Kmart Customer Service

User Reviews, Ratings and Comments

Kmart customer service is ranked #31 out of the 946 companies that have a rating with an overall score of 83.73 out of a possible 200 based upon 3136 ratings. This score rates Kmart customer service and customer support as Acceptable.


2,072 Negative Comments out of 3,136 Total Comments is 66.07%.


1,064 Positive Comments out of 3,136 Total Comments is 33.93%.

Issue Resolution




Product Knowledge

Acceptable Overall Customer Service Rating

  • Kmart

    Customer Service Scoreboard

    • 83.73 Overall Rating
      (out of 200 possible)
    • 2,072 negative comments (66.07%)
    • 1,064 positive comments (33.93%)
    • 66 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 4.2 Issue Resolution
    • 5.2 Reachability
    • 4.1 Cancellation
    • 5.7 Friendliness
    • 5.7 Product Knowledge

Add your review!

Posted by Anonymous

worst experience ever. tried to return a defective pool float. told it was opened and could only exchange. was a poorly made and did not want another one. manager was very rude. only store that will not allow returns on opened products. It was only a box with top opened. told mgr to just keep it and left. he could have cared less about an unhappy customer.

Posted by Queen-king sheet

For our wedding we received an 800 thread count set of sheets (priced at 178.99) when I went to put them on our bed I noticed that they were a queen set- and we have a king size bed. So I looked up the closest Kmart to our house (over an hour away) and drove their thinking like Bed Bath and Beyond, Walmart, target and Kohl's I could have easily switched the queen for king and paid the price difference. They would NOT let me do this.... the worker accused me of stealing the sheets that she watched me walk in the store with....(mind you I didn't money I was actually offering to pay MORE) so I called corporate had the same run around scripted convo with their rep- asked to speak to a supervisor and was put on hold for 1:45 mins before being told no supervisors are available, but someone would call me back within an hour. 2 weeks later no call back, so my husband called same scripted conversation and 3 days later NO CALL back. Worst customer service EVER. This is why they have no stores left.

Posted by Lkjnomorekmart

Kmart has the worse return policy.the sym membership is ripping customers off. If you do not give your phone number as a member when you make each purchases you can not even get a store credit or exchange for something of equal value without you receipt, If you do not become a member you can. The return policy is intentionally misleading to scam the customers. The membership is a scam the point is taken of.also unfairly . Just do not shop at Kmart .I was a loyal customer . I never will I shop there again. They sell your information also, probably.. Do not give phone number to them,please.thus store is the worse.

Posted by Driven to shop on the net.

Just ran into Kmart's return policy like so many other disgruntled customers. This is an example of why these once mighty retailers are hitting the skids. I'd say wake up Sears/Kmart, but it's probably too late for them anyways.

Posted by Tracy

I did not have a return. I had an exchange. I forgot my receipt at home and they would not exchange them. So since I have to drive all the way back home. And all the way back. I will now be returning them. I will never shop at k Mart again. You have lost a faithful customer that spends a lot of money there.

Posted by JennyPenny

I stopped at my local kmart in Hamilton, Mt last thurs and on Fri noticed they had charged me twice for the same order. I called as soon as I found out on Friday and was told I had to wait till Monday to talk to someone who could help. Called today and after all that I'm being told once the get a hold of headquarters it will take 12 to 14 business days to refund me! How is that a way to run your buisness?

Posted by Anonymous

Very frustrated. Try to use my free cash points just get routed to empty cart and login

Try to login password wrong. Tried reset password. Does not reset. About to give up!!!!

Posted by Anonymous

K-Marts exchange policy is horrible and I will never step foot in their stores again. No wonder they are having to close down.
Because my items were over 45 days old.NEVER worn, I took in receipts and they would not
let me just exchange for a larger size........I purchased in Feb. for summer months and
never wore them, my fault I gained 5 lbs over winter but shouldn't be punished by not
allowing me to simply exchange SAME item for larger size. I'm telling all my friends to not shop there as well. Don't think it will matter to your customer service, due to the fact that your stores are closing. This is no way to treat customers who in good faith spend the money. Mine SSI money I will mark them as spam from now on IF they so much as send me an add. Forget the money I've earned for rewards. K Mart can keep it.

Posted by Riedy

I live in Indianapolis on the west side I have tried today to reach the customer service desk I have been on the phone a multitude of times and no one answers the phone I cannot get through very poor service

Posted by Anonymous

Your store in Auburn CA. on Bell Rd has no riding carts. I am a 100% disabled Vietnam vet and need

this item. They have had none for over a month now and I have to go to Wal Mart. The mgt at the store is unconcerned over this matter and I am a long time K-Mart customer but am getting disgusted. You need new manager at this store. Paul McDaniel.

Posted by Terri

Online return policy says 90 days-with receipts. In store says no refund or exchange or store credit after 30 days.
I will be sure to tell everyone I know to never shop there. Seems illegal.

