Geico Customer Service

User Reviews, Ratings and Comments

Geico customer service is ranked #231 out of the 939 companies that have a rating with an overall score of 43.97 out of a possible 200 based upon 460 ratings. This score rates Geico customer service and customer support as Disappointing.


404 Negative Comments out of 460 Total Comments is 87.83%.


56 Positive Comments out of 460 Total Comments is 12.17%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Geico

    Customer Service Scoreboard

    • 43.97 Overall Rating
      (out of 200 possible)
    • 404 negative comments (87.83%)
    • 56 positive comments (12.17%)
    • 4 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.4 Issue Resolution
    • 3.7 Reachability
    • 2.7 Cancellation
    • 3.9 Friendliness
    • 3.2 Product Knowledge

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Posted by Anonymous

Irma from your North Las Vegas office is not very efficient. She not only got my street address wrong but the Unit # was also incorrect. I had to drive 20 miles to pick up my insurance cards because I did not receive them in a timely manner.

Posted by Anonymous

Got a call from you guys a week ago mind you i was rearended 3 months ago the lady said they would give me a check to fix my car because at first they were totaling it because its cheaper to do that than fix what was their drivers fault fORGETthat i am a grandparent homeless and barely making it and i need my car for work and home you want to pay the car lot and leave me no car and no money to get another instead of fixing my freaking car so i have no choice but to drive this messed up car or not have one you idiots have no sense of right and wrong jjust always find the cheapest way out and forget that everyone is different and so is each circumstance i saw 4 ppl in there with me and everybodies car they said was totaled really but 3 of us drive there sad you all are just sad

Posted by loop

when you buy a pickup and make monthly payments you have to get [what they call full coverage insurance]. my pickup was stolen and one month later it was recovered. before it was stolen it had a ding in the rear bumper, and a shopping cart dent scratch in the middle of the passenger side front door. all other dent's, bend's, scratches, burn's,and everything else was put there by the worthless piece of pig dodo that stole it. geico is just as worthless as the worthless piece of pig dodo that stole my pickup. geico is not fixing my pickup according to, what i thought, the policy they sold me, said it would fix. they did not tell me that i have to pay a deductible per dent a deductible per scratch a deductible per anything. Now my pickup is not getting fixed the wright way.

Posted by darin

i called in to have my home address changed since I moved and my auto insurance went up $17 a month more for no reason.. I live in the same county as before, in fact I am also closer to my work now (about 5 miles from my work and before it was about 15 miles.) They told me that I had on my policy 12,000 miles a year on my car I drive to work, would I like to change that so I said yes I am a lot closer to work so reduce it at least to 10,000. when in fact I ACTUALLY had 5,000 miles a year to work so it should of went off of that and then reduced it to maybe 4,000???. It was so easy for him to raise the miles to fit his suggestions, but he said there is no way of putting it back to what the miles where before I called him to have my address changed. I now live literally 5 minutes from work now instead of 15 min and my rate went up $17.00 a month. POOR service and communication with your insurance agent. I Do Not feel that I have to fill out a questioners on my miles and send it in now to have it put back to where it was... HIM mistake. Note; I have been with Geico for many many years, good driver and no claims.

Posted by Laura

Called last night and asked about a policy for my brother whom was purchasing a vehicle . Spoke to Cynthia wright ... she was interrupting me very rude then she transfered me over to a supervisor Britney Maguire... and oh my goodness. She was worse than Cynthia. This lady interrupted me, belittling me, calling me a liar then she transferred me to a sales rep... Aaron. Geesh... geico honestly has the worst people working under them. Just rude. I will be looking elsewhere for car insurance and insurance for my home. I will NOT be treated this way when I'm paying people. Pure sadness

Posted by JJ

Do not switch to GEICO! I had two people tell me I would be sorry, and they were correct! There is not enough time to explain all that we have been through with them, but they certainly can't be trusted. I am going back to State Farm immediately!

Posted by scott

In 2012, even with Superstorm Sandy, Geico earned a profit of 680 million. But aside from that profit, Geico and it�s mother company Berkshire Hathaway holds 73 billion dollars in reserves. That�s 73 billion dollars Geico has set aside in case of a lot of claims. What does it do with that massive pile of money? It invests it, of course. That 73 billion invested conservatively is earning an additional 4 billion or so in interest. Far more than the underwriting profits of the company.

