Jenny Craig Customer Service

User Reviews, Ratings and Comments



Jenny Craig customer service is ranked #365 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 36.00 out of a possible 200 based upon 7 ratings. This score rates Jenny Craig customer service and customer support as Disappointing.

NEGATIVE Comments

7 Negative Comments out of 7 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 7 Total Comments is 0.00%.

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Disappointing Overall Customer Service Rating

  • Jenny Craig

    Customer Service Scoreboard

    • 36.00 Overall Rating
      (out of 200 possible)
    • 7 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.0 Issue Resolution
    • 3.0 Reachability
    • 4.5 Cancellation
    • 5.0 Friendliness
    • 3.5 Product Knowledge

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Posted by Anonymous


I have been a customer for a year-and-a-half and now I'm frustrated the center's have limited hours and no one ever answers the phone I guess I'll have to go to another program

Posted by Anonymous


Your store front person in Orland Park, IL blew it. I am sending you this so you can train your employees better. I made an new customer appointment online for 12:00 on 10/28/17. I was excited and prepared to make a commitment. When I arrived I was told by a woman that appointments overbook online and they could not see me- she said they tried to call(no, its not on my phone log). She went on to ask if I could come Monday. I said no. She asked when I was available...I said I am not(because I was offended by her not apologizing). She also thought I was previous member(I am not). I can overlook the computer error, although that does not give a great impression. I took the time out on a Saturday to drive there. I was prepared to invest a lot of money in the best interest of my health. The woman who turned me away didn't even apologize.
She would have gotten me back if she said something like, "Gosh, I am so sorry - the computer made an error with that appointment so we can"t see you today. We really want to help you with your weight loss goals so lets see when we can get you in." Instead she was casual about having wasted my time on Saturday and quite frankly if someone is prepared to spend a lot of money at your business you should at least make them feel important to you.
I drove to the nearby Weight Watchers that had just closed, doors locked. Guess what? The employees preparing to leave eoth their coats on invited me in!!! They said how can we help you- we are closed but we would be glad to give you some information...and they did for about 10 minutes and provided handouts! WOW. Work on your staff. You can do better. I am now a member of Weight Watchers.

Posted by Anonymous


I am truly having conflicts with Kirstie Alley being your spokeswoman again. She is a yo-yo dieter and is not really the role model that you should using for your product. The last time she left Jenny Craig she bowed that she could do better with her own diet plan and products. And look with that did she failed there too I really think your corporate office needs to think twice about using her anymore. Maybe spread some of that wealth that you're paying her to make the cost of food each week a little cheaper

Posted by Anonymous


I went to Jenny Craig to check my membership today, they said I missed by 27 days! I can't believe a large company wouldn't honor a a membership missed by 27 days! I walked! You lost a customer for life. Look at all the money your company lost!

Posted by ELIZABETH


I wanted to comment on some of the food/entree changes:

Very disappointed that JC discontinued the Enchiladas and most recently the Chicken Fajitas

Also, the Oatmeal Breakfast Bar, Panini Sandwich and the Stuffed Sandwiches were great, especially for on-the-go purposes. Deeply disappointed about these discontinued items.

On another note...My husband and I are on the lifetime JC program and at this time are on an extreme financial budge, which is unfortunately allowing us to stay on the program at lengths. We used to receive on occasion coupons in the mail or email which assisted us greatly. Any opportunity of these available to us again? Appreciate your time and consideration.

Posted by susan


I have done the Jenny home program 3-4 times-usually do only a month-as a "kick start" to my usually healthy eating lifestyle but I am dissapointed with the program after spending a good deal of money.My last time was Jan 2014-once consultant learned I was only doing a month-my consultant support stopped-didn't I pay for a month????????????//and today I tried to order 2 boxes of anytime bars and even though I was told I was a lifetime member and could order anything i wanted they wanted to first charge me $49-that's it-I am done with Jenny Craig-I cannot deal with a company that is dishonest with good-paying customers!!!!!!!!!!!!1

Posted by btnboi


the worst company i have ever dealt with i have waited in for three days for the food to be delivered the txt you are supposed to receive telling you what time has never been sent the managers promise to call you first thing and never bother, if you ring customer services you get through to another department then have to wait hours for a call back. with out doubt a useless company.

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Customer Service
800-597-5366

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