Home Depot Customer Service

User Reviews, Ratings and Comments

Home Depot customer service is ranked #42 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 77.21 out of a possible 200 based upon 1174 ratings. This score rates Home Depot customer service and customer support as Disappointing.


824 Negative Comments out of 1,174 Total Comments is 70.19%.


350 Positive Comments out of 1,174 Total Comments is 29.81%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Home Depot

    Customer Service Scoreboard

    • 77.21 Overall Rating
      (out of 200 possible)
    • 824 negative comments (70.19%)
    • 350 positive comments (29.81%)
    • 17 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 3.7 Issue Resolution
    • 4.6 Reachability
    • 4.3 Cancellation
    • 5.6 Friendliness
    • 5.5 Product Knowledge

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Posted by Fed Up

Bought a new LG AC Unit in store a few weeks ago, paid cash. Spend about 20K+ per year at this store and everyone knows me there. AC unit is defective, remote doesn't work and compressor is outregeously loud. They refused to refund money claiming it's a major appliance, said I needed to talk to manager, but, manger is conveniently busy or unavailable each time I try. Left my number, they do not call back...never had these types of issues in the past...Now I have a Brand New LG AC Unit that's useless and I can't get my money back...they just lost a huge customer...

Posted by Gayle Wolfe

Home Depot didn't tell me that they don't take back major appliances if you are not happy with the product. I am not happy with Home Fepot and will never do business with them again. I will also let everyone I know know about their crappy customer service.

Posted by Ex Home Depot Customer

After taking merchandise back and not receiving a full refund I am going to start using Lowes exclusively for all my future purchases.

Posted by miscojohn

I've noticed that Home Depot has been putting "max refund value" on the receipt for items purchased...and it shows a 9.3% reduction. So, if I purchase $100 worth of anything, the most I will get back if I return it because it didn't fit, didn't work, or wasn't needed (one always purchased more fittings than needed, of course),the most I'll get back is $93.30. Is this a store-wide policy or is it directed at certain individuals? I purchase $20,000+ worth of materials a couple years ago for complete remodel and returned a couple hundred $ worth at end of project (they weren't too pleased). Are they punishing me or is this for everyone?

Posted by Cancelled online purchases aren'

Cancelled an online appliance order after discovering I could save hundreds elsewhere. They had not even scheduled delivery yet, but HD wouldn't issue the refund back to my credit card. They told me to wander into my local HD to beg for it in person without even providing any cancellation documents. Luckily, my credit card company fought for me to get my refund back to my credit card. Never shopping at HD again.

Posted by Rude empolyees

I watched one of your management staff at store 6327 belittle and demean an older employee in self checkout lanes. She needs to retrained on how to govern and the matter of respecting of elders the lady had a bad arm at that. She's never pleasant or friendly anyway. I have no idea who would put her I power but they need training too!

Posted by Rude Front End Supervisor

The store on Dale Mabry and Gandy. Needs to do better with the management selections. I watinessed the Supervisor of the cashier's belittle,and demean what appeared to be sn senior lady. The way she spoke and treated that lady was unexceptable!. I asked another cashier her name on she told me Cat. Everytime that I've in that store that supervisor is never happy or pleasant. Hopefully you all will get her retrained and teach her to smile, and have repect for people especially older folk.

Posted by CMS

HD returns that receive store credit are now registered to a person. So if my husband has a store credit issued to a HD card (not HD credit card) it will be registered to him. That means if I need to use I can't. That should be illegal. First off that is way too much info for a gift card or store credit to have. Can you imagine if that was the case with a Ralph's or Arco gift card ? No one would every want or buy one? If they haven't been hacked already they will be. Basically they are making our personal information more vulnerable. What if the card is issued to someone who dies? Do I have to present an original death certificate to them to receive the credit? I'm pretty sure we'll be hearing about a class action lawsuit soon.

Posted by slarrieux

i paid cash for the ring pro and it didn't work and so I went to return it. They said someone the next day returned it at a location about 2 hours away!! Impossible cause I was back at the same Home Depot location buying additional items trying to get the ring to work! No one EVER had my receipt

Posted by Mike L


They have 3rd parties ship and deliver the appliances, and in my case, I got a dishwasher that was defective and then the WILL NOT REFUND your money or take it back. They send LG to come out and say it works when it doesn't and nothing is done.

