Etsy Customer Service

User Reviews, Ratings and Comments

Etsy customer service is ranked #498 out of the 946 companies that have a rating with an overall score of 31.46 out of a possible 200 based upon 19 ratings. This score rates Etsy customer service and customer support as Disappointing.


18 Negative Comments out of 19 Total Comments is 94.74%.


1 Positive Comment out of 19 Total Comments is 5.26%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Etsy

    Customer Service Scoreboard

    • 31.46 Overall Rating
      (out of 200 possible)
    • 18 negative comments (94.74%)
    • 1 positive comments (5.26%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 3.5 Reachability
    • 1.0 Cancellation
    • 3.0 Friendliness
    • 4.6 Product Knowledge

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Posted by Anonymous

I placed an order on June 19 2018, it was a mermaid 3 picture frame. Email said it was shipped on June 23, 2018 and as of today July 2nd I still have not received my package! Iâ��ve tried signing in and checking and there always seems to be a problem. Iâ��ve tried calling but cannot call... this is a birthday gift that I thought I would have by now. Let me know whatâ�

Posted by MommyandMeLeggings

ETSY IS ILLEGAL CROOKED AND THIEVES. Some jerk stole my photos from my store and used them on their website. I sent them an email asking them to stop using my pictures and the next day Casey from Etsy closed my shop and stole my balance of over $100. This is illegal and they won't reopen my shop. Is this what they do to get rid of competition? She actually sent me may own pictures and told me that I was using other sellers photos. I emailed in pictures of my basement workshop, pictures of my mannequins in my fashions and my sewing machine but she still won't open my shop. This is horrible and ETSY is rotton. Be warned, DONT SELL ON ETSY.

Posted by Michelle

I haven�t heard anything from my order since I placed it.

Order number

Flip Flop Wedding Sandal

Posted by Spinocchia

I have ordered some piano stickers 8 days ago and paid but I have not received them yet and I cannot also sign in to my account tried more than 6 times and comes with an arrow or different stories
I just wonder how serious this company is
They provide you with a tel no which doesnât exist it s 0800 328 5933
The number you call is wrong ie it doesnât exist
Can someone give me a better contact for these people
I am fuming

Posted by Anonymous

I bought a black pill box hat from Etsy. The picture advertising the hat was on a shop model and the hat showed as full size covering most of the model's head. The hat however is very small and looks ridiculous. The picture of the hat on the model was deliberately misleading. I want to know how to get a return agreement so I can send the hat back and get my money back. There was no invoice in the box but the address on the box was Hedges

Posted by Anonymous

I ordered something from "TheCatholicRosary through Easy. What was sent was the wrong item. There is NO customer support, you have disabled your phone contact, and I will NEVER do business with Etsy again!
Helen Westover

Posted by Judy Settle

I have a question about a message you sent to my email . My phone, my name is Judy Settle.

Posted by Anonymous

I placed an order on line last Thursday the 14th and the money was taken from my account but I haven't received any kind of email about it. It was supposed to be a Christmas gift and now it won't be here on time. Please contact me so we can get this resolved.

Posted by Callmeellen

My visa was fraudulently charged $150 for a purchase I never made. Since 10/23/17, I have been writing through the proper channels and NO ONE HAS RESPONDED. THIS IS FRAUD.Now it's time to make Etsy' s social media aware of this stink.

Posted by Callmeellen

My visa was charged on 10/23/17 $150 for a purchase I never made. I have left many messages to resolve this and NO ONE contacted me.


Many frustrating attempts to contact help through after trying computer.d nearly as harshly as I. Kindly call to discuss and help. I have already spoken to several reps and was told it could not be changed-basically to get over it etc. I was off etsy for last year due to severe auto accident in Jan. then back surgery last Nov. Not looking for commiseration, only fairness and clarity if I am to continue with Etsy. I have many vtg dolls and items but am holding off at this point in time. Thank you.

Posted by Anonymous

Ordered antique red truck had. Y name on the post but did not have my card. Contacted supplier three times no satisfaction then I see sold on post. Again contacted supplier gave up did want the red antique truck pick up. Oh well no more

Posted by Anonymous

...would like to place not working well..thx, richard. 360 8600144

Posted by Anonymous

I love Etsy, have ordered several things and been very satisfied. I am trying to order something & it says my account has been suspended. I have absolutely no idea why. I to have many many attempts to contact them by e-mail. They say they get get back to you in 24 hrs. It's been almost 2 months and I have not received any e-mails. I to would like to have a actual customer service number where you could talk to a real person!

Posted by Anonymous

Need someone to call me asap. My account was hacked and over $2000 spent. Off of a etsy order. Sherry Davis

Posted by LYNNXA

You need a real person to talk to concerning many things,,,,,
from me you have a - 0 rating...

Dr. Mosley

Posted by gerri 322

At this point I am SO upset with Etsy...for over a week or two I have been trying to buy some crystals...I have successfully bought before. Each time I try... I am blocked by messages saying that I already have an account...but they deny every single password that I have had...even my Facebook password. This is SOOO frustrating that I have been tempted to put a Post on Facebook to write a negative review, but I decided to try again. the way...each time they say they will send me an e-mail with a new attempt at a password...I never receive one, and I have tried numerous times. I have always in the past enjoyed shopping on Etsy and I would prefer to continue. Please help me.

Posted by Anonymous

I.ordered a and still.javent gotten it if u can call me back

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Posted by Littlebluebirdcreate

Monica at Littl blue bird create is an asset to your company. I feel as if she is a friend because she was so awesome in helping me get the perfect gift.

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Company News
Etsy fee increase frustrates some shop owners who say they'll look for new platforms
Online retailer Etsy announced Thursday that it would start taking more money from shop's sales and offer owners new tiered subscription plans. The seller transaction fee will increase from 3.5 percent to 5 percent starting July 16. The new 5 percent ...
Tumblr and Etsy among those posting 'red alerts' for net neutrality
Fight for the Future has announced another day of action aimed at encouraging support of a Congressional vote to overturn the FCC's removal of net neutrality protections. In December, the FCC voted to overturn Obama-era net neutrality protections,...
Looking for Etsy alternatives? Here are four to consider, from Amazon Handmade to Zibbet
For the first time, Etsy has raised the fees it charges sellers, opting to take a five percent cut of purchases instead of its original 3.5. The company also decided to include shipping costs into the percentage, to the frustration of some Etsy store ...