Expedia Customer Service

User Reviews, Ratings and Comments



Expedia customer service is ranked #583 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 28.54 out of a possible 200 based upon 1872 ratings. This score rates Expedia customer service and customer support as Terrible.

NEGATIVE Comments

1,772 Negative Comments out of 1,872 Total Comments is 94.66%.

POSITIVE Comments

100 Positive Comments out of 1,872 Total Comments is 5.34%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Expedia

    Customer Service Scoreboard

    • 28.54 Overall Rating
      (out of 200 possible)
    • 1,772 negative comments (94.66%)
    • 100 positive comments (5.34%)
    • 25 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.7 Issue Resolution
    • 2.3 Reachability
    • 1.8 Cancellation
    • 3.4 Friendliness
    • 2.4 Product Knowledge

Add your review!

Posted by Another unhappy Expedia customer


AVOID EXPEDIA. Book direct with the hotels, airline, or tour company. It's often cheaper and if anything goes wrong there is at least some accountability. As a 3rd-party; Expedia simply ignores any problems.

Posted by Anon


Expedia is HORRIBLE! I tried to contact them by email to try to address a very simple but important problem I had with a booking. They ignored by emails (I sent 8 asking them to please reply) and was ignored for three weeks. I finally got through by phone, was put on hold, and while on hold they replied to by email declining my request that they take responsibility for an error THEY made. This is the worse service I have ever experienced and I will never never never give this shady company another penny.

Posted by JHS12345


Expedia needs to be stopped! My wife and I paid them the double-occupancy rate for an all-inclusive trip, but when we arrived we discovered that we were expected to share a room with others. I paid the hotel an extra $1000 so we could have our own room, and assumed it would be an easy issue to fix when we got home. NOPE! Expedia doesn't care that there was a mistake and the fact that I paid twice is not a concern to them. Double-Occupancy means two... But Expedia doesn;t understand this. Never again! I can't believe they manage to stay in business doing this to so many people.

Posted by Lyda1


The most effective way to get the attention of Expedia is to use social media. I tweeted about my issue with them, and I heard from someone @Expedia within two minutes. I have not had full resolution of my issue with them, but I am much more hopeful at this point. Once this process is completed, I'll post a follow-up.

Posted by Mel


Used expedia to book MinaMark hotel in hurghada. Expedia have wonderful pictures of the hotel but unfortunately it's disgusting. Expedia will not refund and neither will the hotel. Stuck in this hotel for 5 days!!!

Posted by Anonymous


Expedia should let customers know that the refund after cancellation (within 24 hours) takes 2-3 business days to be processed. This missing information from your website may cause a lot of problems.

Posted by harlie


expedia advised by phone they were not responsible and offered a voucher instead. we id not want a voucher and frankly care considering not using them again.

Posted by Lisa


When youre giving information to people in the United States for trips outside of the country, you need to tell them the number that you are giving them isnt toll-free number. I was told it was!!! Iâm stuck with a bill for an extra $40 on my cell phone because your employee supposedly gave me a toll free number & wasnât to make pick up trans arrangements w/ Dominican Republic!!! Your customer service needs to be retrained. Iâm very upset!!!! Iâm getting stuck with an extra $40 bill for calls that I made to a number that an individual at your company gave me! I will be making a statement on your site on dissatisfaction.

Posted by Gross Inn North Vancouver


How do file a complaint? Hotel was a dump, reserved queen beds - got double beds! Not at all what was advertised!!!

Posted by UPSET CUSTOMER


UNETHICAL COMPANY....I recently purchased two airline tickets and purchased a Cancellation plan thinking I would be protected and would be eligible for a refund in the event if I had to cancel which in this case I had to cancel due to unforeseen circumstance. Flight is not scheduled until end of April but yet they will not refund your money even if you cancel prior to departure. Spoke with 2 reps who played the blame game and directed me toward American Airline who I later contacted and spoke with 2 more reps and a manager. One rep clearly told me I would received the refund on my card. When I called back to inquire on how long it would take to show up on my bank account. Next rep told me it was just a flight credit and that I also had to pay a "change fee" of $200 which would then cause for my ticket to only be worth $75. Call was escalated and the manager was not helpful at all. I'm never booking with this company again. SLEEZY/ UNETHICAL PRACTICES

Posted by Cricketm77


i was booking a flight through Expedia app during the process it refreshed and said the price had gone up. I clicked continue and then it told me it could not process my credit card. When I checked my credit card it had already charged me for the two tickets and charged me 8 different times for the booking fee. When I called my credit card company they said I had to speak with Expedia because the charges were still pending. I called Expedia and the Supervisor on duty said I am so sorry we see this frequently with the app when the AIRLINE ups its prices really the AIRLINE! He recommend I use a different site to book my flight so I dont have this happen in the future. It is my husband and I anniversary trip and their is only 7 seats left on the flight over 400$ is pending on my credit card and EXPEDIA COULD CARE LESS! We have a three year old and work really hard to earn a living; we dont spend money frivolously as a matter of fact we did not have a honeymoon and this is our first trip away since he was born. I will never ever use Expedia again this is the worst customer service I have ever seen!

Posted by RC


I bought a ticket via orbitz and did not choose the cancellation policy(cost US$19) but finally they charge me $19 for the cancellation policy... I want to cancel it but I dont know how to cancel. I am so sad now because I bought 4tickets and pay ecxtra $76 for the cancellation policy...

