LabCorp Customer Service

User Reviews, Ratings and Comments

LabCorp customer service is ranked #521 out of the 940 companies that have a rating with an overall score of 30.87 out of a possible 200 based upon 247 ratings. This score rates LabCorp customer service and customer support as Disappointing.


233 Negative Comments out of 247 Total Comments is 94.33%.


14 Positive Comments out of 247 Total Comments is 5.67%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • LabCorp

    Customer Service Scoreboard

    • 30.87 Overall Rating
      (out of 200 possible)
    • 233 negative comments (94.33%)
    • 14 positive comments (5.67%)
    • 3 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.7 Issue Resolution
    • 2.6 Reachability
    • 2.2 Cancellation
    • 3.2 Friendliness
    • 2.9 Product Knowledge

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Posted by Anonymous

The Lab Corp on Blackwood in Ocoee Fl sucks. Their customer service needs a lot of work. I went for a pre employment drug screen test and waited over an hour before I finally ask what the hold up was. They were rude stating I didnât have an appointment and had to wait in between everyone who did to be seen. I explained I had to be to work and that they needed to go on the website and call the automated number that states no appointments necessary. I took my paperwork and left. Someone needs to retrain that office itâs customer service is lacking. Iâll never go back. Iâve never had a problem at Quest they make sure all customers feel welcome and get service with a smile.

Posted by dbreport

Absolutely terrible about getting the results to the doctors or onto the patient portal. Have to call EVERY TIME!

Posted by Anonymous

Receptionist was very rude (*with a smile). For some reason made me sign in twice m, taking people before me who were actually after me. The 2nd time I signed in, SHE called me back to put the pen back in the cup because I placed it on the sign in sheet. I told her my orders were stat, SHE said it doesn't make a any difference.

Posted by Anonymous

I'd like to advise you that the woman tech Lisa at the McKinney medical Center suite 390 is one of the nastiest unkind unempathetic people I have ever met.
She uses her power like a weapon, always threatening me that Medicare and my private insurance will not pay for my tests, and requesting payment which I cannot afford.
Even my thyroid tests are questioned by her and I have never had a test refused as I have had Graves disease for 44 years!
Everyone in this Medical center is so kind and compassionate and this woman should be fired as she does not fit in there. She is an angry mean unsmiling individual who I do not trust to give me my blood tests anymore as I am nervous to begin with and she scares me even more.

Posted by Sick of it

Called today and it said closed. All day on a weekday. How can things be straightened out if they dont answer their phone. The message seems to me to be: Send money. Question nothing. Quit complaining. Yeah? You and what army? Verufication code? What verification code?

Posted by Ronald

You have 3 woman working at Lab Corp in New Iberia la an ignoring the people in the lobby this is why your stocks are down.never again.

Posted by topcop

Just came from Lab Corp in Philadelphia Pa this lady said no you do not have to fast ans let do it baby lady at the desk.
I asked for a supervisor and was given a list of other places to go to get my lab work done.
They would not give me the corp phone as they do not kow it

Posted by Angry mother -to say athe least

Brought my two year old daughter to Lab Corp on Sherman Ave in Vineland NJ. The technician proceeded to take her unwashed finger out of her glove to feel for my daughter's vein after she had already used the alcohol wipe on my daughter's arm! I asked her if this was something she regularly does and she said "Yes, when I can't find the vein." This is unacceptable, unprofessional and disgusting to say at the least esp. from a "trained" technician. I am now making a doctor's appointment for what looks like an infection at the site of the withdrawal. I have filed a complaint with Labcorp as well. This was completely preventable by the simplest of hygienic means.

Posted by Anonymous

Yesterday went to lab Corp office in Boynton Beach Fl. on Jog for blood work. Upon arrival signed in ( no other individuals at desk) and attempted to hand script to desk person who irritatedly told me that I was not to give it to her then. When called up was berated because I wrote in when I arrived but didn�t also write in when my appointment was scheduled (sorry, only 87 years old and didn�t have proper glasses on...and didn�t realize one was open to being angrily spoken to because omitted one step). Then the person took the Dr. orders and loudly claimed that she couldn�t read what was to be done so she�d have to call Dr.�s office which was O.K. with me but she handed it to me and asked if I could read it which I did to the best of my ability ( ? Patient�s job? and Dr. head of medical society for a fairly large geographical area). She never did call medical office and then asked for my insurance card whic I tossed under glass partition separating her and she threw a fit about my �throwing� it at I took my paperwork and left....and later made an appointment at another lab. I, as a retired psychiatric social worker who has worked in many settings and TRAINED many people (and currently volunteers in school) was appalled....will note to Dr. and all who will listen about my competent, pleasant visit to lab Corp (I also have two children who are doctors). I forgot to mention that while I was sitting the technician waved for woman sitting next to me to come in...she was standing behind the desk person. I said (crime!) that I think you are being called to lady next to me..cause for yelling at me from desk. Really some serious issues.