Posted by annie

I went to Guam KMart at 10pm. I was in the handicap cart. I couldn't get through the aisle because the lines were long. Only about 4 stations were opened. I went to the electronics to pay for the goods I had; no one was there. I went to jewelry dept. the clerk was helping someone. After 5+ minutes, the clerk told me the register is closed, no sign on the counter. I decided to speak to the manager. I told her she should open all the registers and she told me she couldn't because check out is on schedule. I told her I was going to call the fire dept because it is a hazard in the store. An influx of Japanese tourists were all around, which means they will take longer because of the language barrier. She told me to go ahead and call the fire dept. I don't think that's a solution. If I were the manager, I would call in checkers that are off duty to rectify the problem. I left the cart and left. There was another instance when I was there and blue light was announced, so I stocked up on the items. When I went to the register, it rang regular prce; so I told the clerk that it was blue light. She told me to go find the blue light guy at the far end of the building, he was nowhere to be found. I dragged my heavy cart back to the register and told the clerk to eliminate the items She said I had to go to the end of the line. I told her that she sent me when she should close her register and search herself. I had placed a large laundry basket on the counter with a lot of items inside. She slammed the basket into my cart and told me to go to another cashier because she will not help me. I threw the basket back on the counter and told her she can put it back.

Posted by Lina

What a radicuolous return policy?!
I've been shopping at K-mart for many years and was a loyal customer, but not anymore. I brought a stuff to return on 47th day and was denied. All other stores have 90 days policy.
Very disappointing and upsetting!!! No more shopping at K-mart!!!

Posted by J. Gonez

I've been a loyal customer since the key largo store open back in the 80s.

No more... I will never step in that store as long as I live.

Your stupid return policy sucks!!

You kept my reward points on a return with a receipt!!

The last straw.. I lost the receipt for a &10.xx item and the store manager said not returns or exchange with out the receipt.

No more BS .. I will continue to buy from the big store and free shipping!!

I will drink a bottel of rum the day you'll close your doors for goods.

Posted by Richard

this company must be run by larry moe and curly i have been over 5 hr trying to get a bike replaced purched thru lease program no body no there ass from a hole in the ground I will never purchue a cent from any of kmarts store

Posted by Anonymous

Kmart has the worse customer service i well never shop there and who ever read this tell the never shop at kmart manager are not nice

Posted by Marie and Scott

The Kmart in Hobbs, N.M. is a joke. We bought a weedeater at this Kmart in November 2017 and had to exchange it for a different type of weedeater, because they were out of what we had. Today we went to return that weedeater because it quit working and they refused to help or offer suggestions because they already exchanged it in November of last year. We have only used that weedeater a few times, we even spoke to the manager and he was very rude. Kmart has lost 2 customers, we do not accept rudeness.

Posted by Kmart shopper

Many time i have told the employees of the Bronx Baychester Kmart store to remove expired food from its shelves and itâÄôs still there. Quality control needs to be addressed at this store. ItâÄôs gone downhill fast

Posted by Eric

I have had it with Kmart I love the fact I can shop there and it's not as busy as Wal-Mart I am a gold rewards member and spend lots in a year with four kids I ran into a little financial difficulty and needed a little cash so I tried to return like four things for about fifteen bucks it had been only like two weeks and I had the receipt paid by debit card he said I needed to enter the debit card I said no it's the same as cash he said nope need card I said my cards in the negative I need the cash wouldn't do it does he know a debit card is cash it's already paid dude i was so frustrated after five minutes of this idiot of which I walked a mile in zero degree weather and I said nowhere in this town do you not get cash for a debit card you should ask a manager about this he said I'm an assistant manager I think I would know I said wow no wonder Kmart is out of business with idiots like this working for you it's inevitable this is last straw you have given cash so many times first time ever with this but I am done with you Kmart another rewards member gone good luck and good riddens by the way it's the west Lebanon, NH store don't know his name cause no name tag no Kmart anything he actually could have put a ski mask on and looked like a robber and check out the shampoo aisle and wash your hair it's long overdue.

Posted by Anonymous

I have had a continuing issue trying to get my refund since DECEMBER . I have proof you still charged me after I cancelled the one order. No one will tell where I can fax the proof. In my opinion, this is theft and if this happens to hundred of people, that's a lot of money.

I have no problem going to the media or the BBB.

Posted by kmart is dumb

If they refuse to return something just buy the size you want, go home, carefully switch the price tags then return that item with the receipt dated within the 30 day time frame. Just dont go back when the same store associate is working at the counter. has worked for me every time.

Posted by Jody

Your return policy sucks. You can sell the item again and we should be able to get a gift card for a sale price.You should rethink it with you losing so much business.