Posted by MAD BEYOND MAD


THEY ARE THE WORST... I tried to book 3 tickets they said something went wrong with the processing so it got declined they done it again took it upon themselves to reprocess it again and it got declined because they overdrafted my account which I had just enough in there for the plane tickets so I called them back the next day because they withdrew out of my account twice was only authorized once this is 10 days later and I still have not heard anything back from them which I have called every single day since the mishap never will I ever recommend them to anybody worst company ever

Posted by Frank


I called tok cancel a trip booked through expedia for March 30-April 1st. They will not work with me to cancel the trip and it is 24 days away. If even settle for paying a cancellation fee. Yet, no help.

Posted by williams


My name is Williams Pascal, I have been hearing about this blank ATM card for a while and i never really paid any interest to it because of my doubts. Until one day i discovered a hacking guy called (OSCAR WHITE). he is really good at what he is doing. Back to the point, I inquired about The Blank ATM Card. If it works or even Exist.He told me Yes and that its a card programmed for random money withdraws without being noticed and can also be used for free online purchases of any kind. This was shocking and i still had my doubts. Then i gave it a try and asked for the card and agreed to their terms and conditions. Hoping and praying it was not a scam. One week later i received my card and tried with the closest ATM machine close to me, It worked like magic. I was able to withdraw up to $4500. This was unbelievable and the happiest day of my life. So far i have being able to withdraw up to $28000 without any stress of being caught. I don't know why i am posting this here, i just felt this might help those of us in need of financial stability. blank Atm has really change my life. If you want to contact him,

Posted by May


We were double booked by expedia and the hotel was unrefundable. We contacted the hotel they said they ll not charge us if we cancel reservatiin . Still expedia is asking for all the amount and its their fault !

Posted by chuck


How do I reach someone at Expedia in ref the very bad experiences we had at the Baymont Hotel in Ormond Beach FL on Jan 26-28?
We are requesting a refund for both rooms on the night on 1/26 because we had no water and had to miss our participation in the Rolex 24 Hour race that started at 9am. In addition, the rooms had wet carpeting because of the water leaks.
We were in rooms 303 and 309. Please contact me asap.

Posted by Anonymous


Another unhappy customer, (Rental Car Refund) Arriving in Bangkok Thailand I decided to cancel my rental car I called my rental car company Sixt & asked to cancel & if a refund would be possible they were very helpful & told me yes but since I booked through Expedia I would need to contact them After I called them (expedia) they told me they would send me a confirmed refund e-mail - never heard from them again no e-mail & no refund after 5-e-mails sent to expedia no response at all.....I'm with out a phone & unable to call them only e-mail......I'll never use this company again & I'm telling my travel friends to not either.....Good luck"

Posted by Judid


I booked a resort through Expedia. We were hit with a blizzard in NYC causing the airport to shut down on January 4th 2018. For my family, available flights - 5 days later. I immediately called both the resort/Majestic Colonial Punta Cana & Expedia (2 days prior to) to make other arrangements but due to their policies there is nothing that they can do. We are a no show for 4 days/6 people. No re-booking, credit or refund. We lost $$$ and a luggage (oh yeah, we got as far as checking our bags in.) A vacation that was planned since last August! My children are heart broken. These filthy RICH corporations should value their guest and unusual circumstances.

Posted by Guy


Yes, Expedia is the worst. Stay away from Expedia. I canceled my hotel booking 4 days before the actual stay. Expedia email stating that I will not be refunded for cancelations. Hey, other reservation systems don't charge their customers unnecessarily. No more Expedia for me, ever!

Posted by Julian 'Da Zhu' McRoberts


made a booking for hotel that stated it as being a pay at hotel. a couple of days later the money was taken by the hotel. i decided to cancel the booking and find a different hotel. my advice is to be vary wary of choosing hotels with the pay at hotel option if you use expedia, the best way to do it is use a debit card with no money in the bank account - which is what i wish i had done. still waitng for my refund, latest fob off and excuse being they called the hotel but the hotel is not answering the phone.

Posted by SAReeels


Expedia is the worst. Please do not book with them. I have used Expedia over the years with no issues... until recently. Hurricane Irma hit Puerto Rico in Oct 2017 as a category 5. The hotel we were supposed to stay was destroyed. We received a refund for our hotel and could only receive credit for our flights with the only stipulation being it needed to be used before May 2018. I am currently trying to use the credit and after spending over five hours on the phone with different representatives, I am unable to book a flight. Every new representative that comes on the phone tells me a new stipulation that the one prior didn�t say. Why are you playing games with people who have put their hard earned money into your services!? I will never, ever will utilize Expedia again. Airlines are definitely more accommodating directly then Expedia is. And don�t bother with travel insurance because that was a waste of money as well. They definitely just lost a few customers here.

Posted by Anonymous


Expedia. I need my refund back. I cancelled within the 24 hour window... and got a confirmation email saying refund will be there in 3-5 business days. It has been almost 10 days. I already spoke to at least 10 people, including supervisor. All have given me different excuses and answers. Stop playing games.

Posted by Anonymous


We are being denied for Thai Lue Homestay in Baan ket, pua nan our Iti# is for now at the home stay please le me know what's going on? I need refunded back Chuedang Vue

Posted by AutttYYYY yy


I also like many of you booked a trip and had to call and cancel it. I bought the trip protection and was told that it doesn't mean you get a refund unless your going to die or your dead. Well the funny thing is when I initially booked the trip I booked the wrong airport. I immediately called and what do you know they canceled it and refunded my money no problem. Don't waste your money on the trip protection they are basically steeling money from you that you won't get back . So if your dying or dead and have the "trip protection" good luck with that you have to argue with the insurance company. The worst experience I have ever had

Add your review!

