bread and she gives it to the gentlemen that had just gotten there

Posted by Anonymous


Called in an order for 2 pizzas at Little Ceasars on Will Clayton Blvd in Humble, TX at 5:33 on 11/1/17. Arrived at 5:50pm (advised when ordering pizza would be ready in 20 minutes). Had a small sleeping child in a car seat with me, so went thru the drive thru window. There were 2 cars ahead of me and drive-thru constructed so that you cannot get out of line. After sitting in line for 30 minutes and only 1 car had moved, I was furious. When I got my pizza, I told the cashier there was a problem when the line is moving is slowly. She told me 'you should park and come inside if you have already called in an order' and that it was my fault for getting in the drive thru lane. I asked her what the issue was and were they making the pizzas as they were ordered in the drive thru. She stated 'That is exactly what they were doing and there was nothing that could be done about it' I told that was not exactly HOT AND READY and she said 'Well that is how it is'. I stated that I would be filing a complaint about their service and she said 'Do whatever you want to do, it is not my problem'. Now this happened at a time of day when they are well aware they are going to be/get very busy, so why would they not have pizzas READY TO GO as their entire marketing is based on this feature?

Posted by Pizza bob


Today I visited the little Caesars in Valley Alabama for the very first time
I was disappointed
I has a rough ordered two large pizzas with extra cheese
A one topping pizza was advertised at six dollars
I was charged $6.90 for each pizza
I questioned the cashier Tina why it was not six dollars each
She said they don't consider cheese a topping
And that's why the additional $.99 charge

I said that a basic pizza includes cheese so that ordering additional cheese should be considered one topping
She said that's what their manager told them to do Tina was pleasant young teenager and obviously not prepared to deal with customer issues

I asked for the manager's phone number and the owners phone number and will be in contact with them

When I order this item from Dominoes it is considered as a one topping pizza

I think you have some work to do in educating your counter personnel

It has been my experience that most young people are ill prepared to deal with customer service issues
Only from the standpoint of not knowing what to do

For the sake of $1.98 (2 x .99) Little Caesars could've won a customer

Unfortunately they did not

Best wishes

Bob Roberts

Posted by RMA


Went to get two pizzas at the Dale City, Woodbridge VA store, one was the one with extra pepperoni and the other one half cheese and half sausage. The one with extra pepperoni was so burnt and chewy, and the other pizza had half pepperoni and half cheese. I never bothered to check with I was there and figured it out when I got home to three hungry kids. This isn't the first time they give me burnt pizza.

Posted by Shankyyria


I latoshawhite visit this location on air port it was horrible I brought two six dollar pizza the cashier has no change for a twenty. I ask to speak with a manager. She started I am the manager. On the reciept her name is shankyria. She has a nasty attitude. I am a manager myself and that's not good customer service at all. This is ridiculous my kids wanted the pizza are I would've left. I was not happy at all.

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Posted by C.j.


I live by Shallotte North Carolina the store here on Main Street is fantastic. I've been here many times and will continue to go here. My order has always been right great customer service some of the friendliest people you care to meet. I am really pleased with the food and the service here. I would like to thank them very much for caring about their service and product.

Posted by Anonymous


We had the opportunity to visit your Little Ceasars in Norwood Oh. Just wanted to compliment on how awesome your representative by the name of Loretta was. Even though it was extremely busy she greeted us with a smile and was very polite and the food was hot and tasted awesome. Also spoke with General manager and expressed our appreciation for great customer service.

Posted by ??


So I'm coming out of Walmart and call to have a pizza ready. Little Caesars on Oracle in Tucson, Az was on my way home. The phone rings, rings and rings. Finally someone picks up. Expecting to hear a grumpy employee answers this guy with the most cheerful voice saying Little Ceaser, I'm so sorry you had to wait so no hold tell me what you'd like. I ordered the deep dish cause I wanted to try it. Any special items to add. Matter of fact I want alot of sauce. Ok,give me a min. I usually make the pizza so the register is new to me. I use to get pan at pizza hut but it changed and I don't like it. Yes,its sad when a company takes away something you like so I'm going to make your pizza myself. I asked his name. He said Michael. When I arrived I asked for this Michael and he came from around the corner with a box and proud look. My pizza was perfect but honestly I don't know what I enjoyed more, the pizza or this kids attitude.

Posted by Anonymous


Went into the little caesars in inman today at lunch time 8-29-16. Best service everyone pleasant and curtious..pizza was great

Posted by Pam


Angie is a very polite lady. She is always smiling and always in a good mode. She is always trying to get me to buy more food and I have even heard her with other guess that come in to get their order. All of the Little Caesars need to have note people like her. I just want to tell very one that she is doing a great job. Thank you so much Angie.

Posted by Jjackson821


I wanted to let you guys know about an employee that you have in the Dahlonega, GA location. I believe his name is Jonathon. His customer service is exceptional. I came in late one evening after running my kids around for various ball practices. He opened the box for me to see the pizza before I left and he noticed before I did that the pizza was slightly burned. He was very apologetic and quickly got me abother pizza without hesitation. I didn't have to say anything. He was quick, efficient, and very polite. Just the smile and anticipation of his customer's needs was something I haven't seen at this location. We grab a pizza here at least twice a week because of the value and ease. This kid is great!

