GameStop Customer Service

User Reviews, Ratings and Comments

GameStop customer service is ranked #545 out of the 946 companies that have a rating with an overall score of 29.95 out of a possible 200 based upon 638 ratings. This score rates GameStop customer service and customer support as Terrible.


609 Negative Comments out of 638 Total Comments is 95.45%.


29 Positive Comments out of 638 Total Comments is 4.55%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • GameStop

    Customer Service Scoreboard

    • 29.95 Overall Rating
      (out of 200 possible)
    • 609 negative comments (95.45%)
    • 29 positive comments (4.55%)
    • 3 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.9 Issue Resolution
    • 2.3 Reachability
    • 2.2 Cancellation
    • 3.3 Friendliness
    • 3.0 Product Knowledge

Add your review!

Posted by Anonymous

Multi million dollar company and they won't let me return a 150$ headset im not happy with. This makes gamestop the money hungry establishment i originally thought it to be

Posted by Anonymous

I recently bought a new controller less than 30 days ago and it kept disconnecting and the dpad was stuck going right and the left analog stick is broke because my dog basically tackled me and it broke the analog stick can i still return it if i have the recipt and the box it came new in?

Posted by ConcernedGamer2

1. Don't buy from GameStop. Their return policy is garbage and left to managers or employees discretion. They also employ some of the shadiest sales techniques I've ever seen. They higher prices before their sales just to slash them slightly below their original price so you don't actually save anything. Also I paid for pro membership and now they have pro+ and my pro status means nothing anymore.

Save yourself a headache do you business else where.

2. You don't need to save your receipt as long as you have a phone number/account with them. It will be in their system. But obviously KEEP your receipt just in case they wanna lie and say its not there, which they will do cause.

Posted by Anonymous

Bought a game a couple of weeks ago that I thought was interesting and didn't even play it but it had a tag that said new on the case so I went back to the store the same day to get my money back and they would not give my money back and didn't even have any rapping on it cause it was on the shelf at the store

Posted by Gabriel rodriguez

So I went to get a game yesterday and I didn't really like it so I thought of returning it but then realized the guy didn't give me a receipt so I was panicking because the game cost me 45 dollars so then I realized the 3 dollar insurance for the game had the date of when I bought in in a sticker on the game so I don't know if I can use that to make them believe me or if it's no exceptions

Posted by Anonymous

I bought my kids some Xbox one games and was locked up and went to jail over a minor mistake I had made I didn't tell my parole officer that I had gotten pulled over before within 72hrs that resulted in me getting 30 days by the time I got out my son traded his Xbox one for a PlayStation 4 and now I'm stuck with $117.28 worth of games due to your all's return policy which is bogus cause I have the receipt and everything really

Posted by Anonymous

i would have loved to purchase the NEW mario cart 2 ds...however the female store attendant at agana shopping center guam game stop would not ALLOW me to even examine the contents. As she shook the box she said " i know what it feel like and there is a console in here" i didnt purchase and i never will patronize that store...

Posted by DebT

We bought the Nintendo Switch for our 11 yr old son with Down Syndrome for his birthday. We have had the Wii for years and thought this would be a great giift for him. Well, he had a real hard time playing it so we brought it back within days of purchase. The rude sale associate said he could give us $128 in cash and 168 in store credit. Seriously?! Should have went to Target or Walmart, they would have taken it back. Now we are struck with a system that will not be used!

Posted by DebT

We bought the Nintendo Switch for our 11 yr old son with Down Syndrome for his birthday. We've had the Wii for years and thought this would be a great giift for him. Well, he had a real hard time playing it so we brought it back within days of purchase. The rude sale associate said he could give us $128 in cash and 168 in store credit. Seriously?! Should have went to Target or Walmart, they would have taken it back. Now we are struck with a system that will not be used!

Posted by Nekomaster

What if I bought a new 3ds and it worked for a while until it decided not to turn on anymore and it's been a little more than a month ago and I had to damage the bottom plate because I couldn't unscrew the last screw so I cut around it to see if there was something inside that got disconnected or damaged but it all seemed fine and I was wondering if I can get a replacement and note that I didn't get any warranty with it because I didn't have enough money for additional costs.

