Posted by ladyspace
KLM lost my husband's bag (a carry-on they made him check "because the flight was full"). They have the bag info incorrect in their tracking system (they think they are looking for a green duffel bag, rather than a maroon Swiss Gear rolling carry-on) They are horribly unresponsive--e-mails, Facebook messages, etc.--they only reply when we post something public on their Facebook page, but even then nothing gets done, just basically a "we're working on it" message. It feels like they have given up even looking for the bag. Trying to find out how we're to be reimbursed for the items we've had to buy after waiting for 2 weeks because we couldn't do without them any longer--impossible.