Going to buy a new one from someone else and eat the ENTIRE cost.

Home Depot is NO HELP AT ALL.

Posted by Ljeremy578

On 4/21/18 I went to pick up an order I had placed for a door. Customer service told me it would be about five minutes. We wound up waiting for 30 minutes! The store was not busy at all. We watched employees stand around talking while we were waiting for our order. Worst experience I have ever had at Home Depot! I am very disappointed!

Posted by Annoyed customer

This is the 3rd week I have waited for a refund on things I had bought online. No emails nothing from home Depot. They need to change their online policies because they aren't working. If you don't accept delivery or cancel delivery in my opinion they need to call the delivery company and confirm delivery wasn't scheduled or cancelled. That would save a lot of compliants. It's basically like they are accusing you of stealing from them. Sorry but if im going to be treated like you think I'm stealing I won't do business at your store anymore.

Posted by X Home Depot shopper

Tried to return unopened connectors for coax have the Recept. But they Beed ID because I used a gift card to pay for part of purchases they said that's considered store credit . well when my family purchased the gift card they paid cash for it and now because of that they want to scan my license there policy says u need ID I have ID but it's not good enough cause my ID dosent have a bar Code on it to scan I'm told only drivers license is good enough so guess u can't return something if u don't drive .spoke with managers they have no answer . so for 13 dollars Home Depot looses a long time customer lucky for me I have a lowes close by please tell everyone never buy a Home Depot gift card my family member did something nice for me and unfortunately it's caused me trouble at least it was only 13 dollars they will loose far more. Btw never let anyone but the police scan your license there is a lot more information on bar code than u realize

Posted by Anonymous

It's crazy to scan someone's drivers license for an exchange of like item. Who do they think they are to track anyone? If you buy s lot there snd spend plenty you may have a couple of returns. I will never shop there again with policy! I'll start buying everything online.

Posted by Anonymous

Today I tried to return some items I purchased from this DIY Giant company, The Home Depot. I have been returning items purchased without a receipts but with their HD packaging. To my surprise, they decline a merely $61 return. Worse of all the return cashier looked at me as if I was a thief. I bought a house and have been repairing it. So far I may have spent about 18k at the HD from paint to tiles and every little run when I needed anything. Its convenient to pick up something quickly but often holding and securing a receipt is often the last thing on my mind. They know it and bank on this taking advantage of the opportunity to decline returns.

All new appliances were the next big purchase but will not be buying them at HD. With many of the bad comments from other buyers HD only is best to use for smaller items that if they refuse to return it isn't a big lost. Sad they really don't care about their customers and are quick to judge and discriminate their customers.

Posted by Lynda

How do I return faulty item received in U.K.?

Posted by Royally Pissed-off!

Please Be Well-advised: Do Not Order Anything From Home Depot, Especially Not Any Installation! I Ordered 2 Toilets (both Readily In-stock At My Local Home Depot Outlet On Terminal Avenue In Vancouver, Bc), Their Delivery, Installation And Removal Of The 2 Old Toilets. The Product And Each Of These Services Had Separate Costs, And I Was Required By Home Depot To Write Up An Order For Everything And Pay In Full. Three Weeks Later, The Product And Services Were Scheduled To Be Provided, But Home Depot Cancelled The Entire Order With No Notice To Me, No Explanation, No Rebooking And No Apology For My Wasted Time Waiting For Nothing. Unsolicited, Home Depot Simply Issued Me An Online Refund. So, After Over 3-weeks Of Waiting For Scheduling, And Then A Whole Day Waiting For Scheduled Installation, And Another Day Spent Calling Home Depot Again And Again But Getting No Answers As To What Happened, I Received Nothing But Grief, Stress, Lost Wages And Zero Customer Satisfaction From Home Depot. I Am No Pursuing Legal Action. Beware! Stay Away From Home Depot!

