JCPenney Customer Service

User Reviews, Ratings and Comments

JCPenney customer service is ranked #215 out of the 940 companies that have a rating with an overall score of 44.80 out of a possible 200 based upon 652 ratings. This score rates JCPenney customer service and customer support as Disappointing.


592 Negative Comments out of 652 Total Comments is 90.80%.


60 Positive Comments out of 652 Total Comments is 9.20%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • JCPenney

    Customer Service Scoreboard

    • 44.80 Overall Rating
      (out of 200 possible)
    • 592 negative comments (90.80%)
    • 60 positive comments (9.20%)
    • 4 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.9 Issue Resolution
    • 3.3 Reachability
    • 3.4 Cancellation
    • 4.3 Friendliness
    • 3.9 Product Knowledge

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Posted by Anonymous

Horrible Service when ordering online. I placed an order on Feb.10, 2018 for 5 items and paid for delivery by the 15th. Two items were delivered on the 14th in separate packages. One was not the size I ordered. When I called customer service I was told the other items would ship on Feb 21 even though my tracking info says the 15th. Apparently the left hand doesn't know what the right hand is doing at J C Penneys. Customer service said all they can do is refund the amount I paid for shipping and I'll just have to wait until the 21st for my items. I tried calling the corporate office and you have to type in the name of the person you want to talk to but any employee name you type you get a "not valid" response for. Be Smart - shop somewhere else. Now I also get to pay for gas to go to my local store to return the item that was the wrong size or I can pay for shipping to send it back. Nothing like paying for their mistake!

Posted by Jacqueline Lowery

I placed an order and all ordering information was correct. The problem was that the picker pulled a 10 instead of 12. I called 800 number and asked for a return label as this was a picking problem and I should not have to pay for the return postage since it was wrong and the individual hung up on me. This was most appalling since JCPenney is one of my favorite shopping sites and I am a Platinum card holder. I insist on not paying the return postage. Can you assist?

Posted by Debbie

I have never been so frustrated with a company. Trying to order from the fantastic sale today and it states you ship internationally but ordering online will not accept my order. Get with it and make it user friendly for a Canadian shopper

Posted by JCPenny Sucks!!

I received a JCPenney gift card for Christmas so unfortunately I had to purchase something from them. I decided to order a comforter set online, 7 days later the comforter finally arrived. Right away I notice a flaw with the stitching on one side so I call customer service and ask what my options are. I was given two choices, return the item to the nearest store, receive a refund and then repurchase the comforter set and wait another 7 days for delivery or ship the comforter back, wait anywhere from 7 - 21 days for the refund to be processed and then wait another 7 - 21 days for a check to be sent to my house because I made partial payment with a gift card. I literally laughed at the customer care agent, I'm expected to wait a minimum of 14 days and potentially a maximum of 42 days to receive a refund? Definitely not acceptable... I can of course receive a refund and gift card instantly if I return the comforter to a store but I won't be able to make it to the store for at least a week. This is why I never shop at a place like JCPenney unless I'm forced to, I will be making a point of telling everyone to never give me a JCPenney gift card in the future. I can order the same item from Amazon, have it at my front door in 2 days, start a return/exchange the same day and Amazon will ship the same item that day and have it at my house in 2 days. I just have to ship the original item back before a certain date or Amazon will charge my credit card for the replacement item. 2 comforters in 4 days from Amazon or 2 comforters from JCPenney in a minimum of 14 days and that's only if I go out of my way to return the item at the store. What a joke JCPenney is, they want my business but expect me to either wait an unreasonable amount of time or go out of my way to return a defective item they sent me to receive a replacement. I'm glad Amazon is putting companies like this out of business and they're doing it with nothing more than customer friendly service and fast shipping. JCPenney will NEVER receive another penny from me again.

Posted by Jill

False advertisement in your recent ad has lead me to not want to shop in any of your stores. This also leads me to believe your company is not interested in what makes your customers want to come back. Also doing the stupid survey is not going to want me to come back either. I will let all my friends, relatives, neighbors and whomever that asks what I think about your store how I really feel about it. And in a small community word of mouth gets around. This might be a deal breaker for your store here. It certainly is for me. In closing instead of trying to make a dollar why don't you go back to trying to somehow please your customers. That way maybe they will want to come back to your store. Just a smallest assistance and not just an operator telling me that isn't store policy and no I wouldn't be able to speak to a supervisor or manager.

