GE Money Bank Customer Service

User Reviews, Ratings and Comments



GE Money Bank customer service is ranked #803 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 22.25 out of a possible 200 based upon 571 ratings. This score rates GE Money Bank customer service and customer support as Terrible.

NEGATIVE Comments

549 Negative Comments out of 571 Total Comments is 96.15%.

POSITIVE Comments

22 Positive Comments out of 571 Total Comments is 3.85%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • GE Money Bank

    Customer Service Scoreboard

    • 22.25 Overall Rating
      (out of 200 possible)
    • 549 negative comments (96.15%)
    • 22 positive comments (3.85%)
    • 3 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.4 Issue Resolution
    • 2.0 Reachability
    • 1.6 Cancellation
    • 2.4 Friendliness
    • 1.8 Product Knowledge

Add your review!

Posted by Anonymous


I have been getting calls for two weeks from a employee Charles with an accent he keeps calling me Teresa I've told him over n over wrong number that's not my name I'm a widow on disability he has cussed me n I mean called me everything but a white woman I'm very upset of this n you need new employees n I'm reporting to better business bureau

Posted by Daniel May


I recently tried to get a loan for 5k dollars on 03/06/15 & Victor Sung Senior Loan Officer said I had to pay a 95$ activation fee so I could get the loan so I paid it & didn't get the loan so then they said I had to pay195$ insurance fee & within minutes my money would be sent to my bank, so I did, I sent it in a money gram form & they said once they received the money in 15- 20mins the 5k dollars would be sent to me direct deposit into my bank but I didn't get & still haven't gotten it, & after that I talked to Peter Jones which claims he's the President of the Company & he says I have to send an additional 355$ for taxes on the 5k dollars before I can get the loan so I declined & wanted my 295$ that I sent for activation fee & insurance & he said it would take between 6mon-2yrs before I get my money, your Company lied to me so therefore you can never be trusted by me, & these 2 guys need to be fired for real Victor Sung & Peter Jones. Highly dissatisfied with your business.

Posted by gragrathehun


G E Money took my house off me despite me asking for an interest only mortgage, know they are after me because they lost money on the sale of the house despite them charging 3000 in bogus charges i ow 6000 even though the house sold way below the market price, how do i resolve this apart from dispersing into the trees My ex wife who is a joint account on the mortgage has not bee approached even though most of the mortgage was clearing her debt

Posted by MDP and MCP


My wife and I purchased furniture from Ashley Furniture in Concord, NC. We qualified and took advantage of an offer by the company to gradually pay off the furniture with the Homestores/GECRB credit card. Every month we made timely and full payments. We came to the end of the credit terms and attempted to make final payment on the account in the amount of $2185.00. The payment was due by midnite of May 19, 2013. We went through the process of filling out the online payment form for the balance and when submitting the payment, we were stopped and alerted that we could not use a credit card. The amount had to be a cash payment or check. This was the first time we were notified of this requirement. We pulled out a check book for that account and while frustrated that we would be inconvenienced and only notified of this now, we paid the balance with a check and received a confirmation with confirmation email from GE Captial at 2:31:49 AM on May 20th, 2013. Believing that we had finished our dealings with Ashley and GE Capital and on good terms, we were satisfied. Our bliss was interrupted when we received a bill in the mail for $7,578.92. We were notified that the balance and all included interest was now due and the promotion dates maturity date was past and so full payment was due. We sent emails, made phone calls and did everything we could do to try to make contact with GE but to no avail. GE sent the bill to collections and we have now received threatening letters regarding a bill that is for the amount that we already paid for the furniture. We are heavily involved in the business community in Charlotte NC to include Chambers of Commerce in several of the nearby cities, BNI meeting groups, several boards and planning committees in the business district of Charlotte and we intend to inform our community about this matter. We understand that GE Captial has undergone a name change but that has no affect on our plans.

Posted by BC


No wonder GE wants to get rid of GE Consumer Credit. The next best thing for the time being is to change its name in a lame attempt to hoodwink consumers. I opened an account as a result of buying new appliances from Bill Smith Appliances in Naples, FL. Of course, they limited the amount of interest free credit they would offer but did so only AFTER the purchase was complete. Now I can't sign in to my own account. When I use the "Contact us for login help" icon, I enter an infinite loop with no way of contacting GE Credit. BTW, if I miss a payment -- by even a day -- the interest rate on this "no interest for 18 months" offer becomes 29.99%. I thought the robber barons were long gone...evidently not!

Posted by Anonymous


I have recently had GE money bank close one of my four accounts, stating that I made the request - I DID NOT!! - Talking to customer service was a waste of time and the account manager flat out lied to me. Now I am getting another automated message stating they received my request on my Care Credit account and will have a response in 14 days - WHAT REQUEST?? I made no such request. - Your automated system is out of control and my credit score is going in the toilet because someone overstepped their authority.

