Federal Express Customer Service

User Reviews, Ratings and Comments



Federal Express customer service is ranked #377 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 35.49 out of a possible 200 based upon 334 ratings. This score rates Federal Express customer service and customer support as Disappointing.

NEGATIVE Comments

311 Negative Comments out of 334 Total Comments is 93.11%.

POSITIVE Comments

23 Positive Comments out of 334 Total Comments is 6.89%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Federal Express

    Customer Service Scoreboard

    • 35.49 Overall Rating
      (out of 200 possible)
    • 311 negative comments (93.11%)
    • 23 positive comments (6.89%)
    • 2 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.0 Issue Resolution
    • 3.4 Reachability
    • 2.3 Cancellation
    • 3.7 Friendliness
    • 2.9 Product Knowledge

Add your review!

Posted by Ryan


Scheduled delivery Sat 6/23 before 8:00 pm

Delivery not attempted, fraudulent delivery failure reported as "Customer unavailable or business closed". Delivery address is private residence, I have been home all day. No delivery has been attempted. FedEx delivery lied about attempting to deliver.

Spoke with fedex customer advocacy 6/23 around 12:00, she claims to have gotten in touch with delivery manager and was promised that the $1000.00 medical equipment would be delivered today as scheduled.

Delivery company reported fraudulent delivery failure again, no delivery attempt was made. Second fedex customer advocacy representative (Xiomara) claims the delivery company isn't open past midday Saturday and wasn't able to deliver package as scheduled and as promised. Completely apathetic about delivery issues or deceitful and fraudulent behavior by local fedex delivery company.

Posted by Anonymous


FedEx driver today was speeding down Flanders Road and turned in my development without slowing down. Almost hit me and my dog. I can't believe that FedEx doesn't have a way to report bad drivers. I can't believe that FedEx doesn't care that their drivers are unsafe.

Posted by Don't have one


I think FedEx is very very bad when it comes to putting packages where thieves can get to him why don't they just send the package over to the thief and just say here you go I'll save you some time

Posted by Anonymous


We were on I40 west between Ashville NC & Knoxville TN near mile marker 19 with very dangerous mountain curves, when Fedex trailer #809390 license plate began blowing his horn and making obscene gestures while riding our tail. It seems we weren't moving fast enough for him. The truck speed limit in this area was 50mph. We were doing 65. This happened in the passing lane. Trucks are supposed to be in the slow lane in this area. He could have actually passed us in the slow lane, but he chose to tailgate us and make a fool of himself instead. After finally passing us, he proceeded to swerve in and out of traffic until he spotted a police car on the side of the road. In my opinion, this driver represented the FedEx corporation very poorly. Maybe he could use a driving refresher course and anger management classes. I wouldn't want this driver to get your company involved in lawsuits due to his dangerous driving and bad attitude.

Posted by Anonymous


2:45pm Intersection of Cockeysville Rd and Beaver Dam Rd, Cockeysville, MD. Driver in truck #201606 juts out into traffic. I almost hit him. I had to swerve into the other lane to avoid hitting him. This amused him. I gave him the "you're #1" salute. He proceeded to challenge me to a fight at the Hunt Valley Park and Ride. I kept going. He chased me down I-83 to I-695, where he caught up an hurled more obscenities. I'm not a lawyer but I think he potentially exposed FedEx to 2 liability lawsuits in ten minutes with an auto accident and threatening assault. This driver might need a refresher in driving and anger management.

Posted by Anonymous


FedEx truck #831170 in McKinney, TX AT 11:56pm was driving irratically. Weaving in and out of traffic, speeding at least 10 over the speed limit if not more, severely tailgating a car, slowing down next to my car and driving right beside me. Once I sped away, he sped up and did it again and to another car as well. I finally exited to get away. They should not be driving at all much less a huge FedEx truck on the highway late at night .

Posted by Anonymous


Well, I know that FedEx drivers are in a hurry but that is no excuse to pass anyone dangerously on a blind hill, at speed AND well under the Pennsylvania 4 foot passing law. If a professional driver does not know the law, then they should not be driving.

