Homestead Customer Service

User Reviews, Ratings and Comments



Homestead customer service is ranked #809 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 22.13 out of a possible 200 based upon 47 ratings. This score rates Homestead customer service and customer support as Terrible.

NEGATIVE Comments

46 Negative Comments out of 47 Total Comments is 97.87%.

POSITIVE Comments

1 Positive Comment out of 47 Total Comments is 2.13%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Homestead

    Customer Service Scoreboard

    • 22.13 Overall Rating
      (out of 200 possible)
    • 46 negative comments (97.87%)
    • 1 positive comments (2.13%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.2 Issue Resolution
    • 1.5 Reachability
    • 1.4 Cancellation
    • 3.6 Friendliness
    • 2.3 Product Knowledge

Add your review!

Posted by Anonymous


My website is I am unable to get my login to take me to a place to edit my site. Please repair this problem � I login, than click on website manager after the login but it will no longer bring up each page so that I can change the music or text. none of the pages even appear when I try to edit it. There is nothing to click on that say to edit!!! please take care of this and email me at to tell me that you have fixed this dire problem. Edward Hobelman

Posted by Anonymous


I have used Intuit Homestead for about ten years. I have a problem today! I can not get pictures uploaded on my website page I was working on Papillon page. How do I get help. It is not working! Donneta

Posted by Anonymous


Rachel Zumba, please don't close down Gregg Jefferys site about help for HepC patients. I am on of the people that recieved help because of this vital link.I could not have gotten meds without this resource. Susan Tenney

Posted by The helper helped, it's the site


I find that although there seems to be a lot of helpful pages the problem remains. All my attempts to access my site lead me back to a page called website help centre It has the three little blue dots that mean homestead is trying to load something, but it hasn't done anything yet. I'm still waiting. I can visit my own site as usual but I cannot adjust it, community help pages don't help, it's rather like a restaurant telling you that if the chef doesn't turn up then perhaps you could get one of the other customers to cook you something. Incidentally if you dial the 800-710-1998 number it tells you there is a fault on the line and you should dial another number 118280 which I know is a well known scam that charges you a lot of money and does nothing useful. I tried using the help owl site, it was quite right in directing me to homestead customer service, but that takes me back to the three dots which still haven't done anything. If there is a fault then Homestead should tell us, or at least indicate that the system is locked up and they'll fix it as soon as possible. Little blue dots don't help.

Posted by Thehouseofpraiseworshipcentel.co


Set up what is third-party and I found out he was charging me a lot of money so I can I would like to open it back up if possible let me know what I need to do my email address is

Posted by mr


Absolutely HORRIBLE....nothing like it was years ago... terrible customer service, limited availability, no email, so disappointed...

Posted by Anonymous


Please respond to the following message:



My name is Jane Adelizzi and I created a website with you in 2009:

I was not able to access it for YEARS (you can check this) and was asked by my credit card company why you were still collecting monthly fees from me for the past 7 years. I would like to speak with you about how to bring this relationship to closure so that you are no longer collecting fees via my credit card. I have spoken to our family attorney. Thank you for getting back to me within the next 24 hours so we can resolve this.

Jane Utley Adelizzi, Ph.D.

Posted by RiteWay Home Inspections


My website is up and available to my customers 24 hours a day, 7 days a week, 365 days a year. Wouldn't it make sense that I need a web host that is also available to me 24 hours a day, 7 days a week, 365 days a year. Homestead is not that web host. Do not use Homestead as your web host.

Posted by Upset


Today your servers are down Have been for almost 1-2 hours all my 10 sites are down and I lost clients from ADWORDS and spent money for nothing. This is becoming too frequent and although I have been with Homestead since 2005 I think i'll look elsewhere ---- service has got worse and sites unreliable. No new technology updates. Even the free sites have more options.....You need to think how many others are thinking the same.