Posted by Anonymous

I've been with Geico for years and never had a bad experience until just recently. Upon getting my car back after a fix from an accident I had, I noticed, at the point of getting an oil change, that the plastic under guard, that covers the underside of the radiator area had not been replaced. Talking to the agent he told me that the reason they didn't replace it was because it wasn't there to begin with. I told him that I picked the broken one up off of the side of the road after the accident and have it. he told me that he would call the dealer where I had it fixed and order a new one. It's been two weeks now and I haven't heard from him and the dealer is ignoring my calls and messages. I feel that the attention to this claim was not as complete as it should have been. Adjuster's name is Brian. Feeling VERY LET DOWN.

Posted by Anonymous

I have no words for Geico. Every few months they increase my premium. When calling to ask why this occurs, the representative stated that the medical coverage went up in my zip code, so my premium went up "just in case I get into an accident." So it's completely warranted to charge me an extra $10 for this reason? I found this insane and let the representative know that I would search for different insurance if this is what is going to happen every two months. I've worked for an insurance company for 6 years and never have I heard this before. I will definitely be looking for different insurance.

Posted by Meshaf

Refusing to repair most of tbe damage done by their insured after admitting full liability

Posted by Seacaptain36

They were quick to drop me when My wife was rear ended by a truck. It was not her fault, and Geico didn't have to pay. Still they dropped me. Then I get a quote for my daughter who lives with my ex-wife and they stick me with additional driver fees. She doesn't live in my house or use my car. Then I said I'm gonna make sure people know how one sided this company is. Don't use them for anything. So many other insurance companies to use. Stay away from Geico.

Posted by Ceca

Absolute nightmare. I was involved in an accident where we were at a red light, and out of nowhere a young female driver slammed into a guy behind me and pushed him into my car. Both cars were totaled, he had a back surgery and my back was so messed up that I ended up with multiple treatments 3-6 months each long. This happened in December 2013 and I have yet to get reimbursed for my medical bills. The last letter I received was in January 2016 saying that they need additional 60 days to review my claims - why?!. I have an attorney and we had to sue because it has been more than 2 years. We are still in limbo. When I was reporting the accident initially to Geico the guy asked me for my social security number! That was completely illegal but I thought it was mandatory. He said 'well, you volunteered that information! On top of everything, I am receiving their flyers and marketing come-on's in the mail - to switch to them, LOL!

Posted by gosupes

I was rear ended by a young driver while stopped in traffic waiting for a car to turn left into a driveway. I was hit so hard, the drivers 3000# Honda pushed my 5500# truck into the car ahead of me. Police were called, and the driver of the Honda was cited. The driver was insured by Geico and has admitted to fault. The repairs for my truck and rental reimbursement were paid quickly, but I always had to contact them to get the ball rolling, they would never contact me. Now, I am still waiting for them to contact me on medical reimbursement. I was diagnosed with moderate whiplash and I am nearing the end of treatment. The Geico adjuster will not return my calls, will not answer her phone, nothing. I consulted with an attorney but have not hired one yet. I would rather keep this civil and not have to rely on the courts, but they are not giving me many options.

Posted by linda

I called Geico to investigate their prices on auto insurance on 2/22 and 2/24/2016. The first call was informative and the customer service rep was very nice, however, when I told him I could not make a decision over the phone at that moment he became pushy and agressive, then expressed some dissatsfaction at my decision. I recieved my quote via e mail which I felt was satisfactory. The next day I called and spoke to another rep who took my order. All was fine until he asked me if I ever had a claim and I told him yes and the circumstances. Then he kept asking me about it, he asked 5 times in five different ways, trying to trip me up. You could tell he thought I was lying. Then he told me there was a collision claim against me with my current carrier. I was surprised and denied it. I have had no collison ever, at any time. He repeatdly put me on hold, ( probably went to the bathroom), said he had to call my carrier, then came back and said the collison claim "was of no matter and not to worry about it". His words. I asked him for the date and claim number and he gave me that information. I gave him my credit card number, then out of nowhere he said "Oh, I see something here on my screen I missed before. I am sorry. I cannot open your account. You have to fill out a paper app which will be mailed to you in 10 days." I was very surprised and asked him why. He replied "You do not fit the preferred customer profile". I ended that relationship. Geico? Joke-o.

