Dymo Customer Service

User Reviews, Ratings and Comments

Dymo customer service is ranked #353 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 36.60 out of a possible 200 based upon 6 ratings. This score rates Dymo customer service and customer support as Disappointing.


6 Negative Comments out of 6 Total Comments is 100.00%.


0 Positive Comments out of 6 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Dymo

    Customer Service Scoreboard

    • 36.60 Overall Rating
      (out of 200 possible)
    • 6 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 4.3 Issue Resolution
    • 4.0 Reachability
    • 1.0 Cancellation
    • 4.3 Friendliness
    • 4.7 Product Knowledge

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Posted by Meg Beltran

My hold time was less than 5 minutes. The rep was polite and very helpful. I would highly recommend Dymo Customer Service! Maybe they took the complaints posted previously on this site to heart and did some more training to improve. :-)

Posted by Murdo

I emailed dymo because I could not get my 4xl to print. The test print did fine but when I went to print a label through dymo it wouldn't print. I also tried through PayPal. Well I contacted them and because I used a third party at one time she refused to help me in any way. It wouldn't print from dymo either. For a machine that costs over $200 I was truly disappointed in the lack of customer service.

Posted by Lori

impossible to get through to help center on phone - links don't work - just keep taking you back in circles to the main menu. emailed consumer care trainer - told her the problem - she said she would forward my email to a supervisor and have someone call me right away - that was 6 days ago... and I'm still waiting...

Posted by Anonymous

Dymo recently provided the worst customer service in history. I work at a university and purchased a Dymo Label Manager 450 for the office. This machine turned out to be faulty so I went through the process of replacing it with a different model which I heard was much better for our type of use. I shipped the faulty machine off (I had to beg for help with the shipping cost) and months later I received the replacement machine which cost over $60 less than the original purchase. I had to follow up constantly to get the new machine and they had the nerve to say they would ship us this new machine "complimentary". It was not complimentary as I had already paid $150 for a bad piece of equipment along with $50 in tape that can't be used, and the cost of new tape. Very frustrating the way they made it feel as though it was our fault their machine didn't work.

Posted by Avril, Heathercraft, Helston

Dymo are impossible to contact in the UK and their replacement parts are not available anywhere. ABSOLUTELY USELESS

Posted by Anonymous

Lousy phone service and ordering on web page is just a bad. On hold for 10 - 15 minutes and no answer.

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Dymo Manuals
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