ESET Customer Service

User Reviews, Ratings and Comments

ESET customer service is ranked #291 out of the 946 companies that have a rating with an overall score of 39.80 out of a possible 200 based upon 20 ratings. This score rates ESET customer service and customer support as Disappointing.


18 Negative Comments out of 20 Total Comments is 90.00%.


2 Positive Comments out of 20 Total Comments is 10.00%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • ESET

    Customer Service Scoreboard

    • 39.80 Overall Rating
      (out of 200 possible)
    • 18 negative comments (90.00%)
    • 2 positive comments (10.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.5 Issue Resolution
    • 2.8 Reachability
    • 2.3 Cancellation
    • 3.5 Friendliness
    • 3.8 Product Knowledge

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Posted by Anonymous

No response from customer support when I updated the software and it kept giving red flags that components aren't running.

Posted by SheDevilinDellShoes09

I purchased the multi security pack and I spant hours trying to install and get set up. It is not a user frienldy program. I went to the website to ask for help and got the runaround screens take you from one screen to the next in circles never can get to chat. Finally sent a message, respons takes one day after a review. During the night computer hacked the security system hacked was left as a shell on desk top open nothing in it! My system vulnerable! All hosed up! Went to chat once I found it, they said it wasnt a virus, they cover viruses, yet the first line of there ad says "blocks malware and hackers" rep says cant block them they get around it! Do ya think!! He didnt say sorry lets make this right was rude and just wanted to argue with me, I asked for my money back, gave me a link and that was it! Very poor custmer service he said you contacted tech support we dont handel that, well last time I checked hackers was a tech support problem!

Posted by JAKE HEKE

Bye Bye Eset! Your New Zealand Support Sucks And Your Refund Policy Is Crap! You Are A Rubbish Company!

Posted by Koala

Nod32 Antivirus Hindered me in almost all aspects and now this morning after an update and windows update Eset refused to cooperate with the system, There has been an issue with it scanning incoming streams and ruining games even in GAMER MODE, Pausing Eset was the only way to get functionality from the machine

I tried SMART MODE no Good
Policy mode
Interactive Mode
The other modes were like some POW Camp towards the OS

Interactive mode was fantastic after telling it to remember specific programs over and over and over and over it would keep asking me over and over, Nod32 never again.

Posted by MaryK

Avoid ESET. Support is very poor. It is not possible to get a refund.

Posted by Anonymous

The ESET program is not too bad when it is working but ESET Australia has the worst technical support in the world.


Terrible company. Their phone number is non-working, they don't respond to emails in the promised time and their chat session "feature" appears to be down.

Posted by senor49

i renewed my eset service for another year in june of 2015. last week my hard drive died, so after buying a new one and installing the operating system i went to eset's site to see if i can reinstall the anti virus again. there is no way to get it done, so i sent them an email. i got a reply that someone will contact me within 48 hours. well, it seems their clock is broken because nobody made any contact. how can i run my computer without a security program? but they dont care, they sold it, after that they dont seem to be responsible to give good service. not again. next time i will buy another program.

Posted by Anonymous

Slowed down my brand new laptop to point of being unusable. Uninstallation process was extremely awkward as I had to get the uninstaller tool from Scandinavian ESET page and had to boot up laptop in safe mode to finally remove the program fully. Overall extremely negative experience and unhelpful website.

Posted by Supertek Computer Service

Worst customer technical support oever on the planet. I am a partner with ESET and have my own partner line to call. I have to hold 20-45 minutes to talk to a rep on an urgent situation. UNSATISFACTORY! ESET!!!. Your software is fantastic but your support and renewal process is a disaster. I suggest, being that you actually make a bundle in revenue profit, you actually put money into the phone support ASP. This is discouraging as a customer and a partner. If a piece of software comes out that is close to being like your product and I can call and actually talk to someone, a LIVE person within 3-5 minutes, BYE BYE ESET!

Posted by Anonymous

I have another computer that I would like to ADD eset security on. Please contact me on my CELLPHONE AT

Posted by Anonymous

By far the worst customer service ever provided to a consumer. I had renewed my paid subscription for TWO years from July 17,2012 to July 16,2014. Eventhough it was not time for me renew, I renewed my subscription on March 12,2014 for another TWO years. But when I activated my renewal, my coverage was for TWO years from March 12,2014 to March 12,2016. In the process I was cheated out of FOUR months of paid subscription. My repeated attempts to resolve the issue has fallen on deaf ears. Bitdefender is an awesome antivirus software.

Posted by Tom

I have used ESET Smart Security Home Edition several years and found that it works long as you don't need customer service for anything. I recently renewed my license and had a problem immediately after activation. My computer locked and would not reboot. I contacted customer service and received a response that is was a "Microsoft" problem and they would not help me. I later resolved the issue, which was not a "Microsoft" problem, it was an ESET problem. I let ESET customer service know of my dissatisfaction and they responded they were glad the problem was fixed and if they could be of further help to contact them again. For what!!!

Posted by Greig

installed and purchased this ani virus program and was billed for something other than what was ordered. Terrible Sales Department obviously. now if that was done and it happens to 300 people or more, how much have you got in the bank if it takes up to 10 days to return monies. Alot, company must be going bankrupt or out of business. Again, Terrible Sales Department. Irrate Customer...

Posted by Rob

Product is super. Support is terrible if you don't like waiting for an hour minimum with an issue. Once on the phone they are very helpful.

I have very few support issues so I will put up with it as as a Corp user with 150 end users the product far surpasses Symantec and Trend Micro products that were used in the past.

However, if support needs increase, I will have to review again.

Posted by Anonymous

they don't pick up the phone and the software does not protect my computer

Posted by Anonymous

Would not recommend at all!!

1. They double billed me.
2. Never contacted me to correct.
3. Had to go thru AMEX to corerect.
4. Shut-off update service and I was not able to contact anyone.
5. No 24hr Tech Support.

....I could go on, but these are just a few of my issues with ESET.

Posted by Anonymous

3 requests submitted for technical support before a response was given. The response was rude, the technical officer would not believe a request had ever been sent and his attitude was disgusting. We were really shocked. The product is a good one but we would not renew our licence (we have been customers for years) as no-one should have to put up with being treated in such a manner as we have.

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Posted by Anonymous

In my life time, I have contactes several customer care. But none had provide service like ESET. ESET customer care services are really satisfactory. The timely help and guidance with clarity is awesome, which adds more credit to the company. Hats off ESET... LET YOUR HERITAGE FLOWS. Thank you.

Posted by Anonymous

I had a great experience with customer service today. I downloaded another antivirus software without uninstalling Eset. Needless to say, there was a battle as to who was going to control my PC. After repeated attempts (like 20) to uninstall Eset in safe mode going through control panels, Ryan in Customer Service came to my rescue. He was great. Thanks Eset. If I find that my new antivirus stinks, I will be back.

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