Official company reply

**To expedite a response, please provide Reference code DM 041614_csc_Anon**

I知 sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at [email protected] with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

GE Capital 4/16/14 7:15AM

Posted by MC


I need to file a ANOTHER dispute against GE Capital regarding my JC Penny Card, and My login won't work, I'm at work and don't have 45 minutes to argue with a CSR, and I can only access the form if I log in. They are practicing predatory lending, and I will be filing a claim with the BBB.
MC

Official company reply

Official company reply
**To expedite a response, please provide Reference code DM 040114_csc_MC**

I知 sorry to hear about your experience. We'd like to speak with you to learn more and assist. Please email me at [email protected] with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

GE Capital 4/1/14 7:23AM

Posted by djtweetiebird


I have to say that GE Capital is a joke. I get numerous calls from the "unknown" number and I have stopped answering them. The customer service representatives for the most part are foreign and I cannot understand much of what they are saying due to the accents. I have tried to pay online for months and have such a hard time that most of the time I do not get through. I am so fed up with this company. They need new management and professionals in customer service.

Official company reply

**To expedite a response, please provide Reference code DM 020414_csc_DJTweetieBird**

I知 sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at [email protected] with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

GE Capital 2/4/14 9:09AM

Posted by kit10n


Purchased a king size mattress and paid off the promotional balance off early after calling customer service and asking the amount to completely pay off this bill, then got hit with a bill for $300.00 for other interest and fees still due! Also they charged a 200.00 purchase on my card that I did not make. Now they are charging me late fees and interest on a account that I paid off 2 months ago. Called customer service 6 times and get rude service and people telling me what's on my bill is not what it truly owed.. This is a total scam and very rude service reps! It's time to contact a lawyer!!!

Official company reply

**To expedite a response, please provide Reference code DM 010814_csc_Kitt0n**

I知 sorry to hear about your experience. We'd like to speak with you to learn more and assist. Please email me at [email protected] with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

GE Capital 1/8/14 12:34PM

Posted by Anonymous


After receiving a late fee of $35 on automatic payments from my bank and continuously sending automatic payments without much care, turns out to be they received my payment 2 days late for 2 years and my payment wasn't covering the late fees. Couch is supposed to be paid off but now will be a $5000 couch. Customer service was incredibly rude and supervisor was even worse. Offered to pay one late payment...how nice but I am sure there are customers that aren't paying any bills so having monthly payments that are 2 days late you would think there could be something else done. Perhaps a lawyer would work? Very sad that GE turned out to be such a horrible company as I have always had GE stock and cards. Never Again!!

Official company reply

**To expedite a response, please provide Reference code DM 112213_csc_Anon**

I知 sorry to hear about your experience. We'd like to speak with you to learn more and assist. Please email me at [email protected] with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

GE Capital 11/22/13 11:23AM

Posted by Anonymous


the most horrible experience ever encountered!, be prepared to be hung up on in you do not have English as a second language after going through 20 minutes of prompts

Official company reply

**To expedite a response, please provide Reference code DM 111813_csc_Anon**

I知 sorry to hear about your experience. We'd like to speak with you to learn more and assist. Please email me at [email protected] with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

GE Capital 11/18/13 11:36AM

Posted by zyzacks


I had a JC Penney charge account for several years. Never missed a payment or was late. EVER. Two months ago I paid off the account. Two weeks ago I receive a letter stating that GECC/JCP has closed my account upon MY request. I never requested any such thing. I have contacted GECC twice now and they keep telling me the same thing, that the account was closed upon my request. I have since asked for specific details- who contacted them, how was the contact made, and when. Still waiting for an answer.

Official company reply

**To expedite a response, please provide Reference code DM 111813_csc_Zyzacks**

We would like the opportunity to speak with you to research and assist regarding yoru account. Please email me at [email protected] with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

GE Capital 11/18/13 11:38AM

Posted by StephenB


As I walked into the Kawasaki dealer, I was excited. This was to be my new transportation and a fun one at that. We went through the paperwork and all was going well until I was hit with a crazy high interest rate from the bank. My credit is very good and the rate should have been much lower. But, I was stuck. GE was the only one the dealer would use. After eating my discontent I got my motorcycle. Since then I realized the appalling mistake I made. GE is the only bank I know of to not allow any online services for loans. I mean none what so ever. To setup auto pay you have to go to your bank and try to get them to put all your information on paper with their letterhead or GE will not take it. You can call in your payments, but they hit you with a large fee. If you send a payment but it gets delayed in the mailing they hit you instantly with a fee almost a quarter of your payment then they call you early in the morning to say well that's on you. I checked with another bank to buy the loan out and switch to them, my interest will be a quarter of what GE is using to rip me off. Never, ever use this company. They are money hungry and create the worst possible customer experience.