Posted by Anonymous

Are you allowed to return downloadable content that hasn't been used yet, just the plastic that goes over it is gone because i took it off to see if the game was in there then i realize its a downloadable content.

Posted by DaGreat1

I really dont understand how anyone can complain about not getting their FULL money back when they try to return a "new" item AFTER they already and anyone else complaining about buying a gamr that they didnt like or it wasnt what they expected,how about you do some research first to see if the game is right for you before you buy it. Google and youtube always help.

Posted by YayaPanye

Look, I am reading through a lot of these comments complaining about the policy... you guys are ridiculous. The policy states right there on the back of the receipt and is usually even verbally stated. If you want the opportunity to try a game out because your afraid you won't like it, buy the used copy. It comes with a 7 days from original purchase whether you like it or not policy. If you buy a new game and then open it... surprise! It isn't new you dolts, and thus can not be returned as such. I saw a comment where a guy complained he bought a used 3ds, but it didnt look brand new so he was upset... realy bro? Read what you just said. All I am saying is quite being a bunch of internet trolls and learn some respect.

Posted by Elijah

what if you dont have the receipt, can you somehow look up the receipt online?

Posted by Kichie

I attempted to purchase a PS4 and done games but once I was charged their computer went down. Not only was I charged, I didn't get take have my items because there computer didn't produce transaction. I've been dealing with this issue for two weeks now and do I get from the game stop location is that they have an email about it. No wonder why they are going out of business.

Posted by Kemontay

I buy a pre owned 3dsxl it does not look brand new it is damage still what should I do take it back in get my refund or tell them I need another one or should I take it back to GameStop in Emeryville

Posted by Concernedgamer

I would just like to know what is the exact policy about defective products. I read some stores refuse you or force you to buy a warranty or even try to get you to pay full price for a faulty item replacement. I had some faulty systems that were purchased and I want to make sure if they are defective that I can exchange the system at any GameStop store. Each store shouldn't have it's own policy when it clearly states that any defective product can be exchanged within 30 days. It doesn't mention a limit on exchanges of what can be exchanged. I called different stores and they all claim something different and one claimed I had to buy a warranty first to get an exchange. I don't understand how the policy can be used so loosely. I can understand that they want to protect the stores from abuse but it is not a customer fault when a product is faulty and defective. I shouldn't have to travel to different stores to get an exchange on a defective product.

Posted by Vontae08

I brought a game Saturday and tried to return it Sunday but they where closed . I went back first thing Monday monrning and all I could get back was 20$ for a game I spent 63 on and didn't even have a 48hours . The return policy for GameStop is horrible they should atleast throw in a 2-3 day grace period for after you buy a game you can get your full refund back .

Posted by Anonymous

Just bought a game less than 24 hours ago and they refused to refund for full price or exchange it because the plastic around the game wasn't with it. The clerk only offered me the buy back price which is less than half of what I just paid.

GameStop is the official used car salesman of video games.

Posted by Regulators42894

I have NEVER had an issue with Gamestop at all they have always taken care of me 100% love our guys and girls in broom county ny there all awesome keep up the good work guys !!!

Posted by Don

I bought a new ps4 slim last year never really played online stuff untill recently because I never had psn plus, if I had gotten psn plus sooner I would've found out that gamestop sold me a used ps4 but marked it as used and they are denying it. It's odd how the hdd drive which I've only taken out once since owning ps4 has deep screw scratches in plate hold hdd in place among other things like my ps4 cereal number not registered so the only way I could verify I owned the ps4 was by providing my card number to Sony as proof I bought a game. Gamestop is nothing but a lying crooked thief.

Posted by McLovin

Is a question not a comment for anyone who knows the answer. I bought a call of duty infinite warfare/ modern warfare remastered version but they p in a disc that only has infinite warfare. Can I still return it for the correct disc without a warranty?