Posted by Juhi

I ordered a dishwasher online along with a request of installation and hauling away the old one, while online ordering was as smooth as possible. Once the payment was done everything else turned out to be a nightmare. I got a call one day prior to delivery to confirm order, i asked them to bring an insurance certificate as required by my building . They told me they just delivery and i have to contact home depot and it takes 48 hours to arrange it so we cant do it. When i called homedepot they said oh its not our fault as you didnt put that in order, to which i said i ordered online and there was no place to put this anywhere! Anyway, somehow they confirmed that it will done. YET when it arrived it was without insurance! Somehow i managed to bring them into my apartment and the guy who came was the MOST RUDE GUY i have ever met. He didnt know anythhing about dishwasher and said it cant be done, he couldnt speak in english and couldnt understand any. He left the new dishwasher in my living room upside down and just left!!! Since then my ordeal of talking to customer reps is going on, they havent refunded the money, they havent got anyone to fix it and i am sure they wont as they DONT CARE. Not to mention the same dishwasher on their website itself had a price drop of 75 dollars in a day!! I have been a loyal homedepot customer... its very disappointing

Posted by LP

When you buy an appliance online with a credit card from HD and then cancel the order before delivery you DO NOT GET A CREDIT POSTED TO YOUR CREDIT CARD at the time you cancel. HD keeps you money and the undelivered appliance until they can contact the delivery subcontractor which may take weeks.

This unwillingness to issue prompt credit card refunds is egregious and is a download of risk to the consumer. Do not risk purchasing appliances from this vendor.

Posted by expat39

Today I took delivery of a new Maytag washer and dryer from Home Depot. The first time I used the washer, it was obvious something was grinding away in it. I called HD (well within the 48 hours you're supposed to have to complain) and was told I needed to get in touch with Maytag for them to inspect and/or repair. I said that wasn't good enough, and the guy said he'd talk to his manager, and call me right back. He didn't of course, I'm sure hoping I'd leave it until the magic 48 hours passed. However, I shall go into the store in the morning and make a fuss if I have to. Wish me luck....

Posted by ?

Today i tried to return a hd tv cable cord and they said it was already returned by someone else so i couldnt return it. Why?

Posted by FLIP

Fix and Flip
HOME DEPOT loses another big purchase customer. I do the same thing FIX and FLIP and I had some central american contractors buy stuff for the project and I would give them their money back. After trying to return the extra items after buying close to $25000 for two home the refuse my return of $400. They asked me for receipt, which I did not have, and return was denied. Even after calling number, they said I returned too many times. Equation register.

Posted by FixandFlip

I recently tried to return $130 worth of siding that I have had for over 90 days. I decided I was going to trade for vinyl siding. However, when I got to the store I was told the return was "denied" by an outfit called "The Retail Equation". This is the way Home Depot recoups its losses? On the backs of good customers? There is no telling how much this costs the Home Depot to hire these bullies, and they think they are improving their bottom line? I have always shopped HD because of their generous return policy, but no more. It will only be an "if I have to" type of purchase. And don't give me a story about how someone stole $10000 worth of stuff and then returned it to the store. Sounds like a manager dropped the ball with that in the first place, and so now all HD customers have to be ripped off? To Home Depot: YOU HAVE LOST A VALUABLE CUSTOMER. I FIX AND FLIP HOUSES. I WILL NOT USE HOME DEPOT FOR ANY SIGNIFICANT PURCHASE UNTIL YOU FIX THIS.

Posted by melodist

Home Depot Appliances: a 3rd party drop ship type of affair. They stock a few of the large appliances but most of it is drop-shipped which means you pay Home Depot then they order the appliances from GE, Electro-Lux, etc (that's why they say it will be a week before delivery) and then the vendor (GE, Electro-Lux, etc) delivers them to your door. So if you send it back for refund first they have to get a pickup date from the vendor (seems to take a week) then another week for the vender to send the truck crew then 7-10 working days for Home Depot to issue your refund.

