Jeep Customer Service

User Reviews, Ratings and Comments



Jeep customer service is ranked #650 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 26.97 out of a possible 200 based upon 230 ratings. This score rates Jeep customer service and customer support as Terrible.

NEGATIVE Comments

225 Negative Comments out of 230 Total Comments is 97.83%.

POSITIVE Comments

5 Positive Comments out of 230 Total Comments is 2.17%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Jeep

    Customer Service Scoreboard

    • 26.97 Overall Rating
      (out of 200 possible)
    • 225 negative comments (97.83%)
    • 5 positive comments (2.17%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 3.2 Reachability
    • 1.8 Cancellation
    • 3.4 Friendliness
    • 2.5 Product Knowledge

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Posted by drslave


We purchased a certified pre-owned jeep for my son March 2017 with 25,000 miles on it. Over the past 12 months, he put on only 5,000 miles. Let's fast forward to March 2018, he fails inspection and needs two front tires and a wheel alignment. In addition, where I got the car inspected, the owner said the struts and shocks need to be changed which should be covered under warranty. In addition, a piece of the under carriage snapped off. $500 later I call Town and Country and a few days later a manager, Dave returns my call and is nothing but rude to me. He claims that they can not do anything about the tires. If he was nice about it, I probably would have let it go, however, he should not be in the position that he has. During our conversation, about the 5000 miles, he even said that it being certified means nothing. That's rather pathetic for a manager.

So the saga continues when I bring the car to Merrick Dodge (who were wonderful) and they proceed to tell me that the car was involved in an accident which it never was. They told me that the undercarriage part that fell off clearly says Land Rover and was not supposed to be on this car. In addition, they said that the right front strut was leaking and the control arm was bent and was not factory installed. This now cost me another $150 for them to evaluate the car and do nothing. These to me were the most distressing. The salesman pulled the car fax and we were told (actually lied to) that the car was not involved in any accident.
Is it common practice to install non-factory parts on a certified used car? This is disgusting. So I was actually forced back to Town and Country where Diane was originally sweet and said they will look at the car. Sadly when I went to pick up the car she became pro-dealer. She said everything was fixed and would never admit fault. She claims the Land Rover part wasn't even necessary so nothing was ever installed. I kept asking her about the after market parts and she kept saying, you're good. Everything is fixed.
I was planning on getting my daughter a Jeep. However, due to their lying and rudeness I will never step foot back in that dealership. Avoid this dealership like the plague.
I do plan on sending an email to corporate as I am out $650 and left with a horrible taste in my mouth thanks to Town and Country Jeep. Just an awful experience.

Posted by Susan


After owning 3 Jeeps over the past 30 years and driving my last Grand Cherokee Larado to 225K miles, I was just informed by your "customer service" department that the defective piece that fell off of my Jeep Patriot rear lift gate is not anything you would consider assisting me in getting replaced. Cannot begin to tell you how disappointed in the lack this defective product being stood behind. I am looking forward to sharing this story on social media.

Posted by Bruce


I have a 08 2 wheel drive Jeep Compass and I got 45 mile-an-hour head-on collision with a brick structure and the airbags did not go off I'm not happy about it I'm about to talk to my lawyer and see if I can take legal action

Posted by No more Jeeps


This is my third and final jeep. It's a 2013 Patriot. I owned a 99 and 02 Cherokee. They both had high miles. And they still ran better that this 13. The motor runs rough, as no power, runs flat. I have had more trouble with electrical system. I am replacing rear light bulbs, every two or three months. The Jeep dealer also the tie rods will need to replaced. I thought it was the tires shimming. The Jeep only has 66,980 miles on it. Also the deprecation goes so fast. I have been paying extra just to try and catch up. Maybe you should buy this back from me. But you are already aware of the problems,

Posted by Anonymous


Leased a Jeep Grand Cherokee from fields in glenview il. Had a question about my lease. Called fields and found out our salesman from 3 months ago was gone. Asked for the sales manager to call me and he never did. Received an email to review my Jeep experience. How could I, the sales manager never called me back. I called customer care and left a message. They never called me back either.