Posted by Anonymous


I went to Little Ceasers 5417 Reisterstown Rd Baltimore the service was horrible it took 30 minutes for my call in order it wasn't ready when i got there because they never put the order in the cashier was terrible this is my ticket number i have been going there since it opened and u have never experienced this please make improvements or hire new staff. Thank You.

Posted by Roberta Parnell


I was at da lil ceasars store on hwy 48 Gulfport mississippi..da manager Jason was outstanding way beyond da call of duty explaining da different types of pizzas an bacon reached frm here to london an etc..i was impressed..need more like him...thanks

Posted by no glove. no love


I ordered 3 pizza 2 pep 1 chz. And Italian chz brd. And as I was waiting for the food. I noticed a girl messing with her long hair and making the food. I got up and saw all three people had no freakin gloves on. I'm sorry but I gave my food to the homeless man outside. FORGET THAT!!!

Posted by mike


This guy Chris at little ceasars pizza on galloway and town east in mesquite texas is the most humble and loyal guy in the world..He curb side delivered my pizza.Im super glad you have this guy as a represent of your company..
Super pleased with the pizza and the service...
Give this guy a raise please.
Because if he worked for me id make dang sure i payed and pampered him.
Thanks again.
A loyal customer of Little Ceasars.

Posted by Nik Nak


Mgr at west Bloomfield store is so accommodating and professional. He took my order a day early. And had it ready for me to be picked up on time. Very generous with gift bags for my party of 28. Kudos job well done!

Posted by Nickels


Your manager josh at the Gulfport last action was amazing. I've worked as a manager at chick file a. And steps up to the plate. I've never posted about someone doing a good job till now. Really great manager!!

Posted by tanya


I went this friday 09/04/15, to little Cesar in beaver pa, and the store look a lot better, clean and the workers were a lot better and nicer, good job guys

Posted by Anonymous


My name is Jaime my family goes to 38th an Columbus in Anderson Indiana.today I went in there and there were rude customers to your employees but they were very professional and nice and apologetic for the wait I want you to know that Emma simer,erial Pena,Alexis mields are the reason my family and I will never go yo another pizza place again.thank you

Posted by Reymundo Luna


Daneal Salazar did a great job in assisting me in right away.Piza came out just the way i want it. The best person who can help you. The best

Posted by ?


Zavier at Store 003 Has a very fun/nice/great personality, puts a smile on your face from being such a nice person interacting with customers even if customers don't interact back he still stays positive and friendly. Feel he needs to be recognized for that.

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Posted by Anonymous


I'm trying to retrieve my paycheck stubs for the last three pay periods.

Posted by Anonymous


I used to work for a franchise little caesars in ballwin mo. And went through 2 mgrs in less than 2 weeks. Then they promoted someone to store mgr. Sorry big mistake. This person doesn't have people skills and communication either. He has a tendency to let people go and not inform them. The last time he did this to 3 reliable people including myself. Not to mention getting played less than minimum wage and didn't want to fix. Just don't understand how you can run a business and no one is happy or likes to work there.. thank you for your time

Posted by Keith


Very disappointed in the manager Roxanne at your store on S.Shelby in Indianapolis. She doesn't treat her employees well or fair and doesn't schedule enough employees to handle the shifts. There are many of us who have had extended waiting.

Posted by Barbara brown


i am an employee for little Caesars and have been mistreated by the boss many times. hes told me i am not doing things right, not working hard enough, and hes gotten mad at me because i cant do things he has asked me to do because he has not been training and showing me how to do something.

Posted by Anonymous


I have worked for the business in boardman, Campbell, austintown, and Niles all of Ohio and I know the locations I worked at and many more have been making the dough wrong. Instead of throwing away old dough that has sat for more than 2 days or sheet out outs from the night not being used, they remix it into the next day new batch. It causes the dough to have an odor and is really hard to make decent pizzas. Also I have seen the supervisor take the cheese that fell onto makline and dump back into the cheese bin, even if it's crusty and has been sitting there for more than 2-3 hours

Posted by Anonymous


I got fired from little caesars because I told the boss Michael hollis that it wasn't right that the guys were in the back eating pizza and I'm not aloud to take a cigarette break i have not had break in 6 hours and i was working a double shift

Posted by Holli


hi I'm from Barstow California and a friend of mine works at the Little Caesars here he has been working there Faithfully every single day starting at 7 a.m. he works on his days off he covers other people shifts he's never called and I missed today he is the only white person that works in the place they do not hire black people and he has never got a promotion other people that just start or getting managers positions he is a wonderful dedicated reliable employee.I believe that he deserves a promotion if you check his record he is dedicated the only one and ever since he's worked there everybody that just starts passes him up it's not cool this little city deserves somebody that's as dedicated as him to become a manager thank you for your time his name is Benjamin Morse from Barstow California

Posted by leslie


I need someone to contact me, I was treed very badleyfrom my previous Boss in owosso mi, I don't no who to contact thank you leslie Flagg

Posted by demarcus


My name is Marcus and I was working for little Caesar's and they let me go for no reason I always came in there and do my job I was a good worker every body talked about how good I was its managers on day shift all they do is stand around don't do no work in then want to go tell lies on you and I always did my job Alicia just take the side because they are black shirts arlicia and frazell shows a lot a favratism against other people Alicia sister fights up there call her family to fight at lil ceasars people tires been flat but the other girl for fired but not her arlicia sister she leaves the store for 5 hours still clocked in and come back five ours later still and fired yet arlicia got have of her family working in the store they fired me for no reason

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