Posted by Anonymous


Truck number texting and driving weaving all over the road east of Oak Grove Missouri approximately 9:50 a.m. on Saturday

Posted by Anonymous


Need to report bad driving. 10:25 am, August 5, 15100 block Cypress Hills, Dallas, Texas 75248. Your driver was going like a bat out of hell around a sharp corner in a residential neighborhood. He scared myself and my dog, and we were on the sidewalk. Truck was swaying badly and seemed out of control.

Posted by anon


In the midst of a long, hot frustrating traffic jam, the driver of your truck 72339 was behind an old guy who apparently wasn't moving fast enough (although I don't know where he was supposed to go since traffic was just inching along...). The driver honked his horn more than once, then started yelling and cursing loud enough that people two lanes away were treated to his foul language.

I am happy to report that the old guy apparently didn't enjoy being intimidated by a huge truck, and he went rather slowly along. Which made your driver curse even louder. I don't think this is very professional behavior.

This occurred on Hurstbourne Lane in Louisville KY at 5 pm 6/29/16

Posted by 5577903


2 separate Fedex doubles driving aggressive (extreme tail gaiting to cars and other trucks, blowing horns and flashing high beams) on Rt.404 heading east toward Denton, Maryland- at approx 3am June 24,2016. Probably headed to Seaford, Maryland. Also across Chesapeake Bay Bridge with lane closures in affect. Licenses will be reported to Maryland State Police.

Posted by Anonymous


June 22nd FedEx truck pay to 6265 Indiana license plate fee for 37729 speeding over 60 miles per hour in a 50 mile per hour construction zone in Toledo Ohio as well as tailgating a car in front of them. Not good driving!

Posted by Anonymous


Nys Thruway 05/31/16 11:20 fedex double on my ass pressing in construction zone I have to slow down to enter zone I have beacon lights going he ran me in closed pattern and swerved in purposely right in along my truck and knocked down 20 cones real duchbag......I wish he stopped, he had a co driver couldn't get plate number

Posted by Josaroo1101


Rude and unsafe driver. On i-84 east. Trailer number constantly cutting drivers off and swerving 5/20/16

Posted by Scooter


Dangerous driver in Tx on 75 S at 10 am. today 5/19/16. Driver was drinking a beverage, had ear buds in, was swerving over the lines and almost caused a collision with our car. The number on the truck was 99526

Posted by Anonymous


A FedEx driver pulling out of Walmart parking lot in painted post ny at 9:40 am ran a stop sign and pulled in front of my vehicle almost hitting me, while I had my one year old in the car with me. I laid on my horn and he proceeded to smile and wave to me. I could not catch his license plate number in time.

Posted by Anonymous


Unsafe driver wandering back and forth for quite some time in right lane on I-80 east mile marker

Posted by Anonymous


Unsafe driver wandering back and forth for quite some time in right lane on I-80 east mile marker 104.6.

Posted by Anonymous


Fedex dr. ran me and another off the high way. Insane driver. Happened off exit 65 at 3:50. Im ready to make a report with the st police.

Posted by Kbmom


FedEx semi truck #135314, driving in both lanes on I-80, swerving, noticed as we passed him he was on his cell phone. Horrible driver!!!

Posted by Anonymous


Tractor Trailer - trailer # X4680 exiting strip mall area adjacent property to the Hutchinson Mall on 11th ave in Hutchinson, KS at 1:02 PM CDT did not stop, made a right turn (West Bound), crossed center line and if the tractor has roll stability that you track, he likely activated the roll stability alarm. Very dangerous, had he stopped traffic would have cleared from both directions. Please remind your driver that as a professional driver it is incumbent upon him to operate in a manner that protects life and property.

Posted by Anonymous


April 2nd 2016
Fed Ex Driver in Aurora Colorado driving very unsafe.
Ran over children's toy on street at high rate of speed.
Failed to yield at a traffic circle.
Blocked multiple lanes.
Truck Number 250359.
Hopefully he doesn't injury anyone.
Are Fed Ex driver's motivated to drive this way with bonuses or anything?

Posted by Anonymous


On March 26, 2016 (Saturday) was going down Winchester Road in New Market, AL and FedEx Driver (Truck # 743370) decided to stop in the middle of the road to make a delivery. This is a main road not a side street, he could at least pulled off the side of the road or pulled into a driveway.

