Posted by Paul
I had return MALM products because its in the recall product list. During the return process, I had six phone calls. Guess what? Among the six, they redirected me five times to the wrong department, and one customer representative called Chinese translator even I didn't ask for. Funny thing is that, I'm even not a Chinese and don't know a bit of Chinese language.
After all, I had a call for checking the process of my recall case as one last time try and got the information from them.
IKEA might be the good place to buy cheap and affordable furniture. But definitely not the company have good customer service.