Posted by Annie


*** EXPEDIA REFUNDED ME within a week ! For 24hour cancellation Policy :) ***

I booked a flight with Expedia twice on the same day, only to cancel due to mistakes I made. Flights were from USA to a European country. I booked the two flights on Tuesday night. The first flight was cancelled on Tuesday night, Expedia notified me I would be refunded within 3-7 business days, if not it would take one to two billing cycles for the refund to be on my bank statement. I booked that flight with the trip protection plan, I called Expedia's number to get that cancelled and I got that refunded on Tuesday night (same night I booked). The operator I talked to was very friendly, when you're promoted to choose to
be on hold or to get a call back, I choose to be on hold (I had free time haha) the machine said it would take 2hours but an operator got me after one to two minutes of waiting so that surprised me. I recommend calling at night (US time) when the call center is does not receive a high volume of calls. The second flight I booked, I cancelled the day after on Wednesday morning. Keep in mind that I did this all within "free cancellation within 24" policy. So on Friday morning, I received my refund for the first flight cancellation. Being the paranoid person that I am, I contacted the Expedia team on twitter just to confirm I will get a refund and they said yes, it will process within 2-3 business days for that specific booking, and I checked my bank today (Saturday morning) and surely enough I got refunded for the second flight cancellation. I did not use a credit card to book the ticket though, I'm not sure if that makes a difference in the 24hour cancellation policy.

The comments below me made me really concern but I am very impressed with Expedia, they responded quickly with my concerns, especially the twitter team.

Posted by Moon


Expedia were fantastic when my BA flight was cancelled on the 27th May due to an IT power supply failure. They refunded virtually immediately.

Posted by DanK


Just had a great experience with and expedia agent ( Susanna) and thought I would share. Used expedia for our vacation to Cancun last year and it was great we have booked our trip to Cancun again. My wife used expedia to book a trip to Vegas and it to went great. I recently went to Pittsburgh overnight and used Expedia to book my hotel. Somehow I was doubled booked and charged at the same hotel in Pittsburgh. Ten minutes on the phone with a very apologetic and helpful Expedia agent and my extra booking will be credited back to my card. Thank You Expedia for great service!!!!

Posted by Anonymous


Don't know if this is right place to comment, hoping to reach Expedia .
Booked a room through Expedia. You booked us in a handicap room. Not needed. Never requested. The room was right under breakfast area. At 6 A.M the noise began, continued for hours. Not pleasant. Not happy. The hotel was very helpful and moved us to a better room. I don't need this hassle.

Posted by Anonymous


Website froze, likely overload. Personal phone contact was excellent, excellent! Operator was exceptionally knowledgeable and efficient.

Posted by Anonymous


I checked my booking: they put me in a smoking room with one bed. Called customer support: they immediately fixed it. They couldn't have been nicer.

Posted by Anonymous


I contacted Fairfield Inn & Suites in Humble, TX initially to make reservations. That location was the closest to the church in which my son would be getting married within a week. The info was processed and I got a confirmation reflecting that the reservation was made successfully. Somehow when I proceeded to print the reservations,I discovered that reservations were made at Hobby Airport. How this happened, I certainly don't know. I proceeded to contact Hobby Airport and spoke to someone from Expedia who gladly deleted the reservations at that location, and at that time I was informed that they would most assuredly return the funds to my account. Expedia is a very trustworthy company, and I will not hesitate to do business with them in the future.

Posted by Hopeless in Ohio


I spoke to Wendy and she was able to explain the reason for the Delay in my refund. Although I wasn't happy with how long it took to refund my money, or the waiting time to speak to a live person . After trying to get a straight answer and calling several times for my refund . She was at least competent enough to relay accurate information. I still had to wait on part of my refund . But understanding the process and having someone set realistic expectations was a relief.

Posted by Kathleen Dorgan


Lovely gentlemen tonight to sort out travel plans to England. Good Price & Service. Thanks Expedia...so far!!!

Posted by Anonymous


I can only say the support from contacting Expedia in regard to my putting in the wrong date for a Motel booking could not have been better. The phone operators were sympathetic and an adjusted was made immediately after contacting the Motor Inn concerned.
Thank you Expedia
Adela Christiansen

Posted by cathy


Hopefully this message will get to the corporate office. I had a terrible experience taking a trip that was booked thru expedia and got the run around about how the issue could be rectified I got through to a manager Tim Hoffman in your lv office who went above and beyond to help. Please forward this message to the powers that be. I sincerely appreciate him.

Posted by Paul


Automated recognized my phone # and new all my details. After problem was established with automated I was given the choice to speak to customer service rep. My call was answered in less than 1 minute and problem solved in less than 10 minutes. Excellent customer service! I Love Expedia!

Posted by Anonymous


18/07/15 Approx 3:30pm Sydney time. pm I would like to highly commend Khushel on your customer service line. He was extremely helpful and patient in resolving a problem of my own making with a hotel booking in Vancouver. Keith B

Posted by fran


very easy to cancel a "non-refundable" hotel reservation by speaking with a customer service rep

Posted by Anonymous


dear sir, on may 25 2015 I had a reservation at BW Plus Miami Airport North.
I called in advance that I will check in after midnight. I arrived May 26th 07.30a.m. I got my room. But at the end of my four day at the BWPlus they charged me a no show charge.I was not a no show. due to no show charge my bill became $24 more. That is not fare. Due to bad weather in Dallas we had a delay of 6 hours.
Just to inform you, Regards
Stanley Booi.