Official company reply

**To expedite a response, please provide Reference code DM 111513_csc_StephenB**

I知 sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at [email protected] with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

GE Capital 11/15/13 9:54AM

Posted by billsmith


Under no circumstances should a contractor ever consider using GE money to finance their sales. I had a sales person incorrectly charge for financing on a job which is not allowed. Now GE withholds every job we submit until they perform a "courtesy call" to the customer. We corrected the incorrect procedure used by the sales person immediately and refunded the amount to the customer. If a customer does not return the courtesy call after two attempts they stop trying and tell us it our problem and if we cannot get the customer to call them back they will not fund the job and transfer the money to us. Mind you, these are $2,000 to $12,000 jobs. During a courtesy call to a customer they claim he said he was charged for financing. Our "legal" paperwork shows no mention of this charge. They produced a blank proposal sheet with no pricing or description of work that say 3% for financing. The writing is not the writing of my sales person yet they a Vice President of GE told me it doesn't matter and they we will have to refund the difference if we want to get paid. I guess all you have to do to get a discount is write some bogus number or percentage on a piece of paper and call GE and say hey I want my money back. They will then screw the contractor out of the money. This is why in my circle of influence I am encouraging anyone that uses GE to drop them and go to another financing partner. I already found a new company to work with because they last thing I want to do is support this sleazy company.

Posted by gatorgirl


I set up my account to pay automatically each month over the minimum payment so I have never missed a payment. This past month my promotional period ending and was not aware as I set my account to pay automatically. I had a ending balance of $705 left to pay on my Lasik which I would have paid but have now been charged over $1,600 in interest and customer service is refusing to take my payment. I have written the CEO and I am about to get a lawyer due to this predatory lending for Health Care even when offering to pay off the original balance before the interest payment was added. This is thievery plain and simple.

Posted by Gatorhoops


My signifiant other signed up for a plan with here Lasik surgeon 2 years ago and put in the amount they told her montly to pay off the balance as a recurring payment. This was $150. She has paid every payment on-time as this was pulled...and now an interest charge of $1700 or so has been added to end due to promotion expiration. We have the ability to pay off the balance without the addiitional interest...but I cannot get anyone at the customer service end to listen to our concern or help us. Can anyone help us better understand how to make the customer service connection needed to make this interest charge...that is excessive...go away?

Official company reply

**To expedite a response, please provide Reference code DM 093013_csc_Gatorhoops**

I知 sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at [email protected] with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

GE Capital 9/30/13 11:24AM

Posted by The MARINE


They contacted me saying that we were behind by $592.66, and needed to pay this amount IMMEDIATELY to bring our account current. When I questioned this they got belligerent. I found out we only needed to pay $64.00, I might add that the reason it wasn't paid was because they changed the mailing address on us, so it came to the wrong office. I spoke with Neena, her supervisor Molly and Molly's supervisor who would not give me his name. I called back and I spoke with somebody named Leon, who told me that it was a complete misunderstanding, that they thought that I had asked for a total payoff. However, they would send me a letter of apology, which turned out to be a form letter, in which they did NOT admit their guilt.

Posted by anonymous


On june 27, I had a cd come due at another bank. On june 28th called GE Bank and "opened" a 1 year cd at 1.04. I was then informed that this money could be transferred without my sending a check and I authorized same. After giving all the information re heirs, bank with current CD I then got a loan number and confirmation on the transfer......On the following friday night received notice from GE Bank that I had 0 in my account but thanks for opening it. WHen I called I was shocked to learn that there was no way the CD $ could be transferred the girl made a mistake. No I ran to the other bank where the CD was turned over and lost money by withdrawing it as it was penalized and had no CD. I feel that the bank is responsible for my loss and want to email them. I called the president but have not heard from them yet. I also received a "thank you" yesterday for opening an account with them and having "trust" in their bank.......

Official company reply

**To expedite a response, please provide Reference code DM 071213_csc_AnonCD**

I知 sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at [email protected] with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

GE Capital 7/12/13 11:36AM

Posted by A POS...according to GE..


Kathrine is the worst customer service rep i have ever spoken to.

I make quadruple the amount of my minimum payment on the account that I leave town quite frequently and I don't want to worry about the late charge.

I went on a vacation with my wife and child to come back to a late charge, no problem, Ill call and take care of it. Well the first person I talked to was very pleasant and very helpful, but unfortunately my phone cut out.
The second person I spoke to wasn't nice at all, Ive obviously been making my payments on time and like I said earlier quadruple the amount and all she had to say was I wasnt allowed to do that, I told her there is not an option for it. and she told me Im not allowed to make early payments at ALL...I said what if im out of town and I can't make the payment on time so I make it early, all she said was I would get a late charge...


So if you can AVOID it do NOT go through GE capital retail bank...their payment system is far behind what it needs to be and if you make large on time payments their employees feel the need necessary to turn their good relationship bad....almost like enslavement...(you owe me money, so I own you and I can say or do whatever I want to you...you are not human, you are my slave)

Seriously I wish I could explain to you how bad you do not want to be in this situation, Avoid this business at all cost, maybe as America we can stop their control by running them out of business....NO ONE wants to be treated this way....NO ONE...

