Posted by ernielu
I am an IBM retiree and I am ashamed to be from a company that has an affiliate as inept as ONE EXCHANGE. They are totally unable to think and use judgement in decisions. They are totally bound to rules and written processes.
Every time I am forced to talk to them regarding my medical needs for the upcoming year it is an extremely frustrating encounter. I ALWAYS come away from talking to them angry and frustrated....It is embarracing to say that my company does business with them...I wish someone in IBM would come to their senses and get rid of them\