Posted by Anonymous

I visited the local K-mart store today and very impressed. The garden center was neat and organized. I went inside briefly and again was very surprised how neat and organized the shelves were. Good job for whomever took over. It doesn't look junky and cluttered.
I've written several times to encourage you to spiff up the garden center. Host a huge spring sale to get buyers attention. Now I'f anyone wants plants and lives on the east side of US1 they have to drive 10 miles out Rt 60, which is jammed with traffic this time of year. Give them an option. Let folks know you have nice garden furniture and beautiful plants
Sue shell
Vero Beach, FL

Posted by Anonymous

Went to Kmart in Yorktown ny
It is filthy dirty
It looks like it's going out of business
I can't believe the town allows this store to continue running
I have pictures of the filth if you would like them
Customer service all rude
It's just a store that needs to be shut down

Posted by Anonymous

Your return policy is what's ruining yr stores. Who keeps a receipt? Will never go bk to Kmart again, EVER!!

Add your review!

Posted by Anonymous

Kmart customer service handled a complaint situation with so much professional care. Thank you Kmart, I will continue to shop at your santa fe store.

Posted by Anonymous

Excellent service from Dominique,she was impressive. I came in to cash my paycheck and buy a couple of things she cashed my check then rang up my items. I was done less than 3 minutes. The store is located in Gainesville Florida.

Posted by freebo

love k-mart! my store in waterford, mi. is well stocked, neat, clean and has great employees. will not shop at other stores, only k-mart. 5 stars out of 5

Posted by Anonymous

I went to pick up a outside bar and chair set that would not fit in my SUV. I had three young men go above and beyond trying to help me. They were trying to get the bar to break down smaller so it would fit and it was really a pain for them. Between the three of them it took over an hour before I was able to get a hold of my nephew with a truck. However Anthony, Jesse, and Charles were AMAZING. Very professional, courteous, and went above and beyond to assist me. I have to say, I have not experienced this kind of service at this location before. Also, the manager I wish I remembered her name, very short hair and was working 06/12/2017. Anyway, she too was very helpful. This all transpired on the same date. Even though it was a pain dealing with, they all made it much better.


NEVER shopping at a Kmart again. Bought a couple of shirts on February 20th that I decided to return, just didnt fit right. Kept tags on and kept the receipt. Its April 5th and just now get the time to be around a Kmart to return them... since Kmart stores are very few and far between nowadays (i wonder why, hah!) Anyways, I went in filled up a cart with a bunch of home stuff, ironing board, towels and a new shirt. Go to customer services to return/exchange the shirts and purchase my cart of items. Lady tells me I cannot return or exchange the shirts so I ask for a manager who then comes and aggressively points to the "30 return policy" and says there is nothing he can so. Basically I'm SOL and stuck with the shirts. So i ask you would rather me walk away right now from giving you money for all these items and lose a customer for life than just do the exchange. (Also these shirts are still on the shelves, tons of them). He could care less about losing a sale and a customer. I took my two shirts and promptly left the store and left them with a counter full of stuff and an ironing board to put away. Crap service. I have never had a problem returning something anywhere before and if it did not fit within a stores "policy" they worked something out with me to make I or the customer happy. Goodbye Kmart.

Posted by Tap40

I shopped this morning at the Kmart in Grand Forks, North Dakota. I was blown away by the customer service I received from an employee named Ann! She was friendly, had a genuine smile, and actually made me feel like she was happy to help me. I have had negative experiences with this store in the past, and I almost decided to stop shopping at Kmart altogether. Ann has changed my mind. I was really impressed with the excellent customer service I received, and I told her so. The best part was when she said "Have a wonderful day!." as she handed me the receipt.

Posted by Anonymous

My Kmart pharmacy staff is the best!!! They are so informative about the medicine and what is best for me and my family. They are quick and convenient Everytime I go. I recommend this Pharmacy to all my family and friends.

Posted by Anonymous

On Monday Dec 19 My husband and I went to the service desk at the Kmart on
100 Tarentum Rd
New Kensington, PA 15068. The young lady who helped us was a treasure. Her name is Jakaya Settles. She was so full of holiday cheer she turned a hectic day into something memorable. If Kmart had more employees like her I would shop there all the time. She went above and beyond.Please let this young woman know that her work is appreciated.

Posted by Tina

Good afternoon I had to make a recommendation for employee of the month to Ms. Jenna G, she displayed on several occasions excellent, professional courteous friendly customer service at the Peachtree City Store #3978, layaway department. She has so much patience, was kind and friendly. Because of representatives like her who work at Kmart, she makes you want to continue to shop there. Thank you so much for all that you hav done to help me with my layaways.

Posted by Anonymous

Wednesday, October 5 I placed an online order for storage bins. There was a mix up when I went to pick up the order from the Saint Clair Shore store on Harper, the next day. The ladies helping me displayed great customer service attributes while remaining purely professional in their trying resolve my problem. I felt the need to make you aware of their service. I was upset and a little confused at first. But after speaking with these ladies and watching them genuinely try to to resolve the issue, I left the store fully impressed by KMart's customer service. I have said many times that good customer service was a thing of the past. I no longer will group all customer service representatives in that way. The ladies helping me that morning were: Tracy, Patricia and Debbie. Thank you

Posted by Anonymous

Thomas Van at the 7000 veterans in Metairie, LA went beyond his job to help us out. Need more employees like Thomas. Thanks.

