Japan Airlines Customer Service

User Reviews, Ratings and Comments

Japan Airlines customer service is ranked #852 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 20.00 out of a possible 200 based upon 7 ratings. This score rates Japan Airlines customer service and customer support as Terrible.


7 Negative Comments out of 7 Total Comments is 100.00%.


0 Positive Comments out of 7 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • Japan Airlines

    Customer Service Scoreboard

    • 20.00 Overall Rating
      (out of 200 possible)
    • 7 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.0 Reachability
    • 1.0 Cancellation
    • 4.0 Friendliness
    • 3.0 Product Knowledge

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Posted by Anonymous

I am planning a trip on May 25 to May 30 from Charlotte, NC to Toyko. I may have to return from my scheduled trip a day early. If I have to change my return flight to a day earlier, what will the cost to change my return flight cost? Thanks

Posted by Anonymous

I would like an E-Mail address to JAL so I can complain over a major change of our travel back from Japan via Charles de Gaulle to Copenhagen 2018-04-21. The flight from Paris to Copenhagen has been changed from 16:15 to 21:00. This not acceptable.

Posted by Anonymous

I wish to inform you about a defect of information to your clients about the changes of flight schedule that the Japan Airlines may have to unexpectently apply.
Today, sunday april 24, our flights from Tokyo Narita Airport to Paris CharlesH de Gaule was sceduled at 2,00pm. By chance, we arrived early at the airport and we were astonished to discover that the flight take off had been advanced to 11,40am without any announcement to the e-mail adress which had been used for the purchase of the electronic tickets and that I have consulted everyday duriing our stay in Japan.
I am really puzzled by such negligent attitude from the part of Japan Airline attitude towards its clients.
I would appreciate that you read this note with attention.
This inconvenient event is the only dissapointment that we had during our trip in Japan.
Sincerely yours

Pr Marcel Chatel

Posted by Anonymous

I can't reach JAL US after calling many times, emailing many times (even after I waited for half an hour)

Posted by Anonymous

On the 18th January we were scheduled to fly from Chitose to Narita but due to extreme weather the flight was delayed and we missed our connection to Boston, JL8.

On finally arriving in Narita on the evening of the 18th January,we went to the first Class check-in and explained the situation.

The way the staff handled the situation and booked us the following day to Boston over NYC, JL006 was nothing short of exceptional. The ticketing was complicated as I was on a full fare but my wife, Beverly Young and my step son, Seth Young were on a free points ticket. the reissuing entailed ringing Sydney and much time was spent until the reissue was finalized.

I would like to compliment two of your staff who were exceptional in assisting with our onward travel, Masumi Chiba and Miho Kagetsu, both were at the first Class counter. It is a pleasure flying with JL when we know that we are in such good hands. Please thank them sincerely from myself and my family.

Posted by Anonymous

Thursday, 8/8/2013. On Tuesday, August 6, 2013, I started my journey from MNL on JL746 to NRT, continued flight to SAN on JL66, transferred to flight 5889 (operated by JetBlue) from SAN to JFK. Arrived JFK before 5am, Wednesday, August 7, 2013.
When I opened my luggage at home on August 7, I discovered that the zipper was broken and I lost two boxes of pastry. I understand that this is the responsibility of the last carrier I used in this case JetBlue but I would like Japan Airlines to know this incident since I booked with JAL. Thank you for your kind attention. Sincerely, Y. Tizon

Posted by Anonymous

Re: JL 075 From Honolulu to Tokyo/Narita Mar 24, 20011

Some members of a tourists group on the flight were not publicly concerned about the behaviour or attitude toward private tourists. Please be concerned about the seating arrangement for the privately paid customers.

Thank you

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Company News
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