Posted by Do it yourselfer


I use Expedia exclusively because it is simple to use. The updates for flight information are generally done well. If a problem should arise however you will not likely get through to a live person anytime soon. The toll free numbers that are provided put you through the usual text and getting to speak with an Expedia employee will probably not happen. I have tried to voice a complaint since the middle of April. It was regarding a car rental with Advantage. I got through to Advantage in minutes. Expedia has problems with high volume calls and no way to post an issue online. Because of this I would recommend Expedia if you want a simple travel plan. Be patient and flexible with your itinerary and voice any complaints with the hotel, car rental, or airline. Expedia cannot be relied on for dissatisfied customers. Use a real live flesh and blood travel agent to get that type of service. AAA is great as well as most reputable travel agents. Using Expedia is like using Quicken. Do it yourself and if there are issues you can only complain to yourself.

Posted by jlm


The gentleman I talked to was so kind and helpful. I thought I would be stuck with a nonrefundable booking that was wrong but he called the hotel and helped me fix my problem. I am very impressed!

Posted by Anon


Hello, I was using the Trivago site and then selected the Expedia option. Unfortunately I had multiple windows open for other sites too such as Tripadvisor etc. When I had cross-checked and came back, I inadvertently used a previous Trivago page with their default date set, instead of the booking date I wanted for a non-refundable hotel offer. Therefore I accidentally booked the wrong date, no changes, no refund. However when I called the hotel they agreed to hold a reservation for the correct date pending Expedia changing the booking. I called their customer service and spoke to Hanny. She was great. She empathised, she explained their policy, she called the hotel itself. She arranged the transfer of the booking. Well done Hanny at Expedia.

Posted by msoares


Two days ago I booked a hotel on Expedia on the lowest available rate. A day after that Expedia sent me an email showing the same hotel with a $50 lower rate. I contacted them about their "best price guarantee" policy and they answered saying that offer (their own!) did not qualify.

Posted by Patty


I called the 800 number at 8:30 and got a representative in less than one minute. She was very helpful and it was easy to understand everything she said.

Posted by Goldenladi


Called Expedia for a refund on the auto rental and they promptly gave it to me. Note: When rental fares are too good to be true, read the fine print. In Cancun I thought I had rented a car for $156. When I got there they wanted another $400 for insurance OR wanted to put a hold on my credit card for $70K in case I got into an accident. I choose the bus instead. :)

Posted by happy


Expedia canceled my Hotel reservation with no problems.The phone contact was polite and repeatedly assured me that the cancellation was not a problem.
This was a completly positive experience.

I hope this comment doesn't curse the cancellation i just did on line.

Posted by Joseph


I booked a whole package today. Only intended to get a price. The agent Joseph was exceptional and very knowledgeable.

Posted by Anonymous


I spoke to an Expedia representative on the phone. She helped me with a reservation I had made at a Motel 6. I just wanted to let your company know that she was an amazing help and I really appreciated her and everything she did for me and my family!
Thank you so much

Posted by Anonymous


I would like to thank Branson for fantastic service and help in resolving an issue with booking a Radisson Blue hotel room in Oslo, Norway. I was close to crying when she appeared with help on a phone. She was able to cancel the incorrectly booked hotel and booked the correct hotel saving me a lot of money and worry. Because of her I will be using Expedia more often! I would hope there are more people like Branson in your organization.

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Posted by defender


Dont blame expedia am working for its customer service for over a year now...we just apply the policies of our vendors we dont apply policies from the heaven!!! many customers are very stupid and they even dont know how the policies work!!

Posted by Nirvanark


I work with Expedia Reservation team and today I want to share something which I feel is not right. First of all to get hired in Expedia we need to have a college degree plus we get a screening done at the time of interview. We work 24/7, no offs, no coffee break and of course no fixed shifts. Shifts changes every now and then. Get trained on everything. Today I got a customer from Portland, OR who doesn't even know how to select the room types and I bet he didn't even go through the cancellation policies of the hotel. He called and complained ..said he wants a refund cos the room he wanted was 2 rooms 2 double beds but when he checked in he got only 1 room with 2 double beds. He got mad and started using profanities and was also RACIST. I apologized him and I went to check the information with the confirmation number which I got. When I check I saw that he had booked it through online (expedia.com) and instead of selecting 2 nos. 2 double beds he selected 1 no 2 double beds which is only 1 guaranteed room. Now, I want to advise people that before they could proceed please check the website and the room type. That's not Expedia's mistake. The room type and the information are sent to Expedia by the property and we do the updates as per the Hotel. We are not authorize to change any format or the room type which is against the law.
Thanks!

Posted by VeryHappyEmployee


I have been working for Expedia Customer Service for a year now. First off, customers need to stop complaining about agents overseas. To let you know, these agents have to have college degrees to work for Expedia! How many of our customers can say they have college degrees? Also, no one reads the terms and conditions they agree to when they click COMPLETE BOOKING! We have to follow all vendors rules and restrictions! These would be the same had you booked with the airline or hotel direct. Just because you book using Expedia does not mean we are just going to pay for things we have no control over and made no error in. Believe me, if we did something wrong, we pay for it. The cost does not matter. But dont for once think just because your mess up only costs $150 we are just going to pay for it! I have personally paid out over $5000 for a mistake that Expedia made, no problem. If we broke it we will fix it. But we are not going to pay for a customer who spelled a name wrong, booked a wrong date, time or location, didnt read the cancellation or change policy and so on. Oh, and we can see everything you did online at our level. So dont say that the site changed your name or flight time. We can see it all. Screaming and yelling gets you nowhere. Being polite and responsible will help a bunch in getting your issue resolved in a timely manner. And please, if you want a price match be sure to read all of the terms and conditions to qualify for the price match. All travel agencies including Travelocity, Priceline, Orbitz and so on all have the same type of price match guarantee, some more strict than ours. Remember, Expedia does not own any planes or hotels so we dont control the pricing or availability of and flight or hotel room.

