Goodwill Customer Service

User Reviews, Ratings and Comments

Goodwill customer service is ranked #729 out of the 939 companies that have a rating with an overall score of 24.59 out of a possible 200 based upon 319 ratings. This score rates Goodwill customer service and customer support as Terrible.


312 Negative Comments out of 319 Total Comments is 97.81%.


7 Positive Comments out of 319 Total Comments is 2.19%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • Goodwill

    Customer Service Scoreboard

    • 24.59 Overall Rating
      (out of 200 possible)
    • 312 negative comments (97.81%)
    • 7 positive comments (2.19%)
    • 7 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.9 Issue Resolution
    • 2.7 Reachability
    • 2.2 Cancellation
    • 2.3 Friendliness
    • 2.1 Product Knowledge

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Posted by Grayson4

Goodwill in mt pleasant sc is a joke the staff and some of the employees are so rude.I have shopped at this store since it opened but now Iam disgusted with this place the customer service is terrible clothing and wares are pathetic. Store is poorly managed cant tell who the manager is lady walking around in heels and no uniform. Whats going on goodwill?

Posted by An Ex-Loyal Customer

I once was one of Goodwill's most loyal customers; however, after the return policy was changed, I stopped shopping there. I purchased all of my family's clothes and would only return them if they did not fit after they tried them on at home. Dragging my whole family shopping with me is not an option. Being unable to exchange anything is too risky and no longer a good deal if something is wrong.

Shame on you Goodwill for being greedy and self-serving. You do not care about your customers and your business will suffer.

Posted by Anonymous

Shopped at your store pm Nellis Vegas your employee was so rude im om the store 3 times a week i ask her name she ask mine said sje would lool at the receipt after i leave the store she has no vustomer service skills telling other employees how rude iwas a mam walked out with a bag of clothes stolen her name is Cassandra please call after she is spoken too

Posted by nomoregoodwill

I'm done shopping at Goodwill. They are the worst charity I've ever encountered. I will never donate another sock, shirt or skirt to them ever again. Sick and tired of seeing 2.99 price tags on Dollar Tree items, 3.99 on microwave-trashed plasticware, cracked plates and burned teflon pans -- they are selling free magazines for .99 and a can of Campbell's tomato soup for 1.99! Something is very wrong with this charity. They should be investigated. This is fraud

Posted by princess K

Goodwill needs a new name Badwill for PROFIT Only. I used to be a regular customer but not anymore. Prices are sometimes higher than in the store and refund policy is ridiculous. Case in point....I looked at an item with original store sticker $1.99---Goodwill sticker 2.99. I asked them why I couldn't get it for $1.99. Response-we need to make money too. Really!!!!
How much is the CEO making? Never round up your purchase---it's a joke!

Posted by Kimandrous

Went to your store in Reno. The one on Silverado. They started writing their price's on the actual product which is very dumb and looks tacky. Every time I go up to the register with a product to. Purchase. the person running the register puts in what ever price they want always overcharging of course. When asked why they did tat that always say the same thing. I marketed the price on thoughts myself and it's supposed to be a different price always 2 to 3 dollars more expensive then the prices hand wrote in Sharpie on the product. There are no smudges and no room for a larger number its so obviously has not been change. It would be one thing if it was even mentioned by the cashier that this price is different it's just charged different not a word about it. Most people might not notice it. Doesn't that fall under bait and switch you'll never see me on your story again I will be reporting you guys to the Better Business Bureau. you guys already have high prices for a thrift store but just change price at that the register is a rip-off not even mention illegal.

Posted by Anonymous

Good will is not for the community yes they hire people with disabilities but so do other corporations the people who work there work hard for there pay check it also is used to cover up there profits and how they run there businessalso to look good help the neighborhood ya right all clothes that are donated are tax write off for the people who give but good will dont pay taxes its a nonprofit organization but wait they dont wash the clothes before selling them, price for a shirt 10 to 12 dollars pants the same so basically u run a business on enterprise and and make free money its easier to cover everything up because u involve local mental health places to work with u so everyone will think u are doing a good thing not true! You live off of others misfortunes a d make money shame on u the people in the community that need a place to buy cheap clothes are not helpped if the clothes are free why are the prices so high today goodwill is not for the low income person but for the average middle class oh u have to pay rent light and employees so do other stores and there new clothes are clean and the same price I need more clarity!! and what's up with the new goodwill card save money ya after u send about 500 dollar u get enough point to buy one item just keeping it real

Posted by anyomous

Goodwill in sunnyside wa, will never shop there again. Bought clothes for my step daughter. Clothes did not fit, took back three days later with original receipt. The lady said the items did not match the receipt. Everything was original. The employee told me she would not except anything. Then told me I could never exchange anything in the future and that they had cameras. I felt so offended I didn't know how to react. I will never go back. My sister said she would have made a fit, but I was with my baby and did already felt humiliated and embarrassed. I tried to explain, but the employee was rude and kept interrupting me.

