Half Price Books Customer Service

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  • Half Price Books

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Posted by Anonymous

I have 2 books I order that they are wrong for my class. Not you fault mine. I just need to return them and get my money back.

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Posted by Anonymous

I would like the express my sincere gratitude to a person on your Customer Service staff who was highly professionally and very pleasant to work with.

I do not know her full name, though she signs her emails as "K. Carmichael"

I live in New York and ordered a gift certificate for my granddaughter who lives in Cincinnati Ohio but in my order neglected to note "memo"; when I sent the email where I indicated that I would like it to be signed for me, K. Carmichael responded that while she could not sign on my behalf, she could include a Post Card with my congratulations. She sent me several emails, inquiring how best to proceed and constantly sought my advice so that I would be fully satisfied.

I am incredibly grateful for her dedicated service that she carried through with such concern.

Respectfully yours,
Mila Reznikov

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Company News
Half Price Books to close Lawrence store in coming months
Thank you, overthemoon, replies a Half Price employee! And yes, there are very unpleasant customers. Our staff believes strongly in customer service and always have, but at times a customer can make what should be a pleasant experience, NOT! It is very ...
With new database, Half Price Books' inventory becomes searchable
But in recent years, not knowing whether a book was available “had become a huge customer service issue,” said executive vice president Kathy Doyle Thomas. The searchable system was built internally, so the cost and ongoing updates are “really just ...
Half Price Books is ready to develop land across from its Dallas flagship store
Half Price Books' proposed redevelopment includes the Starbucks on the northeast corner of East Northwest Highway and Shady Brook Lane. Access to Starbucks' drive-through would improve under the plan.