Official company reply

**To expedite a response, please provide Reference code DM 070813_csc_Assist**

I知 sorry to hear about your poor experience. We壇 like to speak with you to learn more and assist. Please email me at [email protected] with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

GE Capital 7/8/13 11:51AM

Posted by Beachbrat


OK, here's one for you. My husband and I were making payments every two weeks (pay cycle)for our Lazy Boy purchase, but because we made a payment between the 5th and the 15th of the month, they didn't count our payments as "payments". We would have been considered early, but because they didn't count one of our half payments (really more like 60% payments) during the period, the 2nd payment showed only as a partial. I know, confusing, right? So, they charged us a late fee ... but the first time it happened, they didn't tell us about the invisible payment window (5th-15th of the month), so we thought we got everything back up to speed (after a very large "catch up" payment). We were making payments again, but since we didn't know, we again got a late fee. I was about to go ballistic at this point. I called again and finally (I hope) got to the bottom of it. I still don't know where my other payments went since they didn't show up on the statement .... were they applied to the balance? it doesn't show they were. This is the most horrible, crooked financial institution I've ever dealt with. I'll pay it off way sooner than the promo date, if only to get their crusty claws off of us. They feel very dirty. I am glad they employ lots of reps, but if they continue to do business as they are, I wonder how they will stay in business. I saw BBB and there are 965 pages of complaints against them - each page with 4-6 complaints. I guess they will stay in business by continuing to rip hard-working people off. CROOKS! The "Terrible" rating shown on this site doesn't surprise me at all. All I can do is warn others to beware of this company. It's scary what they can get away with.

Official company reply

**To expedite a response, please provide Reference code DM 070813_csc_Beachbrat**

I知 sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at [email protected] with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

GE Capital 7/8/13 11:52AM

Posted by Anonymous


I have been contacted by this company many times saying my loan was approved, But would have to show proof I could make the payments in the amount of $170 on a green dot money pack card, at which time I did, they took the money and never deposited the Loan amount....

Official company reply

We saw your post and would like to respond. The call you received was not from GE. GE Capital provides private label and bankcard credit programs. We do not provide personal loans via the purchase or use of prepaid money cards, nor do we call or email potential customers to request personal information to establish prepaid cards or personal loans, nor do we charge application fees.

What you detail in your complaint appears to be an attempt to fraudulently obtain money. More information is available at ftc.gov.

Regards,

Nicole
GE Capital

GE Capital 6/20/13 7:37AM

Posted by Money Clip


GE Money Bank services Best Buy, Lord and Taylor and several other stores providing services. If you have a credit card serviced by GE Money Bank get rid of it. I have just been called 12 times in a three days about my payment which will be due in two. Instead of sleeping soundly on a Sunday I am being harassed by "friendly reminders". Follow my lead people. Cut them off.

Posted by Anonymous


I registered my account and I am paying my bills each month, but I have forgotten my password. The GE Capital website does not have a way to reset your password once you have registered your account! But their "frequently asked questions" says they do! After an hour on the phone and going through all the phone menus I never once got through to a person. There is NO email address to send a request either!
By registering, I no longer get a paper bill. So I'm stuck. I am just going to pay the remaining balance, and I am NEVER going to use this credit card again.

Official company reply

**To expedite a response, please provide Reference code DM 050613_css_Anon**

We're sorry to hear about your experience, we would like to help. Please email me at [email protected] with the following information:

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

GE Capital 5/6/13 7:20AM

Posted by Martin d


No service at all !!!! Cannot get through to any of the numbers posted on GE's website....... My "call is important" BS !! Then answer !!!!

total of 4 hours spent on hold....NEVER EVER AGAIN !

Posted by Anonymous


I Just called trying to set up a potential future credit account with them and it started out with the lady asking my first and last name. I gave it to her, then she asks for my phone number. I told her, she asks again. I tell her again, then she asks for my phone number again. I reply, that I just gave it to her 2x and the indian lady hung up on me!!!! like what the heck kind of service is this?! I have never delt with a company so rude!!

Add your review!

Posted by zyzacks


THIS IS A FOLLOW-UP MESSAGE TO THE ONE I POSTED JUST A COUPLE OF WEEKS AGO AND THE GE CREDIT REPLY. I contacted the company via the e-mail given and I promptly received a polite acknowledgment e-mail. A day or so after that, I received a phone call on the number I had given, which was my cell phone. I was at work and not able to answer. A pleasant and articulate voice left a polite voice message telling me that my situation needed explaining via phone and would I please call them back as soon as I could. Well, I got busy trying to catch up at work before taking off a week at Thanksgiving, working late, and figured I would call when I returned. So on November 28, I received another e-mail with a link to a letter that stated my JC Penney account was open, had a zero balance, and had a credit limit which was the same as before. By the time I returned from my trip, another letter was waiting for me. This one explained the circumstances surrounding the closing of my account (an apparent misunderstanding between a credit bureau and GECC), that they had reinstated my account, and they offered their apologies. I must say that I never expected a large company such as GECC to care anything about a problem that I didn't cause, but I am very pleasantly surprised and thankful for the prompt and kind attention they gave me! Thank you Nicole! Please make sure your supervisor sees this!