Posted by Bryan

We have been a long time shopper/donation customer in the Charleston SC area. We have been noticing the overall lack of maintenance and upkeep of a number of locations West Ashley Shelby Ray Court- Summerville Trolley Road - James Island Folly Road.

Exterior of buildings landscaping shrubs not kept up. Litter and cigarette butts around entrance. Interior of buildings smell terrible, HVAC vents and return air grills filthy. Appears to be no preventive maintenance on a regular basis.

My wife and I decided today we will no longer donate or shop at any Goodwill until improvements are done.

Bryan Smythe

Posted by Casna77

Good will store on ft. Caroline Rd, Jacksonville, FL The workers are always on break or taking thier time getting stuff out. The manager Anthony is super lazy and rude the only good worker they have is Cortez.

Posted by Anonymous

Shopping Goodwill 4 30 years + service + people at the Pineridge store in Naples fl store are rude and raceist sorry 4 ur failure the manager is a sorry sight mrs swan

Posted by Anonymous

I bought 3 pairs of shoes. Took the sticker off bottom because I was told no returns unless I had the sticker. Since I wore the shoes I put the sticker on the receipt. Wore one pair one time and they fell apart. Tried to exchange and store manager told me sticker had to be on shoe. When I explained that I wore the shoe one day and the sticker would have fallen off she still refused exchange. I have called district office...doubt they willl call back. Will never shop there again.cgnt

Posted by Anonymous

The staff tonight were so rude. Every single one of them. The goodwill in New Albany Indiana. They locked their doors 18 minutes before it closed. Maybe even before that but by the time my husband and I showed up it was 8:42.people were still in there shopping and all we wanted to do is purchase the four blue toat boxes for an elderly lady we know. But they would not let us in. We were tapping on the door and on our watches and putting our hands up like what's going on and they all just stood at the counter looking at us and then looking at each other saying something and there was a couple customers looking at us. So my husband finally took a picture of the sign that they close at 9pm.their were only 6 costumers in there. That was dead wrong and I have been shopping there for years. I have felt with the girl that takes all day to cash you out and over charges you because she pushes the wrong buttons and never complained. I mean she 182.00 one time and I started asking questions and another lady looked at it and it was supposed to be 128.00 and I did not complain. But tonight, for them all to just stand there and stair like we were nothing.. I don't understand why they would act like that and I see them all the time. It's ridiculous how the customer service is now a days.

Posted by Badwill

Goodwill is DISGUSTING IN GREED.the ceos make millions off of over pricing donated items. When buying a jacket i get home and find that its sleeves are too short for my husband. I go back the next day to exchange it and the man points to this tiny sign behind him that says no returns or exchanges. Thwy should make that clear when you are first purchasing.

Posted by Anonymous

I was told by the San Mateo store that I could get a receipt for my donation online. Previously the store provided them. I went online and could not find a way to obtain a receipt. Only certain stores provide online receipts and San Mateo is not one of them. This is very poor customer service. I will not donate items again to Goodwill. There are plenty of other companies that will take my donations and provide a receipt.

Posted by Anonymous

I visited the Supercenter Goodwill store in Lake Worth, Florida and my experience was by far the worst I’ve ever had at a retail
Store. The manager by the name of Jose treated the customers there s if they were not humans. I witnessed him pushing a container of clothes on the people, I was afraid for my own life and stayed away. Most people there are elderly and spend the day in the store looking for goods, he has a policy that no one is allowed to sit anywhere in the store. Jose was extremely rude and lacked good people skills. I honestly foresee a major incident happening ( hopefully not death) with either the way he pushes the bin on these people or these elderly having to stand on their feet for an entire day.

Posted by Anonymous

The Whittier Goodwill on La Serna has a lazy donation employee. He refused to accept brand new items in boxes because he did not want to put them in the wherehouse. I went to the Orange Co.Goodwill on Beach where the young men gladly accepted my donations and helped move them.

Posted by JA.Tucson

People shop here because they don't have the money to buy new, and yet you throw whatever is donated into your shelves not knowing if it works or not. I don't know how you price things, if you don't even know if it works. I bought a DVD player for my daughter's room, paid $10 and it didn't even work, that's just not right, all I have to say is goodwill sells what people "donate" they dont don't even check if it works, then have a no return policy, just a bunch of rip offs!!!

