Posted by Antonio Melro
Not only they managed to loose my checked-in baggage, but also didn't provide any kind of customer support. After more than one month, I have no replies from the airline, no compensation, and cannot activate the travel insurance to recover some of the value I lost.
On board, the passengers were disruptive on both flights to and from China and they both departed delayed because the on-board staff couldn't simply seat people down and prepare to departure.
Food served on board was also terrible.