So I stopped going to Home Depot for anything except what they have on the floor for sale (pay and go from now on) and went to Appliance Liquidators (a Ma and Pa business). Unlike at Home Depot, I was able to buy items off the floor, scratch and dent and New and the sales reps are professionals who know their stuff. Bought a $1000 (that's street price) electric range for $500 (was scratch and dent plus all black so it's a hard one to sell when it cones to matching appliances), a new Haeir 4-door all stainless fridge for under $1K and a dishwasher off the floor for 1/3rd off the price. Bought it on Friday and they delivered it on Tuesday (took 1-2 working days). Very happy with Appliance Liquidators {8^D

So here's the choice we customers have: keep returning to Hoe Depot to be mistreated, lied too and otherwise blamed for anything you bring to the attention of management or ... break the habit and start going to Ma and Pa stores. You'll be very glad you did

Posted by Customer

I was on my way home and decided to stop at the home depot on Santa Fe,the first thing I did is walk in the front door and no greeter! The customer service didn't greet me to busy talking to each other! Then headed to the garden dept! Ran into a young lady pushing a metal staircase asked her if she worked in the garden dept and she kinda hesitated so I asked if there was somebody inside the doors of the garden dept she replied' yes ' Matt is!! So I found Matt and asked some question and he was very helpful! Props to Matt! Then continued my way to the bathroom where I greeted a associate which she ignored me! She was asin short with long black hair!Then came out of the bathroom and met another associate coming out of the office and greeted him without a reply!He was kinda short with a crew cut caucasian! Then continued to the paint department wher there was a african american who never asked me if I needed help and neithet did the girl that was in the paint dept also!! I appoligize for having to descibe them by there race! But unfortunately I didn't think about taking their names down! But I will continue going to the home depot by my house! Never will I return for lack of courtesy and sevice you offer at your store!!!! Will not recomend others to do business there!! Very disapointed!!

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Posted by Anonymous

Back in June 2018 on a Tuesday night don't remember the date but I was in need of a fitting for a water line that I had leaking in the middle of the night. I went to Home Depot store #503 on Fair Ave. in San Antonio Texas around
12 midnight hoping to see if I would be able to get help and sure enough Mr. Amador was at the door getting ready to end his shift I asked if I was able to purchase one fitting I needed to help me slove my problem. I know the store was already closed but he was really helpful and help me out on getting me the fitting I needed. I was ready to pay for item but told me not to worry about it, I don't know what other company that would do that for their customers at the middle of the night. Home Depot employees really go out there way to help there customers out. When you have great customer service this is what continues to bring your customers back to your stores and business. Thank you Mr. Amador and home depot for having great employees that take care of your customers.

Posted by Bubbles

We bought all new appliances today from store 4942,!,, Amy helped us with everything and was awesome!, Hopefully everything works out well for us unlike some of the other comments!, Thank you so much Amy for all you did!,

Posted by Emily

Was in the paint department of the Newmarket store today and was looked after by Jesse who was excellent. He was busy with a customer he was mixing paint for yet another customer he made eye contact said I'll be with you in just a moment he was very quick with serving the customers he was very quick at getting me my product and he was very knowledgeable about what product I was looking for. It was a great experience I know sometimes the paint desk on a Saturday can be very hectic and the wait time to get served can be quite long and he was just hustling. He was very friendly very knowledgeable and I was very happy that he was on the desk .

Posted by Quester

I spent last Friday night buying new kitchen appliances. Not fun, but we needed to do it. We were just looking and arrived at Home Depot pretty late. The gentleman that helped us in the appliance section was Gary. (Salesperson GDM2110). The store number is 3638.

Gary was very helpful and patient as we went about evaluating appliances. Although it was late and probably past the time he was due to go home. He worked with us until we had all of the appliances ordered. He took the time to explain every option as well as set up the delivery for us. It is not often that one sees this level of customer service anymore. Thank you Gary for the great customer experience!

Posted by Freesherman0079

Ms.felicia Is A Wonder Warm Hearted Lady. She Was A Tremendous Angel. Im Thankful She Really Has Patience And Helped Myself And My Husband With Problems Which Occured During Our Delivery. The Charity Banquet For Homeless Mothers Today Was A Blessing. Thank You Home Depot My Mothers Day Was Awsome.

Posted by Anonymous

My husband & I went to the Hudson, WI store @0700 on May 5th & had a wonderful cashier, Margaret, in the Garden Center. With employees like her we are most happy to shop at Home Depot. Thank you.

Posted by CATHY

I had a roof replace by Savannah's Home Depot. They were excellent their work, their clean up was great. If you need a Roof call them The associate I had Was Anthony Killrell he knows his stuff. I would recommend then highly( I have already given out his #). Very satisfied with Home depot Operation.

