Posted by Anonymous
I recently returned two items in almost new condition. I was offered a fraction of what I payed for the items. I attempted to exchange 2 items for one new item and mentioned that I had a half off any new item coupon. I was told that if I wanted the new item that I would owe half the price of the new item. That's right basically I was offered nothing for the two items I returned. Terrible customer service. Will not shop with lands end in the future.