Posted by Ryanrogers

I just had a terrible experience at your store in hot springs, AR. I bout a new game 5 days ago and it was far from what I was expecting. I went to return it and they said the best I could get was a trade for 35 bucks less then I paid 5 days ago. This is a bad business practice

Posted by Anonymous

Disappointed. I finally found a elite controller. It�s in Fall River store and apparently they are holding it for someone. What happened to first com first serve. They didn�t buy it yet and it�s advertising on line. I buy a lot from GameStop but this kinda pissed me off You have it or not. If it�s bought or money has been put on it then it shouldn�t be available on line.

Posted by Anonymous

Disappointed. I finally found a elite controller. Itâs in Fall River store and apparently they are holding it for someone. What happened to first com first serve. They didnât buy it yet and itâs advertising on line. I buy a lot from GameStop but this kinda pissed me off You have it or not. If itâs bought or money has been put on it then it shouldnât be available on line.

Add your review!

Posted by Reno

Just found this site, or I would have posted sooner. Last Dec. 25th I purchased a game, online, which GameStop had oversold keys to. I was told that not only would I receive a complete refund, but I would also receive the game, for free, when they got more keys. It took nearly a month, I'm sure it was due to the holidays, but I got both all my money back, plus the game for free. I couldn't be more happy with their Customer Service.

Posted by Awesome guy

Gamestop has by far the BEST COSTERMER SERVICE. The workers are awesome and really good at their job. SHOUT OUT TO MS.Rylee from 3 days ago [I think] This Kirby game is awesome and the crystal game on it you mentioned is as you said a favorite.Rylee is an awesome worker she maid me think I have to buy something just so I could find this website. Chances are you don't know who I am much less remeber but who csres! I will be back gamestop and I will promote you,so you guys should reall consider thanking Ms. 408401 Rylee. Pensicola FL needs more workers like her. Farewell and be blessed! Oh if there's any phycho's who wanna track me down for my ending remark please reconsider.

Posted by loribansemer

don't we have enough problems with young people having skewed views let's have a commercial where elves Steel video games and a reindeer like yeah what I'm out of here seriously time to find somebody new in the advertising department.but on a good note I got a great deal on a3ds and the guy was really cool 27th Street Milwaukeedidn't get a chance to take my survey pass it on

Posted by BrandyBelle

While I see that many of you on here have had terrible experiences with GameStop at several different locations this is lamentable. My local Gamestop, Berryvill AR is awesome! The staff is friendly, knowledgeable and willing to help you in anyway that they can. I have had nothing but wonderful service from this team. I have two boys and a girl and the store manager has a daughter the same age as mine and she is always ready to help me make selections that fun and appropriate for my kids!

Posted by DKF-17

Gamestop better not do this thing again I got all excited for Second Suns release today just to find out that only people who preordered it had it released for them.Sucks a release date should be a released date not a pre ordered pick up day.

Posted by IactuallyLikeGamestop

PS4 I had bought would not eject the DVD that was inside. After consulting Sony's website for manually ejecting a disk and trying that solution myself (with no success), I decided to take the console back to GameStop. I had purchased a one year warranty for the console through Gamestop. Then PS4 was replaced and the associate, Matt, managed to get the disk out for me. Serious kudos to Matt and the staff at the Gamestop at the south Glenstone location in Springfield, MO.

Posted by morbius4510

I would like to give huge props to a Manager for gamestop in our small town of Hornell New York 14843. I am not sure of the stores number but a young Manager there by the name of Chris I have no clue of his last name is amazing and a awesome manager. I have been in this store many times and by far he has been the best manager in these stores as I have been to other locations when outside of town. This guy is awesome at knowing his stuff he knows the ins and outs of the gaming world. He has helped me out many times with information and I would just love to get this kid some recognition and I call him kid because I am a middle aged gentleman. I believe those that do a amazing job should always be recognized and pat on the back and this young man more then deserves it. Thanks


very friendly, very knowledgeable and always so welcoming when you first come into the store. There is a huge variety of games and great guide books to games.

