Posted by lyjaj
Gigabyte repair service and customer service is horrible!! Will never buy a product from them again! Had my laptop for under 90 days when the left hinge broke. I called and explained and was told that it was still covered under warranty. However once I paid to have it shipped to them they said they will not cover the repairs - "We're sorry, but physical damage is not covered under warranty. The hinge and cover are physically damage and needs to be replace." I had to pay $165 for a hinge to be replaced the computer had no damage other then the broken hinge. DO NOT BUY A AORUS (GIGABYTE) COMPUTER !