Posted by Maria

Carsinq was really rude with my kid, she was not nice to us it appear she was in a bad mood. My doughters arm turned purple after she took blood of her....

Posted by Anonymous

I have been sitting in labcorp office for 1 hour and counting. Other people before me have been here 3 hours. This is my first time here. They only have two people here working. I am normally patient. But this is crazy, when people have things to do or need to eat if fasting. Please hire more people if needed. When making appointments the phone rings and rings witj no answer. What is the problem? St cloud fla office.

Posted by Anonymous

I have been sitting in labcorp office for 1 hour and counting. Other people before me have been here 3 hours. This is my first time here. They only have two people here working. I am normally patient. But this is crazy, when people have things to do or need to eat if fasting. Please hire more people if needed. When making appointments the phone rings and rings witj no answer. What is the problem?

Posted by Anonymous

Already have an apt. Just trying to call to get the time. Called the Lab Corp that the apt is at, was told that can't give out that information, was told to call 855-277-8669, an automated number that would not give a prompt to get that info, nor a prompt to talk to a person. Tried calling the local "admin" office, was told they don't deal with "patient issues". I just want to show up at the right time for my already scheduled apt.
I would appreciate any help. Thanks!

Posted by Anonymous

Just left Labcorp office at 3400 Aramingo Ave in Philadelphia. Waited 2 hours for them to not even complete my full bloodwork orders because the lady putting my order in only put in 2 of the orders and left for the day instead of putting all of my orders in 1st. She gave me a cup for a urine analysis but never put the order in for me to have the urine analysis done so my urine was discarded. Only 1 lady was left to work the front desk and submit orders and take blood. Papers were getting all mixed falling on the ground and wrong stickers were getting put on paper work. The lab assistant even said management knows what needs to be done and is doing nothing about it. I waited there 2 hours to not even get my full bloodwork orders complete and when i left there was 12 people in the waiting room. What a disgrace. I have to go back to labcorp because of my insurance but i will never go ba k to that location. Absolutely terrible!

Posted by Mitchell

Montgomery Alabama @ Jackson hospital has one of the most inefficient labs. Rough treatment of the patients.

Posted by Anonymous

My mother was recently a pt at harlingen medical center care providers told us lab corp lost cultures they were unable to treat infection on time she passed away now we recieve bills. For what

Posted by Anonymous

I think your sevice is offer. The wait time u make people wait is unbelievable. I truly hate my ins made me come here. I thought Quest were a little slow but u guy service is like waiting for Xmas. Get some help in there. Our time is important to us as y'all.

Posted by Anonymous

I want to speak to a human and your people just made me go on-line to do it. I don't know if I marked the right box. If I want a human, you need to provide a human.

Posted by Anonymous

posted by anonymous/ the folks at lab corp billed me for lab work that had been paid six months prior...even after I sent the cleared check proving it had been paid...they threatened to turn me over to a collection agency...the next time I sent a letter with the cancelled check, I sent three copies and told them that I had all of my correspondence on file and that they had had their money for months...what happened to it...did someone take it...was it not posted? but I would no longer be harassed by them....the next time this happens I am consulting an attorney and they will be getting a I care what an attorney costs to get this done??? absolutely not, because it is medical organizations like this that give the medical field a bad name...I have been in health care management for > 40 patient care, in pt, out pt, ER, home care, hospice, case management, eldercare management, and life care planning...director level x 20 years....I know advanced management...Lab Corp is not even management 101 at the basic level....0 star review from me....I am encouraging my hmo to not use them / look at the testimonials here...pathetic, uncaring service, and no coordination from dpt to dpt.

Posted by Anonymous

354 Union Avenue in Elizabeth is NOT a Lab Corp site.
We are Holy Redeemer Home Care ( visiting nurses ) .
People arrive here almost daily, some by taxi, believing they can have their lab work done.
I am sure it is a big inconvenience for them and will, in the long run, affect your customer satisfaction ratings.
Please remove our address from the list.
Thank you !

