FanDuel Customer Service

User Reviews, Ratings and Comments



FanDuel customer service is ranked #740 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 24.40 out of a possible 200 based upon 65 ratings. This score rates FanDuel customer service and customer support as Terrible.

NEGATIVE Comments

65 Negative Comments out of 65 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 65 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • FanDuel

    Customer Service Scoreboard

    • 24.40 Overall Rating
      (out of 200 possible)
    • 65 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.7 Issue Resolution
    • 2.4 Reachability
    • 1.8 Cancellation
    • 3.3 Friendliness
    • 3.0 Product Knowledge

Add your review!

Posted by Thedraftgoat


This is ridiculous.... Second time I had to change my password within a few days and it won't let me back in. Worst site ever. Lost my winnings from before and now. Want my money back. Worst customer support ever. Can't ever get a hold of anybody. Very frustrating. For sure sticking with draft kings!! I think this site is rigged. Can't imagine that some people who probably had thousands of dollars in winnings and probably lost it all because they got logged out and can't get back in. More feed back for those who are going through the same thing.....

Posted by Anonymous


You guys suck I can't get anything answered on live chat or anything else I can't talk to anybody at customer service on the phone just to get a couple questions answered make it easier for people to get ahold of you how many times do I have to go to live chat and nobody gets back to me how many more emails must I send my phone number I would like some sort of response or I'm done with FanDuel how dare you tell me what I can and cannot write you're the people making this difficult

Posted by Anonymous


Accounts been frozen for over 48 hours, been trying to reach Fanduel every since and no response whatsoever. Even went as far as tweeting at them (They tweeted back and asked for username and conflict #, but still no email) as they apparently can tweet all day but not answer any emails. Absolutely terrible experience with customer support and I've had the app downloaded on my phone for less then a week. Considering switching to Draft Kings.

Posted by erider33


Something has to be done about Thursday lineups going Into Sunday,If you guys can take the Monday night game out of the equation then we should also be able to switch out players on sun after the Thursday start.Today I'm stuck with Carlos Hyde 49ers and he was supposed to play Sunday?? I've had 3days from Thur to switch out Sunday players but I wasn't able to because the contest started.That's a rule that needs to be changed,All ffball is played that way it's even like that on draftkings.

Posted by Johnnyhockey99


Hi, I tried making a withdrawal and fandual.com was unable to identify me.

Now it is not letting me ask for a withdrawal.

Posted by Garybrown68


I'm Gary Brown i got a couple fan duel accounts that i can't get on give me a call at thanks

Posted by Anonymous


This is my lineup from last week was never carried over,when I realized that I could change it, i enetered one that was never received, somehow I got a lineup with scrubs. That's unacceptable to have a lineup entered with no starters. I was under the assumption that last weeks lineup was suppose to be a lineup that was carried over from week to week until the 5 week contest was over

Posted by jmoomoo


I'm in PA. I'm receiving restricted area notice and can't enter a lineup. What's up with that?

Posted by selena1986


Rigged??? Packers blocked a punt everyone who had the packers defense should of had two more points added. They paid out and everything with this error. I had the packers defense in 21 different cash games. I wrote 4 emails to thier support. Called in and got hung up on. This is an outrage. I really think time and effort trying to deal with this. Is worth 500 dollars per time you picked the packers defense to make it right for thier customers !!!!!!!!!!!!!!!!

Posted by Mizzou37


I cannot add funds to my account. Please advise as soon as possible. My e-mail is and phone number

Posted by [email protected]


yes i enterd the nfl beginner mini snap (top 150) and got my line up and it say your line up live and gives the time that it starts and says i have 1100 salary remaining but to today when i went to the web site to check it it says that i have no enterys well it did when you took my money so whats up?

Posted by Anonymous


My Paypal transaction deposited ($25.00) on Wednesday 9-7-2016 is not showing as a credit in my Fan Duel account. Please provide an explanation.

