Posted by pf
Hunter fan, installed in house I bought 18 years ago, still working just fine. But battery in remote died. Won't start with new battery. Call to Hunter coughed up young lady who knew nothing about fans. Said my 6 possible model numbers were too old, hence nothing known about fans. Really? You make 'em to last, then don't know anything about them. I pointed out fan quit exactly when battery quit, so fan failure she was suggesting was highly unlikely. Plus it was very hard to understand her (bad mike or something else on her end.) No resolution. Checked internet for problem and got lots of articles stating Pairing was necessary. With power shut off, then hold buttons. Didn't work--and had to reset all my clocks, thank you. Called another number for Hunter. Again after very long wait this time got an alert human who again suggested power cut-off and holding buttons. Or disassembling fan (on 12-foot high ceiling) to determine correct settings of dip switches in battery compartment (which I'd overlooked during battery switch. Dissassembly, thank you, of fan would be a major operation--really not practical. So no useful info again from Hunter. Then realized that there were only 5 dip switches. That means 5x5 or 25 possible switch combinations in the remote to match whatever is in the fan housing. Took about four minutes to find correct combo so fan turned on. How come Hunter staff doesn't know that and can't communicate same? Dismal performance for a company that should do better.