Posted by Cole

Because of Aftab and Koran I will always shop at the store. They helped me out greatly and were very knowledgeable and helped me get what I needed Thank you both so very much!!!

Posted by Ed

I would like to compliment your apple valley employee Chris L. Who was very helpful and polite when picking up my toilet. Tony in the customer service dept went above and beyond to help me

Posted by Ladyinrec

The Customer seavice is outstanding Ms.Karen and Ms.Felicia are the best. AND MADE MY SHOPPING EXPERIENCE THE BEST ive had there in a good while. I will shop here again.

Posted by Anonymous

I had the pleasure of being assisted by 2 of your extremely knowledgeable, friendly and very helpful employees Mr. Le'Roy in the (Garden Department) and Mr. Napoleon Yarn in the (Plumming Department)... also Evelyn (Contractor) very friendly and helpful.
Some of the contractors always make customers aware when asked anything that they are Contractors and don't have time to assist customers....I have had this happen to me on several occasions in Home Depot. Someone should take a look at that.


Posted by bridalpro

John in flooring at Vallejo CA store helped me tremendously with tiling supplies. Best help I have ever received at home Depot.

Posted by Mike Fisher

Good evening to have shopped at Sarasota Home Depot for years and this young man Sean Fultz lot associate was nothing but accurate with his knowledge on mulch and helped numerous customers at once with a smile and great attitude. Haven't seen this in years. To make sure he gets recognized for his work ethics. Thank you

Posted by Anonymous

Saturday I went to your Home Depot store behind Rivertown Mall only to find your pro desk wasn't manned on the weekend. A majority of people work Monday thru Friday and most working people come to your stores on weekends to buy what they need.
A little frustrating to find such a bad decision not to have your pro-desk with employees to help with a major purchase I'm trying to get a good price on.
Disappointed too!
My quote number is H2748-18045 for $1900, not including gate hardware and delivery.
My thanks to your employee Darrell employee number DPF 4324 for his hard work putting together the changes in amounts and submitting it to the' Bid Room". With an assist by Heather HNW1859. There to be commended.

Posted by the HomerDepot

I like the home depot in boulder, people are so friendly and great! I love the cashiers there!

Posted by Sam K.

As a Home Depot I am generally satisfied with the servise. On 1-25-2017 at around 7 pm I went to customer returns in Westminster branch, Westminster/ Goldenwest. I like to express my appreciation for Martin and Juan for their help with a kitchen faucet I had purchased earlier. Very dedicated to serving the customer ....Sam K.

Posted by Stlcards

Gary in gardening at the Loveland, CO store was very helpful to us on Sunday Jan. 15th. We needed help in flooring and not only did he point us in the right direction but he helped load the carpet we purchased into our truck. We live in Greeley but will be shopping at the Loveland store from now on. Thank you!

Posted by Anonymous

Randy in the Garden Center at the Hempstead location is outstanding. Very knowledgeable and helpful. I always look forward to seeing him in the store. Sometimes I bring pictures of my lawn or samples of grass/weeds and he knows exactly what my problem is and how to fix it.

Posted by Anonymous

Home depot store in Las Vegas 2200 Serene Avenue. I want to take this time to compliment a Home Depot employee by the name of Remy. She works in the Shutter and blinds department. I came into the store with all my measurements to pick up blinds for my home, but I was not certain what style I wanted. Remy greeted my and help me with getting the correct measurements and style of the blinds I needed. I had my blinds installed and i absolutely love them. Remy is an asset to your team at Home Depot.

Posted by Anonymous

On Tuesday, November 15 we attended the Milton Home Depot for the first time. We are from Burlington but sold our house and will be temporarily staying in our RV at the Milton Heights Campground. We needed assistance with ideas and materials for securing the RV in place on asphalt for the winter. Craig C. was just excellent! He had an innovative idea and went above and beyond to make sure it would work. We set the RV up and it all came together perfectly. I wanted to acknowledge this customer service because these days all you usually get is "Sorry,we don't have that or can't do that". You never get someone who goes "We don't have that and can't do that but we CAN do this and let's solve the problem". That is excellent customer service and that is what we received from Craig C.!

