Limewire Customer Service

User Reviews, Ratings and Comments

Limewire customer service is ranked #918 out of the 946 companies that have a rating with an overall score of 15.60 out of a possible 200 based upon 52 ratings. This score rates Limewire customer service and customer support as Terrible.


52 Negative Comments out of 52 Total Comments is 100.00%.


0 Positive Comments out of 52 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • Limewire

    Customer Service Scoreboard

    • 15.60 Overall Rating
      (out of 200 possible)
    • 52 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.4 Issue Resolution
    • 1.5 Reachability
    • 1.3 Cancellation
    • 1.8 Friendliness
    • 1.8 Product Knowledge

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Posted by Wildcard951

I have been trying to contact for days for a refund since I can't get lime wire pro to work, but as of Friday no one answers the phone, please return my call my name is Mark

Posted by Anonymous

I purchased your program and cannot get an answer on the phone and emails are being rejected. I will contact who I need to and you will be shut down.

Posted by jasperrere

This is a scam you got my money an Limewire is not compatible with my computer. I've demanded a refund for the 3 yrs membership I paid for. If it isn't put back on my bank card by Sunday I'm going to my bank on Monday.

Posted by Anonymous

Trying to get Lime Wire Pro and activation code, so I can reinstall it on my new computer. Brought a 1 year subscription for 29.99 about 2 months ago. Tried to contact Lime wire via e-mail, and a chat line popped up asking for my name and phone number, a technician called me from a phone number stating that he was from Lime Wire and he will assist in getting the software re-install. Gave him access to my computer, and he proceeded to download the software by installing a "?" mark icon on my desktop. He then stopped and said "that he was not able to download the lime wire software because the majority of my computer programs stopped running. I told him that I my computer is brand new, just brought it Saturday 7.25-2015, and therefore if something is wrong with it I should simply take it back to the store. I then question him, asking if he was really from Lime Wire or if he was trying to sell something, telling him if so I am not trying to buy, I just want my Lime Wire Pro that I paid a year subscription for re-installed, he call me an "ass hoe" twice, one in a lower voice and then a little bit louder and hung up the phone. Wow! and all I wanted was my Lime Wire Pro to be re-installed. If your company is not promoting bad customer service then someone out there is really making it look as if you are.

Posted by Anonymous

ive been trying to get in contact with support I paid for this app and my music would not download at all my email is can some one get in contact wit me

Posted by Malia

First of all, I downloaded this 3 days ago, code not working, I have been trying to contact you by phone, does not work, by email, have not heard from you. people??? You call this a business. You sure take our money, but we can't contact you with a problem? GET IT FIXED.

Posted by Don Gordon

Dear LimeWire I had to have my computer reprogramed and lost my LimeWire that I paid a 3yr. subscription to. how do I get it reinstalled.

Thank You

Donald L Gordon

Posted by don't know

I purchased LimeWire in 7/15/2011, I lost my mother board and am trying to obtain the LimeWire program again, I should not have to pay anything because in 2011 it was suppose to be good for 3 years. Please advise best way to reload the program

Posted by Patijmac

I'm one of those victims too cause I payed for the 3 years and I can't sign in cause its asking me a code and I can't get a hold of anybody to help me with it I WANT A REFUND!!! :(

Posted by Anonymous

Limewire, you took my money and now you have abandon me. I can't find your phone number nor your E-mail. Please let me know how to get a refund. My computer crashed and after having it fixed, I can not download anymore. WTF over ?

Posted by cherokee51

samething here paid for 3 years had to get comp cant find anyone to talk to to get the link to download and add my lic key to

Posted by Anonymous

I was to pay 2.49 for one month. I was charged oer fort dollars on my account. On top of that the customer service number does not work. WTF. I wish i knew about ths coments befoe i signed up.If anybody knows a number for me to contact to get my money please let me know. Has anybody reportd this to the bbb? I want my damn money back!!!!!!

Posted by dont have one

I was thinking i might buy limewire for my grandson, i looked at my three options, limewire charged my Visa three times three different amounts I desided not to purchase because his mother has this service I would like to be refund, Please respond, I am on disability and I am now broke, I was trying to find the least expensive limewire payments but i found out that his mother has this service so She told me not to purchase it, I didnt want any and I was charged three time..How can this happen I never finished any transaction and you still charged me. That is so wrong.Pretty sorry I cant talk to someone on the phone.

Posted by Anonymous

I just got a new monitor and I am unable to redownload the Limewire on it. I do not want to have to pay a second time. When I have already paid for the 3 year plan. I wish to use it again but cant seem to download without paying. I tried calling the number it has given to get help on how to do so. No one picks up and I do not want to have to pay each year if I am unable to use it on my new monitor.

Posted by lmbroner

you stole fifty dollars from me with bullCRAP limewire....i want my money back. i also tried to get some wat to contact you so i put the one mont at a time and you stole another fifty dollars from me and i want it all back on the card that i paid with. i have spoken to my lawyer and he said that with all the trouble limewire is in that he should be able to get it with out suing you. but i thougt i would write to you first to see if we could deal with this with out the lawyers getting involved. now how soon can i get my 200 dollars back..... it has been very diffictul getting to anyone in limewire and i think you are still frauds as everyone said!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by Anonymous

I have been trying to redownload limewire pro and can't seem to do so.. (I paid for the 3 year plan and used it for 6 months.) I've been trying to get a hold of tech support for 3 days and no luck very dissapointed. The way they do business sucks! How can you run a business without a phone number or tech support you can get a hold of?

Posted by Anonymous

I have been trying for the last three weeks to get in contact with customer service personnel but have not been successful. I paid for membership but later on decided not to continue. I was told to uninstall the software before I am refunded. I did but can not get hold of anyone by phone or e-mail to get my refund.

Posted by j.williams

I paid for this B.S. and was only able to download one time. This bull can't get in contact with anyone. Everytime I get on it says download and asking for a payment again.
There needs to be live support at least until 10:00 p.m. and week-ends. I have a job and can only get on the computer at home after 5:00 p.m.

Posted by Anonymous

i payed 30.00 i want my money back no number to contact this is bull.... i tried getting music then it said i had to download to something else that costs. i wantr my money back [email protected]

Posted by Anonymous

Signed up for Limewire Pro.... Stated it was $2.49 a month .... But they took out of. My account...$41.03..... W.T.F.....!!!! On top of that.... I can't click & drag to my itunes ... Library....AGAIN........W.T.F.......!!!!!! CAN'T EVEN GET WHOLE OF THEM FOR MY REFUND..... It's only been......1 day ...!!!!! VERY UPSET......!!!!!!!!!!!

Posted by Shassa

Don't expect to get any refunds for this product. Limewire as we know it was discontinued in 2010. Since then, scammers have been charging people to download it. Once you give them money, it's gone.

The internet is a treacherous place. You will always want to research companies before forking over any money.

Posted by emelia

Cannot understand you took my money for the service, but I cannot even get hold of anyone to ask help how to download, everytime i click download it prompted me to buying the service again and you guys just took my money of $37.95 already pls e mail me to [email protected] or call 626-667-7147

Posted by Anonymous

i saw the special of 12.95 and when the transaction was complete they charged me $50. IM SO MAD

Posted by jmechanic5

I already paid for the program. But is very difficult to download the program and I believe that I paid twice I used my debit MasterCard. Can you please send an email as to how to download it. I have Windows Vista. I have tried to call you, but you say that have technical support 24/7. But you don't answer the phone.

Thank You

Posted by rose jones


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Company News
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