So in a nutshell, I will probably not lease another Jeep and if I did, it certainly wouldnât be from fields in glenview, il

Posted by nelsym08


I purchased a brand new 2017 Jeep Cherokee on 3/11/17 and today is 4/10/17 and already my brand new car it's in the shop for a second time. On March 1st I woke up to a driveway filled of transmission oil took it the shop and it took them a week to fix it. The replaced the transmission line because it was broken! Picked up the car Thursday and by Saturday morning my driveway once again filled of transmission oil! My car is once again in the shop. I commute a lot and that's why I only purchase new cars for my safety and not to have to worry about major problems. Well that doesn't seem to be the case with this piece of crap that I just purchase and can't even get a replacement guess I have to wait for the transmission to go bad on me!

Posted by Anonymous


I been to the dishman location. This is my 3 times here, not treating me right at all.. drop my car off at 9AM this morning. And it won't be done till 5pm I have no car to go anywhere on my day off.. my only day off.. and I can't believe they don't give out loaners car.. and now I'm stuck here all day. Can't get anything done.. and I told them ahead of time.. and they told me it'll take 2-3 hours.. and now it's all day.. told me that due to their computer system is down they can fix it and now it's back up.. and now I can either make an appointment for in 2 weeks or just wait till five.. not reasonable... I feel like they don't want to help me..

Posted by April


I bought the biggest piece of junk a 2017 CUSTOM ORDERED by me JEEP JKU WILLYS EDITION. Best piece of advice I can give anyone IS DONT DO IT !!!!! She leaks has a lifter tap and exhaust leak. Cant get anything done. Have been lied to so many times by Chrysler Corp. DO NOT BUT THIS PIECE OF JUNK STAY AWAY FROM FROM JEEP WRANGLERS !!!!!! I waited 30 years to buy this baby and she leaks everytime it rains !!!!

Posted by Anonymous


March 7 2017

Hello and Greetings to all Recipients

I have recently purchased a 2012 Jeep Grand Cherokee Overland miles from Shuman Chrysler/Jeep/Ram in Walled Lake Michigan. I love this vehicle! Changing from a self-maintained (ASE Master) 2000 Ford Explorer 4X4 with 300,783 miles that still runs like a top (and which I have also loved) to the Cherokee is a big change from a technological standpoint. The Explorer was built during a period when manufactureââ?¬â?¢s still built vehicle that were essentially SUV bodies put on truck chassisââ?¬â?¢, which I also find preferable. Side by side, the Explorer and the Cherokee are almost identical in dimensional size and driver seat positioning, which were key point for choosing the Jeep. The Explorer has never failed me. I work in Tire and Wheel Development at the General Motors Proving Grounds (Milford) and have endured every ââ?¬Å?Exploderââ?¬Â? joke in the world. The four-wheel drive V6 power train has never broken; and I have at times put it to serious task. I researched for almost three months to find a (domestic) vehicle that most represented and replicated all the ââ?¬Å?old schoolââ?¬Â? strength feature of the Explorer but in a more up to date package. The Cherokee was the only vehicle that came close.

The only thing that the Explorer has on the Cherokee is this:

I am visually handicapped and totally colorblind. The gauge (instrument) cluster on the Explorer has white needles for the tachometer, speedometer and gauges with a black background (high contrast). The Cherokee has red needles with a black background and as such are virtually indistinguishable (to my eye) from each other. Is there anything that could be done to help me in this difficulty?

Thank you



Matthew M. Lindauer

Posted by Anonymous


My wife and I have spent the better part of the month trying to order a grand Cherokee diesel. We live inTaos NM part time and Atlanta the remains part of the year. We have contacted dealers in Santa Fe as well as atlanta and have so far been told the diesel is off the market, has been stoped by the EPA, is not legally available in the US.
We have a 4500 lb camper and need the high torque that the diesel produces.
Please give us the straight and narrow for this option.
If it is available who can order it and how long will the process take.
Thank you for helping with this difficult task. Over my lifetime of 71 years, I have never had this much trouble buying a vehicle.

Posted by Just need a little help


I bought a Jeep Compass Latitude on Oct. 4th and it went back into the service dept for the next 2 weeks to fix problems that convinced me that the certified used car was indeed not certified. It has gone back into the shop 4 times since then. There is a noise under the hood that sounds like a jack hammer. I was told that was normal. No ! Its not normal. I've had 3 jeeps and have friends that have jeeps and this is not normal. Short of selling this jeep, what can I do to take care of the jack hammer under my hood ?

Posted by Anonymous


I called to asked about a rear warning i was receiving for my 2014 grand cherokee. I was told that they were not technical. What good is Customer Service help line if they cannot answer questions concerning the vehicle? If i wanted to rely on only the dealership i would have called the dealership.

