Posted by Pk
In a bid to get my 1.5 ton hitachi window ac (kaze) serviced, contacted customer care number obtained from internet.
Someone from this number answered that my service request was noted & i will get a call from them soon. Subsequently, i got a call from & the person told me that he was calling from hitachi customer service n asked me the problem. I told him about the servicing of my ac. He noted my number n address & told me that the service engineer will visit my home.
Later i was visited by a person from Hitachi Service Centre, named Rajan Singh from R S Services, an affiliate of Hitachi based at B-1/226, Khurdai Bazar, Gomti Nagar, Lucknow (). He checked the ac & told that the capacitor has to be replaced and some gas had to be filled in the compresor. He did so & charged Rs 3300, which i paid. But in his presence, the ac did not work. He told us that that it will take halfan hour for the ac to work and asked us to start the ac after 30 minutes and left. But after half an hour, when we switched on the ac, it did not work. We have been calling his mobile but he never picked up. I also called and told them about the same. They assured us that they will send the technician but no body turned up. We have been calling all their numbers and
but even after a week, no body has turned up.
We feel cheated by such fraudulent customer service of Hitachi.
I just want to say & appeal to everyone that
Beware of Hitachi n their service affiliates. Horrible service n customer service. Its better to switch to other companies.