ORIGINAL POST: I had a JC Penney charge account for several years. Never missed a payment or was late. EVER. Two months ago I paid off the account. Two weeks ago I receive a letter stating that GECC/JCP has closed my account upon MY request. I never requested any such thing. I have contacted GECC twice now and they keep telling me the same thing, that the account was closed upon my request. I have since asked for specific details- who contacted them, how was the contact made, and when. Still waiting for an answer.



zyzacks 11/17/13 12:15AM

Official company reply







We would like the opportunity to speak with you to research and assist regarding yoru account. Please email me at with your name and phone number. A member of our consumer advocacy team will call you to assist.



For your security, please do not include your account number in your email.



Regards,

Nicole

Posted by Happy_Camper


I had an account with GE and my deferred interest expiration date was 3-1-2013 and I had my auto-pay set to pay the final amount of $200 on 3-5-2013. I had initially set to pay the full amount through auto-pay on the 1st of March but there was a system error on my account back in January when my payments posted on the first that would make it show that I was paying late. So i called GE explaining the issue and their staff advised me to change my auto-pay to the 5th so the system had time to process the new bill. So I did so, but when March 1st came around they charged $1,700 of interest on my account. making my total nearing $2000. I quickly payed the $200 I had originally owed that posted on March 2nd and called them Monday and after reading all the horrible things I figured I was stuck with the payment. However, they resolved the issue without any problems...so if you have been good with your payments and you were a few days late you should be fine. I feel that there are special cases for everything but only people with negative things to say post on these websites and they could be changing their story but i'm here to say I had no issues and they were great with me!! THANKS GE!!

Posted by KristiLynn


Uuuum I can't believe how many of these complaints are about people making late payments and thinking they should be excused. I love my GE cards!!! And found customer service to be EXTREMELY helpful when my wallet was stollen.

Posted by A GECRB Cardholder


I got a late fee and when I paid it and my minimum due stayed above normal, I called. The rep (Sarah) said that they prioritize the purchase over the fee and that although I paid the late fee it was still there. She reallocated the funds to cover the late fee and assured me my minimum due would go back to normal on the next billing cycle. It did. Do I think it's an optimal system? No...But do we get to choose how they work? No. We are the customers, not the specialists in regulations pertaining to finance. I also had trouble with the website and the rep said to click on the broken page icon by the refresh button in Internet Explorer while on the website, I did and it helped a lot. I see a lot of complaints about the financing - I learned the hard way once and NEVER again will I start an account without reading all the terms before signing up. On my promotion I had 12 months to pay it off with no interest so I divided the purchase price by 12 months and did that amount for a minimum due. Why ANYONE would think that somebody else is going to watch out for them is beyond me, no one is watching out for us. We all need to read our statements and know the terms, that way we can take advantage of the deals offered instead of getting screwed. Although the finance charges aren't really screwing us, if we wanted to pay cash we could, and if we couldn't, well then we'd better take the time to read what we're signing. RIGHT?!

Posted by Annoyed in Whittier


So glad I found this site. After multiple calls and dealing with thier horrible IVR phone system. I just got off the phone with "Jessica" and she wasn't much help. I wanted to talk to someone about the negative mark on my credit report and all she could give me was an address to write to. When I went to check the address I found out that she had given me the wrong department name to send it to. errrr Must have been the accent.
Anyways, I'm writing today so HOPEfully I'll get a response.

Posted by Kimberly Ingram


On September 17, 2012, I posted a comment about my account and how I was not happy with the customer service I had received from GE Money as a payment from November 2011 was not credited to my account and I was charged late fees and interest each month and was still receiving those late fees and interest even though I had provided the backup information to GE Money on three occasions. On September 18, 2012, I received a call from Bonnie at GE Money. She had looked into my account and finally corrected everything that was incorrect in my account. She credited back the late fees and interest and is sending letters to all the credit agencies to correct my accounts with them so that my credit rating will be restored. I took 10 months but finally Bonnie was able to help. She was great and apologized for GE's handling of my account.

