Posted by Anonymous
Horrible Service when ordering online. I placed an order on Feb.10, 2018 for 5 items and paid for delivery by the 15th. Two items were delivered on the 14th in separate packages. One was not the size I ordered. When I called customer service I was told the other items would ship on Feb 21 even though my tracking info says the 15th. Apparently the left hand doesn't know what the right hand is doing at J C Penneys. Customer service said all they can do is refund the amount I paid for shipping and I'll just have to wait until the 21st for my items. I tried calling the corporate office and you have to type in the name of the person you want to talk to but any employee name you type you get a "not valid" response for. Be Smart - shop somewhere else. Now I also get to pay for gas to go to my local store to return the item that was the wrong size or I can pay for shipping to send it back. Nothing like paying for their mistake!