Posted by steve
I have had a very unpleasant encounter and I would probably feel better if I could vent it out....
I purchased a TV on Boxing Day Dec.26 at the Future Shop on 3828 Highway.7 Markham Ont. Right after I completed my payment, my daughter called me that she bought one for me already and I immediately went for the Customer Service and requested for a refund (I was the only customer at the counter and no one behind me) but was told that I have to come back after Dec.28 and that the unit needs to be picked up from the Store. Fine, I respect their policy. Given that without this unreasonable policy, thereíll be a 3-win situation
Store can have this hot item sold quick and easy
Employees at the back didnít have to move the unit to the loading dock for Customer to pick-up
Customer will not have to take it home then bring it back again for refund
In the morning of Dec.29, I brought the TV (wrapped/strapped/unopened) back for a refund. I was first in line but was stalled by the Manager (I guess) and explicitly hold back my receipt and let other customers behind me go first. The manager instructed an associate from the TV department to open up the box checking for damages. The associate did query his supervisor that is it necessary to check into the box since itís wrapped and unopened, but was told that the unit might be damaged during transportation. I questioned why I was not asked to check the unit upfront but now responsible for damages but not answered.
Despite refund was in order,
My question is:-There is no notice posted to alert customers to open up wrapped box and check if the brand new item is in good shape before bringing it home. What if the unit was already damaged in the course of the shopís warehousing, transportation .... which the customer is not aware of but responsible for? Obviously the Manager was NOT going to process my refund and hold me liable if the unit was damaged. I believe this is totally ridiculous and unacceptable.
I emailed them twice but till now nobody care to give me an explanation.