Posted by otoe.pride


My personal recommendation; if your researching GE Financial for a store card, DON'T DO IT!!! You will regreat it. Interest rates, they suck. But hey, you know what, I am at fault at that. Granted they gave me a line a credit when others wouldn't, I didn't direspect that, I took pride in that actually. Basically in my situation, I was a solid customer for a numerious of months, never missed a beat. I found myself in a divorce, lost everything, started over in the streets like a flick of a light switch. I notified them of my hardship. I made payment arrangments with them, I missed 1 payment, then made a partial as soon as I could. Continued to communicate with them throughout all of this. I was reassured of this and that. They closed my account due to "history of deliquancy". 1 missed $50 payment, and then one partial payment, out of nearly a year of not missing a beat, what reoccuring history? That one month, nevermind the fact I got completly caught up payments that following month? The hound dogs, where just that; like I never called in, never tried to communicate, never tried making arrangments, never tried to do the right thing, never held my end of the stick. People are human so I know you have a heart but apparently the scripts you have to go off of don't give a rats ... All I am, is the "statistic", my hardship didn't matter I just lost my home, kids, everything. It didn't matter that I stayed in communication, it didn't matter that I made arrangments and held true to that arrangment as promised. It didn't matter how quickly I made up for it, It didn't matter that I did everything I could and thought was right, it didn't matter what I was told by one rep, and then the next one, it sure as .... don't matter if you go to managment. YOU won't matter either if you find yourself in a hardship with this company despite what you do. That collection rep is correct, a bill is a bill, "no excuses regardless of what arrangments are made", and you know what; she was right, I did deserve the attitude towards me like I have been a repeatative deliquent account holder that had missed multiple months, was never once on time, and made one excuse after another after another and never kept the arrangment promises. I honestly can't say I felt like I ever mattered to this company. Just another piss on stastic, my overall account was just too minuet in there overwelming number of customers to really give a crap. Oh, and also; if you find yourself in hardship, miss just one payment, you'll get your account closed,just check what they say on your credit report; cause I am diffidently going to be filing complaints to the bureaus and every forum that will allow for me to make a comment about them. From my personal experience regarding GE Capital & my Amazon account, I can't wait to get the rest of it neutralized, I personally don't care they closed my account because I will never do business with GE for anything again!!! Even if they were to reinstate me... Frankly, I don't want to do busniess with Amazon again because of GE. Unless you have your entire life free from unexpected hardship, you will be probably better off with a company that cares. Both capital one and Chase went above and beyond customer service, get a card with them. On the positive note, the customer service reps were fairly easy to get ahold of once you got out of the automated crap, some of the few lower end people were helpful and was delightful to talk to; just not everyone. If you are currently a "static" with GE (your not a customer, your just a number to these people); Be sure to stay on the line until you verify any notations in your account, because they will tell you they noted it, and never do. Actually, it would be in your best interest to record the entire conversation for yourself and keep documentation of even a simple hello with this company. Otherwise, you'll find yourself .... out of luck regardless if your a customer of good standing.

Posted by KATIEGIRL 1


I cannot imagine myself without a G E money account. It has literally saved my dogs for the last 8 years because without it, I would never be able to afford treatment and emergency services without this credit card. THANK YOU G E for having this card and amazing program available to people like me with less than A credit!

Posted by Melissa


Following a 2 month dispute and lack of customer service, I posted a comment on the negative feedback page. (See Melissa 8/13/2012). Within 24 hours I had a response posted to the feedback page. After emailing them and quoting my reference number, I received a call again within 24 hours.

My account is being settled and GE is issueing a cheque for the funds in question. While I am still choosing to close my account, I do appreciate that this issue is finally being laid to rest.

Posted by lkayler


They were having new system issues but the customer service was very nice. They took payments over the phone for free due to the system problems. It did take a long time on hold but due to calls coming in.

Posted by A. Nonymous


I agree that the robo-menu is absolutely maddening. I found this website, and saw the other complaints, and decided to wait a week and see what happens.

**TIP: If you need to talk to a human being, press option 6 and option 6 again.

**TIP: If your problem is not being able to log in to your online bill pay (because your information doesn't match their records)- just re-register.

The second tip is what I waited on hold for 25 minutes to hear. The gentleman was very polite and helpful, and now my problem is solved.

In conclusion-
robomenu sucks SOO hard.
customer service man was very nice.
so i think it all evens out in the end.

A suggestion for GE Capital though- if they have a problem like this again, try COMMUNICATING with the customers, instead of waiting for them to find out there is a problem on their own. This leads to customers panicking and getting agitated for no reason. What could've turned into a PR nightmare, could have been COMPLETELY avoided.

Posted by soccermom666


Though this encounter started out badly it ended well. Due to bad encounters in the past with OTHER companies I recorded the calls that I am describing here.

I received my first statement yesterday and it reflected a late fee. Why? It is the first statement! So I call the number and speak to Evelyn. She informs me that I have a late fee for having missed a payment on March 7 which was generated on Feb 13. I asked why a bill was generated on Feb 13 if I didn't buy my furniture until Feb 20, and why a late fee if the billing was incorrect. She proceeded to put me on hold to "review" my account. Two minutes later the call was disconnected.

I called back and was on hold two minutes before Christine(a) answered. She did the "hello? hello? I can't hear anything routine, and hung up. I'm not sure what happened that time...but very mysterious. I will say no more about Christine and let you think what you will.

between calls, my husband told me that he had sent a payment on March 16 in an effort to get ahead in payments. I looked it up and it was there, but it was rejected and sent back by the company on March 20. No explanation given.

