Posted by Fed UP
I had a Certificate of Deposit mature the end of April 28, 2016. I sent them a letter with DETAILED instructions on April 5, 2016 telling them where to wire the money as well as interest. They did not wire the money upon maturity nor have they responded to any of my inquires as to where my money is now. I tried calling after waiting 40 minutes - no answer. I sent an e-mail. They said I would be contacted by one of their representatives. No call, etc. I called again. Another wait of over 35 minutes. No one ANSWERED. I sent another e-mail still no response. Three days and no response and no money. I have dealt with banks, credit unions all over the US they are the very worst.