Posted by Anonymous
I sent an email several weeks ago regarding an issue with the return policy. I have not received a response. I guess customer service no longer exists at ll be an. My son purchased the leather messenger bag under the old policy and tried to exchange it because the the liner has torn. He was told to take it to a shoe repair shop to have it "fixed". He has not contacted your company regarding this because because he is very angry and disappointed in your new customer service.