Posted by HappyEmployee


I have been working for Expedia Corporate Customer Service for 3yrs now. First off, customers need to stop complaining about agents overseas. To let you know, these agents have to have college degrees to work for Expedia! How many of our customers can say they have college degrees? Also, no one reads the terms and conditions they agree to when they click COMPLETE BOOKING! We have to follow all vendors rules and restrictions! These would be the same had you booked with the airline or hotel direct. Just because you book using Expedia does not mean we are just going to pay for things we have no control over and made no error in. Believe me, if we did something wrong, we pay for it. The cost does not matter. But dont for once think just because your mess up only costs $150 we are just going to pay for it! I have personally paid out over $5000 for a mistake that Expedia made, no problem. If we broke it we will fix it. But we are not going to pay for a customer who spelled a name wrong, booked a wrong date, time or location, didnt read the cancellation or change policy and so on. Oh, and we can see everything you did online at our level. So dont say that the site changed your name or flight time. We can see it all. Screaming and yelling gets you nowhere. Being polite and responsible will help a bunch in getting your issue resolved in a timely manner. And please, if you want a price match be sure to read all of the terms and conditions to qualify for the price match. All travel agencies including Travelocity, Priceline, Orbitz and so on all have the same type of price match guarantee, some more strict than ours. Remember, Expedia does not own any planes or hotels so we dont control the pricing or availability of and flight or hotel room.

Posted by red


Rules of every purchase are stated before hitting continue button always. Customers are just nice if you don't charge any fee for their requests but transforms into monsters when you inform them the reality. Its your fault booking through expedia w/o understanding the rules of every product you purchase.

Posted by unknown


To all Expedia.com customers please always read rules and restriction that is ACTUALLY STATED in the process of booking your reservation. We are all humans and anyone can make mistake.

Posted by Anonymous


Please read Expedia respond to my post at employee comments section, just see how professional they are, first they beg you to make a reservation by themselves and act like they are trying to give you a best service, then they call you stupid!Please don't be and make a reservation directly with hotels, because what you see on the system, it is not what you get, specially with the professional agents. Unbelievable!

Posted by MiSSgReen


Expedia is not Forcing you to book with them,you as a customer can choose and select hotels,car,flight etc. on your own preference. And the rules and policies? It is not EXPEDIA's rules it is hotels,flights,and car rentals poicies that they're reffering to.
Instead of BLAMING EXPEDIA,why don't you ask yourself first if you have read all the terms and condition of your booking for BArking..
I am Addressing this message to all the STUPID customer's and VENDOR's..

Posted by Anonymous


I am an EXPEDIA customer Service REpresentative for almost a year now..and i have been very POLITE to customers and vendors eversince i started working here.
It was so annoying to read Negative reviews for our Company. To start of with..

Hotels:plans fall through peeps..*we are not the customer here*
and if your stating that EXPEDIA reps could not speak fluent ENGLISH then you should be telling that to your Indian Staff's also..
(as if they can speak fluent ENGLISH,they're worst than EXPEDIA reps)
We are well trained with the POLICIES and Procedures of each and every reservations that we are handling.
*if you dont have a room available,then that is your fault,why do you keep on accepting bookings from us if you dont have room available at all?* It is You guys who are confirming the reservation,meaning if the reservation that was made from EXPEDIA had been confirmed,it just simply mean that you approved the reservation..don't BLAME EXPEDIA for that..



CUSTOMERS:Upon booking through EXPEDIA's Website you may able to review each and every page of it..read carefully what was written on that reservation so that you don't sound stupid..
It is not right that you are blaming the company for your MISTAKES,we are no longer ELEMENTARY STUDENTS here..
I understand that REps are sometimes RUDE just beacause you don't even listen to the POLICIES and procedures..
Your Forcing us to do what you want even if it is beyond our capacity..
You as A customer should know the Rlues and Regulations of each and every company.
if you are stating that EXPEDIA reps may not speak ENglish fluenty "yes" because that is not our language..and we are blessed coz we are able to speak ENGLISH eventhough it is not our main language. What if i asked you to Speak Native Tagalog? Can You do that? and if you couldn't iLL tell you that you are could not speak TAGALOG fluenty..don't be a RACIST! You may be native ENGLISH,but you are not FLUENT as well..*if your stating that you are* you dont even know how to read the policies of your reservation or even type your name correctly..and here you are keepon blaming EXPEDIA of your MISTAKES..shame!