Posted by Loyal Customer.

I want to make sure the work Of "Bill" better know as "Mr. Bill " at the K-Mart store in Salisbury, MD. Rt. 50 and Tilghman Rd. is recognized. Mr. Bill has been there for many years as an assistant manager. He's always busy. Always has a smile and hello for everyone when you com in. He knows the store as good as anyone ever has. And trains people or helps customers really well. He makes shopping at K-mart here a pleasant experience. I've shopped there for 23 years. The store lost about 30 people to retiring or quiting in the past 5 months. But "Mr. Bill" keeps things going on his projects very well.

Posted by fearfakter

First I cant help but think the kmart system was hacked and It made a mess. My order through kmart was sent to the wrong city and delivered. I drove there and picked it up and brought home. I spoke to customer support about it and they refunded the price of the order for the inconvience but billed the shipping. I called bake again and questioned the refund and they were all consistant on the what was done. im very happy. Nice group to deal with. I called local support and corperate support both and they were very together on this.

Posted by Sara

I would like to take the opportunity to fraise a Kmart employee at the Palmetto Park store on Boca Raton, Florida. I'm sorry I don't have the correct spelling but I believe her name is Analeen.

She was so pleasant and opened up a new register so as not to csuse a long line to form. and she went way out of her way to help me find the number my email address was attached to because the numbers I gave would not work for my rewards points.

Her patience and kindness are definately an asset to Kmart.

Posted by may

I was at the Burbank, Calif K-Mart and Ana Monge in customer service helped me order a pair of shoes, before placing the order she told me about the promotion, which is buy one and pay a $1.00 for the second one. She was very patient with me when I asked her questions.

Posted by [email protected]

I would really like to praise employee Shoshana. Truly a pleasurable experience with her. Very customer oriented and very cheerful. A Ray of Sunshine for your company. I am happy you have her working for you. Will look for her again to checkout as I generally am in the Atascadero store on a daily basis. Thank-you Shoshana for your great service.

Posted by Aubrey

Peach tree Kmart is so nice everyone is great I know u never seem to contact anyone w a good review please email so I know u got it send me coupons I love them n I will shop the more u give me thanks.

Posted by Anonymous

On June 7, 2016 I was locked out of my car at KMart store in
Bennington VT with my dog and pocketbook inside. It was 8 pm and I could get not get any help. Your night manager Lynn called AAA and found a garage to unlock my car. It was starting to get dark and the stores in the complex close at 9 pm. Lynn told me that if the person did not arrive before stores closed she would wait with me.

I live in MA, about 35 minutes away from KMart, and my friends and I like your store so we go frequently.

After Lynn was so nice to help me you will be getting even more business from us.

Please thank Lynn for her kindness.

Posted by seal

In Auburn maine store 3021 I went to return and exchange some stuff. The guy named ben helped me with a smile and had all my stuff accomplished in no time. Even with all the stuff he had to do for others he still made my experience extremely satisfying!

Posted by reno6621

I purchased an Ematic 10in HD Quad-Core tablet as a birthday gift for my wife from the local Kmart store in Ontario, California. It was an online order and the in store personnel were very helpful at getting my order ready to go. They were polite and professional which is appreciated. The tablet 's display is great making it easy to view movies from Netflix, emails and video conference. We have not had any problems and would recommend Ematic products.

Posted by Missyd

The little girl that works in the jewelry department is just so sweet and so helpful.Just wanted to make sure she received a good complimentðüėä

Posted by Lodo

Excellent service at the store in Costa Mesa, CA. Floor associates were available to answer questions and the greeter was so friendly! I have no complaints. Easily found a parking spot on a Satuday afternoon and checkout lines weren't long at all. Totally changed my opinion of Kmart.

Posted by Anonymous

Just like to acknowledge the store manager in Brownsburg Indiana and a AWESOME associate Angela.D who gave me great customer service after experiencing not good service. Because of those two I was able to continue shopping and made to feel like I was not a inconvenience.

Posted by Anonymous

The highest commendation to a most helpfull staff member at K Mart (photo) section) Tues 16th Feb 2016. This guy helped me to develop old films on my smart phone. Being computer illiterate, he set my phone to bluetooth and transferred all my photo's to their system and l selected photo's. Before l knew it, a receipt popped out with the amount l had to pay and he led me to the counter and told me, that my photo's are developing.
There are so many in my age bracket, where we are left behind with new tech. But its good and a peace of mind where the young today assist in a proffessional manner with excellent customer service as this young staff member displayed. I will definitely be returning to his department and he will be talked about in my home and my job. This young lad does not know what l do for a living. But he will be well known and he's taught me something l will practice in my line of work. And that is to give that extra bit further. Thank you. I now sit and enjoy looking at my photos.