Posted by Anonymous

I bought a sweater on black Friday for Christmas. I wore it once washed on hand wash and it came unsewed on the collar seam. I took back to store with receipt and was told could not return or refund. I was told JCP return policy was 30 days with tag and receipt,and because I had wore and washed. I told the manager there was nothing on receipt about a 30 day return policy.

I have never had a issue returning or exchanging anything at JCP. I am very upset and don't plan to do business with JCP any longer. Lost a customer over 9.99 sweater.

Thank you for your time.

Posted by Kari

After 42 years of having a JCPenney account, and spending many thousands of dollars at the stores and catalog, I closed my account. I will no longer shop at Penneys because the customer service has progressively gotten worse. They used to have some knowledgeable experienced associates, who have gradually been replaced by "Burger King" quality employees who have zero customer service skills. The catalog department is unorganized, does not send confirmations, inconsistently includes packing slips, and one order may arrive in 5 different packages over the course of a week, with no notice such as "This is part of your order...". The crummy clerks say they cannot tell you what the balance on your account is, or verify your account number if you do not have your card! The Tallahassee, FL store is dying a slow death: it's time to pull the plug;.

Posted by Anonymous

Today (Jan 28) I returned a fleece vest that my son had bought me for Christmas. I didn't have the receipt. The Clerk told me their "policy" was the purchase price of $24.xx (she looked it up) only received store credit of $7.22 .. a discount of about 70%. I would have expected a re-stocking fee of may 15% or even 20%, but 70%? Having no choice I took the "gift card" with some grumbles.
Maybe Penny is in the same boat as Sears. At least for me, I'll never shop there again. ----- Rob Schlegel, Indianapolis

Posted by Laura

I returned two dresses at the Odessa,Tx JCPenney recently. The cashier was friendly and helpful, she found my receipt through records and I was returned the difference to my debit (I decided to exchange for two other dresses). I asked when it would show up on my debit and she said it usually shows up after 24 hours.

Posted by Anonymous

Worst customer service I have ever dealt with in my entire life, 15 representatives, 5 Supervisors and still all I need is to show I have paid off a account opened in December 2017 and PIF January 2018 they sent the credit bureau a letter that i closed the account but still owe the money this is insane it is pif.

Posted by Lucky #5

I placed an order using a gift card and paid the balance with a MasterCard. A few days later I received an email from that the item I want it is no longer in stock and that I was not charged for this order. A bit too late because I had already discarded the gift card at after using it. So today was my fourth time calling regarding the refund for the item that's no longer in stock Cust. Svc stated a partial refund was issued and that another partial refund will be issued in 7 days. But it does not equal what I paid for the boots. I was told to call the corporate office and file a complaint with them.

Posted by Anonymous

I would like a call from some one in customer service management to contact me regarding my last visit to jcpenny last Sunday January 14th. My name is JoAnne Peters what a complete hassle it was.

Posted by MAD

so i checked their policies and apparently if you have a receipt there can be a return or exchange never says anything about a time frame or anything no such time frame at all so it has been over a year and i got a shirt i did wear still has tags on it and i found the receipt i thought great ill return it . well a manager said since their register cannot find the receipt in the system they wont refund me but they will do a no receipt return for the last price in 45 days i said no thank you and left... not to mention the cashier was rude and on Facebook on her cell phone stopped to talk to a man who had her coat texted someone told me to hold on several times and didnt know what the f#@k she was doing . I will not be going back there ever for anything i dont care if they give it away with those 10 off 10 coupons .. they will not see me again in there.

Posted by Anonymous

I just brought a Christmas present for someone. In today told the zipper broke of there coat. What can I do.

Posted by Anonymous

Why does it take 45 minutes to reach customer service on the phone!!!!! I will never order from you again. Ordered king size pillows and got standard and now cannot reach anyone. i am an hour from the nearest store!!!!

