Ikea Customer Service

User Reviews, Ratings and Comments

Ikea customer service is ranked #584 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 28.52 out of a possible 200 based upon 362 ratings. This score rates Ikea customer service and customer support as Terrible.


342 Negative Comments out of 362 Total Comments is 94.48%.


20 Positive Comments out of 362 Total Comments is 5.52%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • Ikea

    Customer Service Scoreboard

    • 28.52 Overall Rating
      (out of 200 possible)
    • 342 negative comments (94.48%)
    • 20 positive comments (5.52%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.6 Issue Resolution
    • 1.7 Reachability
    • 1.8 Cancellation
    • 3.5 Friendliness
    • 2.9 Product Knowledge

Add your review!

Posted by Paul

I had return MALM products because its in the recall product list. During the return process, I had six phone calls. Guess what? Among the six, they redirected me five times to the wrong department, and one customer representative called Chinese translator even I didn't ask for. Funny thing is that, I'm even not a Chinese and don't know a bit of Chinese language.
After all, I had a call for checking the process of my recall case as one last time try and got the information from them.
IKEA might be the good place to buy cheap and affordable furniture. But definitely not the company have good customer service.

Posted by CRichard

Same thing for me. Have been trying to get a refund for several weeks for a piece of furniture that was picked up over a month ago.

Posted by hartmann4163

Placed order on 05/26/18, with delivery on 6/12/18, cancelled order on 06/04, as customer didn't want to wait that long. So went to Ikea store in Orlando and modified renovation. I have spent more than 4 hours on hold attempting to get a 148.00 refund beginning on 6/6/18 and continuing until today, 7/2/18. Been on hold for "supervisors" multiple times. I realize 148.00 is not a lot of money, but it is the lack and care of customer service that is beyond my understanding. I've spent nearly 12,000.00 on Ikea products for our small interior design company. But, based on this experience, and lack of support, I no longer trust Ikea, which, I recommended Ikea to soooooo many people, inspite of the drive. I will take my small business elsewhere. Also, as a footnote, I'm still on hold as I write.

Posted by Lynn

I Have Been On He Phone For Almost 2 Hours Trying To Verify A Delivery.

"customer Service"? What A Joke

Posted by Mothercorn

I've spent over 16 hours on the phone will Ikea trying to get a refund for a cancelled order! With every phone call I get different answers,but never the refund I'm requesting. Ikea blames the shipping company,called them several times and they are just as clueless. Bottom line, Ikea has my money,I have no product! Sounds like Ikea is running a really good scam and getting away with it! No other company I've ever done business with has treated me like this. This is absolutely the worst customer service I've ever experienced in my life. Why they can't simply refund my money in a timely manner is completely beyond any logic I can think of. However, I'm going to keep fighting for my lousy $188.because it's just wrong to treat your customers this way! Please do not do business with Ikea, don't let them scam you out of your hard earned money!

Posted by Anonymous

Ikea service is crap. They don't answer the phone. They take forever to deliver your furniture. It took them seven -- 7!!! -- hours to even send me an email to confirm my online purchase. Why does it take an entire week to deliver a small couch??? Jerks(not allowed to use profanity here or I would have a few more names for them).

Posted by Yolie

I went into the store to return 5 recalled dressers and they were asked ng me dozen of questions ask for all 3 of my family members IDs because they wr with me to return they items!!! They said they had no money!!! So they would send me a check!!I waisted my hole day taking them in to the store for them to send me a check and till today i have not received thecheck and it's been 6 weeks...they say if they pick upthey will send u a. Check if u take them in cash!! Bull and ver racist ppl too...

Posted by Ozzman

My worse experience with a purchase in an established store in 40 years. Call wait times for customer service the 4 times I tried calling were:
76 minutes
95 minutes (To me this was the equivalent of WE DO NOT CARE ABOUT YOUR PROBLEMS)
33 minutes
18 minutes ( waited and it took 37 with no resolution)
Re-Scheduled my delivery hours without my knowledge or consent
Wrong color door frames delivered

Posted by Library Mom

I placed an order online and cancelled the next day because I decided to pick up instead of use delivery. Nearly 2 month's later I'm still wAiting on my $600+ refund! I've called multiple times and, after waiting on hold for over an hour, am alwYs told that it's being processed. The first person told me it would be 3-5 days. The second said 7-14. I'd say 2 months is ample time to process a refund of the money they do quickly too from me! I just want to know how to get my money back.