Posted by godhelpyou

today i went to gamestop to buy the DLC for black ops 2,uprising before and after i received my DLC the man at the desk christopher made my day he was hilarious and funny full of energy we talked for 10mins today was amazing thanks to christopher

Posted by Mike

Gamestop good customer service, knowledge of their merchandise, and overall very trustable in new and pre-owned games.

Posted by Anonymous

Had a GREAT experince calling gamestop to cancle an online order. They answered after about 19 min. and I was off the phone with them a couple of min. later. Loved how fast they answered and how helpful the person I was talking to was. Would do it again.

Posted by Anonymous

I want to extend my deepest appreciation to Tony of store 561 in the Deerbrook Mall location in Illinois. His service was beyond outstanding. In fact another customer commented to me prior to Tony assisting myself and my daughter what greta hands I was in. This guy is the perfect representative that goes far beyond the call of duty. He is knowledgable,friendly and patient beyond belief. I also noted he treated other customers like royalty and had the same demeanor on the phone. I am now a loyal life long customer.

Dean A.Frankel

Posted by Heather 0020

I love my local gamestop. Knowledgable people that make sure I'm fully aware of the great deals and new products. I have never, ever had a bad experience in my store. I can be one of those customers with lots and lots of questions regarding their merchandise, and they are always so patient and informative, answering every silly question of mine in a very professional way. I LOVE GAMESTOP!!!!

Posted by nyejohn66

I recently git a ps3. i wanted to get the new naruto generation game. went to a store nearby and they said the don't have any in stock. i asked when the will get another shipment. they said within one week, the clerk said that when they get the gasme in, they will call. 8 days later i got a call. i came in and got my game. not hard, they were very friendly.

Posted by Anonymous

Everyone seems to hate GameStop so much...but the truth is, if you go into the store, you usually don't have these kinds of problems. Granted, some of the employees inside the stores can be terrible, but you won't have nearly as many problems if you have a GameStop near you that you visit. I live a few miles from a location with amazingly nice employees and perfect customer service, and I've never had anything bad to say. If the customer service on the phone or online suck, I suggest going into the store and nicely asking for help. It will feel a lot more satisfying getting answers face-to-face and will probably be a lot more helpful. No one at GameStop wants to deal with angry people, though, so, if you're rude to them, they'll be rude to you.

Posted by Notagamer

Great Service; very helpful and understanding

Posted by No Limits16

The gamestop in my town which is washington mo is actually fun to go to. great service, they are very knowledgeable, and they don't go crazy if you don't want to sign up for something. the only thing i have a problem with is that its 20 to 40 miles to another gamestop and being such a small town my store runs out of certain titles that i can't get. other than that its a great place to go.

Posted by Anonymous

About a week or so ago, my son and I came into Game Stop #6566 - Woodruff Rd, Greenville SC. We had a wonderful visit! Eric Gamble was our salesperson and he was AwEsOmE...and he had on the baddest watch ever!! Please know that he made our experience great...he was personable and professional. I was very tired from working all day but I had promised my son that I would bring him to Gamestop, Eric made the time there pleasant. Thanks You Rock!!!

Posted by ajbateman

My favorite of stores i've ever shopped at, and it's BECAUSE of the customer service. (Cobourg, Ont.)

Posted by Anonymous

I have been shopping at GameStop for years, and I have had very few issues with them. The few I have had were resolved in a very reasonable manner, and time frame. There are 4 stores near me (south-west Ohio), and I have always received great customer service, benefited greatly from the employees knowledge.

Posted by JSIcey

I dont agree with anyone here. I have been going to gamestop for the past 7 years and ive only had a few problems. They are always really nice, they know what they are talking about and rarely mess anything up. I dont know where you people live, but where ever it is it must be a pretty crappy place.

Posted by Anonymous

I haven't had trouble with them until the middle of last year and now I ordered two copies of two worlds two off their site and one copy of two worlds. Well the two worlds has been shipped but nothing about two worlds two. I paid for over night shipping so if I don't get them by next week I plan on filling charges because it's BS to pay extra money and not get what they charge you for.