Posted by Anonymous


fed ex driver liscence plate almost ran me over not once by 3 x

while delivering to lewis road newtown square pa

close to calling 911

at the rate of speed he was going forward and in reverse I had to jump onto the lawn

Posted by pissed customer


I took a day off my work to wait for the FedEx driver.
Instead FedEx attempted to deliver my parcel at the wrong address.
They drivers can't read apparently.
Completely useless customer service who won't help you one bit.
Never again.

Add your review!

Posted by Anonymous


I want to complement the driver that was in Huddleston today on Shingle Block Rd around 4pm. It was an 18 wheeler. The road is winding with a 55 mph and he maintained a safe speed without driving too slow. You should be proud of drivers like this!

Posted by Anonymous


representative was extremely helpful

Posted by JillKing-Ainsworth


Hello. I live . I decided to forgo shopping in person this year and order everything on line. This last week I have had the same delivery guy (not sure who to contact regarding a compliment so, this spot will have to do) and I have to say that he is very respectful, does not rush me and always has a kind word. Thank you Fedx for putting him on your front line.

Posted by Faith


I want to compliment my Federal Express Drivers Gary bitter, Fed Grond Driver Wauconda, and Kevin Thimios, Federal Express Air Wauconda. These two gentlemen are courteouse, knowledgeable and get the job done. Recently a UPS Driver refused to carry a package beyond the front door.

Good customer service is expected but great customer service deserves recognition.

Please than Gary and Kevin for the excelletn customer service they provide.

A very, very, very satisfied Fed Exp Customer.

Posted by mike


Shelly is the best customer service rep with whom to speak. She is great help. You can get great help from federal exp. I will use their again.

Posted by z1 girl


Just called the 8004653339 # qand s/w Rob right away and he answered all my questions. Very Happy with service.

Posted by same as below


THE MOST OUTSTANDING FEATURE OF FX SERVICE IS THE GENERAL BEHAVIOR OF IT'S STAFF: FROM BOOKINGS TO COLLECTIONS FROM OUR PREMISES.
THIS HAS BEEN OBSERVED BY THE UNDERSIGNED FOR SOMETIME NOW.
PERHAPS THE USERS (OF FX)EXPECTATIONS ARE HIGH - THIS MAY BE DUE TO YOUR ADVTG CAMPAIGN.

I HV PERSONALLY VISITED YR OPER.OFFICE( IN CIAS, BEFORE THEY MOVED TO ALPS) ON BEHALF OF MY SON'S ATTEMPT TO SEND URGENT PKGS TO CHINA ( MOLEX ) AND I HV YET TO COME UPON ANYONE WHO'S ARROGANT, RUDE, OR DISCOURTEOUS. CONGRATS ! THEY'RE ALL WELL TRAINED!!

WHAT'S MORE INTERESTING IS TO MEET ONE OF YOUR GUYS WHO ASKED " IS THERE ANYTHING FOR FX"??

I AM REFERRING TO A MR FADLI ( 469706 )
HE MAY APPEAR TO BE CLUMSY( FAT ) BUT HE'S EVER WILLING TO HELP !!

WITH RESPECT,

S H Tan
hp 96890437
a/c 17952728-6
JUNE 26th, 2012

Posted by Anonymous


I just spoke to a representative about a pickup. She was courteous and very helpful, took a while to find her, but the results were very satisfactory. I did have help from an online comments regarding reaching a rep. Thanks to all

Posted by Anonymous


The ECU School of Dental Medicine was attending the ADEA Conference in Orlando. A booth display was shipped/received at the convention ctr. but then was sent back prior to the scheduled time. Fed Ex. Mgr, Don Williams was just great in tracking down the pkg. and getting if off a truck before it left FL. and arranging for retrieval. Because of his excellent customer service and taking time to help solve the problem, ECU was able to fully participate in the conference. We appreciate his thoroughness and follow-up. Great JOB!!

