Posted by Anonymous
I went to your location at 17320 Main Street, Hesperia,CA, today 7-5-18, attempting to address an issue I had been having with my 2006 Avalon, where the check engine light had been coming on and off following having my car serviced at your store in Walnut,ca off Nogales. I was told by someone presenting themselve as this store manager that he would be unable to assist me as his diagnostic person was out and no one else could operate the dianostic equipment. When I inquired how long the person had been out he replied two months. I explained to him that why wasn't a person employed to cover for this person until he was able to return to his position his response was that the company could not do this because the position belonged to the person who was out on disability. I informed his that this was no way to do business and how this was not providing good customer service to our community. He expressed that he'd been informing corporate of the need to have someone to perform this duty but to no avail. At this point I would have to rate your company with a negative 1 due to this situation being allowed to continue for teonmonths withiut consideration givien to perform ti your customers expection of providing quality customer service. I will Not be bringing my car to this facility lication ever again and will express my dissatification to all whom I know to never patronize this location.