Posted by

I'm so dissapointed in grieco becuase I cant even get a response from them on my claim its been reported since Jan 26 its been available to an adjusted since Feb 2 n no response my claim number

Posted by Me

My daughter in law's car was taken from in front of our home. Then who ever took it wrecked it. They are becoming the biggest nightmare over this. They now want a full print out of all the calls made to her phone that night to prove the police called her to tell her. They are a nightmare and I will be taking my business elsewhere.

Posted by Disappointed Customer

I have been a Geico policy holder since Sept. 2006, in the last two years I have seen an increase to my policy with no reason for the increase, NO ACCIDENTS, NO TICKET. Last renewal I asked why my policy continued to increase and the representative was not able to provide a reason. Today 6 months after that conversation I received the new policy renewal and again the cost increased so I decided to call a competitor(Progressive Ins.) Not only did I get a policy with the exact same coverage but I also got a policy with 50% savings. My monthly payment changed from $326.00 to $164.50. SHAME ON YOU GEICO FOR STEALLING FROM ME FOR SO MANY YEARS!. AND BELIEVE ME I WILL MAKE SURE TO LET EVERYONE KNOW ABOUT IT.

Posted by JRL

I had motorcycle insurance with GEICO. All my other vehicles and home were insured with someone else. I got a speeding ticket in my pickup truck, and GEICO used that as an excuse to DOUBLE my motorcycle insurance rates. Called "customer service" and got the basic "too bad, that's the way it works" response, so I said fine, drop everything except collision. That would lower my rate to less than what it was with full coverage prior to the speeding ticket. What do they tell me? New Mexico LAW prohibits us from doing that over the phone. What BS. I said, okay, email it to me. Oh, no, we can't, NM LAW prohibits us from emailing it. ALL transactions of this nature by LAW have to be snail mail. So I said fine, send it. They didn't. I called them four weeks later. They said, oh, sorry, you have paperless billing, so the computer automatically did not send any paperwork to you. Whaaaaaattt????? She said don't worry, I've corrected it, the paperwork requesting the reduction in coverage is on its way. I waited another three weeks: NOTHING. In the meantime, I sold the motorcycle. I called them up to cancel. They said the same thing!!! I told them that excuse was BS, that there is no LAW in New Mexico that states insurance companies can't do business for their clients over the phone. What a crock. They ended up emailing me the form to drop the insurance. I complained to my (R) Congressman Pearce's office. They called me and said nothing they can do, because there is no violation of law. I told them that was the response I expected since Congressman Pearce gets money from the insurance lobby!!!! Job well done, Congressman!!! Bought and paid for, like all the other politicos.

Posted by JNICE79

They lied to me on my promise time told me 4 weeks to finish my truck then called me 3 1/2 weeks later to tell me they are going to have to replace the scratched window and that it will take 2 more weeks when i told the adjuster the 1st day he was gonna have to replace it when asking to extend my rental no one could help my adjuster his supervisor or the customer service girl who refused to give me anyone's number after my truck is fixed they will be loosing my business for ever worst customer service in the industy

Posted by broken for Christmas

Geico is not taking responsibility for the damage their insured caused to me and my car. Although it was clearly the other drivers fault geico says it was both our faults. That is a complete lie.This seems to be the way of doing business with this company. I would love to join your classaction against geico. I feel like they have messed with too many lives with little consideration.

Posted by Tati

Geico is saying that they cannot pay for my window being broken because it's under a 500 dollar deductible and someone broke into my car when I woke up it was glass everywhere and they are saying that they can not replace personal items that were still in the car that were stolen and they are saying there is no such thing as full coverage and any insurance company and they were never be a full coverage policy in insurance company. Can they really do this?

Posted by Anonymous

I have renters insurance through them my apartment got broken into I filled out a claim online and it has been over a week but I have not spoken to anyone. Everytime I call I get the run around, long wait times all I keep hearing is I have to speak to someone name Josh but all I get is his voice mail everytime.....they have definitely lost a customer.

Posted by Anonymous

After being on hold for 30 minutes, I decided to call back the next day. 40 minutes on hold. The only place I have found this bad is the IRS.