Posted by maryjo514

IKEA does alot to keep people coming in to their stores, but their customer service is HORRIBLE !!! Placed an order 04/02/18 and were not told until the truck showed up that three items were on backorder and they would be refunding us the money as they were not able to tell us when the dressers would be available again! Today is 05/16/18 - 6+ weeks and we're still waiting for our hundreds of dollars to be refunded!!!

Posted by mg

Purchased twin bed on April 2, 2018, item never delivered as promised. I cancelled order due to non delivery on April 22, 2018, 11 days have past and still no refund. The customer service department is the worst of the worst, buyer beware! I definitely DO NOT RECOMMED doing business with IKEA.

Posted by jj

placed $508.98 order on 4/11-charged to my card on 4/12. Delivery date was 5/17 *maybe* so i spent over 2 hours on hold to cancel the order. Since it was never shipped, should not be an issue, right?

WRONG. i am once again currently on hold for 50 minutes to ask why i was given a case number if these idiots are not able to refund money for an order never shipped.

Ikea is the worst. i will never consider them again.

Posted by VR

Ikea lies in saying that refund checks are offered for items recalled. After more than 25 hours on the phone, 7 months, and numerous emails, I have not received my check. Ikea claims to have mailed the check but I have never received a check in spite of them having 'mailed it' five times, without a tracking number.
My friends have had a similar experience meaning the recall is probably a scam.

Posted by karin

Ikea, you are the WORST. I cancelled my order the day I made it -- and it's been over a month waiting, over 5 hours on the phone with fake promises that it would be within 48 hours credited back. What the hell are these people doing. Never again.

Posted by Joe Mama

Dead relatives are easier to get in touch with. Returned items over 2 months ago, called numerous times, waited on hold for likely over 10 hours (cumulative) and still nothing. Great products and very easy to buy...just hope you never have to use their "customer service." Awful!!!!

By the way, Ikea, the definition for the word shortly is "In a short time, soon" and the definition for momentarily is "for a very short time." I have been listening to you repeat these two words for many hours of my life. Either look them up and correct the problem or just level with people and say, "you'll likely be on hold for the remainder of you day."

Posted by kdkip

I was on hold for customer service for over 1/2 hour and then they hung up on me. I am now on hold again for 25 minutes and counting.

Posted by Anonymous

I will NEVER order from IKEA again. Ordered a table and 4 chairs in mid-November, received an incomplete order a week later than expected on December 12. After 7 calls to customer service (one to a supervisor), and multiple assurances that it would be handled in 3 to 4 days, I'm still waiting for the return credit on my card. I confirmed with Fed Ex that the merchandise was received back at IKEA on December 29. STILL no refund as of today, January 20. Every phone call took 45 minutes to get a human, then the human reviews notes and makes promises. So, at least an hour for every call, times 7 calls. NEVER AGAIN. How do I get my refund??

Posted by Suzanne

IKEA Ciustomer service not responding -- on hold 30 minutes

Posted by spyderhead

Stay away from IKEA. I canceled an order the day after I placed it; now, three weeks later, the charge for $2260.91 is still on my credit card. Forget trying to call IKEA. I have tried three times and hung up after being on hold for thirty minutes each time. There simply is no customer service with IKEA.
I have a cancellation number which I will give to my credit card company after thirty days have passed. Perhaps Bank of America can get something done.
Like I said before, STAY AWAY FROM IKEA.

Posted by Anonymous

I returned an item in August 2017 that I received in July 2917. After 4 phone calls and promises to be reimbursed I have still not received payment on my credit card for $ 348.00, after almost 6 months. I was given a Claim # 3649072. At this time I do not know how to resolve this situation and am running out of patience. I have never had so much difficulty and been given the run around as I have with IKEA.

Posted by Unhappy customer

Returned a bed frame for four weeks now and still did not get the reimbursement on my credit card. How long do I have to wait? Customer service did not help. He said "soon." How long is soon?