Posted by ddorrer


I called Country Club Jeep/Chrysler in Clarksburg, WV 2 times on Thursday, December 29 and spoke to two separate people about a recall on our Wrangler. Both times they took our name, number, and VIN and said they would call back. That was 3 days ago! Now it will be 5 days at the earliest if they call at all.

Posted by Anonymous


Rairdons Jeep in Monroe Washington is extremely unethical in their business practices and they will attempt to deceive you and make everything about the purchasing process difficult and stressful. They made me lose valuable time for the past MONTH (yes, month) because of paperwork they forgot to have me signÃ?and I havent received my plates or any information about my loan payment or schedule. PLEASE STAY AWAY FROM THIS DEALER and the Jeep organization in general.



It all started when I was quoted a price for my lease over the phone and I told them to please not waste my time with shifty sales tactics when I get there and they said �¢ï¿½ï¿½that�¢ï¿½ï¿½s the price you�¢ï¿½ï¿½ll pay�¢ï¿½ï¿½. When I got there, they gave me a monthly price that was more than DOUBLE what they quoted over the phone with a down payment significantly higher as well. The manager �¢ï¿½ï¿½ I think his name was Steve then came back with a closer price but the down payment was too high. I told him to put half the down payment into the monthly payments and that we still needed to get the residual higher to bring the monthly payments down. He said �¢ï¿½ï¿½you can�¢ï¿½ï¿½t put any of the down payment into the monthly�¢ï¿½ï¿½ and I chuckled and said �¢ï¿½ï¿½why not�¢ï¿½ï¿½ and he said �¢ï¿½ï¿½because you can�¢ï¿½ï¿½t�¢ï¿½ï¿½. Are we in a 4th grade fight?



At that point I stormed out and laughed at this joke of a manager for losing an easy sale and then Manny a new manager chased me down and assured me to finally be fair and talk real business. I agreed and he changed everything about the deal. The residual value was higher. He rolled half the down payment into the monthly payments and got closer to the price I was originally quoted. I agreed to move forward and then they came back with a higher price b/c my credit score was 674 and I got moved into �¢ï¿½ï¿½bracket 2�¢ï¿½ï¿½, which makes sense in theory, but you can usually put more money down to get back to tier one which I was open to. He said there was no flexibility there.



NOW THE REAL SCAMMING AND TROUBLE BEGINS. They called 2 weeks after the sale was settled saying �¢ï¿½ï¿½they forgot to have me sign some paperwork and I needed to come in�¢ï¿½ï¿½. I told them no way b/c I live an hour away with traffic and I never heard of such a thing. I�¢ï¿½ï¿½m thinking �¢ï¿½ï¿½what kind of scam is this�¢ï¿½ï¿½? They agreed to send me the paperwork to sign and send back. This was a super hassle for me b/c I travel quite a bit for work so I had to go out of my way to find a scanner to email them back. After reading the paperwork, it seemed fine so I went out of my way to do what they asked and sent it back to them.



I then found out there was no manual for the jeep, so I had to call customer care to get a copy. The next week, the same guy called back and said �¢ï¿½ï¿½We need you to come in and sign paperwork we forgot to have you sign�¢ï¿½ï¿½. I chuckled and said �¢ï¿½ï¿½you called me last week and I already went out of my way and took care of that�¢ï¿½ï¿½. The guy said �¢ï¿½ï¿½No, these are OTHER DOCUMENTS we need you to sign�¢ï¿½ï¿½. He overnighted the paperwork this time that I needed to overnight back, but he asked me to come there again. Now I�¢ï¿½ï¿½m really thinking SCAM and it has proved to be true (keep reading).



Here I am, one MONTH later since I left the lot with the vehicle and I have not received any info about my lease payment and I was never called about the plates. They said I�¢ï¿½ï¿½d receive the plates in 2-3 weeks and I�¢ï¿½ï¿½ll get something about the lease in about a week. Since it�¢ï¿½ï¿½s been a while, I called the dealer stating I never receive either and they said someone in finance would call me back at 9:30am. It�¢ï¿½ï¿½s noon and still no call, so I called the same finance guy I dealt with about the paperwork mishaps and he said �¢ï¿½ï¿½that�¢ï¿½ï¿½s strange �¢ï¿½ï¿½ let me look into it and I�¢ï¿½ï¿½ll call you right back�¢ï¿½ï¿½. He also said �¢ï¿½ï¿½We�¢ï¿½ï¿½ll mail you the plates when we get them and had no explanation as to why it�¢ï¿½ï¿½s taking so long�¢ï¿½ï¿½. It�¢ï¿½ï¿½s now 4pm and no call back, so I called the same guy and said I was just following up. He said that I should �¢ï¿½ï¿½Google - Chrysler Capital�¢ï¿½ï¿½ and I can make a payment online and didn�¢ï¿½ï¿½t know why I didn�¢ï¿½ï¿½t receive a welcome packet.