Posted by anonymous

GEICO is the worse company ever. I've received poor service since I've had them. I got in a car accident and they want to give me a back a car that can't back up. I will b switching insurance companies asap. They don't wanna repair my car and don't wanna pay for the rental they gave me nor even contact me about what the status is of anything. Take it from me please don't get insurance with geico.

Posted by lye1970

After 7+ years with GEICO, paying premiums for 3-4 vehicle on average each year + 2 motorcycles + Homeowners Insurance. Service loaner vehicle my wife was provided while her vehicle was in for a warranty service had it's bumper "grazed" while at work. We've also been paying for Uninsured Motorist coverage. But because it was a "temporary" replacement vehicle, "it's not covered" by the coverage that has $250 deductible. Instead by "Collission" that' happens to be $1,000 WHAT A BUNCH OF BS. Oh well, I guess I need to change my Insurer.

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Posted by Gabrielle

Dear Geico,

In a time where customer service is deteriorating in many companies, I would like to express how much I appreciate the service I received from several Geico agents I recently spoke with. It was a pleasure dealing with your professional, friendly, competent and resolution oriented agents.

Keep it up!

Best Regards,

Gabrielle Maurrasse

Posted by dogfish

Customer service and easy web site is not questionable when you buy insurance coverage. I have been insured with GEICO for more than 15 years. I have no claims, no tickets or accidents. I worked for the US Government. When GEICO increased my rates I switched to another company. GEICO's rates then became more competitive and now two years after GEICO insurance they raise rates again for no reason related to me. Customer service only said because insurance coverage in my area costs more. I have been living in a small town for 14 years and we still have no traffic light. All customer service can suggest is to reevaluate my coverage options.

Why should I elect less coverage when now I can get more coverage with another insurance company (USAA).

GEICO and even a few more insurance companies should take this advise: DECREASE ADVERTISIMENT AND JUST GIVE DESERVING POLICY HOLDERS SIGNIFICANT COMPETITIVE RATES. I do hope that GEICO's lizard gets eaten by a cat. After many years I no longer save 15 percent or even 1 per cent. Get real and save all of us money. GEICO does not even have real hometown physical offices like other companies so why are they not more competitive.

Posted by Martin

I am a GEICO policy holder who was involved in an auto accident in North Carolina on Sept.11, 2014. We were one of nine autos involved in the accident. GEICO was very responsive both to our needs during the accident as well as their adjuster who worked very fast to ensure that our car was repaired and we got back on the road to continue our trip. I can say that everyone working at GEICO was excellent.

Posted by Anonymous

had a sudden policy cancellation notice and called customer service why we had received it since we never cancelled. customer service representative andrew was very patient and great in finding out what had happened and fixing everything. thank you andrew!

Posted by Bill

I have had Geico for approx. 10 years. 3 cars and a 32' Class A motorhome. My car was total by a careless driver 2 months ago. I was not surprised that I have been completely satisfied with the customer service with Geico. Fast appraisal, totaled thank you maam for changing lanes in the dark without a blinker in the middle of an intersection at 60 miles per hour. The c.s. dept handle both the auto claim and the medical portion with good advise and very promptly. Rachael stayed in touch throughout and met all me needs. I was disgusted with Allstate the at fault driver's ins. co., rude and tried to put fault on my actions. Thank goodness for Geico, extremely please with this difficult circumstance

Posted by Joan Brady

I just recently had to use GEICO for a minor accident and I want to thank you for making me feel comfortable and how quickly everything was done. work done on my car was beautiful and the whole experience made me feel so good.

Posted by AELignor

I am from Roswell, NM and just had an automobile accident. My adjuster is Blaine Bearden (?) not sure of spelling but I want to say this adjuster deserves a Straight A in all categories!!!! He was kind, offered quick answers and perfect service and made this horrible incident for our family much easier to deal with. This man deserves a raise!!!

Posted by Uncle BoB

Geico has been the best by far, insurance company I have ever had. I have been with them for 15 years and have always had the BEST customer service of all my 30 years of having insurance. I may pay a little more than some of the other fly by night companies but the experiences I have had with Geico are worth it.

