FanDuel Customer Service

User Reviews, Ratings and Comments

FanDuel customer service is ranked #740 out of the 946 companies that have a rating with an overall score of 24.40 out of a possible 200 based upon 65 ratings. This score rates FanDuel customer service and customer support as Terrible.


65 Negative Comments out of 65 Total Comments is 100.00%.


0 Positive Comments out of 65 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • FanDuel

    Customer Service Scoreboard

    • 24.40 Overall Rating
      (out of 200 possible)
    • 65 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.7 Issue Resolution
    • 2.4 Reachability
    • 1.8 Cancellation
    • 3.3 Friendliness
    • 3.0 Product Knowledge

Add your review!

Posted by Thedraftgoat

This is ridiculous.... Second time I had to change my password within a few days and it won't let me back in. Worst site ever. Lost my winnings from before and now. Want my money back. Worst customer support ever. Can't ever get a hold of anybody. Very frustrating. For sure sticking with draft kings!! I think this site is rigged. Can't imagine that some people who probably had thousands of dollars in winnings and probably lost it all because they got logged out and can't get back in. More feed back for those who are going through the same thing.....

Posted by Anonymous

You guys suck I can't get anything answered on live chat or anything else I can't talk to anybody at customer service on the phone just to get a couple questions answered make it easier for people to get ahold of you how many times do I have to go to live chat and nobody gets back to me how many more emails must I send my phone number I would like some sort of response or I'm done with FanDuel how dare you tell me what I can and cannot write you're the people making this difficult

Posted by Anonymous

Accounts been frozen for over 48 hours, been trying to reach Fanduel every since and no response whatsoever. Even went as far as tweeting at them (They tweeted back and asked for username and conflict #, but still no email) as they apparently can tweet all day but not answer any emails. Absolutely terrible experience with customer support and I've had the app downloaded on my phone for less then a week. Considering switching to Draft Kings.

Posted by erider33

Something has to be done about Thursday lineups going Into Sunday,If you guys can take the Monday night game out of the equation then we should also be able to switch out players on sun after the Thursday start.Today I'm stuck with Carlos Hyde 49ers and he was supposed to play Sunday?? I've had 3days from Thur to switch out Sunday players but I wasn't able to because the contest started.That's a rule that needs to be changed,All ffball is played that way it's even like that on draftkings.

Posted by Johnnyhockey99

Hi, I tried making a withdrawal and was unable to identify me.

Now it is not letting me ask for a withdrawal.

Posted by Garybrown68

I'm Gary Brown i got a couple fan duel accounts that i can't get on give me a call at thanks

Posted by Anonymous

This is my lineup from last week was never carried over,when I realized that I could change it, i enetered one that was never received, somehow I got a lineup with scrubs. That's unacceptable to have a lineup entered with no starters. I was under the assumption that last weeks lineup was suppose to be a lineup that was carried over from week to week until the 5 week contest was over

Posted by jmoomoo

I'm in PA. I'm receiving restricted area notice and can't enter a lineup. What's up with that?

Posted by selena1986

Rigged??? Packers blocked a punt everyone who had the packers defense should of had two more points added. They paid out and everything with this error. I had the packers defense in 21 different cash games. I wrote 4 emails to thier support. Called in and got hung up on. This is an outrage. I really think time and effort trying to deal with this. Is worth 500 dollars per time you picked the packers defense to make it right for thier customers !!!!!!!!!!!!!!!!

Posted by Mizzou37

I cannot add funds to my account. Please advise as soon as possible. My e-mail is and phone number

Posted by [email protected]

yes i enterd the nfl beginner mini snap (top 150) and got my line up and it say your line up live and gives the time that it starts and says i have 1100 salary remaining but to today when i went to the web site to check it it says that i have no enterys well it did when you took my money so whats up?

Posted by Anonymous

My Paypal transaction deposited ($25.00) on Wednesday 9-7-2016 is not showing as a credit in my Fan Duel account. Please provide an explanation.

Posted by mcarrigg

cannot access my acct. getting message to contact customer service.


Posted by Nelegends

I confirmed las night that fanduel is fixed, a saw computer generated lineups show up out of the blue

Posted by Anonymous

I'm suppose to get a free entry from what I won last night but idk how to work it !! And no one will reply back

Posted by IneStinesLine

FanDuel is nothing but a scam.. they put up players that are out.. and let you know after the game started.. therefore all your money invested is lost.. what a scam. I will let everyone know..

Posted by Chrisdan328

I am trying to get a hold to someone I am so I can try to play my NBA fanduel I stay in Houston Texas could someone call or let me know something this is my 5th time calling and sending a message

Posted by Anonymous

I'm in Houston and i can't get a signal can somebody contact me

Posted by Anonymous

I am having difficulty getting $20 winning Apparently I accidentally refunded from PayPal back to FanDuel . Please send funds back to PayPal so I can get deposited in bank account. Michael Bridgett

Posted by One49erfan

I'm missing a lot of my winnings I have my proof in my history and u guys haven't paid me my money yet can we get this resolved plz and before u think about deleting anything I have it download and saved to my hard drive

Posted by Anonymous

I cant remember my password and i go to i forgot my password and give you my email and i get no response from you to change my password plz help

Posted by Ivorywatts22

They said I would receive my pay out in 48 hours, I requested my withdrawal 12/26 via pay pall. I am trying to figure out the update on my payout to see if there is something wrong

Posted by Lefty3589

My Name Is Marcus Oliver My User Name & You Guys Wanted My Verication I Did That I Forgot My Password A New One & A New User Name Was Up & My Winnings Was Gone I'm Not Going 2 Deposit More Money Into Account That I have Money In & I Have No Idea Who Account It Is I Have All My Information If You Need 2 Retrieve My Funds & Get My Account Back Please Help This Is A Inconvenience

Posted by Georgie

Hey my name George Panagopoulos It's telling me that my email and password is wrong but it is not wrong and I can't get my money but u can take my money can someone fix this please. I'm not playing anymore to I can get my winnings my

Posted by bully1st

I've got a account with you guys but can't login my email is to common.I gave someone from your company my credit card number that I opened the account with and still nothing I just want my money back and I'll delete your app

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