Posted by Anonymous
Worst customer service ever! Can't call and get ahold of anyone was on hold for over an hour. Charged my card 3 times for same order
Customer Service Scoreboard
he this is Blair I posted a comment november 6th and you guys still haven't respond please respond here is my comment if you did not read it or need to remember it, I loved GeoTrax but suddenly you guys stopped making and started making EZ railroad play and I wondered if you guys could make ez railroad like GeoTrax so I can connect them with my GeoTrax and have GeoTrax go on EZ railroad play or start making GeoTrax again. AND PLEASE RESPOND
terrible customer service department. been trying to get through by phone and via emails for the past 2 days and still have yet to speak to a person. Placed an order online more than a week ago and they have yet to ship the item or send any further emails aside from the original "we have received your order" email. Wouldn't shop their online store ever again.
I loved GeoTrax but suddenly you guys stopped making and started making EZ railroad play and I wondered if you guys could make ez railroad like GeoTrax so I can connect them with my GeoTrax and have GeoTrax go on EZ railroad play or start making GeoTrax again. please respond
I purchased the FP rainforest friends selux musical mobile from walmart today and purchased an extended warranty. Got home not all the parts was in the box and it was their last one. It was missing the crib connector and mobile hub with mirror. I Need thes parts. Please call me at Janice
My grandson is turning 1....I purchased the Rainforest Mobil for his crib when he was born. My daughter and husband tried to use the Mobil when I purchased it....and the motor was very,very loud so they did not use the Mobil. Recently they attempted to use the Mobil because my grandson likes to press buttons and amuse himself when he is in the crib.,,he now likes his Fisher Orice Mobil....I was wondering....Can something be done to silence the motor? I'd appreciate your feedback....Thank You
I try too c wat I need too do I purchase this swing and not even two month its broken the motor gone in it.after take the cover off where u can press the button it start smoking then it pop loud glad that it dnt harm my premature 4month of baby.then I dnt have the receipt.
As a whole the customer service and company itself are horrible. How can they even run a business with the protocol they follow. I bought a vehicle (made in Mexico) from Toys r Us and it was missing parts, did what the owner's manual said and low and behold FP CAN'T get the replacement part. They want me to cut the wiring harness and render the vehicle USELESS for a simple plastic plug and a couple nuts and bolts. Called Toys R Us and can't seem to get them to take the vehicle back either. Something to be said for made in the USA!!
Customer service is very nice and helpful plus you don't have to wait long but as for the company... they suck. I bought a my little sweetie swing and after two months the motor stopped working. I was promised a new motor would be shipped out to me a month later since they were on back order. Well two months later I get another text saying it won't be shipped out for another two weeks. By the time I get it mydaughter will be ttoo big for it. I paid 180 dollars for it too. This is ridiculous.
First of all the 800 # says the hours are Mon - Fri 9A - 6P ET (not 9A - 7P). I have tried calling 3 times though with in these times and went through prompt after prompt never getting anywhere.
I find this company very difficult to deal with. 6 weeks since my order and I call the company I placed an order with for the 2nd time (first time I had to wait one more week as they had 4-6 weeks to deliver my product) to find out that Fisher Price has the product I ordered listed as back ordered now. I ordered this the 2nd week of October and now they are saying they can't guarantee me getting it by Christmas. OMG! Really!?!? Not the first time I have had an issue with Fisher Price ... I can guarantee that it WILL BE the last. Fisher Price will never be purchased by me in the future.
I have been a Mediacom customer foe 5 years, my bill has been paid on time every month, yet every month something dosent work, right now it is the ondemand, it has not worked since march 6th, this is april 16th, on april 3rd the repairman from mediacom came to fix it, and told me it was out everywhere, today i alled and was told it is not out anywhere, and has not been out, and their records indicate the repair was canceled at the door. What am i to do?
I intended to purchase full range of Thomas and Friends products (for my dauther birthday) and the Fisher's Malaysia told me they can't help but asked me to make a hunting expeditions at shopping malls. I surprise they even claimed that they don't quote "..have system to track inventory in trade.." they can't even give a full range of the product list.
Fisher-Price Music.com failed to respond to an issue I had about an online purchase. I mistakenly ordered downloads instead of actual CD's; when I tried to call immediately afterwards to change the order, no one at FP even knew the phone number of the music department of FP. Then I tried online via "the help desk" only to send email after email with only automatic responses. During the next 5 weeks, despite my email reminders, no one at FP Music tried to resolve or even discuss the issue. How disappointing. (firstname.lastname@example.org)
We lost a little car belonging to a specific item. Mattel says: "we donít carry replacement parts for this product", and that's it. They produce these toys, ofcourse they have all the parts, it's just to much for them to provide this kind of service for their customers.
My grand kids search through the fisher price catalog to select what they want from grammy (me). My grand daughter chose the fisher price all in one newborn twin playset as all she wanted. I'm on a budget and told her I could afford to by it for her. I decided to order it right now before we even got to December (in plenty of time I though). Now I go to order it and it's all ready sold out? Really? In November? Why put something like that, when you have so few of them, in your catalog. I'm really disappointed in Fisher price right now. I've checked everywhere and they are really expensive every where else. I like to give my grand kids quality toys and always bought FP, but I;m really not happy with you right now.