Posted by Anonymous

My wife and I live in Orange Beavh, Al and use the Labcorp facility in Gulf Shores, Al.. The lady that works there is so nice and efficient but she is terribly overworked . Every time me or my wife go in for lab work, she is slammed . 35 people when she opened the door yesterday morning . That's crazy for one person. I know y'all are making plenty of money and can definitely afford to hire someone to help her . Thanks but help ..

Posted by Anonymous

my experience with them was really of the lady who I believe is a supervisor there was way too rude she didn't want to do blood work by herself and was telling me to go to hospital or come back next day.

Posted by Ktierney

Tried to get information about prepping for a lab test. The customer service rep didn't know answer so she forwarded me to no-mans land where I was on hold for 20 minutes. Tried calling back - same thing. Had to have my doctor call in to get the answer.

Posted by Anonymous

Long hours waiting
One technician that works too slow
No consideration for people fasting
This is a big city at least three technicians should be working

Posted by Anonymous

Been Sitting here at Labcop for an Hour, Only 3 People have went back for Blood Draws. I Here Alot of Talking between the 3 Personal about what their doing, Vacations and other Personal Chatter. This is with a Room Full of People Waiting. This is VERY UNPROFESSIONAL and They Could be Losing Alot of Money. There's a Easy Way to Check this Office just by Looking at the Sign in Sheet and the Timrest People are Taken in. This is the Worst Office I've ever been too

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Posted by Rolla Matheny

Almost three weeks ago I went to LabCorp for tests ordered by my primary care physician prior to my annual physical. Last Thursday I went to my doctor for my physical and he did not have any results from the tests. He called LabCorp and they told him that they had not results on file.
This morning at approximately 10:30 a.m. (Monday, December 11) I went to the LabCorp facility on Bloomingdale Avenue, Valrico, FL 33596, and explained the problem of the missing test results. The attendant at the registration desk asked for my name looked it up on her computer. After a few minutes she called me up and said that my tests had not been processed. I asked "what does that mean?" She said that the tests had never been done. I said "Why is that? It's been over two weeks." She said "You never came in for the blood draw."
She looked at her computer and said we have the order from your doctor but you have never come in for the test. I insisted that I had been there and that the blood had been drawn. She said that there were no records of that in their "system."
I said "Then you guys screwed up somehow." She said "I'm not going to argue with you about whether we made a mistake."
I asked "What do you suggest I do?"
She said go back to your doctor.
I left and thought why couldn't she just admit that somewhere in the process, either my blood samples were misplace or lost or that results were not entered. But to insist that I had not come in for the blood draw is beyond my comprehension.

Posted by Anonymous

I Want To Thank Labcorp In Dorsey Search, Columbia Md For Fitting Me In Immediately On Tuesday 11/14 Due To Them Thinking I Had A Blot Clot In My Leg. I Am Fine But They Acting Quickly. Thank You!!!

Posted by GO MS. TESSE!!!

This Is Definitely A Compliment To Tesse At Lab Corp!! A Whole Lot Of Women Work For A Pediatricians Office In Columbia And We Were On The Line Holding To Ask About A Test That Could Be Performed And We Were Holding For A Few Minutes And Got Disconnected! Guess What, She Called Us Back!!! Im Sure Your Time Is Valuable But Ours Is Too!!!! She Actually Called Us Back! Do Not Be Surprised If We Forever Request Our Name Ms. Tesse!

Posted by Anonymous

I want to express my positive experience during my visit to the Kingsley branch LabCorp location, on Wednesday, Jan. 18, 2017. I was greeted with courtesy, professionalism, and concern by all personnel, especially Shanika(Nikki)Stampler, who provided me with knowledge, experience, and care. I was pleasantly surprised, despite the posted negative comments, and left the office with a smile. Thank you, all.

Posted by Jodi Kiss

I have standing orders for the next 3 years with your amazing company! The girls who take care of me each and every month have truly become my extended family! Thank each and everyone of you!I love you all! LabCorp truly rocks!

Posted by Jason

I had the need today to go to your Labcorp offices in Bluffton,SC. My lab tests were somewhat complicated as the results had to go to numerous doctors and each doctor requested different Lab tests. The receptionist, upon my arrival was wonderful, professional and very accommodating. Some orders were missing, no problem she contacted the doctor's office and got what was needed. Some coding and contact information for the Mayo Clinic were missing. She handled it professionally. The technician that drew my blood was equally as efficient and professional. I am very difficult to draw blood from. No problem, first try and never felt a thing.
Labcorp is probably the best lab I have ever been to. I know because I have had blood drawn over 50 times in the past year. Please pass my comments on to your Bluffton lab people and Thank you.