Posted by Anonymous

Am I the only one who has had positive experiences with Geico? I was side swiped the second week into a lease on an brand new Jetta by a woman who, coincidentally, was two weeks into her new lease on a honda. Geico's response was immediate. I chose to go to a Geico shop. They did crappy work so Geico allowed for me to go to another shop to have it fixed correctly. Shortly thereafter, I was rear ended in bumper to bumper traffic on the parkway and this pushed me into the car in front of me. Again, the only hold up in this case was the Allstate agent the guy who hit me was using. I even used the same shop they referred me to the second time because I liked the guys so much. The first accident they came and assessed my car at home and the second they came to my job (or vice versa, it's been awhile). They even came to my job when I had the complaint about the crappy work the first body shop did. I'm very happy with Geico over all and I'm sorry you all have had such terrible experiences.

Posted by Anonymous

I have recently had the misfortune of having both of my automobiles damaged by others. In both instances I filed a claim with GEICO and I would like to comment on the service that I received from the Claims Team. I dealt with two different ladies and both were very delightful to talk with. I found them both very knowledgeable and professional. They made filing the claims "a walk in the Park". The ladies were Cssandra Tippetts in Tucson, AZ and Michelle Robinson in San Diego, CA. The claim numbers were and respectively. Then I dealt with Jason Berkowitz my adjustor. He was also very professional and knowledgeable. He took over the repairs on both of my cars and kept me informed. The repairs were accomplished at Jimmie Johnson Chevorlet in San Diego, CA. If you have others like these three I would have to say you have a terrific staff. My overall rating of the service and personnel that I dealt with is absolutely OUTSTANDING.

Posted by Above Satisfied Customer

My name is David Kennedy and I have had my first auto accident in 26 years. My Geico Claim Number is I have been assigned a claims representative named Scott Allen and the purpose of this email is to comment on Scott's professionalism, his thoroughness and commitment to the customer experience. I have not chased him down once and yet he has reached out and kept me abreast of the progress and expectation. I hope this email finds its way to his Boss and the positive comments serve to let him know what a good job he is doing.

Posted by JustamominVA

I have been a customer for 25 years. I think we may have had 3-4 claims in that time. we have never had any problems with claims, customer service, the website, nothing bad to report. Ever.

Posted by Informed Consumer

The vast majority of these negative comments seem to stem from a general lack of understanding insurance from the reviewer. Couple of tips:

1. If you are at fault in an accident, your rates WILL go up in almost all cases. This isn't specific to any one company.
2. You have to pay your bills. If you don't, your policy will be cancelled. Again, this isn't specific to one company.
3. You should not expect companies with millions of customers to call you if you are late on a payment. The manpower needed for that would skyrocket your premiums. Also, for every customer that would appreciate a call, an equal amount would complain of harrassment.
4. Rates go up just like everything else. Gas, groceries, electricity all go up. It's called inflation.

If you have realistic expectations, you're not dissatisfied as much. I've had insurance with Geico for years. Had multiple claims and have always gotten top notch service and fair settlements. Their price is hard to beat and their website is the best of any auto insurance company.

Posted by Anonymous

I don't know why there are so many negative reviews about Geico. I've had nothing but the best things to say about them, yet I keep hearing how much they suck. They have always been the cheapest out there; even USAA is a couple hundred more for the 6 month premium. I've had 2 claims, one when a truck side-swiped me and I just filed another for a deer that hit us on the highway. And both times the first thing they asked was if anyone got hurt and how we were feeling. The customer service has always been so genuinely nice to me even while filing a claim. Not only were there no problems, but when the truck hit me, they not only fixed the damage done by the truck but they fixed other things that had nothing to do with the incident and the car looked better than before! Maybe I'm just lucky but I haven't seen them try to get out of anything; instead they seem happy to help.

Posted by ljohns09

The customer associate that I spoke with was absolutely wonderful. He helped me file my claim/accident report quickly and effectively. He called me the next day to check and see how the process was going. He also contacted the other insurance company for me in order to start the repair process quicker. I am very impressed with their customer service, and that says a lot.

Posted by Anonymous

i can't believe you geico hire some one like jenna darrell to your claim manager because she is rude, also she has no patient with customers. since that day she acted like she doesn't care about any of customers felling, i think she does not deserve to be a geico employee. she even asked me: where do you find my phone number? i am a geico customer i think that was an insult, i think of leaving geico but because that was the first a geico representative acted like that i let it go, do not hire someone like that no more thank you

Posted by Sarah

I've been with Geico for about 10 years now. They were a significant savings for me at the time, and as far as I know, they still are (though I've not looked elsewhere). I have bragged about this company, and bragged, and bragged. Every single time I call, I am able to get customer service immediately. Every question I have, is very easily answered by the person who answered the phone (I never have to ask for a supervisor).