Posted by Anonymous


I find it funny that an Expedia employee is on here stating that they have to honor the contracts that they signed with the vendors, but I am a manager at a hotel that uses Expedia and it is the biggest source of headaches that we have-these people are idiots. Don't let them tell you they have to honor their contracts with us because they dont, and they are constantly lying about what they are going to give you/tell the hotel about your reservation. If tyhese guys had their way, you would pay them for a room and when you arrive at the hotel they will tell you that their are no rooms available, that Expedia made a reservation for you even though they knew damn well you weren't getting a room. That's where the "No Cancellation Policy" comes into effect-you are paying them for a product that they know damn well you will not recieve. And then they get to keep every dime of what they charged you becasue the hotel turned you away. Like I said, I am a Front Ofiice Manager at 4 star hotel-please take it from me: EXPEDIA SUCKS. When making a reservation, do NOT use third parties-go directly to the hotel. You will recieve better rates, no run around, and a GUARANTEE that you will get what you paid for. And if there is a problem, you get to talk to someone who actually speaks english!

Posted by READ


I LOVE THIS COMMENT:


READ THE DANG TERMS OF USE. DANGIT.

Half the people I talk to daily act like they have never read a legal binding contract in their life. if you click the check mark- THAT MEANS YOU READ, UNDERSTAND AND AGREE to all hotwires policies.
AND it's really SAD that you only have to read the first line, and it isn't even condsidered the sketchy "fine print" like in those car commercials that squeeze all their restrictions and rules into the last 15 seconds of the commericial.

It says in BOLD CAPITAL LETTERS, NO REFUNDs/EXCHANGEs TRANSFERS OR CANCELLATIONS.
My favorite is when a customer calls in and they say "I know you don't allow refunds, BUT..can you just..."
OKAY SO YOU READ THE TERMS OF USE BUT YOU STILL WANT OFF THE HOOK??
It's not like when you're at the bar and play a lil titty with the bartender to get what you want. Although, I will say you get more flies with honey.
We are bound by contracts to uphold everything you agreed to, and to pay our vendors.You are bound by a legal binding online contract, whether you read it or not- you still took the time out to check the box and say you did. Now who's a liar?

OH AND REPS ARE NOT RUDE. They just have to deal with IGNORANT-demanding customers like you all day/Customer who are still in the mind set that they are always right; and if you've ever worked a day in your life you know 9 outta 10 customer doesn't even know what they are talking about- they just know what they want.
CUSTOMERS who don't know how to read simple instructions (which was drilled into our skulls in elementary school) talk respectfully to a complete stranger, or have to decency to admit when you made a mistake instead of trying to justify WHY YOU SHOULD BE AN EXCEPTION to the RULES YOU AGREED TO.

Despite how ignorant and RUDE customers can be, I actually love my job. even when my eardrums are bleeding from all the yelling- and I can literally hear the veins in ppls necks pulsating. It make me realize how childish people can be when they don't get their way. I know its much easier to put it off as the websites mistake, instead of taking responsibility.

Atleast this job has taught me to be more patient, and more contract savvy!! I always read my terms of use before I cyber-sign any documents. COS AT LEAST IF I READ IT BEFORE I SIGNED IT I WOULDN'T BE SO DANG SURPRISED WHEN SATAN ASKS FOR MY SOUL,
and I could only blame myself.
haha but not you the customer. you're going to blame me for your incompetence.

Posted by CS Help


Some customers are verry STUPID! Literally! before you go ahead and make a reservation you should read and check first the cancellation policy whether if its a flight, hotel, package or car rental. And if your not sure what your doing on your end and made a mistake & "BLAME" EXPEDIA you should call us to make things clear, correct and accurate so that you have someone to blame too which I doubt it, coz we make sure that everything is fine! When we say Non refundable meaning you'll be getting the most discounted price and a very competitive price if your dates are not flexible / fixed if not then find a refundable rate just incase plans fall though as easy as that. And make sure if you call us you have to make sure that you have a preferred destination, preferred dates (if possible) and samll infos about your ideal destination so that we are not running arround circles / waisting your time.. Before you tick, press OR CLICK anything on our website check and think first if you are sure or if you did it right!

Posted by Care Dep


i work for Expedia . shout out to those who say that they were not satisfied with the service. first off, dont blame us becoz you dont know how to read contract pages before you purchase something online. be smart enough to read first so you'll know your ground when calling customer service.we are only guided by policies here. next time be smart enough to realize that.

Posted by EXP101


READ THE DANG TERMS OF USE. DANGIT.

Half the people I talk to daily act like they have never read a legal binding contract in their life. if you click the check mark- THAT MEANS YOU READ, UNDERSTAND AND AGREE to all hotwires policies.
AND it's really SAD that you only have to read the first line, and it isn't even condsidered the sketchy "fine print" like in those car commercials that squeeze all their restrictions and rules into the last 15 seconds of the commericial.

It says in BOLD CAPITAL LETTERS, NO REFUNDs/EXCHANGEs TRANSFERS OR CANCELLATIONS.
My favorite is when a customer calls in and they say "I know you don't allow refunds, BUT..can you just..."
OKAY SO YOU READ THE TERMS OF USE BUT YOU STILL WANT OFF THE HOOK??
It's not like when you're at the bar and play a lil titty with the bartender to get what you want. Although, I will say you get more flies with honey.
We are bound by contracts to uphold everything you agreed to, and to pay our vendors.You are bound by a legal binding online contract, whether you read it or not- you still took the time out to check the box and say you did. Now who's a liar?

OH AND REPS ARE NOT RUDE. They just have to deal with IGNORANT-demanding customers like you all day/Customer who are still in the mind set that they are always right; and if you've ever worked a day in your life you know 9 outta 10 customer doesn't even know what they are talking about- they just know what they want.
CUSTOMERS who don't know how to read simple instructions (which was drilled into our skulls in elementary school) talk respectfully to a complete stranger, or have to decency to admit when you made a mistake instead of trying to justify WHY YOU SHOULD BE AN EXCEPTION to the RULES YOU AGREED TO.

