InSinkErator Customer Service

User Reviews, Ratings and Comments



InSinkErator customer service is ranked #210 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 45.31 out of a possible 200 based upon 9 ratings. This score rates InSinkErator customer service and customer support as Disappointing.

NEGATIVE Comments

8 Negative Comments out of 9 Total Comments is 88.89%.

POSITIVE Comments

1 Positive Comment out of 9 Total Comments is 11.11%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • InSinkErator

    Customer Service Scoreboard

    • 45.31 Overall Rating
      (out of 200 possible)
    • 8 negative comments (88.89%)
    • 1 positive comments (11.11%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 3.3 Issue Resolution
    • 3.0 Reachability
    • 2.8 Cancellation
    • 4.5 Friendliness
    • 3.5 Product Knowledge

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Posted by ?


Your customer service is very bad. I called because a hot water dispenser I purchased did not fit, despite the fact that the product specifications said that it required a 1.25 inch to 1.5 inch counter hole. Our hole was 1.38 so naturally we assumed it would fit and purchased the product and had a plumber come to install it. The black sleeve did not fit and a call to customer service did not help. The first rep, Carla, simply kept insisting we needed a 1 1/2 inch hole. I pointed out that their website said otherwise and asked for a technician to come out and install it. She said the extra warranty I purchased did not cover installation. I asked to speak to her supervisor. Ken, the supervisor came on and was quite patronizing. I pointed out that the product specifications were wrong and he asked where I seen them. I said on their amazon site and he said they were not responsible for products purchased on amazon. I then said it was on their insinkerator website and he had me show him where I had seen this after walking him page by page to the website. When I pointed out the samee in formation on the insinkerator website he said that further instructions were in the manual on page 6 par c. I pointed out that I didn't have the manual when I purchased the product and he said they couldn't be responsible for every little exception in the product description. I again asked for a refund, but they said they didn't handle refunds. I then asked for someone to come and install the product and he repeated what Carla said. He said I should have my plumber drill a bigger hole and I told him that plumbers don't do this, that we needed to get a granite fabricator to do that job for a lot more money. He said he couldn't help and one of those insincere apologies. The only thing insinkerator has going for it against cheaper models is its reputation based on perceived quality. But when your customer service does not acknowledge that a customer has a legitimate complaint, and that the product specifications are misleading, and cannot offer any remedy, then this company is due to eventually fail. There is no accountability between your product, your customer information, and your service. They also would not provide me their last name despite asking me for my name, address etc. Also, other reviews on amazon suggested people have had this problem, or problems with parts missing from the installation kit.

Posted by Ofishal


I ordered a new disposal seven days ago. Mine began leaking and was out of warranty. The ordering and shipping process is horribly poor. I was told it would arrive in 5 to 7 days. It has been 7 days and has not even shipped. I've written five emails and never received one reply. I have no idea what is going on and need to cancel my plumber.

Posted by Totally Disatisfied Customer


Wow! Totally not customer friendly organization. Disposal only 1 year old (to date) and it died, called insinkerator and they said two weeks to get tech to look at it and fix or replace. If not a manufacture defect we would be charged for the service call $180. They are sending me a new one -- after much conversation about customer service but still 7 to 10 days out, not to mention we are 1 week from the Christmas Holiday. DO NOT USE THIS COMPANY!!!!

Posted by Anonymous


We think your customer service is appalling, we can not contact you at all, we are in the uk and are experiencing problems with your waste disposal. We have un happy customers and as I said customer service is appalling.

Posted by RSR


Insinkerator customer service in the U.S. builts a wall so I can't call Corporate here. I am unhappy with their off shore customer support.

Posted by Dr Bob


On Sept 24th 2015, I attempted to contact InsinkErator concerning my garbarge disposal which had stopped working. I was transferred to several different people in Manilla who refused to transfer me back to the main office in the United States. I tracked down the corporate office telephone number and could only leave a message for a return call. I was told that this company made the best garbarge disposals in the US. If this is any example of their reputation, it has totally dropped!

Posted by delmel


I would deeply like to address a problem with someone from the corporate entity however there seems to be no access to this organization. How does one get service from the corporate group?? All websites sends one to retailers of the product, not any real knowledge on product and/or problem resolution. Help!!!

Posted by Gretchen Triplett


Purchased, installed, LEAKING WATER, NEVER USED. Followed procedure to get area rep, took 2 hrs to get phone answered in WI, 30 min to get area rep to answer his phone! I would never ever ever call this guy for anything, he is not on top of any game. This guy isn't even a plumber, he is appliance dealer. Am waiting one week for service call. You can be assured I will never ever ever ever purchase another top line Insinkerator.

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Posted by Anonymous


The InSinkErator staff could not have done a better job. Their call center agents were knowledgeable and understanding. They helped me understand the problem and got a service agent to repair my disposer in my home. All of this at no additional charge. This is truly the best product and customer support I have ever seen.

Thanks InSinkErator!

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Customer Service
800-558-5700

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InSinkErator Manuals
Company News
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InSinkErator plans new Mount Pleasant headquarters
Garbage disposal maker InSinkErator Inc. plans to develop a new $24 million headquarters in the Racine County community of Mount Pleasant . The company would develop the 85,000-square-foot facility, which includes offices and a lab, at the southwest ...
InSinkErator forays into Saudi Arabia in partnership with SACO
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