Posted by Anonymous

thanksgiving 2015 large crowd, computers went down, you had two lady's working behind the service desk. the is my second letter I want to tell you again what a great job they did with handling everything since I'm older and we buy for 180 families our baskets were full. I was also laughing. but Lindsey D and I don't have the other girls name went above and beyond. we were first in line when the computers no problem we were allowed to put our stuff in a closet and come back. there were a few complaints for for the most part your girl handled it great . I'm one that believes when you do a good job ell a higher up
so thank you so much
Gloria Perkins, great falls met

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Posted by Shorty

Yes I would like to leave a message about the store manager inforce 4782 he likes people to lie to do auditors and also HR will tell you anything about any employee and so does loss prevention her name is keto and she had an affair with one of the employees in Kmart and Jenny Paulsen is actually dating and having sexual conduct with one of the employees there and she is a Asm please figure this out and take care of it I will not show up there ever again due to the employees lie to you and HR lies to you Deborah the Asm is mean and cruel and Rowell the store manager just don't care about his people


I really hate to see the K-Mart store closings; I worked at K-Mart in Zanesville for 20 plus years and when ours closed, people are so rude and inconsiderate of the employees; we are losing are jobs; you want to ask " how would you feel if it was yourself; I realize it was a happening, but to close so many in one close area, just doesn't make sense. Some people still would like to have it. I always stopped to check other K-Mart stores out when we would travel. I think their products were as good as Walmart. Now that's basic what we have. Now we'll wait in line more than ever there. Again I really feel bad for the employees; VERY STRESSFUL TIME AHEAD.

Posted by Anonymous

I was in the tacoma store on 72nd street on Sunday the 11th I have never seen a supervisor mistreat an employee so terribly,t he way this supervisor spoke down to this employee like she was a child,im a regular shopper at this store and I feel terrible for this young lady being yelled at theres no sense in it,and if I come in and see it happen again I will confront the person

Posted by Leonard White

This is a complaint I have about the Eureka CA k-mart on broadway street. The store manager is Aubrey Johnson. I worked at that kmart location for a period of time and due to the nature of small towns would like to remain anonymous. My first complaint is that I was not drug tested by jeans the hr rep - nor was ANYBODY else for that matter as far as I am aware who was hired at this eureka location (managers having parties with coworkers and talking about how easy it is to get hired because of no drug test at that location even smoking different drugs during breaks and lunch periods) again, I did work at the location, left with no I'll will, but have always felt it was unfair... Not everybody is on drugs there but many are. Some get drunk when they are off their shifts and would come in which was a distraction and being drunk in public in their place of work it was disrespectful. I think I even technically have proof through one of their social media accounts where a store lead detailed a couple of incidents that happened with customers. Having gotten to know some of the coworkers i can say that I felt relatively unsafe working at the location. I had to leave. Another point is that I have never once actually heard someone being offered or have been offered a sears card to anyone for any reason. Only when corporate was coming by would the team members "shape up" as the managers would always tell us when corporate was coming so we took the normally unkempt store and fixed it up in a day. The bathrooms are often disgusting and whenever possible extra things are thrown into the industrial cardboard bail-maker. Some of the coworkers have brought weapons which were stored in their lockers (along with drugs on occasion) - I had to get out of there. Every kmart I have ever been to was better than this one... I'm just sad I worked at this particular one and would recommend it to nobody.

Posted by Tarzansgirl

I started work at kmart, and came in to do online training for 3 hrs, but their website kept freezing up where you couldnt scroll down to get to other tasks to get your points and continue, so i asked a guy to help, he couldnt seem to fix problem, and when my supervisor came in, we told her about the problem, and she was very selfish and uncaring to help me. She just made the guy go with her to set up blue light special, and told me, oh well, you just wont finish all the courses, will ya?, and left me there. Sorry, but this was so unprofessional, and does not look good for kmart, london, ky, thats probably why so many leave....

Posted by Pancho

IWork as a cashier at Lakeport can store always under staffed.can't get change in prompt fashion no wonder people won't stay here

Posted by 1992

I used to work there. I remember going to kmart when I was a little girl and everyone was so friendly. They have piss poor service. Their customer service freaking sucks. Good thing they do not work in a calling center. The Hr lady is a rude to me. They would not even give me a work vertification for my apartment place. This is the n
Nampa Idaho one.

Posted by Anonymous

I work at Kmart. I am complaining about my store manager and I WILL be contacting corporate. On more than one occasion, I have called my store manager for help with something at the service desk. The manager's response? Oh, call another store, I'm not sure. YOU ARE THE STORE MANAGER, SHOULDN'T YOU KNOW???? Store manager will be scheduled to close and leaves at 8, (there is an evening supervisor closing those nights too) closing shifts end at 9:30. Sits in office ALL day on phone. I have walked in multiple times to ask questions and just see manager on phone, the office computer isn't even signed on to pretend like work is being done. Terrible manager, rude, and doesn't know how to do most things a store manager should do. A store manager is there to help associates, however when you call this store manager you are just told to call another store or call the 1800 number. I actually had a customer try to refill a green dot card today (i was covering a call off at the desk) and I wasn't sure how to do it so I called the store manager and I was told to call the number on the back of the green dot card because he wasn't sure how to do it???? the customer was absolutely furious( not with me, but because my store manager couldn't help or didn't even try to help) he wanted me to spend 10 minutes on the phone calling a number because he was too lazy to actually act like a manager and help.