Posted by Anonymous

The employee, (at Home Depot at the Kelly/Mile store in Detroit, MI) LaQuwan-plumbing department was very helpful! He made, I feel, an emotional connection with me as a customer in need. Thank you!

Posted by vsgrouptx

I'm trying to find where I can rate customer service for Kitchen & Bath Design Consultant, Thomas Boyle at the 999 North Loop West Store Location in Houston Texas 77008.
His service was exceptional in assisting us with layout, pricing and ordering. I give him top stars across the board for attitude and commitment.
Best regards,
Tony Stanton

Posted by Mjoe

Clint s was a huge help to me when I was trying to get wood for my boss (boss didn't know what he was looking for and didn't know the names of products) Clint works at the Seekonk home depot

Posted by Beth

We had the best possible experience with Dana at the Fresno North Home Depot Home Decorating department today. She made the shopping experience a joy!

Posted by Anonymous

On 10/14/16 we experienced some excellent service at your Grand Haven, Mi. store. While shopping for some Roughneck bins, the shelf only had 3 of the 8 we needed. One of your associates (Brad) came walking by and offered assistance. He was able to climb up to the upper shelves and reach an additional 2 bins and commented that was all the store had in inventory. He then checked other stores in the area and found that the Muskegan store had enough in inventory. So while checking out our purchases he came running up and announced that a delivery truck just arrived and was able to get us the additional 3 bins we needed. This saved us a lot of time. We can't tell you how impressed we were about going the extra mile that Brad demonstrated. Sharon at the check-out register even spent time chatting with us while we were waited for Brad to get the additional Bins and this also added to a nice experience.

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Posted by john

I actually work at Home depot as a P/t employee for the last 13 years. Tried to return some light bulbs that were the wrong color and was denied the first time without a receipt, although I didn't want a refund per say just exchange for correct color. Was told by manager to go back to returns line with a receipt, which I did have and after waiting another ten minutes was denied again . My purchase was around 15 days old. I left the store and awaiting someone to call me after they look into it. I had never heard of this before and was completely caught off guard.

Posted by Ex Screwed Employee

I worked for Home Depot as a Kitchen Designer for 10 years. They place no value on designer qualifications, experience or talent. They just want a warm body to fill the seat that is willing to work for $12 an hour. If the designer screws up your project it's your fault. You signed the papers. Whenever I made a mistake I would admit it and insist that it be corrected to my customer's satisfaction. This made me an unacceptable employee. You ask why did I make mistakes. H D designers work in a dirty, noisy store with no heat and no air conditioning. They are constantly interrupted by customers desperate for help. They are required to help these people at the expense of their design customer. The H D treats all customers the same whether they are buying a nail or a $30,000 kitchen. Never buy an installation from them. They treat their subcontractors very badly. They pay them poorly, they pay them late and blame all mistakes on them. Consequently, your install will be a mess. If they screw up your project go directly to customer care in Atlanta. They are your only hope.

Posted by Bikerchick 2121

Since it seems my last posy was taken down.At this hiring event it was common knowledge that they were trying to solicit information on the candidate's that worked at? During this process they would deny and reject applicant/candidates that were applying @Homedepot #Homedepot because they worked at? Mind you they same work they were applying for is and was the current skill set that they were already in and some with a few or more years of this same skill set in this collaboration and through backdoor process which according to the #EEOC @EEOC are illegal and also according to #Homedepot Headquarters HR Department. In doing so they denied in an arbitrary manner with malice and outside of the scope of their perspective role's those candidates/applicants an opportunity to better their livelihoods' or excel in a skill set that may or may not have been available for them in their current situation by systematically breaking the law when it came to Title VII follows in part; (UNLAWFUL EMPLOYMENT PRACTICES SEC. 2000e-2. [Section 703] (a) Employer practices It shall be an unlawful employment practice for an employer -(1) to fail or refuse to hire or to discharge any individual, or otherwise to discriminate against any individual with respect to his compensation, terms, conditions, or privileges of employment, because of such individual's race, color, religion, sex, or national origin; or (2) to limit, segregate, or classify his employees or applicants for employment in any way which would deprive or tend to deprive any individual of employment opportunities or otherwise adversely affect his status as an employee, because of such individual's race, color, religion, sex, or national origin.(b) Employment agency practices It shall be an unlawful employment practice for an employment agency to fail or refuse to refer for employment, or otherwise to discriminate against, any individual because of his race, color, religion, sex, or national origin, or to classify or refer for employment any individual on the basis of his race, color, religion, sex, or national origin. (c) Labor organization practices It shall be an unlawful employment practice for a labor organization- (1) to exclude or to expel from its membership, or otherwise to discriminate against, any individual because of his race, color, religion, sex, or national origin; (2) to limit, segregate, or classify its membership or applicants for membership, or to classify or fail or refuse to refer for employment any individual, in any way which would deprive or tend to deprive any individual of employment opportunities, or would limit such employment opportunities or otherwise adversely affect his status as an employee or as an applicant for employment, because of such individual's race, color, religion, sex, or national origin; or (3) to cause or attempt to cause an employer to discriminate against an individual in violation of this section.
So now that you have that story

