Posted by Lockwood
I purchased the 360 eye robot 18 months ago. Suddenly I found it would no longer charge so I called Dyson and they diagnosed the problem to be the battery. After checking to see if they had any replacement in stock, which they did not, I was told that a return mailing label would be sent to me. All I needed to do is bring it to a UPS store for return. When UPS notified Dyson that they were in receipt of it, Dyson would mail me another robot immediately. Time has passed and no label has been received. I have tried endlessly to contact Dyson by phone with only a blank sound as I held on for endless time. So I am stuck with no robot and out $1,000 from a company that has no Customer Service! Question is where do I go from here?