Posted by Fed up

Bought 2 items for Christmas and wanted to exchange for different sizes. They wanted to give around $5 for the pj bottoms and $25 shirt, I said I wanted to just even exchange. Such a pain. The associate pushed it through I think she's just frustrated with the nonsense way jcp handles the returns. Also dealing with a order from November and apparently the left hand doesn't know what the right hand is doing. Losing my business fast

Posted by Anonymous

Hello...i have a pair of totes boots that i bought on Nov 2 and it have receipt. The boots clearly say waterproof but only the foot part is..once the snow gets above that part boots become totally i eligible for a refund ...please advise..thanks

Posted by Crylovboks

I put my comment in and my verification code told me it was wrong and every bit of it was deleted. JCPenney is not doing what they need to do for their customers, that's the bottom line. The CEOs can sit in their office and take those lovely pictures, but them not doing what they need to do for their customers that keeping them in that corporate office. I had four things to go wrong with me over the holiday season with JCPenney's .I called corporate on my dime and it was like talking to a wall. Not once did that lady ask me my name, not once did that young lady ask me what was wrong, not once did the lady asked me for my telephone number .I was talking and she was listening to her partner beside her and not listening to me . Then I went into the store and spoke with the manager and I told him right is right and wrong is wrong he told me that was my opinion. I would like for someone to take the time to call me or email me. Don't put yourself on all these sites judt to write and no one get in touch with you need to do what you said you going to do or you need to just get off the net.

Posted by Cak

I am physically disabled.
I ordered some furniture from penneys.
One of the pieces the ups man put inside my door.
I noticed the box was smashed all over.
My neighbor who is 72 said he could stop by in a couple days to put them together and just leave the boxes right where the are
I did that.
He came over and noted he hopes the table is ok inside because the boxes look in rough shape.
He opened the box and said they are damaged and smashed on the inside as well.
He put the pieces back in the box and taped it up.
He said he would be back to do the other box in a couple days.
I did contact penneys and being on hold over an over an hr I shared with them about the cocktail table. She said she could arrange ups to pick it up, just put it outside.
What you want me to put it outside, she said yes. I asked for a return postage and I could take it to ups. She did and I returned it.
Now the next package, the neighbor returned and opened that box. Again, broken and I contacted penneys another hr waiting on hold.
Ups came to pick up package it was to heavy for me to return. Ups noted their slip said 20 lbs. But it took 2 ups workers to take it. It was over 75 lb tv stand. I contacted penneys again, another 90 mins on hold.
I wanted to make sure they had the correct items returned because an end table was 20 lbs. But i was still uncertain talking to this agent, she seemed confused. I called again with another 75 min on hold.
Shared the entire story and she reassured me the 2 items were correctly returned and to call back in 2 days to make sure my refund would be correctly refunded.
Oh no, the nightmare is far from over.
Several more calls to penneys, waiting on hold no less than an hr on hold with numerous calls.
Yes they received over 524.00 in merchandise back but no refund of my money.
Yes 2 months now and no refund.
They have their damaged tables back and I have nothing.

Posted by Dmt6693

I ordered 2 pairs of pants online they were too short. I had my invoice to get a refund the lady at the register hates her job. She did not acknowledge me with a greeting just what do you want. I told her good morning and I would like a refund no response from her. She placed the refund on my debit card when I asked when it would show up ? Call your bank. Really JcPenny has no trouble taking your money. Worst customer service ever. Never shopping there again. Cross Creek Mall Fayetteville Location Stay Away

Posted by Imclueless1

You see my tweet. I got a purse that had a $65 tag on it and my husband got two shirts $12 tags each on them. We didn't have receipt and they offered me $3.10 total refund. The items are still on your shelves full price. I told them I could get more in a yard sale. I could ask the giver for receipt but didn't want to let them know I was taking back. You know they'll stick them back on the shelves and resell. Every store I ever shopped would least give u a gift card for the current or lowest selling price. I'll never give gifts from Penney's and hope to never receive anything in the future. When I contacted them they said Good morning,

Thank you for reaching out to us. We sincerely apologize for any frustration or disappointment you may have experienced. It is never our intention to make our customers feel this way. Merchandise that is returned without a receipt is only eligible for a refund of the items lowest selling price within the last 45 days. I said show me where in the last 45 days it sold for this price.