Despite how ignorant and RUDE customers can be, I actually love my job. even when my eardrums are bleeding from all the yelling- and I can literally hear the veins in ppls necks pulsating. It make me realize how childish people can be when they don't get their way. I know its much easier to put it off as the websites mistake, instead of taking responsibility.

Atleast this job has taught me to be more patient, and more contract savvy!! I always read my terms of use before I cyber-sign any documents. COS AT LEAST IF I READ IT BEFORE I SIGNED IT I WOULDN'T BE SO DANG SURPRISED WHEN SATAN ASKS FOR MY SOUL,
and I could only blame myself.
haha but not you the customer. you're going to blame me for your incompetence.

Posted by TEXASCITIZEN


(1) I work for a hotel. Expedia does third party booking (sells rooms) for hotels. Our Expedia reservations come across by fax & then are manually entered into the computer before we know how many rooms we have left to sell.In five minutes Expedia can send across 30-40 reservations and overbook the hotel. We recently faced an overbooking situation. We called Expedia & told them to close out all rooms (Stop selling.) They REFUSED to stop selling as long as we had rooms to be sold on any competitor website. Since when does a 3rd party agent have the right to overbook a hotel or to NOT stop selling rooms a hotel has told it not to sell?

(2) Why is Hotel Rate Price parity not price fixing? Many hotel chains give preferred status to some room seller companies (Joe's room seller for example selling rooms at $100.). Along comes Expedia and strikes a deal with the hotel to sell discounted rooms at $90.) The corporate chain office then says, "No, Expedia selling at $90 puts our preferred seller at a disadvantage, you can't offer a better rate. (Actually they are sneaky about it. They don't say, you can sell at a lower rate. They say you cannot "advertise" a lower rate. Of course, why would a business sell something if it cannot advertise the product and the selling price.

Posted by EXPcustomer care


i work for expedia. customer care..

and iff u guys wouldnt be soo stupid. and u actually. will learn how to spell ur name..

we could assit you. with ur concern...


fudging.. customers..
and dont fudging call. usted go to school and lear how to spell your. name..

PS alex.. customer care.. Expedia.com

Posted by Concern Citizen


Hello

I am an agent working with expedia and i really feel bad specially if i am unable to help resolve customer's issue even after exhausting all option (mostly because my hands are tied up and its an end to end situation)..but please i am trying to educate customers for them to know a bit of the run around of the company..

to all expedia cutomers booking hotels please be educated that expedia and the hotel company has a rate agreement.we rent blocks of rooms of a hotel property so we can provide a discounted rate to the customers booking online.If it so happen that the hotel is "non-refundable" that means that the hotel has already provided a great deal and if a reservation will be cancelled it will be a loss profit to the hotel.You might have experienced that expedia agents needs to contact the hotel to ask if refund is possible this is because it is true that if hotel will have a penalty nor dissaprove for a refund than they will definitely charge expedia.We know there will be times that the raeson for changing or cancelling a reservation is due to a valid reason e.g medical issue.But still expedia needs to coordinate with the hotel.We dont own the hotel so we need to work with the hotel to advocate our customers.How can expedia refund a money if the hotel will charge?..im sure customer's will say that is expedia's problem because you booked it with us.Remember we are also a company and as much as possible we stick by the policy of a resrvation you booked online.If we will refund all of the money for all cutomers who will cancel a non refundable resrvation..we will go bancruptcy (this may not concern the customers)..but this is a business.We ought not to contact a hotel in the first place for a non-ref reservation (even hotels will question "expedia" why we are asking for refunds on behalf of teh guest when there was already a policy imposed)..but we do it to offer resolution to the customers as much as possible. Others who dont know this judge expedia awfully right away.I would recommend you to:

a. prior booking read the policy
b. navigate and choose properly the hotel that you want to book.check out the pictures,equipments,services provided by the hotel so..

you will not end up calling Expedia and blaming us for everything.Ignorance is out of the question here!

Posted by Concern Citizen


Hello,

This is one of the agents working with Expedia.com. I have read some of the comments and am truly apologizing in behalf of the company specially regarding disconnected calls and long holding time. The holding time though is inevitable specially during presence of weather issues because we are experiencing high call of volumes.We are definitely working 24/7 even during special holidays to handle calls.If you want to recieve a call back at the onset of the call ask the agent to put in your callback number in the system. Expedia is not God who can do all the impossible things but we are definitely doing are best to help out our customers.

Most of the reasons why we also need to contact the Airline during cancelled flight is to advocate our customers to be reacomodated.Now it is not our fault if it so happen that the airlines are also recieving high call of volumes.Patience is a virtue ..if you have this than definitely we can help you out.Expedia does not own the airline we are only booking the flights and submitting the money directly to the airline..FYI.If we will go ahead and just reacomodate the affected passengers on a new flight and even going to process refund without airlines discretion (remember the mpney paid has already been forwarded to the airline immediately after the booking is made online) we will be issued a memo by the airline not following "business contract" and possible thing is that your flight will not be validated.We also have to work with the airlines by these circumstances. Just be patient and we are doing our best to help you out.

Posted by Anonymous


I work for a hotel and we deal with all of the third party sites and as for as hotel support goes Expedia is by far the worst. All of the sites give the hotel industry a bad name but Expedia surpasses the rest with the wrong room bookings and rude employees. I wish they would go out of business and let the hospitality industry get back to making thier guest feel welcome and not like a herd of cattle. Ive been on hold for 15 mins only to be sent to the wrong place and now I am on hold again. GET A CLUE EXPEDIA!!!!!