Posted by unhappy homestead customer


chat service is not reliable. I was on chat with "Ashwini D" and after i described the problem he just ignored my requests and stopped communicating. 11 3 15 10:050 AM CST. Very unprofessional. tech support chat is horrible. can't find an e-mail to send complaint directly to homestead. they have their tech heads in the sand.

Posted by unhappy homestead customer


chat service is not reliable. I was on chat with "Nisha K" and after i described the problem she just ignored my requests and stopped communicating. 11 3 15 9:00 AM CST. Very unprofessional.

Posted by Donnetaspapillonsndachshund.com


I need help. I have been with Intuit now Homestead a long time. My problem is that it will not publish after I save the page of pictures. It says disk error. How can I sell my puppies if Intuit aka Homestead does not work. If it won't work. I will have to find another website. What is your phone number?

Posted by Anonymous


Unable to reach Customer Service. Too long to wait - over an hour on three separate occasions.
We will need to cancel this account and demand a refund.

Posted by Anonymous


If you need top notch customer support, find another company. I can log into my account but my SEO provider can't. The support community is useless and you better be ready to be on hold for a longgggg time

Posted by Anonymous


YIKES! Homestead shut down my website without a telephone call. They tried to contact me by email but that has since changed and I didn't update my contact info with Homestead. But SERIOUSLY, what kind of business (Homestead) has such lousy customer service that they don't even try a 2nd way on communication?

I think colleges Teach the importance of customer service, don't they?

Posted by Anonymous


they will charge your account months after you cancel...even if you have a cancellation confirmation email from them. Calling them is an absolute joke. I tried 3 different numbers and hung up after 30 minutes wait on each attempt. I did the live-chat then and was told where to email my complaint. I don't hold out much hope for any resolution. The customer service is terrible.

Posted by Anonymous


No answer for customer support. On hold for hours. Will have to find other service for my website.

Posted by sailawayrb


Can't revise our company website because of yet again more problems with the Homestead file servers...now going on two months! Also Chat doesn't work and no one answers the customer support phone number. Need to know if this outfit is going out of business so I can begin re-hosting our company website.

Posted by Anonymous


Email down. Customer service won't even answer their phone. Live chat doesn't work ether!

Posted by Anonymous


Have support available on weekends. That is the only time those of us running a business have to talk wtih your technical staff. I have a lot of Inutits products,- they are great. But NO support on weekends? Am I missing something about how to reach you? This just isn't working for us. Right now I can't even login!!!!!!!!!!!!!!!!!!!!!!

Alex Maceda
Omega Gaming USA
PIN: ???? I have to login to get it

Posted by Anonymous


I canceled my website to the day I would be charged, but you took my money the day before. Please refund my money immediately. Call me at I believe there is a law prohibiting companies taking money early due to contract. Please let me know as soon as possible. Diane Aiello

Posted by Anonymous


It again says that homestead has malware. I have tried calling 5 times today and never get through to anyone, it just keeps playing awful music. I am now looking into to changing my service to someone else!

Posted by Helper


I heard they were updating their security certificates. My friend called and apparently was able to get in. This was an hour ago so. Why was it done now and not in the early AM? Why is it taking so long? I am starting to guess foul play as well but if it's certs I can live with that.

Posted by Anonymous


I have been a pleased customer for about 5 years now and never had a problem, but just today your website seems to have been compromised by malware and I am now getting worried using your email system. Since my website is through your site, including my email, I am very concerned for my employees and customers with how your website is claiming to now harm my computer. I have also been having a lot of trouble finding a customer service place to help me, which is why I'm sending this through this form. If you guys could please send me info on what has been happening, I will reconsider changing hosting sites. As of now I am changing hosting sites. Thank you.

Posted by Jim


I tried ringing them, "there's a fault ring 118 ***" DO NOT RING THAT NUMBER It's a scam which charges you £2 per minute to be put on hold

Add your review!

Posted by sleepndog


same frustrations with the customer call center. 20 mins was all i would spare for the hold music. tried customer service chat this afternoon and response was quick and to the point. issue is now corrected.

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Contact Information
Customer Service
800-710-1998

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