Jenn-Air Customer Service

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  • Jenn-Air

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    • 3 negative comments (100.00%)
    • 0 positive comments (0.00%)
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Posted by Anonymous

My Jen Air model no:JC2225GEKB, serial no: 99941717JC refrigerator has caused complete freezing of the food in the refrigerator compartment. After making some consistent rattling noise in the refrigerator, coming from top end where is the outlet to cool the refrigerator for couple of days, Now has stopped. However now it seems not to be doing anything. Can you please contact me on or recommend a service company in Adelaide South Australia. Thanks

Posted by Jennairisanogo

Paid almost 3K for a refrigerator that is older and no longer under warranty. The water/ice dispenser stopped working so had a technician come out from Whirlpool Factory Service. The tech wiggled the paddle started working miraculously! Paid the service fee and within a couple hours it stopped working again. I get an email from the tech the next morning with a service complete message to which I respond that it isn't fixed and to email me back to address. Never heard anything. Email again and still don't hear anything so I call Jenn-Air and Whirlpool Factory Service. We keep getting shuffled from dept. to dept. like it's their job! Still not resolved. Our issue is that we paid for a service visit once and the problem was never fixed. We should not have to pay for another service appointment and now no one wants to help.

Posted by Jenn-Air Corporate. Office

I am contacting Jenn-Air about an obvious problem with my Jenn-Air slide in down draft range. The when closed does not turn out the light. I have to push the door shut. This has been true since I bought this range less than 2 years ago. I called customer service and they told me that I would have to pay a service tech to fix the problem. This was your mistake not mine, and you should fix it. I looked on the web and found that this is a cronic problem with Jenn-Air ovens, and there is no adjustment. This problem should have been fixed at the factory. It would take an adjustment on my stove of only .010 inches. Your rep at customer service said she would send me via e mail darwings of the hinge. they never came. I had Jenn-Air range befor this one and a Jenn-Air compactor. You can be assured that this will be the last item I will buy with the Jenn-Air name.

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Company News
Whirlpool recalls Jenn-Air wall ovens due to risk of burns
Details: This recall involves Jenn-Air brand single and double wall ovens, and combination microwave/wall ovens with an extendable roller rack with handle. The ovens were sold in stainless steel, oiled bronze, black and white. The Jenn-Air logo is ...
Whirlpool Recalls 41000 Jenn-Air Ovens
Benton Harbor, Mich. – Eight reported incidents, including one resulting in second-degree burns, have prompted Whirlpool to recall about 41,000 Jenn-Air single and double wall ovens. The problem lies in the models' extendable roller rack with handle ...