Posted by Anonymous
I called requesting a 2 night stay from Monday June 4 and leaving on Wednesday June 6. I have stayed at that hotel for the last six years and never ran into a problem with any reservation. I am unable to book a reservation too far in advance due to health restrictions. This hotel has over extended themselves in the past. We always requested first floor. They arranged two rooms next to one another and accomadated me with early check-in so that I would have access to a refrigerator for medication. This year I attempted to book a reservation and was told there was no availability for 2 nights but there was only availability for three nights. Why should I have to spend the money for an extra night when it is not needed. If you have three nights availibale, how is it that I cannot book for only 2 nights? The person I spoke with told me in no uncertain terms that I should go elsewhere. I really do not think that your satisfaction scores are high based on the issues I had with your personnel. Based on the above, I have no reason to book another reservation in the future since my encounters with your company were unprofessional and certainly not welcoming. Should you not be able to rectify this situation, you leave me no other choice than to seek my accomodations elsewhere. Should you need to reach me, my cell phone number Thanking you in advance for your prompt attention to this matter. I will look forward to hearing from you regarding the above. Have a nice day.