Posted by Merry


READ THE DANG TERMS OF USE. DANGIT.

Half the people I talk to daily act like they have never read a legal binding contract in their life. if you click the check mark- THAT MEANS YOU READ, UNDERSTAND AND AGREE to all hotwires policies.
AND it's really SAD that you only have to read the first line, and it isn't even condsidered the sketchy "fine print" like in those car commercials that squeeze all their restrictions and rules into the last 15 seconds of the commericial.

It says in BOLD CAPITAL LETTERS, NO REFUNDs/EXCHANGEs TRANSFERS OR CANCELLATIONS.
My favorite is when a customer calls in and they say "I know you don't allow refunds, BUT..can you just..."
OKAY SO YOU READ THE TERMS OF USE BUT YOU STILL WANT OFF THE HOOK??
It's not like when you're at the bar and play a lil titty with the bartender to get what you want. Although, I will say you get more flies with honey.
We are bound by contracts to uphold everything you agreed to, and to pay our vendors.You are bound by a legal binding online contract, whether you read it or not- you still took the time out to check the box and say you did. Now who's a liar?

OH AND REPS ARE NOT RUDE. They just have to deal with IGNORANT-demanding customers like you all day/Customer who are still in the mind set that they are always right; and if you've ever worked a day in your life you know 9 outta 10 customer doesn't even know what they are talking about- they just know what they want.
CUSTOMERS who don't know how to read simple instructions (which was drilled into our skulls in elementary school) talk respectfully to a complete stranger, or have to decency to admit when you made a mistake instead of trying to justify WHY YOU SHOULD BE AN EXCEPTION to the RULES YOU AGREED TO.

Despite how ignorant and RUDE customers can be, I actually love my job. even when my eardrums are bleeding from all the yelling- and I can literally hear the veins in ppls necks pulsating. It make me realize how childish people can be when they don't get their way. I know its much easier to put it off as the websites mistake, instead of taking responsibility.

Atleast this job has taught me to be more patient, and more contract savvy!! I always read my terms of use before I cyber-sign any documents. COS AT LEAST IF I READ IT BEFORE I SIGNED IT I WOULDN'T BE SO DANG SURPRISED WHEN SATAN ASKS FOR MY SOUL,
and I could only blame myself.
haha but not you the customer. you're going to blame me for your incompetence.

Posted by Larry


As a EXPEDIA Customer Service Worker, I want to say something. People, as long as you read our contract page and understand our policies we are able to help you. If you don't like them feel free to use other alternative websites or make a deal with the carrier/hotel/rental car ageny directly. Some people don't understand that EXPEDIA is a bussiness, therefore they have restricted agreements with hotel/rental/air partners. I've dealed with many cases where I'm unable to do something for the Customer, the main reason is because people don't read our Contract page. =( We are not asking that you need to read the whole "Terms and Conditions policy", let's be honest, we just display the most important information of this reservations.
You may hate me and call me a lier, but to be honest, I try very hard to help customers even if they are speaking with insults, profanity, etc.

Finally I just want to say two things:

1."No", we don't have a magic button where we can just click on it and change dates, times, cities or press a button to cancel your reservation. If the contract page says that the reservation is non-refundable or non-changeable, it is the truth and even us are not able to bypass that. Again, this is because of contractual agreements.

2. I can tell you that the "Information Entered on the Reservation" cannot be manipulated. As much as I hate telling customers, glitches are not possible. Often people think that we change this information at the time of booking, but never realize that sometimes those glitches happen because of a little mistake they didn't saw, therefore we think the website is to blame. (entering wrong information, accidently pressing the "Enter" button without noticing, presssing "F5" too many times when the page is not loading, etc.)

I don't think I'm allow to say these things, but I really don't feel good when I have to give bad news because after all, your hard-earning money is being used to make these reservations

Therefore, I hope someone reads this and give us a chance to help as long as we can. Maybe I will be the one attending you! =)

Good-bye.

Posted by Viator26


First expedia is just compelling with the hotel or airline rules. It's not expedia fault if your reservation cannot be refunded or cancelled! On the first place before making that reservation you have agreed on the terms of agreement of the ticket or reservation. Customer's are just stupid sometimes. And FYI expedia has a 80% call resolution. so yeah everyone saying bad things here are the stupid customers who can't read the rules before making a booking.

Posted by Anonymous


Some of the Expedia customers are really good. They understand the policies and they are happy with Expedia. But there are a lot of stupied customers, who don't understand the policies and they keep complaining on Expedia. Even though the customers make mistakes, and are liable for a charge, they put the blame on Expedia. When we listen to the calls, we come to know that it is the customer who made the mistake and they are not willing to accept it. If the customers are not happy with the hotel or the flight, they shout at the agents, and mark them down.

Posted by expedia agent


then why would you comment on it when you dont even have direct experience with the company. i am so amused at the stupidity of some customers. they dont read, they make up stories, and keeps on shouting, blaming on whoever they can. i dont know but a lot are just plain stupid. we do have recordings. we know what transpired in a call so we'll stand by it.

Posted by Anonymous


I've never booked for Expedia, but I do work for a The Hilton Garden Inn and we occasionally have resevervations made by Expedia. What Expedia does is just request a room for you. They tell you that you've got a king bed or a room with 2 beds; in reality, they just request the room. they don't guarantee it. I would never ever make any reservations with Expedia!!

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