My experiences with claims:

I had my vehicle struck at the apartments where I lived. Not sure what happened, as the car was parked at the time, but it pretty significantly damaged the rear quadrant on the driver's side of my vehicle...the door, and into a piece on my car that extends from front to back. I called Geico immediately, upon recognising the damage. I have a $500 deductible, but was told it could be lowered to $250 with a police report, which I got that evening. Later that night, a Geico representative called ME and wanted to know if I'd received the report and was ready to move through the process of having my vehicle fixed. I was getting ready to leave (Atlanta, GA) for the summer, and go to Louisiana...told them I didn't want to have the repairs done right now. They asked when I thought I might be ready, and I told them when I returned. They asked when I was expected to return, and I gave them a date. They asked for a good time to reach me and I told them probably at about 10am. Almost 2 months later, on that exact day, at exactly 10am, I get a call from Geico asking me if I was ready to have my call repaired. I laughed, and told them I REALLY did want it fixed, but needed my car that week, and gave them a new time and date to call back. Exact time, exact date, I received another call. Still was not ready to have my car repaired (the damage didn't effect driving), and had to tell them I would call them when I was ready. I was very pleased with their EAGERNESS to resolve the claim, whether for their own books, or other cause.

While in Louisiana, my fella and I both got out of the car, and he locked the doors when he got out, with my keys sitting under the driver's seat (the plan was to take groceries in and come right back out to leave, so I didn't bother to carry them, so I could take in more bags). So, I was locked out of my car, 1k miles away from home. I called Geico "on a whim", and gave them the situation. She asked me where I was, and asked me to hold. She was back on the phone within 4 minutes, and told me someone was on the way and should be there within 10 minutes. Within less than a half hour of making that call, we were back in the car, and received no bill for the service.

I have the mechanical breakdown service on my car. It's a 2006 PT Cruiser, and when I am running the AC during the summer time, it tries to cut off on me at traffic lights and stop signs. This drove me nuts last summer, but we've read up on it and have learned that this is a common problem for the car. The last time I made my premium payment over the phone, I was asked if everything was going well, and if there was anything else they could do. This problem came to mind and I told them about it (at around 10pm). They were right on it, and the next morning, I received a phone call from their mechanical breakdown specialists who wished to resolve the problem. While on the phone with them, I mentioned I'd never had that initial repair covered (more than a year ago)...they immediately set up for me to have that done.

NEVER had customer service that touches Geico. Their customer service people actually sound like they enjoy their job, and when I'm on the phone with them, it's like I'm the only customer they have. They have gone out of their way to solve issues for me, even when I myself am not terribly concerned. TOP NOTCH.

I read through many of the negative complaints here, and for those reading through them who may be second guessing Geico, do keep in mind that most of the time, people only bother to say their piece when they have something bad to say. Given the number of vehicles and homes that Geico insures, I feel they have a relatively small number of such complaints...and though I wasn't pleased in reading them, I know without a doubt that the Geico I know has been much less expensive, and much MORE attentive, than any local insurance company I've had.

I rate their service a 10+, and I HAVE recommended them, every time the matter of insurance comes up with anyone I know.

Posted by PENELOPE8




Posted by Anonymous

On February 4, 2012, Michelle Peyton
was excellent in explaining and helping
us to improve our GEICO Automobile Policy.
We appreciate her highly professional

Posted by Lafayette

I had an accident in Lafayette LA, with a rental car. Geico paid damages, covering all expenses for both cars. I paid $0. Thanks.

Posted by WCD1960


Posted by

I just wanted to thank Amanda in the claims department yesterday.She was very helpful and I wanted to let people know.Thanks for her help.
Also thanks to Jason Nelson and Bill at 911 collision centers.( on Eclid in Tucson, Az) They did a great job.
They treated me very well and fixed my car very quickly. They were so good at answering all my questions. They treated me very vell and I want their supervisors to know. I will recommed them to anyone I know to go there to get thier autos worked on.
Thanks so much for great service.
Jodi Stachowiak

Posted by scdriver111

I was in an accident today and called Geico immediately after to get the ball rolling. I spoke to a gentleman named Tyson who was SO helpful, friendly and patient. I was, understandably, a bit shaken and probably didn't make much sense but he walked me through everything, told me to answer what I could, and we'd go from there. At one point we got disconnected and he promptly called me right back, so I dealt with him the entire time. Hopefully the rest of the claim process will be as easy!

