Posted by Anonymous
Had some coins to pay in today ( Saturday) so visited our local branch only to find it closed. Decided to take the trip into town ( Sutton Coldfield) as I thought this was sure to be open. Thankfully it was however on approaching the paying in desk found this to be closed. I was approached by a member of staff ( one of several who were wondering around watching customers using self service machines) who told me the paying in desk was only staffed Mon - Fri and I would have to come back on one of those days. I told her that this was very difficult for me due to work commitments and as I was off on holiday in the next few days I needed to pay the cash in. Her only recommendation was to try the bank in central Birmingham ( have you ever tried getting in and out of there on a Saturday ? ) or to use as paying in machines in a supermarket where commission is charged. I returned home with the cash having paid a parking charge of £1.40 so you can imagine how I feel about the bank right now. Come on HSBC - if you are going to open your doors on a Saturday a facility to pay in coinage is a basic requirement. My advice is to take one of the staff off the entrance lobby as most of the time they are chatting to each other or the customers or standing watching them and put someone on that desk. That way you might get a decent rating for giving customers the service they are looking for.