I then did just that and logged into Chrysler Capital to find out my next payment due is HIGHER THAN WHAT�¢ï¿½ï¿½s ON THE LEASE AGREEMENT I have. I then called them and they said, your taxes came out to be higher, so that got rolled into your monthly payment. I was beyond livid and said that is illegal to the customer service women and still unsure who they can get away with such a thing. My paperwork has a totally different payment amount.



Now I�¢ï¿½ï¿½m so upset and livid, I�¢ï¿½ï¿½m shaking so I call Jeep customer service explaining the situation stated above and they were very apologetic and said they created a case and someone will be contacting me right away. Still no response from the dealer, Jeep or Chrysler Capital. Please be careful and stay away from these people. I�ve never been so deceived in my life. I guess they just don�¢ï¿½ï¿½t give a you know what about people.



Here I am still no plates, a higher amount due tomorrow than whatÃ? stated on my lease agreement and no follow up from anyone. What do I do? I hope someone with a kind heart reads this and helps me. Im not holding my breath however.

Posted by Anonymous


I need to talk with somebody in order to know how can I get a CERTIFICATE OF ORIGIN of my Jeep Wrangler Unlimited 4x4 bought in Oxnard, California in april 2014.

I am in MEXICO and I am trying to import my jeep and they ask for the Certificate of Origin.



PLEASE HELP ME..

Posted by Anonymous


I have a complaint about getting parts to the dealerships from their supply source. I own a great jeep renegade the problem is the radio does not work properly. The dealership Don Davis of Arlington Texas has always treated me great and have had anew radio on order for over a month. This not the way to keep customers.

Posted by NONE


The car that need a backup camera the most doesn't have backup camera. I talking about the Jeep Wrangler's line. A car that look so nice and capable of all terrance like the Jeep Wranglers should've HD backup cam and night vision.

Posted by Anonymous


Dears

my car is in warranty and i have been doing all maintenance at dealer and i have an engine break down and he wants me to bear it and pay for it . it is not fair

i need someone to call me or assist me fairly in my dispute with the agent

Posted by 1EPQ588


After 2 years of committed servicing at Osborne park, I will finally give up on ever going there for servicing again. Despite their exorbitant pricing under the pretext of warranty, I am not happy as they did not return a call regarding pickup at noon but instead call me at 430pm for collection at 5pm latest. I have no means to go down and don't mind to collect on Saturday morning but they said it is not open on Saturday when the website indicated it is. What a mess up.

Posted by 1EPQ588


After 2 years of committed servicing at Osborne park, I will finally give up on ever going there for servicing again. Despite their exorbitant pricing under the pretext of warranty, I am not happy as they did not return a call regarding pickup at noon but instead call me at 430pm for collection at 5pm latest. I have no means to go down and don't mind to collect on Saturday morning but they said it is not open on Saturday when the website indicated it is. What a mess up.

Posted by cvdoc


Bayird Jeep Chrysler Dealership in West Plains, MO.
They have had my 2011 Jeep Wrangler for one complete month and just today told me I need a new transmission after informing me 2 weeks ago that a rebuilt one was an option. Seems they finally actually opened the casing and made this decision. Literally...one Month!!! It sat by a service door for one week before they even moved it inside...and obviously didn't really examine the transmission. Heck, I knew it was that...I had the vehicle towed in!
Remarkably poor communication...and I still don't have the vehicle. Of course, I don't see them listed with the Chamber of Commerce or the BBB. Imagine that!!

