Posted by Anonymous
You have the worst customer service. It is impossible to reach live person
Customer Service Scoreboard
How dare FPL ask a caller a million questions without offering the chance to speak with a live person. Where does this huge profiteering company have a customer service department available for customer questions that do not fit into any of the offered categories? It is outrageous for FPL NOT to provide a live person who can answer specific questions.
IF i could, i would NOT remain an FPL customer.
- Anonymous in Miami Beach
FPL has NO customer service -- I spent over half-hour giving a robot prompts -- no option for a human came up -- the only way I was able to get a human on the line was to speak gibberish into the phone each time the robot spoke -- it works -- but by the time I got a human I was irate --
also -- "Julia" the online customer service "person" is another robot with programmed answers -- they put a cartoonish picture of a woman up next to the chat box -- they should not insult customers trying to make them think they are chatting with a person -- disgusting --
FPL to you: pay your bill and shut up
I have tried to get power on my property for 5 years. Most recently I was told that I need one of the really tall poles with transformers on my side of the road. But many others on my road have something called catch poles. I was also told in a nasty voice that they needed to know where I plan to put something on my property. I have sent two site plans. So I would offer to draw you a picture so that you would know where I want to put something, but I have already done that twice. My property is surrounded by tall poles with transformers. Probably six or seven of them. Is there something special about my piece of property that I cannot utilize a catch-pole?
I don't have a phone that can call out and I desperately need help making my bill payment. I was only given unto tomorrow to make a payment. I'm on social security and my money comes in on the 3rd of each month. Please let me pay the $267 dollars on the 3rd of April and the balance plus another $222.42 on the 3rd of may. I only receive money once a month. My account Thank you
I am so irate over trying to get someone to talk to. On your home page you give NO options to telephone. I appreciate that many items can be handled by the internet but you give no phone number to call. Then I had to do a google search for a phone number to call and saw a 1-800 number that I called. I then went through a series of what my problem was,three to four times and there was NO OPTION TO TALK TO A CUSTOMER SERVICE REPRESENTATIVE. Then I had to do a web search again to see if there is any way to talk to a human and it was on a page that said to press 1 and then 0 two times. I tried that four times and finally got a human. Then they couldn't help me because the can't see my bank info. I was paying through one bank and it was supposead to be coming out of another.
Can someone plz send me a link in how to download an old billing statement..I need the bill cycle of when we had hurricane here in sarasota..I need to show fema I had no power here on s lockwood ridge rd for like 8 days plz contact me at plz I need that copy of billing statement ty
Impossible to speak with a live human beign, specifically to resolved a bill issue. I think a customer deserve a line to speak with someone, the automatic machine does not offers ANY OPTIONS in over billed issues.
Please add a live customer service line, this Is the same as ignoring customer needs and itÃ¢ï¿½ï¿½s like this is done on purpose.
The customer service phone number does not provide a way to speak with a customer service representative. That is just wrong.
My question concerns how to change power service from the seller to the buyer upon the same of a house. Can it be done without turning off the power?
Their customer service is TERRIBLE. It takes forever to get ahold of a live person and that is only if you have the patience to listen to multiple useless menu options over and over again. When I finally spoke to a live person, I made
a simple request that a letter be prepared to verify power outage during Hurricane Irma. They informed me the letter had to be mailed. Although all other correspondence is sent to me electronically, for some absurd reason they told me it has to be sent snail mail. I never received the letter and I am still battling with the to get it. VERY FRUSTRATING.
Received a email saying 'Update communication address' on closed account to receive balance amount. But when I update new address online, it was always taking old address. Tried phone number to reach several times, but could not reach anyone in person. Very frustrating.
There is no option to transfer balance from closed account to new account as well.
Why no email option. My address was prepared for a new pole a number of years ago. Instead yesterday without contacting us, FPL put a pole in our front yard!!!If this is to help carry the wire load it doesn't make sense when I thought about it because they are apparently doing every other street which leaves a long run and then shorter run between streets not an even load bearing run which would be the only explanation for adding power poles. Aside from that how many years do we have to pay our utilities on time to be considered good customers and kept updated on news that we now have a giant pole in our backyard and front yard! 5years? 10years? 15years? 20years+? All of which we qualify for as FPL customers and no still chopped liver! I wanted to weep when they started the work but I'm getting older and losing my energy for fighting poor customer service and disregard for homeowners who CARE about their property and have a right to know what is going on and not have to ask a young man while the work is being done. I'm so close to crying right now that I'm ending this. I wish respect for us was as necessary for your company as it is for me to pay my bills to your company. I wish you had competition.
I have been trying to call FPL for 3 Days on multiple different numbers to only get a recording of how much I owe them no explanation no way to get a representative because that option is not available on any of the phone numbers they make it extremely difficult to get a hold of them all they want is your money they're very expensive all they have are foreigners answering the phone so they don't explain the bill they just say nope nope nope we don't have it you will pay it just that no one wants to help anyone other than to collect your money good luck the only way I got a representative is because I said I was a business instead of residential so that I could finally get through good luck to all of you this company sucks
After being an excellent customer for more than 25+ years, I called today to work out an issue of a mistake made by FPL in my billing and I was hung up on. I need someone to call me and work out this minor problem in billing. After this many years of perfect payments by me on all of my accounts, I am very unhappy with your service. Please call me at 561 804 9078 concerning account Thank you. Linda Marx
Yesterday a lighting stroke the transformer next to my house and the power went out, I called fpl and they came fast, they change the transformer and the power came back. I want to thank the workers first, and the company next for the excellent job they did, very professionally, and a very nice group of people. ThatÃï¿½Ã¯Â¿Â½Ãï¿½ÃÂ¢Ãï¿½ÃÂ¯Ãï¿½ÃÂ¿Ãï¿½ÃÂ½Ãï¿½ÃÂ¯Ãï¿½ÃÂ¿Ãï¿½ÃÂ½s why I recommend them for a job well done, thaks
Ms Lopez, an account supervisor, in Miami was a pleasure to talk with. The is very helpful and is working on my issue with SurgeShield. She will call SurgeShield and address with them on issues. She is truly a valuable asset to Florida Power and Light. My thanks go our to her.
