Eureka Customer Service

User Reviews, Ratings and Comments

Eureka customer service is ranked #85 out of the 946 companies that have a rating with an overall score of 61.00 out of a possible 200 based upon 5 ratings. This score rates Eureka customer service and customer support as Disappointing.


4 Negative Comments out of 5 Total Comments is 80.00%.


1 Positive Comment out of 5 Total Comments is 20.00%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Eureka

    Customer Service Scoreboard

    • 61.00 Overall Rating
      (out of 200 possible)
    • 4 negative comments (80.00%)
    • 1 positive comments (20.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 4.0 Issue Resolution
    • 3.3 Reachability
    • 1.0 Cancellation
    • 4.7 Friendliness
    • 7.5 Product Knowledge

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Posted by eureka customer service

i have a eureka rapid clean ion red and grey color 2 in 1 vacuum, using it for 6 months now. it stops and red light blinking after 30 seconds operation. when red light stops blinking in a few seconds, it works again and it is the same cycle over and over gain. what shall i do. i can not reach your customer service.

Posted by eureka service

i called your customer service and it cant be reached on weekends, yor service hours online says otherwise. update your listing

Posted by Anonymous

Several months ago I purchased model As10001-Type A. I am very pleased with the cleaning job the vacuum does---However, removing the filter and then getting it back in place is darn near impossible! I called your helpline and was told to read the directions carefully. Since I have a master's degree in English, the directions were not the problem. I can not replace the filter unit until it clicks in place. My husband has been assigned this job and he, too, has a difficult time. HELP!

Posted by vipin

I registered a complaint on 12th september 2013 and even after 12 days no one has attended to it nor has the complaint been registered. Complaint no and My Contact no.

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Posted by tcasa123

The plastic hinge on the bottom of my dust cup broke, so I went to the Eureka site to see if I could order the part. I didn't see it immediately so I used their Live Chat option. After giving my model and serial #'s and explaining what I needed, the rep quickly located the part and directed me to the 1-800 # to order it, giving me a case # so I wouldn't have to re-explain. I didn't have to wait on hold long. The rep was courteous and helpful. I was put on a secure line to give my card info for the inexpensive part. In total it only took me about 20 min. to locate and order the part.

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