JTV Customer Service

User Reviews, Ratings and Comments



JTV customer service is ranked #43 out of the 939 companies that have a sportpref.ru rating with an overall score of 78.00 out of a possible 200 based upon 6 ratings. This score rates JTV customer service and customer support as Disappointing.

NEGATIVE Comments

6 Negative Comments out of 6 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 6 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • JTV

    Customer Service Scoreboard

    • 78.00 Overall Rating
      (out of 200 possible)
    • 6 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 8.0 Issue Resolution
    • 4.0 Reachability
    • 8.0 Cancellation
    • 10.0 Friendliness
    • 9.0 Product Knowledge

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Posted by Anonymous


I am livid. I returned two items via UPS and Customer Service indicates that they only received one item. I do have the UPS Delivery receipt and both items were in the same shipment. I sent a fax with all the information to customer care and they indicate that they can do nothing about it.

Posted by Anonymous


I just received an email asking me to participate in a 10 minute survey. I participated & at the end of the survey I was advised that I did not QUALIFY for the survey. I took the survey based on your solicitation. Your choice of words DO NOT QUALIFY is insulting. Perhaps I do not qualify to continue to be one of your customers. In fact, you now do not qualify to be one of my shopping choices. So long JTV!

Posted by Anonymous


Ordered ring online but not convinced the order went all the way thru.

Posted by Anonymous


,On 5/23/16 I returned a ring as a stone fell out. I do not want credit,a replacement would be fine. It was after the 30 days but feel you would honor this. It was a silver band with many white stones from the Titanic collection. I was not advised thatyou rec'd it.

I am 87 years old & a good customer of JTV.

I was ill and could not return it on the right date.

The Statement was in the PKg. It was a Mrs Websters ring.

Please help. Sincerely, Mary Schlatt Thank you.

Posted by ms tila


JTV has been good to me, they have great customer service and if I don't like something I can return it even after 30 days. Its hit or miss with their diamonds some are really good but go to retail stores and try to beat their prices.

Posted by Anonymous


called customer service to inquirer on Vanna K rings at 8:00pm ET ...waited for 15 minutes on hold for live person..
hung up after 20 minutes

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Contact Information
Customer Service
800-550-8393

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Company News
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