two times this return has cone back to my house and not returned to your labeled return fullfillment center labeled addrress.. this is lasT strAW > SEND ME A NEW LABEL WITH A S TREET ADDRESS SO THIS CAN GET RETURNED TO JC PENNEY PLA CE WHERE IT BNEEDS TO BE RETURNED PLEASE
VALERIE DOBEK contains 2 swim suits

Posted by YouRuinedXmas

I placed an big online order on 12/18/17, there was an announcement on their website saying if you place your order by 12/20/17 you are guaranteed delivery before Christmas. I went ahead and placed my order. It's almost the end of the day on 12/27/17 and I have yet to receive my complete order. I noticed my order tracker stated my order would be delivered on different date ranging from 12/26-12/28, I called JCPenny support on two different dates, one 12/21 and the other 12/23 asking if the order will not arrive before Christmas than to go ahead and cancel it because the entire order are gifts. I was promised by 2 customer reps and 1 manager that my entire order would arrive by 12/24. Part of it arrived 12/26 and I'm waiting on the rest. I hope I don't have any problems returning all of it since I had to run out and buy replacement gifts for my family on 12/24 evening, I no longer need anything I ordered. If they give me trouble I will dispute it with my credit card. First and last time I shop at JCPenney. BTW they kept blaming everything on UPS, but orders I placed at other stores at an even later date than this order, all arrived just fine and on time as they promised. I'm glad this store is seeing the end of days, horrible service, and no customer satisfaction is guaranteed at JCPenney.

Posted by Anonymous

I went to JCP in Cottonwood AZ to return after Christmas items, I did not have a receipt, the cashier tried looking up the receipt the time frame I told her and she could not find it. Instead she stated she could give me lowest everyday cost. I paid $29.99 per each pair of pants, I had a total of $90.00 invested in 3 pair of pants,They offered me 8.95 per each pair of pants. I was outraged. I was treated as a thief, I have spent a lot of money in JCP stores and online, and I rarely return items, What has happened to Customer Service, Taking care of the customer should be #1. but apparently JCP is so hungry for that dollar they refuse to deal with the customers that keep there stores open. I am no longer a JCP customer !!! Very Unhappy Customer

Posted by Kay

What's going with the Superstition Springs store in Mesa AZ, I have always enjoyed shopping there. It has turned into a nasty giant yard sale, cloths are stacked on tables, hung on racks so tight together you couldn't find anything nice if you tried, it is just nasty. I am done, I see this store closing before long

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Posted by Anonymous

I was there on Saturday and a young lady named Katrina was so very helpful to me. I was l looking for certain sizes abd she found them so quickly. She also rang me up and had such a beautiful smile tje whole time. Thank you.

Posted by Kdr1991

I recentky visited your j c penny store at yhe highlands.I bought a bed in a bix and Jodi was so friendly and knew exactly what i was takking about .she even walked me to small appliances when we were done and help me find the keurig i was looking for ..your employees are amazing !

Posted by Anonymous

I wanted to tell you about a gal who helped me over the phone from Jc penny's in
San Bruno ca,
Her Name is Justine, she was absolutely wonderful, helpful, and friendly,
She was the best!
It was such a pleasure to work with,
Gail Brown

Posted by Anonymous

At the Batavia Store 2 employees need to be recognized for their friendliness and helpfulness. They went above and beyond in helping me find a pair of shoes that fit me properly. I am disabled and they
measured me, brought shoes and tried them on my feet. I left a happy customer! They were Lucille O. and Lisa !

Posted by Anonymous

Some people try rippi g the stores off by buying merchandise when the price is low and then wanting to return it when the price comes back up so they can make a few bucks off the store. Its sad that stores have to have strick policies on returns but if you just save you receict you wouldnt have any problems. Now how hard is that. I love shopping at jcpenney and I will continue to do so.

Posted by ventimiglia

there is a saleman at the JC Penney in chesterfield twp MI named Fred. IM sorry i dont have his last name. Anyhow, hes helped me several times this past year and once again today and hes the nicest, patient kind saleman and he needs to be commended for his hard work for your store

Posted by Dianne

We had wonderful service at two of your stores in Vermont. Kristine at the store in the Berlin Mall and Lee in St.Johnsbury were so kind and helpful. What great folks and thanks for employing such "stars."