Third try, I spoke to Jessica, who is very argumentative and repeatedly tried to talk over me. I asked the same questions as in the original call and she said there was no record of any statement generated in Feb. The only one was due April 7. I told her that I have that statement but it shows a late fee. 1.How can it be late if it's the first statement? 2.Why is it due April 7 and I receive it April 18? 3.Why a late fee for March if account was opened 13 days before? 4.Why was our payment rejected and returned?

Jessica told me to call my bank to find out why GE had rejected the payment.(Why my bank would know GE's reasoning is beyond me)I insisted she find out since it is their company who rejected it. I was not about to go on a wild goose chase while two companies pointed fingers at each other. Jessica continued to try and get me to speak to my bank about GE's reasoning. Then, Jessica told me the late fee was not a big deal(?)whatever that means, cannot answer why statement is late and could not clarify late fee fiasco. So I am transferred to a supervisor with the hopes I am not again mysteriously disconnected while on hold.

Lilian, a supervisor(?), was very helpful. She listened to me, then explained that if the account was not referred to accurately by the bank then the payment would be rejected. O-kay. She declared that Evelyn, the first person I spoke to,gave me inaccurate info. o-kay, but I'm still not sure how you mistakenly read info in a screen that is non-existent in the first place. Lilian realized that the error was between the bank and GE and credited the late fee. O-kay. She advised I call the bank and confirm all information. O-kay. Great service FROM LILIAN.

BUT...I called the bank and learned that GE had migrated the accounts from Citifinancial more than a year ago. I had been unaware of this, I never was informed. During the calls I kept referring to my "Citifinancial" account and not once did they inform me of the change to GE. If I had not called the bank, as Lilian advised, I would have gone through this all over again next month!

Lilian, very helpful. I can only conclude that if you keep trying you will get a competent employee. By my personal statistics 3 out of 4 people who answer at GE suck, but just keep trying. Maybe you'll get Lilian at some point!

I have confirmed my account info and plan to keep in contact with them for the next couple of months to be sure everything is done as said. I hope it all works out, but because I have read so many negative reports about GE customer service and was hung up on twice, I am willing to keep up with it instead of blindly trusting that all will work out perfectly.

The ratings are in reference to Evelyn, Christine and Jessica. I would give Lilian 4.5 out of 5 stars.

Posted by Sheidoo


For those who have been having trouble getting into GE Capital site to pay their bills, it may be fixed! I finally got in today and when I tried a second time this afternoon, it was still working.

Posted by Anonymous


Same problem logging in to new website as most people here, but wow, some of you folks need to grow up and get a grip; this is internet technology and sometimes crap happens . . .they have a pay-by-phone option, and the quite helpful and equally frustrated lady taking my call said the site's screwed up, they know it and are working to fix it as fast as they can. Meanwhile she was able to waive the phone-payment fees for 2 of my accounts due soon, and will for the others if it's not fixed by then. Frustrating? Yes. End of the world, finincial doom because of it? Umm, doubt it. Use your head and have a backup plan, especially when they're laid out right in front of you; good advice for life in general. I'm giving them a positive rating, because customer service didn't cause the problem, and was actually helpful in getting my bills paid on time with only a minor delay.

Posted by joesiftcharlie


I am very suprised at the sheer number of customer complaints that have been aimed at the company!I myself have not had any negative experiences with you and hope not to in the future. Unlike most or all of those folks, I haven't used the card for more then 3 or 4 hundred dollars and have had no trouble paying it off. However, if the time does ever arise, when I do, I need your assurance that this will not happen to me as well. One of the complaints had to do with snotty agents,another the customer could not get any info on their account but got a bill that was to be challenged. Another was charged $ 35.00 for a payment that was a day late!You don't even have a small grace period!? Granted, I don't know the whole story with those people, but have seen enough to be concerned about this card's use by me.

Posted by rebeccae


I have had an excellent experience. One problem i did have amazon tried to blame GE even though it was amazons problem. spent an hour and a half before amazon semi admitted it was there problem but there was nothing they could do about it because there system did not allow it. GE customer service was excellent after one minute of talking to them they answered my questions and helped me. There online payment system is very helpful and they send me monthly statements.

Official company reply

Rebecca - I'm so glad to hear you had a positive experience. Thank you for taking the time to share your feedback.

Regards,
Nicole
GE Capital

GE Capital 3/1/12 2:23PM

Posted by Anonymous


Took out a GEmoney credit card for the 0% promotional APR for six months. Just paid off my balance completely, made all of my payments on time, and called to cancel the card. The customer service representative was friendly and helped me out in about 5 minutes. Excellent experience, but I did make my payments on time, so take it for what it's worth.

