Invacare Customer Service

User Reviews, Ratings and Comments



Invacare customer service is ranked #606 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 28.00 out of a possible 200 based upon 10 ratings. This score rates Invacare customer service and customer support as Terrible.

NEGATIVE Comments

10 Negative Comments out of 10 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 10 Total Comments is 0.00%.

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Terrible Overall Customer Service Rating

  • Invacare

    Customer Service Scoreboard

    • 28.00 Overall Rating
      (out of 200 possible)
    • 10 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.3 Issue Resolution
    • 2.6 Reachability
    • 3.0 Cancellation
    • 3.3 Friendliness
    • 2.8 Product Knowledge

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Posted by Anonymous


Dear Sir,

My name is Kostas D. Papakostas, I am located in Greece

and i file this complaint because the 25th of last May I ordered a wheelchair model action vertigo from your local representative, K. Lemonis & co, I payed in advance as asked 1.500,00 euros (got the bank statement)and today July the 5th, after many pronises and many lies, I do not have the wheelcair, i canceled the order, but your representative denies to refund the money. Please help.



Sincerely

Posted by Al Tafaol Trading Est


Dear Sir

We have one service issue in oxygen concentrator machine Model:IRC5LX02AWQ serial:09LSZ460013 Mfr:INVACARE. Problem find out machine working compressor getting start but after few minuts stoping compressor please advice us how to solve this service issue.

Al Tafaol Trading EST.

Doha,Qatar

Posted by Juanita


Rec'd $4k bed on 10-4. Doesn't work. 10-30 still inoperable and no one will return calls.

Posted by Disgruntled USN Veteran


The VA CAVHCS East Campus, Tuskegee, AL had delivered a bed with invacare MA 50 air inflating mattress. The rep showed me how to power onand off the pump and instructed me to just press up or down buttons form firmness. I cannot get t off of high pressure, its like laying right on a slab of cement. I cannot get any Phone #'s or anyone I can ask about how to fix this.

Posted by CB


We purchased an Invacare Solo2 portable oxygen concentrator for my mother. She uses continuous oxygen. We wanted this device because it comes with a plug to use in the car. After we bought the unit, it became apparent that it works in some cars not others. No solution provided by the manufacturer. We were told "too bad". The battery that was outrageously priced lasts about 45 minutes on 2 LPM. The fact that it doesn't work in the car makes it useless. I would NEVER purchase anything from InvaCare again. Product quality is extremely poor.

Posted by Anonymous


I have a pronto m51 which is close to 4 years old I believe. Medicare won't pay for the repairs on it. I was told it needs a new motor and that the manufacture says both motors should be purchased. Is that true? And how much will it cost if I have to buy both.

Posted by Anonymous


Hi We have an aquatec bath lift chair which is now 2 months old in our hands and the control does not move the chair. We have charged it for 2 days and it still does not work. The chair just does a little jerk and then nothing. We bought it from your South Africa agent but we don't have his contact details and the hospital who ordered it for us is not answering their telephone. Can you give me a contact number for them? Thank you. You can sms it to

Posted by Anonymous


It is impossible to find parts for wheelchairs, ALSO impossible to send email to customer service.
Extremely frustrating company to deal with

Posted by philip teoh


Is there any nearest office in South East Asia to contact for us to check on the leg rest holders ? Perhaps phone numbers or email address whom we can contact/liaise with.
Many thanks

Philip Teoh
Customer Services Supervisor
Penang International Airport
Email address : [email protected]

Posted by Philip Teoh


Good afternoon,
We are from SilkAir ( subsidiary of Singapore Airlines ) & we have a passenger's wheelchair model Invacare Action3 Echo
. The manual wheelchair's both leg rest holders broken. Where & how can we purchase the parts. Our address is Penang Airport, State of Penang in West Malaysia. We appreciate your reply soonest as we need to repair a passenger's wheelchair as no parts in Malaysia

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Customer Service
800-333-6900

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Invacare Manuals
Company News
Invacare Cut to Strong Sell on Dismal Q4, Should You Dump?
On Mar 12, 2015, Zacks Investment Research downgraded Invacare Corp. ((IVC - Snapshot Report)) to a Zacks Rank #5 (Strong Sell). Why the Downgrade? The downgrade was primarily attributed to Invacare's dismal top-line performance in the fourth ...
Invacare CEO assumes control of its North America/Home Medical Equipment, Institutional Products Group segments
Invacare's new CEO is taking over the company's struggling North America/Home Medical Equipment segment as well as its Institutional Products Group. Matthew Monaghan, who became CEO of Invacare a few weeks ago, said the North American unit, ...
FDA: Invacare must finish fixing design documents before moving forward
The wheelchair manufacturer will have to finish fixing documentation problems that came up during a lengthy inspection last year before it can continue moving toward its larger goal: Getting the FDA's permission to ramp up manufacturing at its Taylor ...