Posted by Anonymous

the manager at 1405 South Grand Charles City Iowa 50616, Katie uses her power to take advantage of good employees and let's the new ones get away with whatever, she will pull employees away from customers when they are trying to help customers, she makes employees work and not allowed them to take breaks if they have to, she will find a way to punish employees if something happens that she does not like. She will make the long term employees work and let the newbies off whenever they want. It's abuse of power and I don't think it's fair. She even made a couple employees cry for chewing them out. You would probably have more employees if she wasn't so mean.

Posted by Anonymous

Yes, you know I worked 19 years before I had my stroke, I know what it is to have a bad shift, work an extra 8 hours in the er., but regardless I went to school and I always had to put myself in the more mother's shoes, when I had to assist the Dr. In putting 11 stitches in her kids mouth and the child fighting, screaming and the mother crying, calling me she hated me, but when I go into Kmart in Columbus, Ohio to pick up a 240.00 layaway account and was told if something went on sale when I had it in layaway, I could get the money difference. The customer service lady was fine with it but she had to have the manager override something. Let me explain to someone, you know why I will never shop at Kmart again, is the reason your manager acted to us like she didn't have the time, asked a lot of silly questions and even got smart with me, she said so your wanting your money back, I said no, but I meant to say just back on the card plus I had about 150.00 I was going to buy that evening, but she has no interest in treating her customers with respect, she acted like it was killing her to do her job, get rid of her if she's unhappy, have her in the layaway department or elsewhere. I had just had chemo that day and I didn't feel good, but she was one poor pitiful manager, even the people, behind us said she's the manager? I said yes, I know. Her name is Lori Villars, I think the number The number might be wrong, but her name is right. What business you will lose around the holidays, hey everyone has bad days, but dear Go . Help her to get happy!

Posted by Mindy

I work at Kmart in Danville, IL. We have had three or more workplace injuries in two weeks. Can somebody please get my manager to follow safety standards? How many injuries does it take to stop making a hazardous work place?

Posted by Anonymous

i work for kmart, i'm proud to say this i get great hours and we are one of the best stores in our area not to mention our regional standings. i'm not saying its all sunshine and roses when i started it was a rough place to work at first but management made the effort to change things

Posted by Anonomous

They overwork employees and give unreasonable hours. Absolute poor management and horrible customer service.

Posted by Anonymous

I am an employee at the Kmart in Plymouth, Indiana; store 3571. I feel that I am overworked, unappreciated, and only used when need be. I am no longer a cashier within Kmart, I have been moved out to a new department and been there for months now. We now have a new lead that has talked bad about me to other employees (non-manager associates). She is never rude to me and other costumers when she does not get her way. I would like to see her get fired and our Assistant Manager, with is the old manager in my department. When either of these people are the closing manager for the night, neither of them does anything; besides run around and tell others what to do and how to do it. Instead they should be helping us, the workers and customers, instead of running around the store and then sitting in the office until they are needed for something. I am a 17 year-old female, a senior in high school, I work at least 5-6 days a week and 5-6 hours every shift, after school. Within this time I work just about every department to the best of my ability; includes carry outs and getting carts, I also constantly get called to the service desk to cover breaks; I am actually not old enough because I can't work the Lotto machine, get cigarettes, and I also do not have an override number. And if I don't get called up for a break coverage, I am getting called up to become a cashier because someones called off or they never had enough cashiers to began with; therefore nothing in my department will get done. I am in the fashion department and three of the employees over there do not do what they are supposed to do; therefore making me do more even when I am on a register. Honestly I do like my job, however I am beginning to think I need to quit. Three people have quit or gave a two weeks notice this month, its only December 22. Two out of the three people where in the fashions department. Our store manager, Shawn, does a great job! Nights she closes things are very smooth and she makes sure people have the right to speak up and explain things. I do not feel any other manager figure acts or tries to better the store like she does. I would like these changes to take effect immediately or the Plymouth Kmart will lose another employee.

Posted by Anonymous

I work at Kmart and at first I thought our store was the problem but obviously it is not.
We're so short staffed, not trained very well and when I suggest different ideas they get over looked i mean if Kmart is trying to shutdown completely then they should just shut us all down and stop treating their employees like we deserve the backlash and rude comments and outbursts from customers because corporate don't know what the hell their doing.... I would enjoy working at Kmart actually cared about their customers but they don't other wise they would do all they could to fix the problem.