Posted by Anonymous22

the management in Marysville Washington is quite the joke everybody violates everybody's privacy nobody follows the rules nor does anybody listen if it wasn't for this problem I would say this is a great company to work for but who picks out the children running the show anyways? I want to stay Anonymous so that I don't jeopardize my job they are that mean here thank you

Posted by Tami

I would like to file a complaint against a employee at your corolville I A store I go in there probably 3 times a week my whole wardrobe is mostly from there and I get compliments on everything anyway this woman I believe she a manager they charnge she’s there after s six the other day I bought a pair of overalls when I got them home I noticed they were broke wher the button snaps was missing the piece that keeps the strap on I took them back two days later with receipt and she wouldn’t give me credit they were not marked defective or I wouldn’t have bought them she’s done this to me before I don’t try on clothes I always have the receipt. I had a stroke I sound drunk most of the time I think this is the reason

Posted by CJ

I hate the new return policy in Tennessee. I bought two steam carpet cleaners at the Jackson store. They looked brand new. They ran when they were plugged in but when I went to use them, neither worked. The hoses were blocked or the suction wouldn't work or something. Had to toss both of them. What a waste of money. At least they were half price so I only paid $4.99 each but I'll never buy electronics from goodwill again.

Posted by No longer a Goodwill customer

Sooo.... the Goodwill in Fayetteville TN told me they don't do refunds at all or exchanges anymore. I don't know that I'll be going to goodwill from now on because of this. It always kind of irked me about the double taxing, & the false advertising (items in the wrong box or items broken inside boxes that you can't open till you buy it). But it didn't bother me too much because I knew if I got a dud I could always take it back and find something else. Apparently not anymore. So your telling me that I give you stuff to sell, pay taxes on your merchandise when its all already had the tax paid on them, and donate my money to Goodwill and this is how they gonna be?? I don't think so, your messing up Goodwill.

Posted by YouCheatedOutOfMyHardEarnedMoney

Returned an item at the West Covina store on the corner of Amar and Azusa. I bought an electrical item that didn't work and it was the 7th and last day for the return. I didn't have time to shop around when I was in there for the return so I requested store credit for another time. They said no and were treating me like I was crazy. They told me to take it back to another store. I was not able to get store credit unlike their own store policy states. When walking out I threw the item in the trash can. They were so rude. Never stepping foot in there or any Goodwill store again. Oh and they wouldn't give me my receipt back

Posted by Jodon

Goodwill in Arvada is the worst store ever snotty cashiers and they try ripping you off beware do not go to this Goodwill

Posted by Mad af

Bought a coffee pot worked fine one time now I find out it's leaking water/coffee all over my counter. Sounds like I'm out my $7 since its been over 24 hours and it's electric. Going to go throw it in their parking lot in the morning.

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Posted by Anonymous

I want to highly commend Jonathan the manager at the Carbondale, Illinois store. He is very polite and courteous everytime you see him. He does his best to resolve issues for all the customers. He is an asset to your business. I will gladly donate and shop at that store.

Posted by Rachel

Just wanted to let you know, when I was visiting Greenwood, SC store an employee was the very best. She was so helpful to me when I was looking for an item. Her name was Angie and she has beautiful red hair. She seemed a little shy but was friendly.

Posted by Anonymous

As I was shopping and looking around I experienced great outstanding customer service. Maria Avila was extremely helpful in helping me find the right items I was looking for. She is just the best most helpful employee I've met.

Posted by Anonymous

Excellent quote and customer service from Chris at the Macon Goodwill Auto Center.

He listened, followed up and quoted in a very professional and thorough manner!

Posted by Anonymous

I live and Aberdeen NC, And I love Good Will I am a regular. The reason for me e-mailing you is to let you no you have a awesome worker on your hands I dont see why he has not been promoted I tried to get him to come to my store but he's satisfied and I told him I would put him as a key holder and work on him to become an assistance manager at Dollar General he said that he is waiting to get a manager position at Good Will Industries that he has been trying for the past 4 years so im going out my way because I believe that this young man I have saw work the cashier the door hanging and he does something and the back I hope you are proud because as a customer I am proud. I see him doing multiple jobs and he always smile thats a sign he enjoys Good Will Industries. He makes the customers keep coming back The person I am speaking of is Matthew Prince at Good Will and Abrdeen NC And Katina is a awesome manager as well and abrdeen NC I hope you put this into action because he is being notice by some one.

Posted by Anonymous

Keishon at the Tulare, CA location was very polite and well mannered and very helpful. He is the epitome of good customer service!