Posted by Steve

I would just like to give credit where credit is due to a young lady by the name of Wendy N. I believe she is a supervisor for the women's Department at the Lima Ohio JCPenney store went way out of her way to help myself and my wife. Very lucky to have an employee like that.

Posted by Anonymous

I met this very nice lady in lingerie her name was Mrs Hall she was very friendly.She work in the Lynchburg Virginia store.I love the customer service she has .

Posted by Anonymous

JCPenneys is back. Recent order...great product...good price...prompt delivery... perfect packaging. Good job!

Posted by Truby

I shopped today (December 23rd) at JC Penney at Dadeland in Kendall. (Florida) I had a great experience. The prices were much better than expected and the service was great. What looked like a long line at the counter turned out to take less than five minutes to get out of there. In particular Yecilette was helpful in finding items and very pleasant, as was the young man at the counter. I don't know his name but my receipt says "Assoc: 0055."

Posted by audreyrsmith

I am writing to commend your associate at the Dayton Mall (Miamisburg, OH store) named Karen, who works in the jewelry department. She was extraordinarily helpful to me as I purchased both fashion and fine jewelry, showing immense patience with my many questions and displaying knowledge of products. Thank you for hiring employees of her quality, and I hope that you will commend her, as well!
Dr. Audrey R. Smith

Posted by J Fiel

This email comes in response to the excellent and unexpected service my wife and I received on the evening of 11/27/2015 from an associate named Wendy in store #2108. There was a high volume of customers in the cookware department when we arrived. In a reasonable period of time, Wendy inquired what we had in mind. We told her a cookware set. Instead of directing us to the items at hand, she accompanied us in search of a product that served our needs. Once assured that we found a product we liked, she excused herself to minister to the other customers. Her manner was most professional and conveyed a real concern. We purchased the set. Windy is a credit to your company.

Posted by Deborah Trent Hester

I am a regular jcpenney customer for many years and satisfied with the service that I have received at the Danville Va. store I am also a customer of the JCPenney Salon. I have been a customer of Beverly Lipscomb for over 10 years now.She is an excellent stylist, my sisters also go to Beverly to get their hair done. When people ask who does my hair I say Beverly Lipscomb at JCPenney styling salon. Deborah

Posted by Anonymous

Iam from Corpus Christi an when to the rolling oak jc penny I want to buy the Queen bed on special, the only person who really an true care an help me was a Lady call Maggie,I rare comment but she deserves two thumbs up, award, thank you. BLACK CRD HOLDER MR.MICHEAL ROCHA

Posted by Anonymous

We shop at the mobile store, great job to nice young black man, who told me that he and his staff keep them up,Spectacular Job, I will be back to shop again★★★★, Chicago group of senior citizens. .

Posted by Anonymous

I shopped at your store in christiansburg VA and was helped by a woman named Billie. I lost my receipt so I could not put in a access code but really wanted to talk about my Experience with Billie. Before I approached he I observed her for a while because I also work in retail. I own my own successful chain of stores. She was very nice seemed to know where everything was that I was looking for. I originally just came in to buy a a couple of things but because she was so helpful I ended up spending 2 to 4 hundred dollars. She greeted me with a smile and even though she was very busy she stopped what she was doing to help me. Oh she isn't a manager she should be because she truly puts the customer first. I even offered her a manager job at one of my stores. I told her I would be back again to look for her. I normally don't shop JcPenny because like I said I have my own chain of retail stores but I have had friends tell me about her and the customer service she offers. She is a wonderful person and a valuable employee and if your not careful I might steal her from you. I hear that there is a new kholes coming to that mall soon and I know that you sometimes compete with them but I guarantee you that with people like her you would have no problem with kholes coming there because after all with me being in retail I do know that alot of selling is due to the customer service the customer receives. When I asked her if she would like to come work for me and be a manager she did tell me that she would love to be a manger and if she was never considered as being one there that she might takecne up on my offer but that she really did enjoy working at JcPenny. I think that you should reassess what ever her position is and maybe if you had room for another manager I would concider thinking about asking her. I observed for a few days and I know that's kind of creepy and I'm sorry but I really wish she would come work for me because I will give her the title she deserves. I really hope you legalize what you have with her expecially before its to late. She is a real value to your company and because of her I will refer friends and continue shopping there. I also know that there is no way that I am the only one that had said those things about Billie. I will also say that your store is entirely to hot and while I was in the there I also heard other customers complain about the heat.

