Posted by Anonymous
Let's just start by saying I was a customer of Verizon for years before Frontier took over. Level of service has diminished immensely since Frontier took over. I had to move because of Irma having the same services as before (except changed to a private line - cost:$2.67 according to bill breakdown). Can you believe my bill went from $76 to $438(????) Initially, no one could say why...one representative had the audacity to tell me I should be grateful I get a discount (can you believe that). Finally, I asked to speak to a manager who got bill reduced to $300+ because of duplicate billing. I go tired of fighting because I'm a caregiver of dementia/stage 4 kidney disease person and have too much to be concern with. She assured me that it would be around $80 a month. The next month it was $82. Well, this month my bill is $180+ dollars. I called expressing concerns/bill history. The representative felt it was a little high too. I asked to speak to someone else who was checking on the bill. He found that I was being billed for 2 land lines (I had 2 land lines approximately 10 years before retiring, I've been retired 20+ years ????). He was checking on other things, and we got disconnected. I never got a call back. I tried to reach him but was unsuccessful in getting through as I had to leave for an appointment. I'll try again.