Posted by mcarrigg


cannot access my acct. getting message to contact customer service.


m

Posted by Nelegends


I confirmed las night that fanduel is fixed, a saw computer generated lineups show up out of the blue

Posted by Anonymous


I'm suppose to get a free entry from what I won last night but idk how to work it !! And no one will reply back
Thanks

Posted by IneStinesLine


FanDuel is nothing but a scam.. they put up players that are out.. and let you know after the game started.. therefore all your money invested is lost.. what a scam. I will let everyone know..

Posted by Chrisdan328


I am trying to get a hold to someone I am so I can try to play my NBA fanduel I stay in Houston Texas could someone call or let me know something this is my 5th time calling and sending a message

Posted by Anonymous


I'm in Houston and i can't get a signal can somebody contact me

Posted by Anonymous


I am having difficulty getting $20 winning Apparently I accidentally refunded from PayPal back to FanDuel . Please send funds back to PayPal so I can get deposited in bank account. Michael Bridgett

Posted by One49erfan


I'm missing a lot of my winnings I have my proof in my history and u guys haven't paid me my money yet can we get this resolved plz and before u think about deleting anything I have it download and saved to my hard drive

Posted by Anonymous


I cant remember my password and i go to i forgot my password and give you my email and i get no response from you to change my password plz help

Posted by Ivorywatts22


They said I would receive my pay out in 48 hours, I requested my withdrawal 12/26 via pay pall. I am trying to figure out the update on my payout to see if there is something wrong

Posted by Lefty3589


My Name Is Marcus Oliver My User Name & You Guys Wanted My Verication I Did That I Forgot My Password A New One & A New User Name Was Up & My Winnings Was Gone I'm Not Going 2 Deposit More Money Into Account That I have Money In & I Have No Idea Who Account It Is I Have All My Information If You Need 2 Retrieve My Funds & Get My Account Back Please Help This Is A Inconvenience

Posted by Georgie


Hey my name George Panagopoulos It's telling me that my email and password is wrong but it is not wrong and I can't get my money but u can take my money can someone fix this please. I'm not playing anymore to I can get my winnings my

Posted by bully1st


I've got a account with you guys but can't login my email is to common.I gave someone from your company my credit card number that I opened the account with and still nothing I just want my money back and I'll delete your app

There are currently 0 Positive Comments for FanDuel.

Be the first to submit a positive comment
There are currently 0 Employee Comments for FanDuel.

Be the first to submit a comment from an Employee

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Comparisons

Check out these popular comparisons of FanDuel customer service versus other companies:

FanDuel vs. DraftKings
FanDuel vs. Yahoo
Company Replies

Authorized representatives of FanDuel can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
917-525-4538

including steps to reach representatives, hours of operation, customer support links and more from .
Corporate Office

Locate the FanDuel corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your FanDuel questions from HelpOwl.com.

Reviews & Ratings

View thousands of FanDuel user reviews and customer ratings available at ReviewOwl.com.

Company News
Freshfields advises Paddy Power Betfair on FanDuel merger talks after US sports betting ruling
Freshfields Bruckhaus Deringer is advising Paddy Power Betfair on its proposed merger with US fantasy sports website FanDuel. This premium content is reserved for. Legal Week Subscribers. Subscribe today to get ALL ACCESS and 15% off! A premium ...
FanDuel discussing sale to Irish sportsbook Paddy Power: report
Ireland-based sportsbook Paddy Power Betfair is reportedly close to acquiring daily fantasy sports company FanDuel one day after the U.S. Supreme Court overturned a federal ban on sports gambling. Continue Reading Below. At present, it is unclear how ...
FanDuel Acquired by Paddy Power Betfair
Fantasy-sports startup FanDuel is being acquired by U.K.- and Ireland-based sports-betting giant Paddy Power Betfair, the two companies announced on Wednesday morning. Under the deal, the two companies will merge their U.S. businesses to prepare for ...