Posted by

I am very disappointed in the website. I was searching for a polo shirt with pickets and instead polos without pockets come up on the computer. With pockets was on the side of each entry. So I immediately thought that the polo shirt had pockets. When the item was picked up at Penney's, there were no pockets on any of the shirts. I am very dissappointed. I don't think I will ever order clothing items on again.

Posted by Anonymous

Today I visited the store in bay plaza . I wanted to purchase 1 or 2 quilts & some curtains. With the sale going on I wasn't sure on price. I asked for the price scanner which they no longer have. I stood in line for a cashier to do price check. The cashier was taking care of a customer when she was finished she asked if I was purchasing I answered I wanted to the price. She then told me she has a customer waiting and told me to go to another register. That made no sense. & wasn't customer service at all. I decided to leave the store & make the purchase elsewhere. More training is needed. The service I received elsewhere was exceptional.

Posted by Anonymous

I am sending this letter to praise Associate Tanya C.#903 from the Valencia, CA store. I was shopping in the Northridge, CA store for dress slacks on Friday June 5th. I style I was shopping was not available in Northridge. An associate called the Valencia location and they were able to set aside the slacks for a Saturday pick up. I arrived at the Valencia store for purchase but the previous evenings associate set aside the wrong style and never had the style number I required. Associate Tanya C. #903 apologized for the error and called the Culver City store which was approx. 35 miles away and I had already traveled 16 miles out of my way for the wrong style. Tanya was able to have my slacks shipped to my local JCPenneys from Culver City. Tanya explained the situation of my inconvenience to the Culver City associate and they eliminated the $8.95 shipping charge. My many thanks to Tanya and her tenacious, confidant, calm, courteous, knowledgeable assistance which led to a pleasant outcome. Please do not let her slip out through your fingers. All your associates should follow her example. BRAVO!! Miss Tanya, in my opinion you deserve a wage increase. I have been known to be a difficult customer with little tolerance for incompetence. Once again thank you JCPennys for hiring and allowing Tanya to be an excellent sales Ambassador.

Respectfully, David B Rodriguez

Posted by Anonymous

To whom it may concern, on 2/22/15 my husband and I took my 14 old son to your men's suit department to buy him a suit for a wedding in Arizona he's going to in March. We walked into your men's suit dept. and there was one sales associate putting out dress shirts. He saw us but continued doing what he was doing. We looked around a bit but your associate continued ignoring us. So my husband approached him, explained what we needed and your associate just pointed to some blazers and said to look there. That type of costomer service is appalling. I've been in retail for over 30yrs. And I've never treated a customer that way. If you see a customer you approach them and ask how you can help. You walk them to we're they need to be, NEVER point and say look over there!! Needless to say Macy's got our business. Yes I paid more but we received excellent customer service and it was worth it.

Posted by Seasock1

Bought a dress for my mothers wedding. Paid about $70. Loved the dress, but I was broke so I returned it a week later without tags or anything and got a full refund!! Only wore it a couple of hours, but still they took it back. Thanks JCP!

Posted by Anonymous

Had GREAT service in the Women's dept. at the C.R. store. Thank you Linda and others who helped me with my jeans.

Posted by Anonymous

I order/purchase an item at the store to be delivered to the store for pickup. The reason I did this was to get the store sales prices instead of the online sale price; which saved me money. Sometime saving money is not always best. The item was suppose to be ready for pickup in 4 to seven business days. Since JCPenny is open 7 days a week, I assume they count the weekend. However, if the do or don't count the weekend, it has taken more than seven business days to get my item. As of this writing it has been 10 days and counting. At this point I am wondering if I will ever get my item.

Posted by annonamouse

carol at the dalles Oregon jcpenney was great and wonderful she helped us twice like taking two plaid shirts out to my great grand father who cant walk down stairs, she also helped me find a bed spread that was needed for my bedroom makeover anyway my point is that she helped us a lot with our shopping and she was extremely nice and helpful to me and my grandmother and the next time I go there I would like her to be the one that rings us up.