Posted by Live-laugh-love

Kmart is a sorry place to work. They treat workers like crap, they barely give you hours and always hire new people but give like 10 hrs a week. They do not know how to talk to customers or employees. I work there and was harassed on my day off via text message. And they are expensive. I will never work for sears holding ever again.

Posted by TheKraken

I agree with everything I read so far. I sadly work at a Kmart, it's not quite as bad as some of the other described below, but as a couponer and price matcher I would NEVER shop at Kmart. I don't. Besides all the crappy service and the way shoppers are treated the employees are treated almost as bad. On a regular basis I only get 1 day (one), 1 day notice to my next weeks schedule. I am suppose to get 2 weeks notice, I can never make any plans, EVER because I don't know when I work. Well I just sound like a complainer now. I've only worked there for 2 months and am now looking for a new job. Wish me luck. I can not work at a place who treats people the way Kmart does.

Posted by marycn

My mother has been working for kmart for over 20 years. During the past 4 years she has been bullied by her "young" coworkers. She has spoken to HR and management and nothing has been resolved. My mother is very patience but today a "customer", who aperantly is a friend of these "young" coworkers threaten my mom by throwing folded clothes on the floor and threatened her that she will be waiting for her outside!!! for years my mom works really hard and she has never defended herself but recently she has been standing up for herself when she is working hard and everyone else is on their phones, leaving early and not helping unload trucks full of clothes. My mom keeps asking HR to help her with the problem but nothing is done about it. Come on!!what can I do to help her out? ? Who can I contact so they can investigate further. My mom has been super depressed since the start of this drama... this girls call her old and far ect..

Posted by sosimple

Dear Kmart,

I would like to start off by saying I never knew that Kmart was affordable. I started working in one of your stores about three day ago. To say the least, the store I work in is much unorganized. The problems I see in the store can be solved with simple steps. I will start off with training. Training new or seasonal employees will not only help keep your customers happy but the employees as well. The first day I worked, I was handed off to at least three different people. All with their own ways of doing things. There was no set way. It was like chicken running around with their heads cut off. And if someone didnít like what they saw it was done wrong, Very Frustrating! Now on to the cash registers, I donít know who set up the program of your registers, but the system is out date. It ran slow, the cashiers have to press too many buttons to get to different screens. To make things flow easier the loyalty screen should already be the main screen. This way when a customer walks up your cashiers are look at them and not a screen. Greeting them and ask for a phone number. Not have to press a button first, then having to look up points. If it was me I would put it all on one screen. When you pull up the phone number or name you should see everything: how many points they have, when the expiration date will be, etc.

I had a few costumers that could not find the item they were looking for or we were out of what they were looking for. I told them they could order it online and that we could do this for them. But the problem is there is only one computer for the whole store to order from it is in the front of the store. Each department need an order computer or an employee with an IPad or table. This way when costumers need to order they donít have to wait in line or be told they have to walk to the front to order. The front is too close to the door and they can keep on walk.
The reward system is great. But, there are so many people that donít have email address. Which is a requirement to even get into the program. The ones with no email would love to have the reward program. The reason I heard from the costumer is ďIím poor and cannot afford internet to get an email address. ďIím from the old school I donít know how to work a computerĒ, ďI donít want to give you my email address because I donít want the junk mail. I think if you did a text type program or go to back to the phone number system only, it will work better than the email system.
I would like to say Thank You for taking the time to read my email. I hope some improvement happen to help both customer and employees. Have a blessed and wonderful day!

Posted by Britt

Hi, I want to thank each and every one of you for commenting towards kmart. I myself am a young employee of kmart. and a lot of these stories I have seen first hand. I wanted to let you know that all of the employees are not as stated. Im a cashier, and I enjoy talking to all the new faces that come through my line. Ive also been distrespected by higher ranked employees. and it makes me feel like I want to cry when I see people defending us. I want to say thank you.

Posted by Anonymous

Well I worked at store 7033 in lewiston id for 4yrs and I can honestly say they have bad customer device plus if you try to get the store manager to help someone she gets mad at either the customer or employee or both if you live in or around this area don't work here you will waste your time and life on a job that doesn't care about you and that's not including the terrible burdens they put on you due to a lack of employees by the way if you are ever I. This store watch out for Lauren peavey store manager.

