Posted by Christina
I contacted Fandango customer service line on Dec 10th concerning a refund since the theater in Newport Ohio had projector issues and the movie did not show. The theater employee advised we could go to a different movie or request a refund. Since we were traveling, we chose to request a refund. After almost 45 minutes in the call que, I finally got a Fandango representative and went thru the scenario. I received a confirming email of my refund request on Dec 10. 2017 and a promise of a update email in 3-5 days. Today is Jan 3, 2018 and no update. I have sent emails requesting a update resolution. But no reply there either. Worst customer service ever.