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Posted by Anonymous

My daughter has worked for JcPenney for almost 45 years, starting when she was 16 years old. The company has never been fair to her. She has picked up the slack through several managers, the takeover where they had to reconstruct, filling in when people are fired, because the work is too hard for them.

The most horrific is her having to work the Holidays. She cannot be happy for family time, since she doesn't have any. Thanksgiving is coming up, and once again we are all disappointed once again. When I saw on tv that her mall, West County, and South County mall, where my granddaughter were scheduled to close for the day. But once again, JC Penney was not included.Why don't you CEOS come and take her place. You all will be celebrating the holiday with YOUR families, like everybody should with their families. No, they cannot be grateful for they have to go home and get some sleep so you can make MORE money while you are being thankful with YOUR families.
Disgusted in Missouri!!!!!!!!

Posted by someone who cares

How is it your corp hires only part timers and works them hard.think you are using these poor workers like slaves! Just so your Corp doesn't want to pay benefits! That's really sad no wonder it has a bad reputation to work for you use these people who need jobs for a few hours a day when you want them at your beck in call should be reported to labor board!

Posted by Anonymous

June 29, 2013

To Whom It May Concern,

I would like to share my feeling on some things at the Hiram Georgia location, Store #0161. I have been an associate with JCPenney for over 9 years. I have resigned and June 28th was my last day. I really want to bring these things to your attention even though I will no longer be with the company. JCPenney does an excellent job at taking care of their customers, as always, however, not so much their associates. There are so many unhappy associates working at this location and I was included in that number. I feel that no one is interested in listening to the associates or implementing any changes that would help us perform our jobs better. Complaining on the sales floor among the associates as well as several members of management is a daily occurrence.

Although I am no longer with the company, I would love to see some changes made for the associates that are clearly unhappy. There are lots of associates still there that I care about, and I want to see them happy. Many dread coming to work daily, which is sad. Associates are afraid to voice their opinions for fear of being removed from the schedule until the system drops you out. This is what management does to anyone they have an issue with. I do not understand why they do not sit down with associates and discuss the issues. Also, management often comments, "You don't have to work here" when an associate chooses to voice their opinion. Having had both of these example occur during my employment there, I speak from personal experience. I have also been a witness to it being said to other associates. Associates that has been with JCPenney for any length of time have also been a witness to it happening to someone, or have fallen victim to it themselves. It has also been confirmed by a few members of management, that this is indeed what takes place. When supervisors make their schedules, they tell us that the store manager goes in and makes changes as she chooses. By her doing this, it results in some associates dropping out of the system for not working any hours within a certain time frame. Supervisors are aware of this happening, but apparently cannot prevent it. This is a form of retaliation that JCPenney claims to prohibit, but is being exercised frequently at the Hiram, Georgia location.

Many associates would have much of the same to say, and more, if giving the opportunity to do so without retaliation. They remain silent in order to protect their positions. It is very sad that so many associate do not enjoy coming to work anymore. I really hope this matter can be addressed in order to make JCPenney a more desirable workplace for associates. I cannot address everything that takes place at the store in this letter. I really hope that someone will give the associates in Hiram a chance to have a voice. I know that JCPenney is always willing to listen and address any need or complaint from a customer. I hope that you are willing to do the same for associates.

Thank you so much for taking the time to read this letter

Posted by Melo75

Worked for my local JC Penneys here in Valdosta Ga. I was hired approx. 7 months ago in the shoe department. My fellow associates were paid 9.50 a hour or more. They started me off at $7.50 a hour. My job was to do theirs, my department manager (Pam) and my job as well. I was never acknowledge, offered a pay increase, or offered a promotion. I was actually let go today because of that very same reason. I was yeld at by the Store Manager (Mr. Bynum) and told I wasn't doing my job because I asked my department manager to speak with employees who weren't doing theirs or for a pay increase. It is beyond me how companies treat their employees. The ones who work the hardest, get degraded and the lazy, unreliable ones get rewarded. Theres's no fair and square treatment of any kind here!


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