KeyBank Customer Service

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  • KeyBank

    Customer Service Scoreboard

    • 0.00 Overall Rating
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    • 2 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
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    • 1.0 Issue Resolution
    • 1.5 Reachability
    • 1.5 Cancellation
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Posted by ?


I had a horrible experience today with two(2)customer service representatives at KeyBank. Two of the rudest people I have ever talked to over the phone while I was reaching out for help. Says my phone call was being recorded, I certainly hope so. Received a statement belonging to someone else but my address, called to ask them to please just see what happened with this statement. I don't want any of the information about this person or their account, just please look at name and tell me the bank screwed up addresses, and I don't want the persons address. First I spoke to a gentleman named Robert (no gentleman), I asked for a corporate representatives phone number, he told me there was no corporate, obviously, there is a corporate, it's on the internet. I asked Robert if I could speak with his supervisor, he contacted his supervisor Gretchen Powers, Gretchen, started our conversation with a concerned voice, then I tried to ask questions and she got where she wasn't listening to me just trying to talk over me and repeating herself. I asked Gretchen Powers for corporates phone number, she told me she was corporate. If this is how this bank handles concerned people, I would NEVER bank with them.

Posted by Anon


Horrible fees! The US Court system has decided that their business practices were fraudulent, and awarded a class action lawsuit against them. It turns out their billing system was intentionally ordering transactions from largest to smallest, which meant overdraft & etc fees were charged more often. I personally experienced this, but didn't get in on the lawsuit. Also experienced: "inactivity fees", account closure without any notification, and outrageous back-statement fees because they wouldn't provide any information when asked! They are always trying to drum up new business using free offers (ipods & etc) on college campuses, but DON'T FALL FOR IT!!!!!! A wolf in new clothes is still a wolf! You have been warned!

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Customer Service
800-539-2968

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