Posted by coffeejunkie

I called today and was surprised by how quick and easy the phone call was. When we signed up for our policy, we thought we listed the correct lein holder for my vehicle. However, we got a letter in the mail stating that our lien company had received a notice of cancellation.

I called Geico. The phone call took literally three minutes, tops. The girl was very polite and helpful and even offered to fax them without me even asking. She also signed me up for the online account stuff. I used to have a regional insurance provider who was very picky, so had the best rates. Our rate with Geico is literally ten dollars more. And now, wherever we move, we can get in touch with someone (easily and quick apparently, if today is any indication) instead of being required to visit an office.

Posted by Anonymous

I would like to compliment Wanda Semidey. She was one of the best customer service representatives that I have ever had since I have been with Geico. She was very concerned and made sure that I received the best service possible. It took me awhile to find this comment section, but I was determined to find it because Ms. Semidey's outstanding customer service skills should be acknowledged.

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Posted by Anonymous

I had a relative that used to work for their staff counsel in Florida. The way they treat their attorneys, who in turn represent you as a Geico insured in case you are sued, is HORRIFIC. Its all form over substance. Their attorneys spend all their time completing useless forms instead of looking at your case and making sure you aren't taken to the cleaners by getting a judgment against you that is over your policy limits. NEVER BE INSURED BY THIS COMPANY, because their concern is solely about minimizing their costs, even if it means leaving you in financial ruin (and the attorney representing you will be stressed out, over-worked, and probably looking for a new job-all while representing you). All the upper-management are bean counters who care more about a silly form being filled out than the attorney actually looking at a case and formulating your defense. Great culture.

Posted by vitiatex

As a former GEICO customer Service Representative. I'd like to say that we really do try to resolve customer issues as we are best able. I personally have bent the rules and worked days on a single difficult issue just to satisfy and our customers. Sometime we simply can't help the customer, we are often limited by state laws and regulations.
We are highly trained and have to pass a state certified exam just to be a customer service rep.
I worked in a call center (phones) in the service center only so I can't speak for any other sector.
The job was demanding with back to back calls, and few breaks. We were monitored for performance and praised or reprimanded accordingly.
I was often yelled and cursed at for issues that were not Geico's fault ie "I got pulled over and ticketed because my plate has expired and you guys never told me it was expired." Customers need to take personal responsibility for there actions and realize that Geico is an auto insurance company and nothing more...we are not the DMV, your wife, or your cousin who stole your car and drove it into the river.

Posted by Iluvcars

I work at a collision repair facility in ohio, and was briefly on the geico rx repair program. Let me tell you what they do, they force the shops to fix your car for half the cost at roughly twice the normal speed using the absolute cheapest parts available. Collision repair is not fast food service, peoples lives are at stake, and it's many times families #2 investment. If you have your car fixed by Geico its getting fixed by a disgruntled shop at the lowest bid. I can only imagine the horror stories across the country. Get State Farm, they don't use aftermarket parts.

Posted by msgeico

Wow- it is kind of heartbreaking to read the negative reviews.
I have worked for GEICO for a little over 8 yrs, I will tell you sometimes it is very difficult to understand exactly why they mandate handeling of specific transactions in a certain way. Some of the issues are to do with legal issues and sometimes it quite honestly is an effeciency issue. I do go through a lot of training and have to pass background checks periodly to maintain my job so most of us are fairly normal people that have just chosen this as our place of employment. You can imagine by reading the reviews that sometimes it can be a difficult place to work. I will flat out tell you some of the complaints are accurate however there is 2 sides of the story, I saw one in reference to towing and rental for a while there, not sure if it still is that became the norm, but the reason was because of how many complaints that people were making about not having rental car coverage if they had an accident. So it became important to make sure they were offering it to every customer, when I did it I tried to make sure people knew, but what typically happens is the person is at a dealership and there is just too much going on. Some days are better than others, but most of us do try to do a good job. If you really feel that you are not being treated fairly the voice of the customer is 10x more than anything I can say.


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