Posted by Kimi Muldner


I would like to thank you for having driver who cares about the customer like Terri Minchew from the Woodway, TX area. I placed 2 orders with a company who sent both orders to the wrong address. The address was a vacant house that was about to be moved. The first delivery was obtained by a neighbor, and when Terri Minchew went to deliver the second order, she realized there was a problem. She recovered the first order, contacted the local post office and had them put her in touch with me, and then she delivered the orders to my home in the course of her regular route through Blooming Grove and Frost, Texas. The orders werer time-sensitive for a fundraiser at the school where I teach, and your driver saved the day! Thank you so much!

Posted by Marilyn Imbur


Just talked to one of your representatives, Brenda, she
was most helpful! I am expecting a package from
California, and saw that the delivery date was removed, she let me know that it would be coming tomorrow, 1/17, and that if I am not at home, leave a
note with the tracking#, and my signature. I am most
happy, that she put my mind at ease!
Thank You,
Marilyn Imbur

Posted by Anonymous


My name is Michael Phillips. I just want to thank you for getting a package mailed to me in Bremerton, Washington. My wife put the wrong street on the mailing label. Some how, your company was able to track me down to find the right street address. Merry Christmas.

Posted by Anonymous


your customer service line is excellent..I got transferred three times and each time I was treated fantastic....well done

Posted by Anonymous


TO: CUSTOMER SERVICE
RE: CLARK BOYD, HIGH POINT, NC

FROM: MITCHELL GOLD + BOB WILLIAMS
HIGH POINT, NC 27260

Your employee, Clark Boyd, was the most polite and accommodating agent that I have had contact. He came back to the Showroom
and picked up five packages that had the wrong label. The packages had been in the showroom for two days and other packages needed to be picked up and the packages were to go Ground and not Express. He was so pleasant and his appearance was impeccable and with a ready smile. He needs to be recognized for being an outstanding employee. Successful companies need successful mindful employees and that is CLARK BOYD!

Thank you for allowing comments regarding your employees.

Carol Dennis
MITCHELL GOLD + BOB WILLIAMS
Showroom Employee

Posted by shepherdmaxx


Re: tracking number 797363594322

Monday I placed an order and it was to ship overnight.

Some around the lab started to mumble "that means second day."

I was taken by surprise. Why would next day mean second day?

I found out that the comments stem from our being on an island.

Where have you heard, "That's not the way it has been before?"

Tuesday morning I called customer service or maybe it was tracking. Don't remember.

The young lady said that it was enroute and that she would send a message to the local terminal.

Around 930-1000 I received a message to call Sandy at the local terminal. She told me that the truck was unloading and that I could pick it up at the terminal.

Somehow "the was it always is" turned second day delivery into 1015 next morning.

Whatever you all did had me on cloud 9 all day Tuesday.

Thanks tonnes!!!!!! You are great!!!!

John Grant

Posted by Anonymous


I am a recent customer, who had to receive a package urgently on Saturday, April 30th. Mark, and Tanya of the Florida Mining branch in Tampa, FL went out of their way to really make sure I received my packages. They were friendly, courteous, and kind. They showed that there are employees that actually care about the customers, and their needs. They are an asset to Federal Express.

Posted by Anonymous


OFFICE, COPYING, PHOTO COMPUTER SUPPIES AND ACCESS
YOU ARE MISSING AN OPPORTUNITY BY NOT LISTING OFFICE SERVICES IN PHONE BOOKS ACROSS USA, ESPECIALLY ASHEVILLE, NC AREA SUGGEST YO ADVERTISE IN LOCAL NEWPAPERS, MAGAZINES,BILLBOARDS, AS THE FORMERLY KNOWN KINKO'S IS NOT GETTING THE BUSINESS IT SO WELL DESERVES - GOOD CUSTOMER SERVICE AND KNOW HOW.
MY SERVICE BY MELISSA IN THE ASHEVILLE OFFICE CENTER WAS EXCELLENT LAST WEEK.

Posted by LARickley


I just had to deal with UPS and realized how much I love FEDEX. 99.9 times out of 100 they have the package where it is supposed to be on time. Their drivers are friendly and accurate. Their people at the FEDEX facility are helpful and friendly, I use the Temecula, CA office.

I am going to start a business and FEDEX you are my choice for all my shipping business.

Thank you for a great company.