It is more than apparent, FPL has worked tirelessly for going on 3 weeks in preparation, coordination and execution to restore inevitable loss of service due to Irma. I lived through Andrew and the quality, service and timeframe of restoration have far exceeded my expectations. Lessons learned and processes improved. Barnone a tremendous amount of respect and gratitude goes out to all FPL workers, contractors and company for your exhaustive efforts in what could have been so much worse. This was not an insignificant storm. The Florida Keys, the Caribbean who suffered real devastation and do not have basic necessities is where any human energy should focus and deserve our full charitable attention. Crews from all over and in Florida have banded together to give FPL customers their most and best demonstrating grit, tenacity and commitment to all Floridians' well being. I say Thank you From my family to yours
My Name is Pamela Jackson and i just wanted to take the time out and thank you and all of the help you had around the world that came to help becsuse of hurricane irma. I lost power sunday sept 10th and i just received ppwer just 10 mins ago. This was the longezt i was ever out of power and to be honest i wss mad and misable plus i hsve my 5 year old son. All i wantef was my power on not knowing what it actually takes to restore power witbout anyone getting hurt badly..you or us so once again thank you so much anf i appreciate everything you had to so we wouldnt have to endure the heat another night and another cold shower. Keep doinf the awesome job that your doing!!
During Hurricane Storm Matthew we were without power for 7 hours. We are very thankful the responders from FPL going out in the storm conditions to make sure we have power. Thank you so much for all you do. Just know we don't take it for granted. We truly appreciate it.
I'll write a letter - my preferred means of communication but wanted to comment on this site because of all the negative comments (circa pre 2016). Really! why bother with this unscientific method of commenting? But since you do: I had an exceptionally good experience when speaking with "Danny" this week. Knowing the temperatures lately are significantly higher than usual, I called to ask why my bill is so high in spite of carefully monitoring the A/C temp. and what setting would help lower my bill and also while I was at it, I asked about appliance usage and costs per kilowatt. It was an unusually helpful experience. Speaking with knowledgeable, caring employees is the exception today, rather than the rule. Danny ought to be your #1 spokesperson. First time I've been impressed with FPL.
The new year brought some problems with our power service. We had flickering lights, power failures, outages to half of the house,etc.After the joke got old about paranormal activity, we actually got around to calling in our problem.It started with the pleasantness of the phone person late at night to Vernon showing up at 1:00am and immediately diagnosing the problem with a confirmation that a crew would be out in the morning to replace the deteriorated line and system causing the whole electrical debacle.Sure enough, Anthony and J.C.arrived at 9 am and without missing a single beat, replaced the old with new. After they cleaned up any minimal debris, the final product displayed was nothing short of precision artwork.Our most gracious gratitude to Vernon, J.C.,Anthony,Herald and the female phone representative (whose named I failed to write down)for being prompt, pleasant,efficient,knowledgeable,attentive and in taking pride in their work.
Again, FPL gave me the greatest personal service. I found the ground wire on my Meter was loose and called to find out what to do. A person by the name of Chantelle answered and gave me info on what to be aware of and was sending someone to look at it. To my surprise at 10:00 PM a gentleman in a huge truck was on my door, looked at the cable, informed me to call my electrician and was very courteous. Thanks again for the great service provided!Tony D. Monjer.
We have had an ongoing problem with the Lenneox A/C which is 5 years old and we have had 3 coils and 2 complete unit replacements. We were told to call FPL for an insulation study as we needed more in the attic. We call and Don Macfarland cam out and what a told relief to have a component and informed person show up. He did a complete check of our system and the split between return and duct temp was on 2 degrees. We call our A/C service and they were here 8 days before and said everything was OK. Now no A/C and they came out $81.00 service call and said we need coil number 3. Don called again today to follow up and that is way more then we ever expected. FPL has one Excellent employee and and one satisfied customer with FLP no so with Lennox GREAT JOB....THANKS FOT YOUR HELP
I would like to let you know that Mr John Van Vleet of the Service Planning Department did an excellent job of taking care of an issue that I was trying to get resolved for several months....He had action and completion necessary in less than one day. His phone number is 561-479-4511 in Boca Raton area. Too often we fail to commend employees such as Mr Van Vleet. He deserves to be commended on the action he took. I appreciated it very much. Carol Jackso
I'm a ex fpl employee but with the new Meters in place I don't think we need certain meter readers that's wasting company's money during Christmas couple of your employees were shopping on company's time while there's a lot of people out of jobs around here in brevard county my son was let go from fpl meter readers and yet you have guys wasting company's money on fpl's time I think these guys are leads that are making more money and wasting fpl's money
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