Eastern Bank Customer Service

User Reviews, Ratings and Comments



Eastern Bank must receive 3 more comments in order to receive a customer service rating.
Add your comments and ratings for Eastern Bank customer service

NEGATIVE Comments

2 Negative Comments out of 2 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 2 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

There are currently not enough comments for Eastern Bank to qualify for a rating. Listings must have at least 5 comments before a rating will be calculated.

  • Eastern Bank

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 2 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.0 Reachability
    • 1.0 Cancellation
    • 3.0 Friendliness
    • 1.0 Product Knowledge

Add your review!

Posted by ursomniac


Their online system is TERRIBLE - it consistently locks you out of your account forcing you to be humiliated by their extremely unprofessional customer service department.

Of course NO ONE at Eastern Bank takes responsibility for their employees - since there's no way to track who deals with whom, CSRs are COMPLETELY FREE to treat customers rudely. If you call back to complain they ask you who you spoke to, then tell you that no one by that name works there.

Isn't that CONVENIENT?

Posted by LOANSHARKED VICTIM


PLEASE NOTE THIS BANK AFTER CHRGING ME LOAN SHARK TYPE INTEREST FOA 5 YEAR LOAN OF ALMOST 12-PERCENT.IN NO WAY,DID I RECEDIVE THE PROPER PAPERWORK.THE PAYMENT BOOK WS WRONG AND I NVER RECEIVED THE TRUTH IN LENDING FORM AS I FOUND ONLY I WAS BEING CHARGED 12 PERCENT FROM AN OUTSIDE SOUCE.ALSO I WAS NOT TOLD THERE WOULD BE A BALLOON PAY,MENT AT THE END OF THE LOAN PAYMENT# 60.I PLAN TO FILE A COMPLAINT WITH MASS ATTORNERY GENERAL OFFICE THE FTC AND OTHER REGULATORY AHENCIES.THEY WERE ALMOST BETTING ON ME DEFAULTING ON MY LOAN, EVEN WITH AMERE $252.00 DOLLARS LEFT I WAS STILL RECEIVING HARASSSING LETTER,AND AS OF THIS DAY AND DATE NO ONE FROM THEIR OFFICE HAS HAD THE DECENCY TO ANSWER BY LETTERS OR PHONE CALLS.I CALL THEM LOAN SHARK EASTERN BANK...

There are currently 0 Positive Comments for Eastern Bank.

Be the first to submit a positive comment
There are currently 0 Employee Comments for Eastern Bank.

Be the first to submit a comment from an Employee

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Comparisons

Check out these popular comparisons of Eastern Bank customer service versus other companies:

Eastern Bank vs. Bank of America
Eastern Bank vs. Citizens Bank
Eastern Bank vs. TD Bank
Company Replies

Authorized representatives of Eastern Bank can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
800-327-8376

including steps to reach representatives, hours of operation, customer support links and more from .
Corporate Office

Locate the Eastern Bank corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Hours of Operation

Find Eastern Bank hours of operation for locations near you!. You can also find Eastern Bank location phone numbers, driving directions and maps.

Get Help Online

Get immediate support for your Eastern Bank questions from HelpOwl.com.

Reviews & Ratings

View thousands of Eastern Bank user reviews and customer ratings available at ReviewOwl.com.

Company News
Jet Airways and Eastern Bank launch credit card in Bangladesh
Jet Airways has partnered with Eastern Bank to launch Bangladesh's first airline co-branded credit card. Members of the Jet Airways EBL Platinum Visa credit card are automatically enrolled into the carrier's Jet Privilege loyalty programme. Cardholders ...
Eastern Bank Taps Nuance Voice Biometrics to Innovate the Customer ...
Until very recently, when Eastern Bank's customers contacted the customer service Center (1-800-EASTERN), they had to prove their identity by answering a series of security questions before proceeding with their phone call. In recent customer surveys ...
Eastern Bank spins off product for online loans
Eastern Bank has spun off its innovation lab's first product and most of its core development team into an independent company, an acknowledgment that in the fast-changing financial technology market, a bank may not be the best place to grow. Numerated ...