Posted by OlvNola


I would like to take this time to say ''Thank you'' to Fed Ex for taking pride in the people that you have wearing not only your uniforms, but also your reputation....I am very pleased with the service that I received from one of your 'Delivery/Drivers, it seems to me as if they went over and beyond to give me Satisfaction in my delivery ...but they simply stated, this is my job.

I make a habit of learning the names of any one tha I come in contact with in the event I may need to reach them for any reason.

The name that goes with the person that I received excellent customer service from is Charlene Hollis.

As she said 'she is just doing her job....what I will say about that is she is doing her job and taking pride in the job that she does.

Thanking you again, for taking pride in the service that you perform.

Olivia A. N.

Posted by Anonymous


A FedEx employee caused a big problem at one of their locations. However by phone a rep worked hard on correcting the mistake. She arranged to have the shipment sent from California to Pennsylvania and delivered to my home in less than 12 hours! She actually called me 3 times on the progress. Companies make mistakes but how well they correct them is the mark of a great company...outstanding customer service.

Posted by 1968 STANG


Dear Federal Express, I am extremely satisfied with the customer service that Mr. Tennant and Mr. Gilkey rendered to me in delivering my 1968 Ford Mustang Hood(HBG-961615)to me. They were both very professional and they are excellent repesentatives for your company. They are to be commended and highly recommended! The hood was very professionally packaged also. Again, thank you very much. Truly,

Richard A. Roberts
05MAR10

Posted by Anonymous


I used the info above to reach a real person regarding delivery of a Fed X home delivery package schedules to be delivered on a Saturday to a business. The Saturday delivery was necessary but I don't know why it was sent home delivery. The tracking on line said the package was "out for delivery".
Anyway I was nervous that the package might not be delivered due to the home delivery thing to a business address.
When I called the automated system I said "representative" about 4 times and was immediately switched to a real person who was very helpful and was trying to contact the driver when he walked through the door.
I found FedX very helpful trying to resolve the situation.

Posted by donhealy


I had a wonderful experience with Fed. Ex. I was attempting to mail birthday gifts to one of my grandchildren in VA. last July. I was too late for the post office, and feeling disappointed returning to my daughter's during my visit in Greencastle, PA. from CA. I spotted a Fed. EX. van backed up to a small commercial building. The driver was in the van ready to drive away. My last hope for having the gifts arrive on time was about to drive away. The driver, Donnie, I believe his name was, got out of his van and waited while the two people in the office, Brian Zook and Kathy Barnhard, were more than eager to help. All three were patient and very helpful while we boxed and addressed the package. I left feeling appreciated and was grateful that I had received such wonderful service. Thanks Donnie, Brian, Kathy, and FEDERAL EXPRESS. I also loved Tom Hank's movie "Cast Away." Now there's service for you. :)
Don
#4118 1026 2038

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Posted by justanemp


For the defense this forum does not seem to differentiate between the different FedEx Services. FedEx as a large corperation and is actually broken down by subsidiary companies that are run independent of each other. Express-Ground-Home-Freight-Custom Critical-Same Day-and I am sure there are more specific to other markets that I am not aware of. I would like to see complaints more specific to the service you rendered.

I would also like to explain that when you order something on line and you are paying for shipping charges for any kind of shipping method you are not the shipper of the package the company that you ordered from is. You are paying the company you ordered from and they pay the shipper be it Fedex, UPS or USPS via a company account number. The online company you order from is our customer and you are their customer therefore they must file any claims for any loss or damages because they pay the shipping company and have a contract agreements with us regarding loss or damages to shipments they send to their customers. Most companies will reship a new order to you at no charge, they file a claim with us.

I am distressed by all of the negative feedback. I have worked for FedEx Express for more than 15 years. I love my job and go above and beyond to help resolve customer complaints and service failures.

Posted by fedex


hey guess what fedex employees are human too! we make mistakes just like other humans we have company rules we have to follow if you live in obscure areas we are not going to be there by 1030 by the way there is no 1000 commitment it is 1030 to some area 1200 in others 430 in yet others and some are no commitment at all... please read the fine print before you start complaining about htings you know nothing about get your facts straight before you start complaining about something you know nothing about we dont claim to know anything about your jobe but you sure assuming to know everything about ours.... have a great day!!!!!

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