Posted by Yeager


I purchSed a 2011 jeep grand Cherokee from south Haven Michigan .
I purchased the vehicle in March 2014. The vehicle had about 57000 miles on it. It ran nicely.
After I purchased vehicle I tried to set up a maintenance schedule with dealership. They never returned my calls. I thought it odd. So I took vehicle elsewhere for maintenance. Later found out vehicle hit a Deere now I find out there are recalls on the vehicle dealership not returning or contacting me so tomorrow my girlfriend and I are going to dealership to find out if they have a problem with me or my vehicle.
Hopefully I won't have To contact you again

Posted by Anonymous


I went to the jeep dealership in Yonkers central avenue and had the worst service ever. before i went i called and said i wanted to make a appointment for a oil change and to get any updates needed done on the car they told me i did not need a appointment then when i get there they say i can only get the oil change but i need a appointment to get the updates done this is strike # 1 then they tell me there is no updates for my Cherokee without even checking strike #2 the guy in charge of the oil change tells me i dont need to get it done because it's synthetic i tell him i want it done now because i do not want to come back in the winter then he checks and says im actually over 500 miles because the car uses regular oil not synthetic so if i would of listened to him i would of MESSED my engine up i do not know how or why they hire these incompetent idiots. also when i purchased my car 4 months ago brand new not certified pre owned 2016 Cherokee they said i would get 2 free oil changes when i told them that they said who told me i was getting a free oil change i had to spazz out on them at that moment because i couldn't take anymore. this was my first service i cant imagine the rest will be any better i hate jeep and will never buy another one again.

Posted by Marc


My questions ..why did you get rid of the dual Exhaust on the 2017 grand Cherokee altitude? It gave it a hot look .. smh
Also no side mirrior
Blinkers an no passing alert on side mirrors . Currently in a lease of the 2014 edition and love it . I was so excited about the altitude coming back an now I am disappointed especially no dual exhaust.

Posted by Anonymous


Cracked my windshield a week before my inspection expired. Jeep won't pass my inspection because of the crack but they don't have windshields to replace mine. Been 3 months waiting for one and cant drive my car. Today will be the third lease payment i'm making for a damn car I can't even drive and Jeep wont do anything for me. This is ridiculous! Stand behind your company and do right to your loyal customers!

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Posted by Anonymous


Great service. I went to my Jeep dealer today and inquired as to the status of my JL 2-Dr on order since 12/22. He provided a VIN# and Order Number. Last report was either building or built, unknown. Two hours later, I called Jeep customer service and was told it was in KZ status, meaning built and sent to shippers. Very friendly agent. I requested a call back from her supervisor so that I could give a personal acknowledgement of the fine service.

Posted by Melanie


I can honestly say that my Jeep dealership is the best one around.Helms Motor Company in Lexington, TN and salesman Terry Allan are the best.they take good care of you before during and after the sale.I would recommend them to anyone. ..they treat you right.

Posted by not so fed up


thank you everyone involved, service dept. suburban chrysler ann arbor, recd call from kevin fergason on wed, said my windshield was in, scheduled for fri. was done for pick up late afternoon. also thanks to chrysler customer service line.

Posted by i'llsquashyourprius


I just purchased a 2010 4dr wrangler sport from Airpark Chrysler in Scottsdale, AZ. the sticker on the windshield listed year, make, model, color, 4wd, 4dr, vin#,and many accesories including power locks and cruise control. I could not find any power locks. the salesman and the sales manager crawled all over it looking for them to no avail. No problem, didn't really want them anyway.
the next day I went looking for the cruise control and found none. I was not happy and planned to go back tomorrow and complain. Later that night i noticed a disclaimer that states options listed above may or may not be equipped in this vehicle. Now I can only be angry with myself for not reading everything before signing.
I told them the next day. (two days after sale) I realize i'm screwed, it's my fault, I love the jeep, but don't expect me to recommend this place to others. Why would you fluff this for a sale? Your not selling gas efficiency. Jeeps are not green. your not selling a sports car. jeeps are not speedy. your not selling a family/soccermom car.
This is a wrangler. throw a few logs in front of a brick wall so my bumper clears and i can drive this thing strait up the wall till it flips over if i want too. I once saw a guy roll his jeep over on the driver side. He cut the wheel hard, stompted on the gas, and flipped it back on its wheels again and drove on up the trail. look it up. it's on utube. Lying about extras is just dumb and poor buisiness.
Finance Manager Brian Holzner and Finance Director Bradly Johnson sat me down, told me they have another company that looks over the cars/trucks and does the stickers. (I knew this already as thier logo is on the sticker.) They seemed genuinly bothered by this.
They installed cruise control in my Jeep for free and gave me a loaner. They had no legal obligation or reason to do this other than top notch customer support. They could easly have said"too bad, so sad, good by." I love my jeep and will buy my next one from them.
I left that place speachless.

Posted by pamoutainman


I love my new Jeep, great product, goes thru anything. Fantastic service from my local dealer, quick in and always delivered on time as promised. No problems here with customer service!

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