Posted by Blarbonymous

I have nothing negative to say about Goodwill. Their products are priced reasonably and most Goodwill stores that I have experienced are very clean and pleasant.

The staff is friendly and helpful. I once purchased a nightstand from a Goodwill in Green Bay, Wisconsin, and the worker helped me load the large (and heavy) item into my small car. It was certainly a challenge, but the worker was extremely helpful and went above and beyond to help me.

Great work, Goodwill!

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Posted by FireBugg

Goodwill is a good company to work for but lately the types of people thats been hired are rude and not professional at all the store that i have been in for several years is filthy and full of dust. The customer service is awful. Nasty bathrooms and no one seems to care.I have donated to the Bensawyer location for years but will never visit or donate to this store again.

Posted by Auntb

My step son works for Goodwill in Corinth, MS. He told me that he as an employee couldnt buy stuff at the store because he works there. I think thats pretty low down and sorry. Just because someone works at a place shouldnt mean they cant shop there. Thats the most retarded thing ive ever heard. Infact employees who qork there should be able to buy from there plus get employee discounts. Plus its a public store he can ahop there if he wants to. Its a public place.

Posted by Andrea Henry

My is Andrea Henry and I work for goodwill and Elizabeth manning is my manger and she is very unprofessional to be a manager she talks about coworker and customers.

Posted by Anonymous

I feel l was discriminated against. The store in Odessa has a now hiring sign by the street. I applied several
Weeks ago and never heard from them. Well I was in there today, the sign was still there. When I walked in the manager was right there so I asked him about a job, and told him I had applied a while back and was still looking for enployment. I am white. He told me that he was hiring cashiers but that they need to be bilingual.
Well standing right beside him was a white woman. Well before I left the store I asked her if she was bilingual and she told me no.I am well qualified to work there and I found it offensive. Laurie

Posted by Anonymous

I work with someone at the chino hills store he been harassing me he wants me to transfer I can't I live close and his name is Morris he lies and makes up stores can you transfer him he lives in Riverside

Posted by Christa

So I use to work at the goodwill in Sanford fl 32771 on highway 46, I quit back in May 2015 because I found a better job that paid more. And yes I have been coming in and checking up and saying hi to some of my co-workers and I've honestly been hearing that things have gotten bad since Michelle Smiley left and then Rick who isnt the general manager but was in charge and is still in charge there . He's had a few people walk out or quit on him because of the way things in that place are getting and the other day I went to drop 2 pairs of shoes off and happened to look in the back room/where house area and it was a disaster, I've never seen it that bad even when the first of the year came around we still had room to breathe that to me was crazy... And I believe it's because Rick won't stop ordering more stuff to be shipped to the store and that is a safety hazard for both the employees and the customers because we all know that the customers try to walk through the back as well.. My suggestion is to have the CEO walk through that place unannounced and see how much of a mess it is and how bad Rick is really doing... When I found out Michelle was leaving that's when I started to look for a better job because in my opinion Michelle Smiley leaving is probably what made that place fall apart. and I didn't want to stick around and watch it... She held it together no matter what anyone says and she did her best to stay positive everyday that she worked I saw her come in most of the time hyper with a smile on her face and ready to start the day and yes she worked most everyday and almost every shift she worked was a 12 hour shift or longer but she went for something better in the company because she had her boss' Anna and Rick on her all of the time to make sales and do better even tho she was making sales and I'll tell you right now she did better in the 2 years she worked at that store and she never not once ever had one of her employees walk out or quit on her I'm not saying that she needs to be brought back to the store because I completely understand why she left but I do think that you need to find someone like her to take over that store because Rick being in charge just isn't cutting it and the co-workers that I consider family are falling apart because it would seem as tho Rick cares more about keeping the place a mess then having everyone still work as a team and keeping the place clean..

Thank you
Christa Faint

Posted by Anonymous

Worked at st Robert for 2\5 years the abuse and treatment horrible. Vickie would say horrible things to me in front of other staff and was I a lead. The day it was minus 12 and opener vickie left message I had to unload the whole st Louis truck and I did with no winter proper clothing. I'm was so cold had to have Kim help me close the trailer. Kim heard my shoulder bone break. Workmen comp no ex rays put in sling and physical therapy. After 6 months in sling Vicki at me for production got my own doctor. Being antique and bargain shopper and know what's worth I put out full carts and good price . I know value and had things put on line. Wrote a statement about kim and Anita fixing pricing and buying it. Anita gets fired for stealing a deposit which she said would pay and spent money on attorney. Deposit found at bank not my friend she could sue the bank and you. You say not profit organization know better.


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