Posted by KJS of Harlem, NYC

I had my blood drawn by Ellen Huang at the LabCorp location at 139 Centre Street in Manhattan, New York City. She can best be described as a magically gifted stealth vampire. While she tied the rubber strap I looked away and nervously chattered and pumped my fist, all the while explaining that I had always been a "difficult stick". When I turned back to see when she would be ready to start I noticed that she was already filling the 3rd vial of blood. I am 67 years old and THIS WAS THE FIRST TIME I NEVER FELT ANYTHING.

Posted by elydon04

We visited UT Family Practice, Chattanooga, TN. Our lab tech was Linda Sanders. She had a calming and nice personality. It took her 1 stick to draw blood, which normally takes multiple sticks from other. Great job!

Posted by Anonymous

I would like to give kudos to the woman who drew my blood on August 10 at the Emory Crawford Long location. Her name is Yolanda. She was extremely professional and efficient. She has taken my blood on several occasionsuch and afterwards there is never any bruising. I hope that you recognize and appreciate the excellent employee you have. I told her she did a great job, but she needs to hear it from her employer as well.

Posted by Alan

I go to the Labcorp in Palm Coast, FL> They are extremely nice and helpful, especially Wanda Williams. She knows every situation and handles everything great.

Posted by Good4me

I understand from comments listed that LabCorp locations are generally understaffed and I suspect that the 'front office' is probably staffed by people working for less than adequate salary. However, I have never yet had a negative experience with my LabCorp location since I go in without a 'hurry-hurry' attitude and am very well treated, not only by the front staff but by the techs in back. I have never had a long wait and I have never been treated in a dismissive manner.
Kudos to LabCorp employees who have a thankless task and probably are not earning the big $$$ - they ALWAYS take very good care of me and I have nothing to complain about.

Posted by Anonymous

Jay in Uniondale NY location was extremely helpful in getting a fax of my results to my provider's office after 3 other failed fax attempts. Great follow through Jay!

Posted by Anonymous

Today I had a good experience at your Lab in Apopka, Florida.. This is the second time going to this location. Previously I had blood drawn at hospitals, Quest and other places.. Most have trouble finding my vein as they are deep and roll is what I understand. I dread going to have this done. Suzette Collins proved to be very efficient in taking care of me. Each time she is able to do this in one attempt. I found her to be very effecient and professional. Thank you Suzette.

Posted by Anonymous

I had to have blood drawn today. I went to you lab at 2100 Webster st. I was seen by Patrick. He was very professional going about the business of drawing my blood. He put me at ease, the stick I could barely feel, went over all the paper work with me.Patrick is definitely an asset to your company.

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Posted by Larue

Having been a former employee of LabCorp I was very uncomfortable with my pediatrician sending me there to have my Daughters blood work performed. I balked and asked to go somewhere else, ie. Quest or local lab, and was told my insurance (BCBS) only used LabCorp in my area. I took my daughter to Quest and paid for the lab testing out of my pocket. You are taking an awful risk with your life allowing them to do your lab work. I left LabCorp on my own and went to work for a biomedical engineering company. The straw that broke the camels back was when I reported a co-worker making up results and throwing the samples away. I went to my supervisor and was told if I made an issue out of this I would be fired and she would make sure I never worked in a local lab again. The next morning I gave my notice to leave. The whole issue was "can you imagine having to redo 3 months of tests, the embarrassment it would cause the company". What I can't imagine is the risk of not re-testing. These tests were on all age groups from babies to geriatrics. Be careful with your lab choice, it really can make a difference.

Posted by Anonymous

I have applied for several positions with Lab Corp. I have worked in phlebotomy for 6 years. Ran a satellite office for 2 years and they say that I do not qualify. I don't know what more I need to do to get a position with Lab Corp. I have applied in Florida and NC.

Posted by Pissed OFF

My name is Travis A Crabtree I live in Kingston Tn. I worked for Lab Corp for 2.5 years as a service rep in the Knoxville Tn area.

I always did a good job got along well with my co workers. and my clients on my route. I have above good evaluations by my supervisor. Then one day I had a run in with Norman Crowe Supervisor at knoxville. And he fired me due to RETALIATION. I was always told that lab corp frowned on supervisor who RETALIATED against employees who tried to do the right thing .

But this must not pertain to NORMAN . Trust me when I say Norman Crowe

is NO Supervisor. And lacks the skills for this.


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