Posted by MS


Posted by PJ

this doesnt work - Ive now been calling for 5 hours - no one answers - the 3 zeros dont work.

Posted by Boiling

Your customer service is the absolute worst I have had to use. Excessive wait time on the phone. Then service rep cant resolve the problem. Very frustrating.

Posted by Anonymous

Horrible customer service!!! It has been two weeks since I returned my mattress but I have not been reimbursed. Of course, it is impossible to reach anyone at the customer service number- waited 3 hours to speak to someone for no avail.

Add your review!

Posted by NYCe

I just got through! Use the 888 number, choose the option to change your kitchen order, regardless of your issue. A real live person answered!

Posted by Anonymous

I have just spoken to Gary in your customer service department.

He was charming, extremely focussed, efficient and helpful. He has helped me to know what to do next and how to do this. I hope when I call back I manage to get him again.

My query was in relation to new door panels for your previous kitchen range.

Posted by lindag

Their customer service stinks. Got a delivery link that didn't work. After 45 minutes on hold, I was basically told that they it didn't work because they don't update the links over the weekend. But the link still doesn't work (and it is Tuesday). Woman was rude.

Posted by Anonymous

Ikea Miami is an awesome store!!! There was a girl named Kim, in the living rooms department that was so helpful!!! Very patient, and knowledgeable

Posted by Anonymous

I recently went to the new IKEA in Miami. I was feeling overwhelmed, when a worker named Kimberly,who worked in the sofa department, came over to me and took care of me. She was the most polite, educated worker that actually took the time to help me! She was so patient and kind! Because of her, I will refer many friends to buy at IKEA! Please give this girl credit!

Posted by anachronista

My purchase started out as a horror story, but Ikea ultimately made good and deserves some recognition for that.

I purchased a bed online. Even though Seattle has an Ikea, the bed was shipped from California by a fulfillment vendor called Dynamex (who, by the way, is just a fubar factory). When the truck came, it was short one box---the headboard! The driver said to call Ikea, who might be able to send a replacement box the same day.

I was skeptical, but called Ikea customer service immediately. They said they couldn't send a new box---only open an investigation, which *might* result in an update after three days and a new shipment ina couple of weeks. Since that sounded like a black hole and I was tired of sleeping on the floor, I asked for other options. The rep said there weren't any.

Well, we went a few rounds on that assertion and finally I asked whether, if I rented a truck and drove to Ikea, they could a) give me the missing headboard without recharging me; and b) reimburse me for the truck. The rep said: a) yes, and b) maybe. She gave me a case number and said I could call back for an "accommodation" after I rented the truck. An accommodation is, apparently, some kind of reimbursement option.

This all sounded too easy to be true, so I tried to call the local Ikea to confirm. Of course, they don't have a general public line---which is a little outrageous. So I gritted my teeth, printed my order receipt (which was necessary, since they can't look up your order in the store), and drove down to Ikea.

At the store service counter, they checked my receipt and then had the pickers fetch me a headboard from the floor. After that, I simply signed a confirmation of receipt and left---really, without further fuss or runaround. So, even though I'd been 80% certain that driving down would be a waste of time. Turned out, it was actually totally easy and satisfying.

BTW, it turned out the replacement box did fit in my car, and I ultimately didn't need to rent a truck. Possibly, it's an option for others, though. I'd be interested in reading here if it actually pans out for someone else.

Posted by ICQ7

Ikea is pretty good.. many european brands. Everything I buy from them stays together well and is made to last. When I call customer service to check if an item is in the store, they are always friendly and quick with the correct info.

Posted by Anonymous

Here's a tip for contacting a real, live person: If you used a credit card to make the purchase call the card company and ask if they have a contact number for the store because you have a problem with the purchase which needs to be resolved or disputed. In my case they gave me a number to the administrative offices of the local store! This is the number, for example, that employees call in sick. The operator was very nice and helpful, and so was the manager I spoke with. The issue was resolved in a matter of minutes. This beats calling the toll-free number and waiting on hold forever, and still failing to speak with a person.

