Dynex Customer Service

User Reviews, Ratings and Comments



Dynex customer service is ranked #131 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 53.50 out of a possible 200 based upon 8 ratings. This score rates Dynex customer service and customer support as Disappointing.

NEGATIVE Comments

7 Negative Comments out of 8 Total Comments is 87.50%.

POSITIVE Comments

1 Positive Comment out of 8 Total Comments is 12.50%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Dynex

    Customer Service Scoreboard

    • 53.50 Overall Rating
      (out of 200 possible)
    • 7 negative comments (87.50%)
    • 1 positive comments (12.50%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 3.0 Issue Resolution
    • 4.4 Reachability
    • 3.0 Cancellation
    • 4.9 Friendliness
    • 5.2 Product Knowledge

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Posted by Sistofivebrothers


Terrible! I spoke to a customer service rep and was telling him when we bought our tv we had used a wall mount so we didn't us the pedestal/stand. I recently moved and went to install the stand and the stand is not the correct one for the model I have. He said he could give me a phone number where I can try and order one and I had asked if I could speak to his manager, and he asked why I needed to talk to him and I was telling him I was just questioning why they wouldn't stand by their product. He refused me to talk to his manager. I called back the next day and it so happened he was the same person I spoke to the day before but he gave me a different name, I proceeded to say my name and asked him if he is who I spoke with yesterday, because it sounded like the same guy, with a distinctive accent and HE HUNG UP ON ME! I would never recommend Dynex because of how this was handled. Very disappointed!

Posted by Anonymous


I am a Mithun Chakraborty.I live in WEST BENGAL(KOLKATA).I Brought in one 32'LED TV,But this tv USB port is not working proparly so i cllad your customer care no (23/06/2017)he is tell me after 3 days my staf is coming and reparing but 5days allredy gone no anybody com my home.So you solv my problam.OK THANKS

Posted by [email protected]


Unreal experience - needed to explain the same thing over and over and over and over -
Obvious issues with doing business with overseas support - agent himself was trying hard
I blame management

Posted by Jayne


I have made several phone calls, several emails to Daniel in Escalation Dept. send photos of a burned out, literally, no response in a month........ If I don't hear from headquarters I'm going public with my circumstances.

Posted by Anonymous


Tonight at approximately 9:00 I spoke with a man with your technical support. I was having a problem changing channels with my Dynex TV. I lost my remote. My cable network, Comcast,got him on the line to help me. He was extremely rude. Please have someone call to explain. Thanks,

Posted by dynex


Unsatisfied with service my television stop working. Dynex company did nothing to help my situation.

Posted by Bill W.


Best help site that I have used. Got the information very quickly, and was told where and how to get the part that I needed. Yes you are tops in my book! Bill W.

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Posted by Anonymous


Great support!!! thanks for the help!!

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Contact Information
Customer Service
800-305-2204

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Dynex Manuals
Company News
Dynex Capital, Inc. Declares Third Quarter 2014 Common Dividend of $0.25 and ...
GLEN ALLEN, Va. — Dynex Capital, Inc. (NYSE: DX) announced today that the Company's Board of Directors has declared dividends on shares of its common and preferred stock for the third quarter of 2014. Common Stock Dividend. The Company's Board of ...
Dynex signs new R&D funding and technical support agreements
Dynex and CSR Times Electric signed a three year agreement on technical support in January 2011. The new technical assistance agreement covers further technical support for the period January 2014 to December 2016. It is estimated that CSR Times ...
Dynex Capital Inc.: Dynex Capital, Inc. Announces Schedule for First Quarter ...
GLEN ALLEN, Va.--(BUSINESS WIRE)-- Dynex Capital, Inc. (NYSE: DX) announced today that it will release its first quarter 2015 results before the market opens on Wednesday, April 29, 2015. Management will host a conference call at 11:00 A.M. ET on the ...