Green Dot Customer Service

User Reviews, Ratings and Comments

Green Dot customer service is ranked #866 out of the 946 companies that have a rating with an overall score of 19.40 out of a possible 200 based upon 91 ratings. This score rates Green Dot customer service and customer support as Terrible.


89 Negative Comments out of 91 Total Comments is 97.80%.


2 Positive Comments out of 91 Total Comments is 2.20%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • Green Dot

    Customer Service Scoreboard

    • 19.40 Overall Rating
      (out of 200 possible)
    • 89 negative comments (97.80%)
    • 2 positive comments (2.20%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.6 Issue Resolution
    • 1.5 Reachability
    • 1.5 Cancellation
    • 2.1 Friendliness
    • 1.9 Product Knowledge

Add your review!

Posted by Neverstepfootinwalmartagain

They closed my account for no reason with no notice with $900 still on it. Can�t for the life of me reach a freaking human. Getting a lawyer. Sons of biatches. Dam crooks. Burn in hell green dot. I�m going to begin a petition to shut them down. I will stand in front of wal mart with my story for the world to hear. I hate green dot. Hate them.

Posted by Theresa

This is strictly a customer service matternth at I want to ADDRESS to c/o GreeenDot pre-paid cards. I specifically want that account canceled/closed, due to was lost or stolen and never recovered. My apologies; this is NOT a review. I never had any problems, using the card and/or obtaining balance information. I would recommend, to anyone to using the card.

Posted by Anonymous

I have been on hold for 1hr trying to fix my account. first you said you couldn't see the Photo I upload and I did it twice still no contact has been made. I need my funds released or I will be contacting my attorney today. This is uncalled for to treat customers in this manner. this the worst business I have ever had to deal with. call me today

Posted by Seante R.Williams

My name is Seante R. Williams, I've called every live rep#& still no respond, result etc. I have $ on there can't activate w/ acct,ss,d.o.b#.
I really need to speak to some urgent. So plz respond. A.S.A.P

Posted by Anonymous

I cannot activate my card in which I have money on .. I put my card number and expiration date and it tell me that it does not match ... I can�t post money or use it as credit or debit .. Please call me

Posted by Brandee

Green dot doesn't have my ssn wrong I can't get through to customer care I can't on line spend

Posted by Anonymous

Trying to reach a live person is almost no it is impossible!!! I will never recommend greendot to anyone not even my enemies!

Posted by Jennie C

I have been trying for three days to reach someone who can help me to retrieve my routing and account number for direct deposit. I also signed up for text messaging to get that information. I have not received a response and none of the phone numbers work or connect with customer service. I am going to close my account

Posted by none

I have call but I just get a answer machiner I need to talk to a live person not a answer machiner so give me a call back today here is my phone number asap it about my card went can I use it

Posted by Anonymous

I went to an atm that wad broke or out of money and tried twice and didn't get Any Money but both transactions was taken out of my account so i need my money back so please call.

Posted by Anonymous

I just bought a card and and when I call to activate it it says card I'd invalid I can't not reach a human...

Posted by papa

Green Dots customer service is terrible. You can never reach a live person and that tells me a lot about this bank and card. I have been trying to apply for their 9.99% card for several days. It continually has trouble accepting my bank card to make the initial depopsit. I have called every 888, 877 and 866 phone number on their sites and they all go to the same recorded message and to not a single liver person. If I ever have a problem with my card, this could create more credit related problems then this card is worth so I am letting everyone know, beware a company who offers greats deals but you can never reach a person to discuss it with. Big red flag.

Posted by Jregner

I have been on the phone for over an hour and 45 minutes waiting for a representative I have not received the paperwork that I requested to disclaim some charges on my old card I have sent my ID in twice and my card is still not active I wish to be contacted my phone number is my name is spelled Julianne Ragnar Regner card number ending

Posted by Anonymous

I need to speak to a representative about a moneypak that I tried loading onto my RUSH card. It is $500.00....! I do not have a green dot card! I need to speak with a customer service person to help me. Can someone please contact me asap? I have been trying for hours and your system will not give me the option to speak to anyone. I am so stressed right now. It is all the money in the world that I have to my name.

Posted by Anonymous

I been on the phone for a hour trying to get help I forgot my user name &password can't get a live agent

Posted by Anonymous

Having problems with receiving my direct deposit from Social Security retirement benefits the 3rd of each month I can be reached

Posted by Anonymous

Yeah I've been trying to activate or register my GreenDot card and it's not letting me in it keeps giving me some silly answers and then there's no way to talk to somebody to get it fixed this is outrageous you get a card you expected to work I tried registering it and it said I needed to wait 10 minutes to try again so I waited 15 minutes then I tried again and it said you have to wait 24 hours to try to activate the card even though I need to use it now this problem needs to be addressed there needs to be a way to talk to a real person

Posted by Regina Curtis

I would like to known if my check 79.98 have been mailed out to me, i tried to get someone on phone they keep saying invalid info,please tell me what is going on i have been waiting since April can be reached or send me a number that i can call and get a live person

Posted by Anonymous

i have been on hold for a very extensive amount of time. I am supposed to have a deposit on my card and it isn't there. My company sent me the email with all of the info where they sent it and it was received by the bank. Where is my money?

Posted by Anonymous

I can't get a hold of anyone it won't let me talk to anyone and I can't get through I have money on my card I can't use Jeremy Kiger

Posted by Anonymous

A green dot money pak says its invalid when I went to load on my rush card. Walgreen's where I bought card says your company must rectify. Not them. I have receipt. Please contact me.

Posted by Anonymous

Just Horrible! I Just Want My Money To Be Released So I Can Pay My Bills! Yall Want Me To Show A Receipt Of The Money That Another Company Put On My Card! Yall Are The Most Dumbest,whackest, People. I Can't Even Contact You Because A Foreigner Keeps Feeding Me Bull To Why They Can't Release My Money. I Hope Trump Sends All Them Back To The Border

Posted by Anonymous

Please discontinue my card and stop sending text balances. I am not using the Green Dot Visa Debit card any longer.

My card # is My name is Michael Bonaventura. Please e-mail me back with acknowledgement of this e-mail.

Thanks - Michael Bonaventura

Posted by Anonymous

Green Dot Suckkk,you Cant Get A Live Agent For Them Nor Walmart,you People Make Too Much Money Not To Have A Live Operator For People Who Dont Have A Card But Want To Get A Card But Cant Cause You Have Your Phones Rigged To Not Talk To Need To Fix Trying To Order A Walmart Or Greendot Husband And I Have Filed Our Taxes,jointly,can We Put Both Of Our Names On The Card,the Irs Is Not Going To Deposit The Money If Both Names Are Not On The Card,please Reply,better Then That,can You Give Me A Call At

Posted by Anonymous

Greendale is horrible. Can't talk with a representative. Use at your own risk. Will never use again.

Add your review!

Posted by Legend1966

They were very helpful and love your service keep up the great work

Posted by I love green

I am very satisfied with greendot and their customer service representative. I have had fraudulent activities one my card and every time i reached out to them i have had money returned to my account. I love my greendot bank.

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