Posted by Avelolyn


I would like to revoke my comments made regarding GE, Dawn contacted me and they made good on their original claim. Thank you so much Dawn and thank you GE. Its so refreshing to have honesty and caring in a large corporation.

Avelolyn

Official company reply

Avelolyn - Just saw your feedback and wanted to say we're glad we were able to assist. Thank you for coming back to update!

Regards,
Nicole
GE Capital

GE Capital 3/1/12 2:25PM

Posted by mnmpc224


I just realized that I missed the end of the promotional period by 5 days in which I received 0% interest. Original purchase was 2 years ago. Since I missed paying off the balance within the 2 years they hit me with all the accrued interest charges ..... $400!! I immediately paid off the balance online and then gave them a call. After a rather long wait, I explained the situation to the customer service representative. The rep went off the phone for about 2 minutes to talk to a supervisor and to my surprise they reversed the $400 interest charge. I guess there is a grace period if you act quickly. I'm very happy with how they handled this situation and give them very high marks for doing the right thing.

Posted by Anonymous


Had 12 months zero interest on 10,000.00. Made my monthly payments. Paid off within 12 months. No problem.

Posted by ulcer fixed


ok this morning i did a negative comment but our issue has been resolved so props to them i am happy again.... possitive response when one is due thanks guys!

Posted by Anonymous


im reading alot of people on here are setting up billing and not looking at it, not reading terms and conditions of the card, etc. maybe if people read terms and conditions of a card before agreeing to them there wouldnt be a problem. i have never had a problem with ge mmoney but hey, ive never had any problem with any creditor cause i read things and pay my bills.

Submit your comment

Posted by SHOCKGIRL


I work for the Collections department at GE Money Bank. I speak english very fluently CONGRATS. YOU ARE 1 of 5 WHO DO SPEAK ENGLISH CLEARLY. THE REST OF YOU ARE NAME "STEVE" or "SUE" AND YOU ARE CLEARLY NOT NAMED THAT.

and actually take what everyone says on here very offensive. GOOD. YOU SHOULD.

I can't speak on the behalf of customer service because I do feel that sometimes they aren't a big help, but there is no need to put down a company because of one bad experience.

NO...IF THERE'S HUNDRENDS OF PEOPLE HAVING THE SAME BAD EXPERIENCES, SOMETHING IS WRONG WITH YOUR COMPANY.

We would only charge a late fee if the payment or account is past due.

AND WHEN YOU ARE 13 SECONDS "LATE", I GET A $35.00 FEE. WELL, 5PM IS MY LUNCHTIME. MAKE IT MIDNIGHT LIKE THE REST OF THE WORLD.


If you are having problems with mailing in your payments, call them in and tell us. WE DO CARE!

NO YOU DON'T. YOUR COMPANY IS VERY UNCARING. JUST MONEY HUNGRY.

Again, GE has done a lot for my family and has provided me with a job I enjoy where I can not just be a "bill collector", but I help people everyday.

YOU ARE BILL COLLECTORS, YOU HARASS PEOPLE!

Take that into consideration before calling every employee a liar or a crook. It's a terrible misrepresentation and only gives you a name for yourself.

YAH...OK. GO MAKE YOUR $1.00 AN HOUR.
happycollector 4/18/11 8:28PM

Posted by Anonymous


Just an fyi folks when you post out here and you get a response, here's what happens:

You get a call from a computer saying that they have received your dispute.

You get a letter the next day saying that they have reviewed your account and it is correct. What a joke! I'm moving forward with the FTC complaint.

I was a loyal dillards customer for years. in 2011, I somehow missed a payment but continued to pay them every month. When I realized what I had done, I paid a triple payment to catch up. They marked me 90 days!! My payment history shows a payment every month!! I paid it off. They won't answer my dispute. I'm reporting them to the FTC. I've never had a 60 or 90 day
Anonymous 3/12/12 2:30PM
Official company reply
** To expedite your case, please ensure to provide Reference code DM 031312_csc_AnonDillards**

We壇 like the opportunity to speak with you regarding your account and assist. Please email me at [email protected] with the following information:

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

GE Capital 3/13/12 10:09AM

Posted by happycollector


I work for the Collections department at GE Money Bank. I speak english very fluently and actually take what everyone says on here very offensive. I can't speak on the behalf of customer service because I do feel that sometimes they aren't a big help, but there is no need to put down a company because of one bad experience. I have people tell me everyday how thankful they are to have spoken with me and that I helped them with they're account. Give it a break.

We would only charge a late fee if the payment or account is past due.

The interest rates are high, but you accepted them with the terms and conditions of the credit card.

If you are having problems with mailing in your payments, call them in and tell us. WE DO CARE! We take payments over the phone, some have a processing fee available for a waiver for a good reason.

Again, GE has done a lot for my family and has provided me with a job I enjoy where I can not just be a "bill collector", but I help people everyday. Take that into consideration before calling every employee a liar or a crook. It's a terrible misrepresentation and only gives you a name for yourself.

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