Posted by kimmycat5

Well, I waited for customer service for what seemed like an hour over the phone. I was transferred from one recording to the next over and over again and started calling from both my home and cell phone. A real human did finally answer the phone and she actually helped you. I am still waiting on my home deliver though. It was scheduled between 2pm and 6pm EST. It is now 9pm EST. It will soon be too late for me to let anyone in.

Posted by Erik

I was on hold for less than 5 minutes, and customer service was very good.

Posted by Eva Schneider

I was shopping in ikea located in Pomonona
ON 11.13 11 IN FUNRNITURE warehouse,where
employee named Jimmy approched me and was very helpful,he gave me exellent customer service.I want to thank him one more time.
Sincerely,Eva Schneider

Posted by gev

There is no way to contact the delivery department through the labyrinth of voice messages on the Stoughton IKEA store's main line. Eventually I called the 1-800 number, and they had to speak with the delivery department directly. They eventually transferred me to speak with them, whereas I was told the delivery time could not be changed. There go 30 minutes of my morning. I am waiting to see when my sofa will arrive and in what condition.

Posted by Anonymous

Problem: Micke computer desk; part in step 1 doesn't have two critical holes drilled.
The general post-purchase information of the 1-800 # above (opt 2 I think) led me to enter my zip code for the local store.
I was then on hold for less than 10 minutes, and the gentleman after looking at the directions for the computer desk we bought recommended that we bring that one piece back for exchange.
So far so good, we'll see from here. :-)

Posted by MAESTRO

It was with great trepidation and reservation that I thought of dealing with IKEA on an item that I wanted to order. I tried for three days and was in complete agreement and understanding about their service, helpfulness and ease of making a purchase. I put the idea out of my mind. Then, as I was cleaning off my desk I discovered the chit with the item I had wanted to order and thought I would give it another try. I called 800-434-4532 number and after what I thought was much-to-long a wait the call was answered by a rep named TROY. This man could not have been more helpful He was more than just courteous, helpful and by the time we were finished he made up for all the horrible negative comments I had previously read, the negativity I had experienced and so I have decided to go forward and make my purchase. He did admit that IKEA has somewhat of a different way of doing things than we in the USA may be used to... not to say that service in most areas these days absolutely SUCKS, STINKS and one would think that we are in a financial glut rather than a financial depression these days. What ever happened to customer service...satisfaction and a desire to boost the economy rather than help destroy it? Whether it is COMCAST CABLE CO., telephone companies (cell and landline) or the guy doing yard work... these people must hate their jobs. You know, try starting at the bottom of the work force and EARN your level and rise to higher levels like you should rather than think you need to START at the TOP. Going to a restaurant is not such a pleasure any longer. The only thing the servers want is a 50% tip. Often the only pleasantries are when they bring you the check and return with your charge-chit. The consumer needs to FIGHT BACK and be vocal about things.

Posted by Omar Fontanez

My first visit to ikea in schamburg illinos was a good start the asian women greeted us and made me feel welcome which was nice because you just don't see that anymore.I only wish i had taken her name she was great and knew more about the store than other employee's.But after that it was terrible no one to ask questions and staff rude i will never shop there again or reccomend your store to anyone

Posted by Anonymous

Ikea was average

Posted by Anonymous

Ikea was extremely helpful although making my way around the shop was tricky as it was so big. OVerall i am pleased.

Posted by Anonymous

Have not neede a lot of customer service from IKEA, but the little I have had has been good. Every employee in the Seattle store has been helpful, even the one who might have been on his lunch break who climbed the wall to take down the clock I wanted since the only one there was the one on display. Had to return a couple items once and had no hassle at all.

Posted by Anonymous

Thank you - this number actually worked and I received an answer to my problem from an Ikea representative.

Posted by mobiuschic42

I had a problem with a couch I bought at IKEA. I called Customer Service as soon as I noticed (on a Sunday afternoon). Everyone I dealt with on the phone and in the store was very friendly and apologized for the problem. The only drawback was that I had to go into the store to return it - I rented a zipcar truck for my original trip and I was worried I would need to do this again. Luckily, it fit into my sedan with the back seats flipped down.

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