Posted by tigermnm3132

I have been a customer of GameStop for years now. I have had noting but pleasant experiences with them. Although I have never dealt with them on-line, their employees at the stores are very friendly and knowledgeable, and help out in any way they can. I love this place and rarely purchase things to satisfy my gaming needs from any other store.

Posted by xraydog4574

idk about u guys but here in bend my gamestop has incredible service the answer the phone right away thare always nice and the always have thare pre orders and online orders in time

Posted by Anonymous

i love gamestop always great service live here in PHX,AZ all of you who cry bout trade ins it can be fixed DONT DO IT go to ebau or something the company is for making money i go there a lot and know the reps it helps to talk to them and be nice one rep exchanged my broken controller that i had way past the exchange date but he knew me from always going in thats great service

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Posted by ROCKMYSOX525

i currently work at a gamestop as a tenured employee in the south florida region, and therefore choose to remain stating this in reference to an email my store recieved by my dm last week, stating that at the beginning of our shifts, we must call and/or text at least 3 to 5 friends and family mumbers while under supervision of a manager EXPRESSING IDEVICE TRADE POROMOS...i have to say its a good concept but we are not being paid to prostelytize like a cult plus we dont get paid commission.. also walking behing a conter is the best idea, unless you are a store with a lot of traffic; as my location is, and whenever i see customers on the phone a flyer or let them know about our trade promos, they dont want to be bothered...i am a top seller in the company and usually my numbers alone carry my whole district sometimes, but i digress. the point im trying to make is that sometimes i believe we need to be a slight bit less aggressive and overzealous, and do our best to make our valued customers happy, so they keep coming back to buy our fiNe products... im using a friends email, again to rewmain anonymous for fear of termination...that you for taking the time to read this.

Posted by Gamehalt

I've been shopping at Gamestop for 8 years now. I've even worked for them at one point for about 7 months.

I've always loved Gamestop, I've spent thousands of dollars over the past 8 years shopping there. I never had a problem at all until the store I frequent starting letting employees who were knowledgeable about games go,and hiring people who knew nothing about games. The assistant manager they hired never owned a system. I was upset that the people I liked and who knew their stuff were gone.

What really set me off though was the manager and a game advisor banned me from pre ordering because I canceled two of my pre orders. One day, I canceled my circle pad pro, the next day I canceled Resident Evil Operation Raccoon City, because I had read a review on IGN that said it was terrible. After I canceled, not wanting the employees reserve numbers to go down, I pre ordered Diablo 3. I was then told that I can't pre order anymore because in the 8 years I have been a customer I have only canceled 6 times, because I know how important reserve numbers are to employees.

I plan to cancel my pre order for Diablo 3 tomorrow and never return. Customer loyalty means nothing anymore.

Posted by Anonymous

Many of the issues I have read from disgruntles customers are corporate issues and should not be taken out on the employees of the company. The reason you need to go to the same store you reserved your game at is an inventory issue. If 200 customers reserve a game at one location, that store will receive 200 copies plus some for those who haven't reserved it. By the logic of going to any Gamestop to pick up your game, then any one location would have to have enough inventory to cover every reserve for all 6,000 Gamestops. How does that make sense?
With regards to the return policy, would you want to buy a "new" game that someone already played and then returned as new? No that would be unethical. Most stores will even bend that rule if you want to exchange it for something else, however storming into a store and demanding that we return a brand new product because you did not like it and expect us to sell the product as new is unethical. We always tell customers to save receipts so that if their is an issue with lost reserves or lost money there is some form of documentation proving your case. Any issues beyond 30 days, our systems do not allow us employees to look up these transactions so unfortunately the corporate office needs to be called. You might be on hold for a while but someone always does answer and they/us in the store will try and accommodate you customers. There are over 6,000 locations with only one customer support center. Unless you would like them to outsource the center to India or Japan, then a wait is needed to speak to someone. All of our warranties and return policies are on the back of the receipt, and we have them all located on the counters of our stores. Reading these before making purchases will reduce any further confusion and frustration.


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