Posted by Anonymous

Recently resigned from Home Depot, I have previous injuries that preclude me from standing all day on Concrete without horrific pain. Took it until Doctor said "you're done or don't walk in the future". So I resigned, I used to be in management for a couple of retail outlets in same market, this Home Depot is terribly under staffed. Busy day may have 20 or 30 customers in an aisle or area asking for help, every body gone to lunch or helping elsewhere. Couple that with Associates that don't know what they are talking about, like lot attendants helping in plumbing or electrical. If you don't know say so! Numerous times I had customers so made they made threats and demanded to see manager, when manager arrived they would walk away, unwilling to tell their tale. Managers seemed irked if you pointed out a problem or offered a solution. Lots of good employees, untrained, overrun with customers, unable to change for the better. Many of the good employees move on, the pay sucks, the treatment is insincere, and the environment is brutal if you give a damn about your customers. I scheduled by man hours in previous jobs, when a business does a million in sales in one day you might need more than one or two associates per section that know what the hell they are doing, besides hiding while people call for help on deaf ears.

Posted by utdiy78

For customers that are frustrated please try reaching the customer contact center by calling 1-800-home-depot. Most items are returnable for 90 days main exception is major appliances. At times your customer service frustration is extremely understandable but as a company we want to do right for the customer.

Posted by Radyor

Home Depot has a program called Success Sharing, where if the particular store meet/surpass certain sales number goals, they "share" in the profit. The more they surpass the more money the employees at that store get to split. Their customer service is solely numbers driven. Finding Help in HD is often hard because the managers send people home early to increase the stores profitability in success sharing. Customers get idiots that don't know what they're doing because the Garden Department employee is trying to help you in Electrical and Plumbing. If you generally get acknowledged quickly at HD I can almost guarantee it's because the employee left while helping one customer to juggle you in with them.

I was fired from home depot. I sincerely pride myself in customer service. I was told I had a bad attitude and am unwilling to help customers. This was a big hit to my self esteem. I sincerely tried to help people. The floor employees are often buried at least 3-5 customers deep, even if you see that employee alone in an aisle. However this is absolutely NO excuse fro poor customer service. I am only trying to point out what the managers are doing to really screw up the customers day.

Take a second next time you want to report an employee. The customer is right 100% of the time. HD will fire and blacklist that employee Faster than you know what. Filling the store with yet another new body to take a beating till the store has an individual to blame and fire for poor customer service. Use that power not only to get someone fired, but to get the correct person fired. Thanks everyone and a have a good day.