Posted by sanders.devinn1093

Williamsport PA: Attention Kmart Associates:
There has been a lot of issues between the store associates & the restaurant workers. We are ALL Kmart employees & have jobs to do. But it's been brought to my attention that the store associates do indeedly treat the restaurant crew with no respect. Nathan's is not a fast food establishment altho everyone seems to treat it as if it is one & then they get angry that their breaks are over within minutes of getting their food. At Nathan's your burgers, fries, chicken & hotdogs are cooked freshed the moment the order is received. As everyone who cooks knows; it takes time for food to be cooked fully & properly. Our food is not precooked as you all assume. As a restaurant worker I've seen how some associates treat us with such disrespect; giving us a lot of attitude, leaving messes for us to clean up after them (trays, garbage, drinks etc) they know how frustrating it is when someone messes with their department so why do it to us? What ever happened to treating others how you'd like to be treated. The other night I was training one of the new workers on how to use the register & a large family came in at the end of our lunch rush & just like we all did when we began working here; they messed up & needed help. As it took a little longer to void out everything & to type in everything correctly to ensure that the customers order was correct an associate that was in line behind them grew impatient. The cashier was being trained; it's only human to make mistakes. As the impatient associate stepped forward to give their order they rudely said, " that only took ten years. I only want a hotdog with relish & mustard, can you handle that?" I've never been so appalled by the way an associate treated another associate. We understand you only get a 15min break or a 30min lunch; we follow the same rules. We may be wearing hair nets, yellow shirts, green aprons & visors but we are Kmart employees too. We should all be treated equally. My manager is never even around, she's too busy doing her own job to run her own resturant. Her idea of being a manager is posting new signs all over the dang place and not telling anyone about them & before you can read the note she takes them down but you are expected to remember that sign & obey it. The policy is a big joke! My manager tells everyone everybody's business; everyone knows when and why someone's being fired/written up & who said what to cause it. There's no such thing as a warning either; they just call you back and write you up my co-workers have been written up for not smiling enough (we had just switch over to Nathan's & were learning everything; it was frustrating & she was 9months pregnant & wasn't getting any breaks. She was put on bed rest because of the lack of help.) not wearing black shoes when the dress code clearly states black or brown is allowed. We are constantly asked to sign new papers but never receive copies of anything we sign like we are supposed to get. Kmart is such a damn joke. I will never work for another Kmart as long as I live.

Posted by Anonymous

I worked for Kmart and it was the worst experience. If you didn't get enough "rewards" cards,you were written up and if you were more than 3 mins late you also got written up .If you called out once in 6 months you were also written up. There policies were ridicoulus and half the time you didn't even get breaks.If a customor asked a question about something, they wouldn't even care and half the time people would just leave. They treat customers terribly as well. WORST COMPANY EVER!!!!!!

Posted by Anonymous

I know someone who works as an assistant manager who hasn't had a raise or bonus over a few hundred dollars before taxes
since 1996 from kmart they put a cap on raises for managers who started in the 70's or latter,, years ago (around 1996)and
very few of them still are employed by K'mart and the older
ones are truly unappreciated so please have respect for your older managers they've seen and been through hell and back with K'mart just to keep a job after K'mart took the best of their healthy years with promises of promotions and future raises and bonuses that they never received.Also lost much purchased stock they had purchased and invested in K'mart when it went down to 0 some years ago.He lost 60 shares because he had faith in Kmart and didn't sell in time. Its sad because this manager is a wonderful person and manager never recognized by a company blind to a real worker and long and faithful employee..

Posted by Greg W

So. I use to work at K-Mart and it was the worst experience. I worked at the store in Olathe KS. They only had 6 registers which only 3 were reliable to get through the day without crashing and needing a reboot. K-Mart was very understaffed and typically had one checkout person during a 6-7 hour shift and a Checkout Manager. In a city of 125,000+ people, this is terrible for the workers. My fed up point with K-Mart was when during the Holidays. They will tell you that we have the option to work but we dont. We were told that we had to work on Thanksgiving, Black friday, and Blue Saturday no matter what even if we had given the store 6 months notice that a person would be out of town. If we didnt show up, then we were fired. 2 of my coworkers were fired because of this because they were out of town and gave the company 6 months notice about it.

Now, I worked those shifts and they were terrible. We were terribly understaffed as usual, the computers and registers constantly broke down either by freezing or the card reader wouldn't take the cards anymore. There were lines from the front registers, all the way to the back near our garden center which was clear in the back of the store. The average wait time for a customer was 1-2 hours. K-Mart also was terrible at customer service, only having 2-3 doorbusters per item which lead to many unhappy customers. After that experience, I chose to leave K-Mart because of their terrible customer service and because the management doesn't care about it's employees or lack of usable equipment to make Customer Satisfaction the number 1 most important thing. I reckonize that many K-mart customers around the US are dealing with the same thing and are taking to many different places to vent their frustration and anger. Facebook would be the #1 source as many who post complaints are met by a Bot from India saying that they were sorry and looking into it rather than dealing with the problem. Whatever happened to Customers First?

In Many cases, We were understaffed and a person would bring me an item which either had the wrong price come up or even not have a price tag which would take specifically 7-10 minutes to even get a response from a department. The Majority of the time, I flat out refused to do a price check because I knew that the customer wouldnt want to wait for an item that was most likely incorrectly priced in the computer. The only time I would was with the types of shoes that were apart of our BOGO. I instead asked what price they had seen it for and just manualy rang it up as a short dated item and then got the code from the manager to override the price.

It's sad that such a great 90s franchise has turned into a crappy place for both Customers and workers. I would suggest everyone shop somewhere else unless you like Zonks which is the sour Mike and Ikes that only K-Mart has.


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