I am also very disappointed with the customer service. My call was regarding a baby monitor that is no longer working after 7 months of use. The lady told me that monitors do not work when you have two systems and I told her that we have more than one child. She then offered to have me send back the monitors and then I would receive a new one in the mail....what would I do while I am waiting on the new one..go without a monitor. The second choice was that they would send me a new one out and then I would be charged the amount..once they received my new one, could send the monitor back and then I would receive credit on my card...very very disappointed in this customer service for such a large company. And they do not even take AMEX.
very disappointed...my monitor has broken 2 times....the first time the lady was friendly and sent a part out and it worked ( with lots more static) but better then nothing...this time the second one broke ( need to mention that they are in PERFECT condition)...and the lady says I have to send the whole system in and it will take 4-6 weeks to send me a new one..yes when my Laugh and LEarn chair was broken they sent me a $50 voucher to buy a new one without returning the product...soo im supposed to go 4-6 weeks without a baby monitor???very sad service..I buy lots from them..but am thinking about refusing to buy any of their product....ive had to phone them 5 times this year alone for product defects!!!!
I'm very disappointed they can't find the back piece to my swing i'm willing to pay for just the batties cover for my swing but they don't carry them in stock you can order one off e bay she said, She wasn't friendly at all to me i was very upset and disappointed. Maybe one day they will have what you need.
I spent $70 some dollars on computer cool school and $20 per disc for the other parts. My kids PC breaks and we buy a new one but I can't find the original driver disc. They want to charge me for it instead of sending me the download. RIP OFF! I am paying more attention to Mattel & fisher prie and letting everyone know about their great driver support they gave me!
I am really disappointed in Fisher Price. We needed to get a battery cover for the Laugh and Learn House. That is one of the things that they don't stock, so now none of the great things about the house can be used. How does that make any sense??? They carry other parts for it that aren't a big deal if you don't have, but not the battery cover which is the biggest safety issue of the product!! Very disappointed!
I am disapointed that the Doll house you made in the late 1960's is no longer available. It was so perfect that you could not improve on it. It folded like a suitcase had the furniture and even had a doorbell. My daughter loved hers but somewhere along the line it got lost. She is 47 now. I am trying to find one for my great grand daughter. The ones you have on line now do not measure up. Janarnold1947@yahoo.com
I had a very good experience with customer service. The hours listed here are wrong. They are open until 6pm EST, not 7pm. I didn't wait long for a representative and the person I spoke with was very pleasant and helpful. She tried to troubleshoot the problem first and when that didn't work she ordered me a new motor. She also dropped the price for me since the "My Little Lamb" swing I had was an older model and had a discontinue part. Unfortunately the part is back ordered for 2 weeks, but I'm ok with that. It's better than going out and getting another brand new swing when it'll only be used for a couple more months. Overall I'm pleased with the customer service.
Great customer service! They picked up after just a few seconds. Took the time to listen to my concern (a missing piece) and are sending what I need out ASAP. The rep was friendly and efficient. I called from work, so didn't have all of the information I needed but she worked with me to problem solve. I was off the call in less than five minutes with everything I need!
Great customer service! No hassle at all, they are sending me a new motor right away! This is my second cradle swing motor to go out, so I wouldn't write the swing itself a wonderful review, but the customer service was simple to use and an easy resolution. Now what will I do for the week until the new motor arrives?!
I got the "My little lamb" swing from Fisher Price as a gift at my baby shower. After having the swing for a few months the motor quit working. I called Fisher Price and the representative I talked to was fantastic! She sent me a whole new motor system and even emailed me the directions!!! I was thinking I was going to have to buy a whole new swing, Thank you Fisher Price!!!!! Love you guys!
Great customer service. Had trouble with an IXL that was purchased as a gift at Christmas time for my daughter. The C/S rep was pretty sure the toy was defective at this point and is sending me a voucher for the price of the IXL and a a mailing label to return the defective one.
I just called about the my little lamb cradle & swing that had a motor stop working after about 6months. And the representative who assisted me was amazing she helped me first trouble shoot to see if the swing just had a different issue & when it didn't fix it she put in a request to ship out a new motor assembly. I am very satisfied with their customer service when they actually are helpful. Because I was about to give up hope when I tried to call yesterday & was told they have no clue in how to help me what so ever & the supervisors were in a meeting. I am so glad I tried calling them again today.
I was really surprised with how great the customer service when I call last week about an important pat of a babyís toy that was eaten by the dog. They got all my information and they toy information and had the replacement part shipped right out no charge. A week later it arrived and my son is once again enjoying his favorite toy. Thank you Fisher Price large or small businesses just donít do thinks like that anymore!! Good old fashion service.
I bought a craddle swing from fisher price. I spent a little over one hundred and fifty dollars big bucks rite! Well the swing worked for a about nine months and worked wonders for me.My daughter would not sleep unless in the swing it stoped swinging after nine months not sure if she was to heavy or what the problem was. I called fisher price and they offered to replace the swing free of charge no recipt needed or send me a refund check. The english speeking woman I spoke with was a dear, I will only buy fisher price when there is an option from now on love them GREAT company
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