Posted by blaqkwulf

I read a ton of bad comments and opinions about homedepot and to be frank it really ticks me off. First of all I am an associate at store #0383 in Gonzales,La.,I have been here for 4.4yrs.,the first 3 yrs. as Millworks DH,now TRC,my wife "Dianna"is terminal,she has Pleura Mesothelioma,our son "Alfred"is a downs child with a congenital heart defect and is wheelchair bound on oxygen 24/7,I myself suffer from rheumatoid Arthritis and Pancreatitus,we barely get buy with all the health issues we have and as a 1 income family it gets so bad we cant even afford food,gas,cable and must overdraw our checking each payday to live til the next payday,repeat and repeat,through this all my manager "Ryan Poff" and before him "Parker",Mr.Don Harrelford,Robert Butler,Tyieka,Nicky and Mr. Ted,have been gracious and done everything they can from our store to corporate paying for my mother's funeral,without HomeDepot my family would have ended by now just due to stress,when I felt God had abandoned us and spent sleepless nights depressed and in tears,my management and corporate helped when noone else would,not family,friends or state programs,JUST HomeDepot,NO OTHER job I ever had,No company Ive ever heard of would go to such lengths and for that I owe HomeDepot Love,Respect and my family,maybe some dont see what I see but if every damned company in the US would step to the fence for its employees like HomeDepot has our country wouldnt be in the sad "we cant do that itkll cost too much,our bottom line would suffer"world we live in then each one together take responsibility,love their employees,not treat them as disposable assets,then you'd see the country as our parents did,our grandparents,when made in the USA meant something,so save your petty b**ching for someone else,HomeDepot deserves our commitment to them from what I see and our loyalty,I will NEVER say a bad word against them...I CAN'T!,let's spend more time actually seeing home depot as I see it..a "Home"first,a"Depot"second.

Posted by Mirada

I am an enployee At store 0204 In Boca Raton, i don't really like the way some assistant manager are treating employees specially me almost have 2 years working for homedepot i never came late or call off always do my Job I am the best associate they could never had and today i have an issue with another associate i went To Richard my assistant manager talked to him about it and i admitted what i said was wrong Guess who had finale counseling its me not even a first written and the other associates did not get anything i would like coorperate to sit down talk to them because they never Judge one person always has to be two persons, even you Tell Richard something how it was happended He never believe you some of them are so racist specially the front end supervisor Named Linzy how comes she chose an associate who has been working for 2 months for homedepot to be cashier of the month and people who has been doing great job never have that oh yeah i forgot if they are white people black people treats like Garbage at this store 0204.

Posted by HomeDepotJon

Hi, I'm Jon and I lead our social media customer care team at The Home Depot. Our team is here to help. You can contact Stephanie or Sheronda on our team at [email protected] or [email protected]


The Home Depot
2455 Paces Ferry Road
Atlanta, GA 30339

Posted by NQRY

I previously worked for home depot as well. I thought they were a good company. I was blind to really see the truth. management team has bad judgement. they will take care of a customer which will lead to mark downs for the store and lower our values as a company. there is no preofessionalism in this company what so ever. associates are not treated with any respect and get paid barely ninimum wage and to have to put up with nonsense. not worth it. I would never get breaks or lunches on time or breaks in an 8 hour shift. home depot is not a good choice for employer or a place of business

Posted by TinzleyCare

This is Tinzley with Home Depot Customer Care; here to assist with any questions or concerns our customers may have regarding products and services. Please email [email protected]

The Home Depot
2455 Paces Ferry Road
Atlanta GA 30038

Posted by The Home Depot

We definitely want to assist with any issues that you have. It doesn't matter if it's product related or has to do with a specific store. Email us at any of the email addresses below or at [email protected] and we will work to resolve your situation.

Social Media Specialist
The Home Depot
Atlanta, GA 30339

Posted by DepotDan

Thank you for your comments. We are always looking for ways to improve the customer experience and your feedback helps. Please feel free to contact me directly at [email protected] with any concerns you may have regarding your store. We're here to help!

Resolution Expeditor
The Home Depot
Atlanta, GA 30339

[email protected]

Posted by TinzleyCare

This is Tinzley with Home Depot Customer Care; here to assist with any questions or concerns our customers may have regarding products and services. Please email tinzley_care(at)homedepot(dot)com

Posted by Homedepot_Tinzley

This is Tinzley from Home Depot Customer Care. I would like to offer my help to anyone with product and service issues. Please email me at [email protected]

Posted by homedepot_michael

Hi this is Michael from Home Depot Customer Care; I am new to this site and would like to offer my help. Please send an email with details to [email protected]

Customer Care
The Home Depot
Atlanta, GA 30339

Posted by homedepot_michael

Hi this is Michael from Home Depot Customer Care. I am new to this site and would like to offer my help as I am in a position to do so. Please send an email to [email protected] and Ill be glad to assist.

Customer Care
The Home Depot
Atlanta, GA 30339


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